I want to sincerely thank Hannah at American Furniture Warehouse for the incredible customer…read moreservice she provided. She was patient, knowledgeable about the furniture and stock available, and truly went above and beyond to help me create a matching office set by thoughtfully combining pieces from both the office and living room sections. I was especially impressed by her dedication. I mentioned that I was starting my master's program the very next day and had already been everywhere -- including the Katy location -- without much help or luck finding what I needed. Hannah immediately took that to heart and did everything she could to make sure I could start this new chapter stress-free, without having to wait weeks for furniture to arrive. She truly lifted a huge weight off my shoulders during an already overwhelming time. Her kindness, effort, and commitment made all the difference, and I'm so grateful for her help. American Furniture Warehouse is lucky to have someone like Hannah on their team!

A friend of mine told me about AFW and their incredible prices, and when we discovered the bed…read morewe're wanting is half of what Ashley was asking, we knew we had to go. This is like a mini IKEA, complete with a cafe inside. We actually had to ask a sales associate for help because they were all busy. We had Justin, who was so kind and thorough with our order. My husband brought his truck, and we took our bed home that day (some assembly required). I highly, HIGHLY recommend Justin to help with your furniture needs. He wasn't pushy and knew we just wanted to buy the bed. We had some time between placing our order and pickup to wander around the store, and we loved browsing through the different areas. We will definitely be back next time we need to get furniture.

Great furniture. Even better personnel! Service was amazing. Highly recommend. We knew James…read moreWiggins from previous employment. He was so gracious to us in the past for our furniture replacement after the Harvey flood. Would buy from him because of his work ethics.

Today we went to Wiggins in Montgomery TX to ask the sales guy for leather cleaner because our…read morebrand new white sofa (that he, himself, sold us)had a blue stain on it. The sales man offered to sell us 40 dollars worth of products they had and said that is the best they could do. We have hoped the company would have been more accommodating than that. We understand that, if the sofa was couple years old, we would need to buy product, but this sofa is new. A High end store should be more customer focused. We are disappointed. Feels like we worked with a used car salesman.

I go in atleast twice a month to see what's new... friendly staff and can find some nice pieces if…read moreyou have a large home!

Service is above reproach great place to buy and sell. Molly the store puppy is a lovely delightread more

I bought a leather recliner, loveseat recliner and matching chair recliner. I purchased their…read moreCarefree warranty ($700) The leather in the leg rest tore. I put in a claim and it was denied. I took pictures to the stores and at first they were helpful. They resubmitted the claim for me but I was denied again. The store manager said she would help me but it's been almost a year of emails to no avail. Her name is Dreanna Strong. Do not trust her or LIVING SPACES and if you do decide to purchase their furniture, DO NOT PURCHASE THE WARRANTY.

