Eric and David K have been our "Go To Guys" for all of our appliance purchases. We have some short…read moreterm rentals and keep them beautifully furnished with great appliances. These people have been stellar to work with. We believe the most important value we've received from the team here is their incredible product knowledge and expertise. Just had an installation for our personal home in Salida. From my perspective, the delivery and installation team is actually the key to our consumer experience satisfaction. Salespeople get us excited about the product. Payment is always kinda painful. Then comes the all important installation! Daniel, Austin and Will were a great, collaborative team. Their conscientious care of both our home and the new appliances throughout the process was exemplary. Their smiles, dedication to explaining each machine and concern about our satisfaction was incredible. Two parts on the dishwasher came with small flaws. They pointed out the issues and immediately addressed getting them replaced. Incredibly professional and enjoyable experience! In appreciation, B&K

We purchased a Bosch dishwasher in 2020. The saleslady was fantastic - answering all our questions…read moreand showing us each product we asked to see. She took her time and made sure all of our questions were answered. Naturally, we decided to go back when our GE oven finally died - well, the heating coil caught on fire. Being 25 years old, we decided not to repair it this time. This experience was horrible. The salesman showed us one oven - I never heard of the brand. I was interested in seeing the GE ovens, compare them with the Bosch. No, he would not show us the GE models. I asked to see the floor model of the Bosch oven that was listed on their website to compare prices and quality. He pointed in the general direction of their warehouse. I walked in, looked around but it was pretty full - I could not find it. He did show us the Bosch ovens at least - so one point for that. I was ready to leave, wondering if I could maybe find the original paperwork for the dishwasher to get that fantastic saleslady's name. But, we made our way to another business to purchase a Bosch oven.

Issue with refrigerator and didn't do anything to resolve it. Do not recommend appliance factory or…read morebuying a open box even if it's a "a" rating

I am really like the service at Aurora appliance factory. the staff is so knoligblecand friendly…read more they make a great feel for me! special thanks to Shauna, she has priestly walk me true the all process. great job guys!

They try to Steal your money! Watch Out…read more Twice in 2 months (I own a resort) Lowe's has tried to keep my refunds. Here's their game: You have an order that needs to be canceled--both mine were defective appliances which never even were installed in my cabins-but taken back by the drivers-- They tell you on the phone (recorded call) the refund is issued. THREE-FOUR weeks later no refund. I call this morning. They tell me refunds are "approved" by them but not "issued" "until the warehouse signs off". Then they send me to XDT--their warehouse. It's now been 50 minutes of holds or transfers. XDT says they "lost the paperwork". Keep in mind I never even touched these appliances. They never left the possession of Lowe's. The second delivery that failed and was canceled and the exact same thing happened. And again, "the warehouse lost the paperwork". First order was a range. Second order a BBQ. Lost monies--over $2500.00. Lowe's supervisor says they have no control over the warehouse and maybe I should make a police report. Lowe's supervisor says they don't even have a fraud department. Eee Gads!!!

Needed to get a new garbage disposal and was helped by Pat at the Mill Work Department. He was very…read moreprofessional, courteous, so knowledgeable and efficient! He walked over with me to the selection of garbage disposals and explained which one would work for me. They also had a 25% discount on installation. He explained everything in laymen's terms and it was easy to purchase. I received a call from the installer about 2 hours later and will have it installed tomorrow! Top-notch service by Pat and am very happy with my purchase!

Scam - took over $300…read more Found this place via Nextdoor paid for a diagnostics and the part for my dishwasher. Seemed responsive, wasn't able to come out the first week bc he was sick. I was totally fine with that, I didn't mind waiting or supporting a small business. After I waited for a week I was following up every day just to get an idea of when JR would actually be able to come out, he scheduled and then canceled last minute and then nothing. It's been over two weeks now- it takes 30 seconds to respond to a text at the least let alone schedule an appointment you can keep, no excuse. I've disputed with BBB and asked for my money back. My fault for paying for anything upfront but he seemed nice, use at your own risk. http://www.coloradoappliancesolutions.com/ Colorado Appliance Solutions

