Josh Hudson is excellent . We had difficulty in finding parts for a microwave . We had guest coming…read moreand he went beyond expectations and picked up a new one we had to order and installed the new microwave before our guest came. I will always use them for any further appliance needs ! Thank you again Josh

Thomas was super helpful throughout the entire buying process. He helped me choose the right washer…read moreand dryer for my needs, and he even delivered it himself. The price was great too.

Hands down the best shopping experience ever while making a large purchase!…read more I stopped in Monday, and my new appliances were delivered on Wednesday of the same week! To my surprise, Thomas was at my door upon delivery to install my new refrigerator, dishwasher, and washing machine! Wow!!! Such courteous individuals feel like I have made new friends!!! Very professional... They even gave me a teacher discount!!! I highly recommend this local business, I will tell all my friends!!!

I have visited this Sears store several times within the past year. We've just purchased our first…read morehome and have had dreams of new appliances. Because this is my first big purchase I want to make sure that I did all of my research. I was bouncing from store to store between a few of Sears competitors as well. During every time the I shopped, I never felt pressured at Sears. I also was helped very thoroughly every time I visited the store. The pricing was right and we finally purchased our appliances today. Michael and Kevin were a big help and really funny. Great customer service has a lot to do with why I purchased my Kenmore appliances at Sears.

I ordered a treadmill online and had it shipped to this store. The product was defective and was…read moretold by Sears.com to return the product to the store it was purchased from. I returned it here, the manager told the woman working the register that they didn't accept returns because they were an outlet store and I had to return it to Jacksonville. The employees at Jacksonville said both managers that work at this store are worthless and that they flat out lied to me. There is no such policy and that they are a hometown store not an outlet store. Complete liars and scam artists! Avoid at all costs.

Cuidado, esta tienda vende basura a sabiendas. Pagamos más de $700 por una lavadora/secadora Maytag…read moremuy bonita. Afirman que todas las lavadoras y secadoras se revisan a fondo antes de venderlas. Tenemos una casa adosada en Wilmington que solo visitamos de vez en cuando. Después de dos cargas de ropa, ambos electrodomésticos fallaron. Los llamamos para que vinieran a revisar (nos cobraron una tarifa de servicio por cada electrodoméstico) y nos dijeron que una pieza de la lavadora estaba doblada y que la placa de circuito de la secadora estaba defectuosa. ¡El presupuesto para reparar ambos electrodomésticos era más alto de lo que pagamos inicialmente! Como habíamos excedido la garantía de 30 días, se negaron a hacer nada. ¡Mal negocio! Beware, this store knowingly sells junk. We paid over $700 for a very nice looking Maytag washer/dryer combo. They claim all washers and dryers are fully tested before they sell them. We have a townhome in Wilmington that we only visit occasionly. After two loads of cloths, both of the appliance failed. We had them come out to check (charged us a service call fee for EACH appliance) and they told us a part was bent in the washer, and the circuit board was bad in the dryer. The estimate to repair both was more than we paid for them to start with! Because we had gone beyond their 30 day warranty, they refused to do anything. Bad Business!

BE AWARE. THIS PLACE WILL SCAM YOU. Bought a fridge from them, it died within a couple days. They…read morereplaced it and refused to offer me any sort of guarantee that the second one wouldn't die too. They said I could pay them even MORE money to have them come out and fix it, but they will not stand behind their products when things actually go wrong. Their contract says ALL OF THEIR PRODUCTS come with a 30 day guarantee, but even after arguing with the owner, I wasn't able to get it. If you want a quality appliance, DO NOT GO HERE.

Sound Furniture is the only dealer in my area (for the last 20+ years) that will order anything…read morethat Best Furniture manufacturers. Many other "Showrooms" are dealers but only carry certain lines, not the Beast recliners. I live 30 miles from their location so I feel lucky they're willing to deliver. The extra charge is expected and the staff is always understanding and cordial. They quote a 4-6 week time line (Best builds the chair after you order) and it's always been no more than 4 weeks. Delivery is on time and they call just before arrival. A pleasure to do business with and I'm glad to have them available.

Rude Employees! ill never attempt to shop there again. Horrible experience. We were shopping for…read morehigh end appliances., I guess we will be shopping somewhere else. So disappointed

I've been a loyal Best Buy customer for over 25 years and have purchased numerous laptops from them…read more-- including three in just the past two years for myself, my daughter, and my wife. I've always added the 2- or 3-year protection plans because they provided peace of mind, even if I rarely had to use them. During my last purchase at the Morehead City location, a staff member told me he was "upgrading" my protection plan to some sort of total protection package. I clearly stated I didn't care what it was called -- I just wanted two years of protection, like I always get. I even complimented Best Buy on their protection plans at the time. Fast forward 18 months: I experience a minor screen issue after some rubbing alcohol spilled on the top of the laptop, causing screen glare. I brought it in thinking the 2-year plan I paid $179.99 for would cover it -- only to be told my "warranty" had been canceled. Apparently, what I had wasn't a protection plan but a membership -- something I was never told clearly. That membership had expired, and they refused to honor the protection I believed I had paid for. When I questioned it, the staff seemed dismissive and evasive. It felt less like a misunderstanding and more like dishonesty. This experience left a bad taste in my mouth. After spending thousands of dollars with Best Buy, I expected better. The lack of transparency and accountability here borders on fraud, and the customer service at this location was appalling. Unless something changes, I don't see myself shopping at this Best Buy again -- or possibly any Best Buy.

Turned OFF the lights and pushed me out of the store 5 minutes before closing with ~ $21000.00…read moreoffice PC and printer replacement purchase in hand. "Oh you can pick that up in Jacksonville if you really need it that bad." -Employee The ONLY reason I shop here is due to TotalCare support if needed, but locking the door early makes sense with Q4 FY24 revenue down by 4.8% compared to the same period for 2023. Go somewhere else folks-this is a sinking ship.