In a normal instance, I'd update my review from 1 to 4 due simply to inconvenience but I decided…read morethat after a long discussion with the store manager I feel very confident in this stores intentions to make it right. We were able to boil it down to some miscommunication and ill-made assumptions. I made it clear that I don't think that they are inherently bad people but I was simply seeking open and transparent communication on processes and expectations. James was very kind to me and even though I had my frustrations with them, I'll never say Ramon and Bo were ever rude to me either. Customer service in reference to tone has always been 10/10 even with the fluctuation in the service. I get it, no one is perfect. It's the holiday season and I'll chalk it up to a brain fart so if you are visiting soon I'd recommend keeping things annotated on paper for reference. I'm happy I took the time to come back to have a good conversation and hopefully give them future business.

It's dented because it fell off a truck We had bad luck…read morewith the washer we bought because it has missing parts That we had to buy after we got it home

Usually Home Depot has almost everything you need . We bought 9 boxes of tile and we're in the pick…read moreup area . we were able to see the top tile in one box was broken. Luckily the tile was in stock and The employee helping us went to go get another box off the shelf so we didn't have to enter the store. But I feel the guy was really careful when he was putting the box of the tiles in our truck. I don't think he broke them. I like their holiday sales . I always wake up early on Black Friday because they have great prices on poinsettias for $1.99 each and wreaths for $7.99 can't beat that. The reason I get up at 6 AM is poinsettias and wreaths run out pretty quickly.

I love this Home Depot! I have known everyone here since this store opened. I have almost always…read morehad great service. If a product is not in stock, they will check for me to see when it arrives. I find good prices 99% of the time, and great service. I use both the return desk, as well as the Pro desk to order from. Donna is my favorite person on the Pro Desk. She researches and always has good suggestions on alternative products when the one I want is no longer available. I always ask for her, since I hate running a training program for the newbies. She also suggests products on sale. I just bring her my measurements and let her know what I am building, and she helps with material takeoffs too. She has a great grasp of construction and knows her products very well.

I want to leave a fair and honest review because not every part of this experience was bad, but…read moreoverall it was extremely frustrating and stressful. The biggest issue was communication and customer service from A Appliances themselves. The installation process took about a week because of multiple delays, wrong parts, last-minute rescheduling, and poor coordination. The washer also did not work properly immediately after installation due to an installation issue involving the water valve/setup. Thankfully, the technicians later corrected the problem and the unit is now functioning properly. To be fair, the third-party installers eventually became very cooperative and professional once we were all able to calmly communicate and troubleshoot the issue together. I appreciated their understanding and calm communication throughout the process. However, my interactions with A Appliances over the phone were a completely different experience. The communication was unnecessarily confrontational and rude, even while I was actively trying to resolve payment and get everything handled professionally. At one point, while the appliance was still not functioning correctly and before the installation issues had been resolved, I was repeatedly pressured for payment and was told that the warranty could be revoked if payment was not made immediately. That was extremely concerning considering the washer was not even operating properly yet. There was also confusion regarding my previous stackable unit, which was initially left blocking the driveway instead of being placed properly in the garage as discussed beforehand. In the end, the appliance is working and the situation was eventually resolved, which is why I'm not leaving a 1-star review. But the overall process, communication, and customer service experience with the company itself definitely need improvement.

Is a hit and miss. Bought used washer and dryer set for $600. The dryer in 3 months didn't work…read moreanymore.

No matter my issue, the experience is always top rate. When its an emergency, they find me whatever…read moreI need whether large or small. If its service I need, someone is here in a matter of minutes. Employees always make me feel I am their their best customer. I love doing business with Tri-City and tell my friends. They all know so much.

They were able to find a great washer, fair price, honest, delivered timely and installed next day.read more

We came in to purchase a refrigerator for our new home and we were greeted by Tisha. She showed us…read morewhat was available and pointed out the features of each model... we never felt pressure to make a decision. When we did decide on the model we wanted the check out was smooth and uncomplicated... delivery was on time and most helpful All in all a 5-star experience!

I will never buy anything from them again. They delivered a refrigerator to me and scratched the…read moredoors, put a dent in the door and crack the water ice maker plastic. All I got was a $90 rebate. I do not believe I can buy two doors for $90. Just go to Lowe's

We ordered a washer and dryer from Neu Appliances and everything from the in-store experience to…read moredelivery and setup was super easy. Chris and Lux showed up right on time, worked quickly, and were really friendly. Great experience all around!

Thank you Chris and Jason for a very smooth delivery and fridge installation. They were very…read morecareful moving it around and hauled our old one away.

Searched around for the right water heater. Goods customer service and delivery. My only problem is…read morethat I kept driving by and not noticing where they are,

From the owner: For after-hours emergency, will call and/or commercial water heater full service delivery, please…read morecall (800) 217-9480. Ferguson is a leading plumbing supplier for the professional plumbing contractor who demands quality plumbing products, tools, repair parts, operation supplies and bathroom fixtures from today's top manufacturers. Whether you specialize in service calls or new construction plumbing, we specialize in getting you the wholesale plumbing supply products and solutions you need to stand up to every plumbing project in the New Braunfels, TX area. See how our knowledgeable associates, on-site trainings and full-service solutions give you the tools you need to better serve your customer.

I had the absolute worst experience with this company. Jeff is very rude and acts like hes doing me…read morea favor by perfoming what I assume is part of his job. My timeframe was set between 8-4, I left a phone number and name of my husband as he would be home to greet the tech- I received 12 phone calls back to back within a matter of minutes because he was on the way. I obviously couldn't answer the first five times so he called 7 more times just in case. When I called the business to confirm a follow up, Jeff said "waiting is just part of the world we live in". I'm furious as the lack of professionalism and customer service I experienced. I would not recommend this business to any friends, family, or acquaintances.

This is the second time I have used them for repairs and found the service quick, friendly and…read morereasonably priced. First was air conditioner in July second was the furnace in January, of course the busiest season for both. Colton showed up timely, was friendly and quick. Couldn't ask for more.