Never work with this company! Rudy will take your money and not return calls or messages.read more

Purchased a scratch and dent refrigerator they told me it would be a week for delivery. I took off…read morework. The salesman called a day before delivery and said they had problems and couldn't deliver it. I made another appointment the following Wednesday and took off work again. I get another call saying there was another mix up. I told the salesman to at least give me free delivery and pick up and he said he would talk to his manager. In the meantime I called the president's hotline and left a message twice for a call back. This line is just for show because he never returned a call. The salesman called and said they have another problem that they lost the refrigerator I purchased. He said they could give me a similar one with $100 off. How do I know that this refrigerator is already $100 less expensive. I at least got a refund on everything. I really don't know how this company stays in business

Hi I want to make a complaint but I don't know where to go so I'll just tell you guys…read moreI bought a Samsung refrigerator on at Appliance Factory April 25th. There was a dent in the refrigerator, but the seller said it was a new refrigerator, so I bought it. However, on May 1st, the day it was delivered, there was a problem with the refrigerator. The water dispenser wouldn't turn on, water wouldn't come out, and it wouldn't work. The main control panel didn't work, so I couldn't control the refrigerator temperature or the freezer temperature. So at first I asked nicely, why is there a problem and when will it be fixed? The person who fixes it said that someone would come and check it in two weeks, which didn't make sense. Then they said they would send a fixer on Monday. But the person who came on Monday wasn't there to fix it, but to see what the situation was. So I called the person who did the sales and he said he would call me back to look into it, so I waited for two days. When I called again and asked again, he said that the manager would call me first thing in the morning. So I waited until noon today, but I didn't get a call. So I called and the person who sold it to us wasn't working. I spoke to someone else again and they called me. i want return it But they said they wouldn't do it because it's against their company policy. They said they'd fix it, but I don't like that. I don't understand why I have to fix it when it's a new one with a dent. why I wait 2week more. why I buy my water and ice I wonder if it's because I don't speak English well, or because I'm Asian. I have nowhere to go to speak my poor English, and I want to express my grievances here even if it has to be translated.

We are in love with our new kitchen and bar and are grateful for the great work and service by…read moreKitchen Showcase. Victor E. Did a great job when he came out!

We used Kitchen Showcase through our builder for our new home in Lone Tree that was built last…read moreyear. They were great to work with during the initial cabinet selection. I was even more impressed with Kitchen Showcase when I contacted them about changing out a cabinet a month ago. Ruth called me back immediately and came to my house two days later so she could give a better recommendation. She is a true superstar!

Murphy's law breakdown Memorial Day weekend…read more Whirlpool frostless refrigerator /bottom freezer. Refrigerator not keeping food cold. Freezer working fine. Joe checked compressor, two fans, all working. Took photos to Mountain Maytag on Sunday for parts. Tony was in, said it was probably a Whirlpool motherboard. Fortunately not LG or Samsung parts are back ordered. Scheduled Tuesday afternoon service call!!! Ken had motherboard and was able to install. Opportunity to clean behind the refrigerator, the floor and the inside. Did lose a few vegetables, and milk but most refrigerator contents went into our garage freezer. $400 repair sure beat having to buy a new refrigerator!!!! Question: What happens when subscription appliance repair services can't get parts? Do they provide loaner refrigerators?

Mountain Maytag was actually a recommendation from another appliance repairman. My four year-old…read moreWhirlpool washer was having an issue with a fault code. While my own troubleshooting was correct, there was a second wire that was shorting. I had an appointment on a Monday, asked them to move it up if possible, and they came out Friday to take a look. Ken did a great job diagnosing and fixing it before my birthday dinner. Great work. I will definitely use these folks for appliance repair going forward.

I went to this Best Buy because I was having issues with my account…read more Alejandro was wonderful. He was kind, knowledgeable and extremely helpful. He totally solved the problem when nobody else could. You are the bomb! Thank you so much for helping me Alejandro.

Damon helped me, stopped by to talk tv, and he knew everything I needed to know. Parking was steps…read morefrom the door. Damon loaded our hand made sure we were comfortable with our decision. Thanks for the 5 star service. Highly recommended