I moved to NW Ohio in 2018. Shortly after, I called the Appliance Center and their technician came…read moreand changed the compressor on my fridge. I was happy with that service. In 2021, I remodeled my kitchen and bought my kitchen from their Maumee location. This time, they kept changing delivery dates and caused long delays in my project. I was mad but tried to be understanding given the pandemic. In 2025, the touch panel of the microwave oven they had sold me stopped working. I called them and explained the problem. They sent out a technician whose diagnosis after two minutes was (and I quote directly) "Touch panel failure". Duh! He then spent about 10 minutes on his computer and told us the part was not showing available and that we had to get a new unit. He did not take the microwave oven out of the cabinet, did not check whether the power was plugged in, did not open the back plate and look inside. He did nothing but try to use the touch panel. They he charged us $128.22 and left. Since I was busy at the time and had the old microwave that I could use temporarily, I postponed fixing the issue. Last week, I removed the microwave from the cabinet, opened the backplate and (after reviewing the user manual and watching a bunch of DYI videos on YouTube) figured that the internal fuse was blown. So I called GE parts hotline and ordered a new fused directly from the brand. After replacing the blown fuse, the touch panel lit up and the microwave oven started working. What bothered me was the fact that the technician had no interest in finding the cause of the touch panel failure and moved too quickly to advising us to order a new oven through them. Having fixed the problem myself, I called them up and asked to speak to the service department manager. I tried to explain everything chronologically but the manager was impatient, cut me off multiple times, and defended the technician's actions. He basically shut me down. I called a second time yesterday, hoping to talk to someone who cares about the Appliance Center's image, like the owners of the business. I was again routed to the service department manager, who repeated his earlier response. Not only the technician didn't do their job right for the price we were charged, but the manager was indifferent and uninterested in the experience that I, as a loyal customer, was trying to share with them. They lost me as a customer forever. I hope those reading my review will exercise caution when calling the Appliance Center for repair services.

These guys have saved us so much money. They helped us diagnose the problems on the washer, dryer,…read morestove, air conditioner and refrigerator. We bought the parts from them and they even told us to look up the part on YouTube for installation directions. If we could give more stars, we would!

Customer Rep (Felicia) is so unprofessional that she doesnt want to listen to the customer. She…read moreintentionally puts me on hold when talking. I just need the ETA for the pickup. She needs to re-train if she wants to continue to be in customer support role

I finally received my washer and dryer after waiting and extra week for it to arrive. I didn't…read morecheck it earlier before the guys left because they were running a test cycle. I finally went to open it up and there was something(like a pipe) in it. They didn't even take time to clean the washer. They told me that I had to push it back because of operational issues. So, I'm guessing that they took it from someone's house and brought it straight to mine because this is nasty. This experiencing is definitely going to make me start looking into no longer renting. I gave 2 stars because the guys were super nice that dropped it off. They were very conscious to make sure that they didn't mess up my carpet since it was raining. They are great workers. It's just messed up that that the washer and dryer that they had them deliver to me.

They have just what you need for you do-it-yourself appliance repair needs. Look up the part number…read moreon the part or online, give them a call.

Quick reply time, service was fast and now my dryer is fixed. Very happy with S&K, we will…read moredefinitely use them again in future.

Thank you, Home Depot for not waiting on my wife and myself the other day back in appliances stood…read morethere for 15 to 20 minutes, even as an associate said she would get somebody and still no one. I left ,that forced me to go somewhere else which I'm glad I did. I got help immediately and a lower price. Thank you and now fuck off.

Everything was very well organized. The website was very helpful. We were looking for a specific…read moreproduct that was not at another Home Depot location (closer to us). The website directed us to this particular location and even had the aisle number on the website too. We found it very quickly and check out was super quick (self-check out). The only thing they need to fix is that one side of the building (outside) was covered in trash, the other side by the flowers was well-taken care of. One side of the building could just use some TLC. Overall, not a bad visit though, they had a lot of product and were very organized inside.

Could not talk with a living person over phone. You may have…read moregood stuff but if you don't have time to talk, well, I have more options on line. Goodbye.

