First time I ever took a vacuum cleaner for service. Had a bad on/off switch. Charged me $20 to…read morediagnose my old Dyson. +$40 for a new switch installed. Gave me a few other options that I opted out of. Friendly staff. Didn't try to swindle me. I'm happy

Took my vacuum for a service and after long delays, received my vacuum back scratched. They denied…read morethey damaged the vacuum so we contacted Jason, the manager of Carmen's. He said they would take care of it and to go to the High St location. Upon taking it there, they were reluctant to repair it but said they could once they got the part. After weeks of not hearing, I called and they didn't return my call. I called again and they said they were waiting for parts. After another 10 days of not hearing, I contacted the vacuum manufacturer directly and they confirmed no parts were ordered. I just worked directly with the manufacturer and another vacuum repair shop to get it done in a week. Beware of working with Carmen's!

No longer in business. They have moved locations and renamed "C&S Vacuum" Same staff just a new…read morelocation

They were closed when I called today. However, the couple times that I used them, once to buy a…read morevacuum cleaner and once to get a different one repaired, they were very, very nice. The price for the new vacuum cleaner was quite reasonable. The charge for repairing the older vacuum cleaner was also very reasonable and never needed a repair again. I wish they were open today. It's a good business and I recommended highly.

I moved to NW Ohio in 2018. Shortly after, I called the Appliance Center and their technician came…read moreand changed the compressor on my fridge. I was happy with that service. In 2021, I remodeled my kitchen and bought my kitchen from their Maumee location. This time, they kept changing delivery dates and caused long delays in my project. I was mad but tried to be understanding given the pandemic. In 2025, the touch panel of the microwave oven they had sold me stopped working. I called them and explained the problem. They sent out a technician whose diagnosis after two minutes was (and I quote directly) "Touch panel failure". Duh! He then spent about 10 minutes on his computer and told us the part was not showing available and that we had to get a new unit. He did not take the microwave oven out of the cabinet, did not check whether the power was plugged in, did not open the back plate and look inside. He did nothing but try to use the touch panel. They he charged us $128.22 and left. Since I was busy at the time and had the old microwave that I could use temporarily, I postponed fixing the issue. Last week, I removed the microwave from the cabinet, opened the backplate and (after reviewing the user manual and watching a bunch of DYI videos on YouTube) figured that the internal fuse was blown. So I called GE parts hotline and ordered a new fused directly from the brand. After replacing the blown fuse, the touch panel lit up and the microwave oven started working. What bothered me was the fact that the technician had no interest in finding the cause of the touch panel failure and moved too quickly to advising us to order a new oven through them. Having fixed the problem myself, I called them up and asked to speak to the service department manager. I tried to explain everything chronologically but the manager was impatient, cut me off multiple times, and defended the technician's actions. He basically shut me down. I called a second time yesterday, hoping to talk to someone who cares about the Appliance Center's image, like the owners of the business. I was again routed to the service department manager, who repeated his earlier response. Not only the technician didn't do their job right for the price we were charged, but the manager was indifferent and uninterested in the experience that I, as a loyal customer, was trying to share with them. They lost me as a customer forever. I hope those reading my review will exercise caution when calling the Appliance Center for repair services.

These guys have saved us so much money. They helped us diagnose the problems on the washer, dryer,…read morestove, air conditioner and refrigerator. We bought the parts from them and they even told us to look up the part on YouTube for installation directions. If we could give more stars, we would!

Chris was very responsive and thorough. He is also very knowledgeable about Kirby vacuums!read more

This guy is amazing. He really knows his stuff. I've been going to him for a few years( ever…read moresince we bought our first Kirby.)

They have just what you need for you do-it-yourself appliance repair needs. Look up the part number…read moreon the part or online, give them a call.

Quick reply time, service was fast and now my dryer is fixed. Very happy with S&K, we will…read moredefinitely use them again in future.

As simple as pick the washer you want they loaded it for me with. 45 day warranty. I was in and…read moreout in less tha 30 min.

Just as another reviewer said, this is a scam. Advertised on FB Marketplace, took my information,…read morescheduled a time for delivery and never showed up. When I tried to message them, it said the link was no longer available, and the seller blocked me on FB. This is obviously their MO: They routinely block the people they scam to try to stop them from leaving a bad review. STAY FAR AWAY!

least favorite supply house in Columbus. Careless and slow. Some of the people here are genuine and…read morecare, but others could care less. I've had to return on several occasions for different parts/materials because of things being missing and or broken. The worst part is I am met with a laugh when something is wrong with what I've gotten. Highly disappointed as always when I leave here. Even if it adds an extra 20 minutes to your drive, go somewhere else.

The staff here are very rude. In a business where your clients will be spending a lot of money it…read moregoes a long way to have kindness. Especially in early phases where people are pricing things and even want to look and see what the store has to offer. Being so rude so early on is a sure way to guarantee that people will walk away and not come back.

I run a small remodeling company and I have sent multiple clients here because the design service…read morewas outstanding with great selection. I love the idea of my clients having personal one on one care for their remodels. The selection is high quality which in turn gives value to the customer and their standards. I have used bath works for 10 years and give it 5 stars .

I would NOT recommend this business!! Customer service in the show room is terrible and…read moreunprofessional! I scheduled an appointment (otherwise you can't get help). Ok...got there at the appropriate time and my sales person Stephanie was with another customer. I figured she was just finishing up. I ended up waiting 40 minutes. In hindsight should have walked out! I had to finally tell the bookkeeper I was waiting, and have her relay the message. I placed an order for a product and scheduled another appointment (as she had another customer waiting) to add to the bath remodel and consider everything else I needed through Kohler. Another item I was considering I asked if I could call in to buy. So I called to confirm and pay by phone, to get ahead of shipping time. Had to leave a voicemail for a callback. Got the callback quickly to take the payment. (Spent about $3,900.00 by this time on the two products.)The receipt was to be emailed to me. Also needed shower and faucet fixtures and wanted to order them in person, reason for my next appointment, since there wasn't time on the first or second appointment. Called and left a message for a return call as I hadn't received my receipt and was trying to schedule another appointment. Left two messages on a Thursday morning, but call No back by Monday! I finally had to call the showroom manager, and leave another voicemail, for a call back from her. No one that answers the phone can do anything but transfer you to a voicemail! She called back and emailed the recipient. Now...picking two products up after they came in. Go to 'pick up and delivery' for two items...was/is the next hurdle! Got one item that I could fit into my SUV, but the other item (15x60) was on a skid, and (suggested for product safety, needed our truck to get it. Sent my husband to pick it up today and when he comes home says,"I could have gotten this in the SUV!" Well they gave him the WRONG item! Now they are... "trying to figure out what happened". Called the showroom manager, AGAIN and had to leave another message AGAIN! Asked who the overall store manager was and was told "the owner and he is out of town till Wednesday". This is Monday. No idea what they are having such a hard time getting an answer and getting my product is about! Sure took the payments on a heart beat! I finally ordered the fixtures from Robertson's heating and plumbing supply, Moen. Smooth process, Brooklyn my salesperson was excellent. Took time to make sure I had exactly what I wanted and needed, She checked the order when it came in to make sure it was all there. Took 5 days to come in. I also found a product at Ferguson's that was sent to my house in two days! Bathworks has been a nightmare to deal with! I will say, Josh in the shipping department has been trying to figure out what is going on. If you're not working with a large contractor (this is a small gut remodel with a one person contractor) I think the sales department discounts you as a customer, or they are just inept! Kohler may want to rethink Bathworks as a distributor. If I could give them less than one star I would!