Very seldom to I leave a review this terrible…read more I purchased a set from Living spaces in Feb 24 for approx $2500. This set was decent and has looked good style wise, although the quality of the material was a bit questionable. However, you get what you pay for. Given that we were happy with the first set, when we decided to remodel, we went back in November of 24. I spent over $7k on a leather sofa set on 11/22/24. The first sofa delivered on 11/25 was damaged at the warehouse, the second delivered on 12/6 was cut by a box cutter during delivery, the third delivery on 12/9 came with box cutter marks which were done at warehouse or delivery, the fourth delivery on 12/16 was a used returned sofa delivered (cuts, marks, dirt), the 5th delivery on 12/18 had major sun damage and discoloration from sitting in the sun, and the final 6th delivery on 12/23 had manufacturer die defects (there is a repair spot on the arm). Each time, managers assured me the next sofa would be inspected prior to delivery, but none of them were actually inspected. I offered to go to the warehouse prior to delivery to inspect but was told they wouldn't let us do this. I have spoken to multiple reps, supervisors, and managers online. They also asked the store to get involved to assist me. The first two store employees (Joshua and Diane) were so nice and both admitted they have a systemic warehouse issue as well as the fact that they contract 3rd party delivery teams which are not great. However, they both said they would make sure the warehouse inspected the next sofa's and this did not happen. The last customer service manager at the store, Sheridan, was rude and offensive. Sheridan told me there was nothing wrong with Sofa #6, and hung up on us. Sheridan told us only course of action was that the store would take the set back and charge us $700 (10%) restocking plus $99 return pickup fee. The last delivery, the team was rude and my very patient son almost asked them to lease our house. He would not take pictures of the defects but took pictures of the other side of the sofa that was in front of the bright light of our door. After an hour on the phone with Sheridan, I called back (1-800 number because you cannot call and speak to a store manager) and they finally admitted it was a manufacturer defect, after showing the better pictures I had to send it to another manager. However, Sheridan had written notes on the account that could not be exchanged (even though 4 times were delivery/warehouse issues). The customer service through the 1-800 number has decided that since it was manufacturer defects, they will return the entire set free of charge... However, we used their financing, and I have already made 2 payments on a sofa set that I don't have. Financing is to begin 30 days after delivery... but since the deliveries have failed and they don't communicate that to the financing company either, I have been paying on a set I don't actually have. They are set to pick back up the defective set Jan 8th. I simply wanted them to exchange the sofa for a good one as I have decorated around this set and truly love the style and design. Instead of making it right, we were told we couldn't be pleased with the manufacturer. We don't feel this is a manufacturer issue, but rather a store, warehouse, and delivery issue. Moral of the story - Living Spaces would rather lose a $7k sale rather than just make it right. The actual store support (Sheridan and Leslie - her boss) have no desire to make things right. They were rude, condescending, and care nothing about customer service. I feel like overall this could be a great store, but the lack of customer service and incompetence makes me warn anyone from buying. I have tried to get resolution on this issue and no one at corporate will actually call me back.

We bought from them twice and we were very happy with the price and how fast they were able to…read moredeliver. Would buy from them again.

Do not buy from this business! They lie and steal from you! We bought a sofa and loveseat from them…read morein January in 2017. We then bought a protection plan later because they suggested it. They told us it covered everything! Now, seems are opening up and pieces are breaking. We called to file a claim and told it's not covered! That it's manufactured warranty and it's past 30 days! This company does not practice business with integrity! Absolute sham! Do not buy here and if you do, don't believe the lies of this protection plan! Absolute thieves! Shame on all of you!

Great prices. Very friendly and helpful. A very low pressure…read moreenvironment. Local businesses. Lots of Ashley furniture.

Great rustic furniture. My wife and I purchased a bedroom set on a Sunday, and it was delivered on…read morea Tuesday. All items were placed in the bedroom as we wanted. The bed was set up. All packaging was taken away when they left. A few days later we went back to purchase another piece for our bedroom. They loaded it up for us in the back of the truck and off we went. Very friendly and will be shopping there again.

We had been looking for days for two chairs for a coffee nook. We actually went to a store near…read moreSouthern Home Furnishings and couldn't find what we needed. We popped into the store on a whim and found the PERFECT chairs for our kitchen, comfortable, great price and they swiveled. Very, very happy with our purchase. Moreover, the staff was very polite and helpful, full of southern hospitality. Highly recommend you go by and see what they have.

This was the best furniture experience I have ever had. (no one pushing me to buy or following me…read morearound the store) The furniture they have is built with quality real wood and is put together exceptionally well. I bought a table and 4 chairs. They had to order it for me because it was not in stock. They were upfront with me about how long it would take and it came in on time. The store manager let me know when it had arrived from their warehouse and I went to pick it up. The customer service was fantastic through my whole experience. I would recommend Rustic Outlet to anyone that is in the market for furniture. I will be returning to get more furniture from them in the near future. Thanks for such a great experience!

Love the raw, unique furniture pieces. Nice people & super helpful. Awesome value! We will shop…read morethere again and tell our friends! It's your first stop for rustic furniture!