Doug... If I could give 0 stars, I would. Where to start: Unprofessional, untimely, and overall…read morerude. We needed a wine refrigerator by a specified date that was given to Doug at the time of our original order. He promised that he would have the delivery in time for our house warming party which was 2-3 weeks from our order date. Because of his verbal commitment that our order would be here in time (& delivered), we cancelled our order for the same appliance with BestBuy, who wasn't going to meet the delivery deadline needed. Well, as you can guess, Doug didn't pull through. Instead of giving us updates on the status of our order the week we needed it, he didn't return phone calls, pointed his finger at the appliance manufacturer, and provided zero solutions/accommodations to remedy the issue at hand. When we finally did get ahold of him, we decided to cancel our order since his promise wasn't upheld. BestBuy has a significantly better warranty program and customer service platform, so we decided to reorder the appliance through them. When informing Doug that we were going to cancel our order, he was upset (probably because he was losing a commission) and said that we would receive a check in the mail for our refund. I politely informed him that we would like a refund to the credit card we originally paid with and he said, "that costs us money, we would prefer not to do that." Well, Doug, that's unfortunately the cost of business when you don't deliver on the commitments you make. A few days later, Doug calls to inform me that the wine refrigerator has arrived and we can still take the order, if desired. I told him that we would pass, due to the negative experience we had with Jack's Appliance and he proceeded to tell me that they would be charged a $500 restocking fee with the manufacturer to send the appliance back. I told him that it wasn't my problem, which he then tried telling me that it would be deducted from my refund. I know, it's almost comical at this point, but keep reading... We never signed a purchase order with Jack's, we didn't even receive a receipt from Jack's for our order, and it was never disclosed throughout multiple conversations that a "restocking fee" would be charged for cancelling a fully refundable order. When informing Doug that we would not be paying the restocking fee for their mishaps, he told me that I would receive a refund check in the mail, less $500 for the restocking fee, and proceeded to hang up before I could get another word out. When I attempted calling back, he didn't answer. Surprise! Haha. If you're looking for subpar service, a grumpy sales associate with no business acumen, the delayed arrival of your order, and a partial refund for never receiving your appliance(s), Jack's Appliance in Hilliard is the place to shop!

We recently purchased a refrigerator and induction cooktop/range from Home Appliance Solutions and…read morethe process couldn't have been easier from purchase to installation. Zac, our salesperson, was always available and helpful and the delivery/installation team of Maurice & LJ were superb. Without question, any future appliance needs will send us back to Home Appliance Solutions.

Lowe's is cheaper. Don't waste your time or money . No discounts even for open box. False…read moreadvertising

I was amazed at the attention and care I received a few days ago at Dyson Service Center. I walked…read morein w/o appointment and was seen immediately! Explained the poor suction I was experiencing and he took the vacuum back to shop, came back short time later and told me the filter was extremely clogged which he cleaned and showed me where and how to maintain. I thanked him and asked how much I owed him----- his response was NOTHING! He was just pleased I used Dyson and was there to be of assistance. I was pleasantly surprised and would highly recommend this business. While there, 2 other customers were taken care of in a similar manner and by another serviceman. So nice to see 'old day' attention to customer care. Highly recommend. Great job guys.

Just an amazing job. Helped me out by clearing my vacuum. Also, let me know that the second one I…read morebrought in was too costly to repair. I love that I bought a Dyson and also glad their repair center is so great. Thanks again

I own and maintain a commercial food truck service. In this line of work it's common to have…read moreappliances breaking down due to the abuse equipment takes on a vehicle. I have used CPS over 5 times now in 5 years ranging from Griddle LP conversion and installation, Freezer compressor repair, a Fryer unit replacement and LP conversion and now we are again having them come out to install and hook up a new unit we just bought. I highly recommend this company if you have commercial equipment you need fixed. Their service is the best in Central Ohio and the get work done quick and efficient! I do refer other businesses to CPS when I am asked for advice on repair technicians.

I have been working with Kristen in Parts and the whole team there @ CPS and they have been…read morefantastic! They are always helpful and ready to take on my orders to be processed and it being shipped in a timely manner. I really am at an ease with them in trusting my orders will be complete and am always sent a confirmation the same day as my order so i can ensure consistency. -Spark Tech Service Brooklyn, New York