From start to finish, Moriah is a true professional! She knows the hotels, attractions, and…read morelocations. I would recommend her services to anyon! She'll give you smart, attentive service no matter what time it is!

We booked a cruise through Mary Pond. It was a group Alaskan cruise. This was the best cruise! Mary…read moretook care of all of the details, directed and advised us on available excursions and dining. She even went so far as to provide a few extra goodies for us in our staterooms. She went far above what I would expect! Will definitely be booking with her again!

We Scheduled a Trip to the Azores with Lorraine for 5 people and It was a challenge from the start…read moremainly caused by communication as well she seemed to have an attitude with me every time I questioned her about anything. The seats booked were in the wrong order, as well as she booked tickets without booking seats on a flight, not sure why but you normally book seats when you book the tickets. We had a wonderful time on our trip and the hotels they booked were Spectacular! The The Activities that were booked were great as well and all the people used were very good and we enjoyed them and had a great time. The biggest issues were that the itinerary we were given was lacking information like the name of the and number for the company that was picking us up from the hotel and transferring us to the airport. In this case the driver was 20 minutes late due to being at the wrong hotel and we had no way of contacting them or the company. Also the plan was to have us picked up 2 hours before our flight out of the country and that should have been arranged for at least 4 hours prior, we almost completely missed our flight due to this mistake, we were scrambling and rushing, of course we were relying on our agent for this and it made for a terrible ending to an overall wonderful trip. Needless to say I would not recommend Lorraine or Altour for your trip booking in the future.

I highly recommend Dana, I have used her for both domestic and international travel and she is…read moreawesome! We hit a couple of snags travelling home from Australia, and she was very helpful, very responsive and I am very thankful that I chose Dana! Dana offers a far superior service than I have ever received from a Travel Agent.

Hilda helped us plan a Milestones trip to help us celebrate our 60th, 50th, 45th, and 18th…read morebirthdays, and a vow renewal in Punta Cana at the Dreams Onyx Resort. Hilda helped us plan the trip, provided detailed information about the resort, and took all the worry out of booking flights. Hilda effortlessly provided excellent customer service and communication for our more than 30 family members and friends by setting up Zoom meetings to discuss packages and setting up our payment arrangements. Hilda is very knowledgeable and answered all of our questions and concerns. Hilda is always available and responds quickly. On our way home, our flights were delayed, and we called Hilda; she quickly assisted us with rebooking our flights so we could make it home. Hilda takes all of the worry of planning and makes the process very smooth and easy. Thank you, Hilda, for helping us plan a beautiful vacation. I don't know what we would have done without you.

Hilda went above and beyond to help me with my travel plans. I had gotten myself into a snafu by…read morebooking a complicated airline ticket myself online, and when I reached out to her for help, she immediately figured out what I needed to do to resolve it. Hilda was very responsive and gave me the best travel advice I've ever gotten. I will be booking with the TravelStore from now on!

Avoid cruise booking with Richard i rarely bad review a co. but Richard has been insulting to my…read moreelderly mother & then to my husband. My mother booked with Richard as her agent in his office for a onetime family Princess Cruise. My elderly mother asked for help and was answered with snarky responses , she was annoying him asking for help. Richard made insulting remarks to my husband about my elderly mother and insults about elderly people as a group, the level of unprofessionalism was shocking since that's probably majority of his client base. He talked down to my mother, then to my husband when he had to call to try to get answers after my elderly mother was snapped at and not getting answers by Richard. Richard made snarky comments to my husband after he made insult about my mother to my husband, Richard asked my husband, Why he didn't book the Cruise himself, my husband was trying to get answers for my mom that richard wasn't answering. i suggest go elsewhere if you want a positive travel agent experience or book yourself to cruise-line directly. sadly such a bad agent experience creates a permanent mark never use an agent again.

Worst experience with a travel agent by far. Gloria was unorganized, messed up paperwork, got the…read morefinancials wrong and was rude. She was highly unprofessional. We had to ask that she be removed from our account due to all of the errors. We were assured by her boss that she would be only to find out after yet another financial error that she was still working on it. Would definitely not recommend this agency or agent. You'd be better off booking direct or through an agency that is more responsible.

Kristi is phenomenal! My wife and I had booked a trip to Mexico in April and we weren't feeling…read moregreat about our resort literally less than a month before we left. We contacted Kristi and she gave us a some amazing recommendations to resorts that she and her clients had visited and LOVED! We chose the El Dorado Royals resort and we couldn't have been happier. We had a small issue with the location of our room due to noise when we got there. We got in contact with Kristi and in a matter of hours we had the operations manager of the hotel contacting us to move our room. I'll tell you I will never travel without consulting Kristi first. It definitely helps to have someone on your side helping to guide and support you should something go wrong while you're traveling. We are already planning a couples trip back to Mexico next April and have already asked Kristi for her help!

Kristi has planned two fantastic trips for us. She always recommends places she's seen herself and…read moregives great advice about each destination. You can tell she loves her job! Always a please to work with.

INTERNATIONAL TRAVELER FROM FRESNO, CA TO LAOS…read more Although my ticket clearly stated that I should not have been charged $100 for my first checked bag, United Airlines still insisted I pay the fee. After paying, I managed to reach Linda on the phone before leaving the check-in counter. She strongly advocated on my behalf, and it was very satisfying to have her successfully secure a refund of the $100 from United Airlines. It's frustrating how airlines often feel they can leverage their position and force customers to pay fees that they shouldn't be charged. Linda, thank you for going above and beyond to advocate for me. Your dedication and support made all the difference, and I truly appreciate your efforts.

Words cannot describe how thankful we are with all the work and planning that Linda put into our…read moretrip to Greece. She booked and planned everything from the flights, transportation, hotels and tours. Everything was absolutely perfect!!! Thank you again Linda!!!

Have a pest-like thirteen year old you need get rid of? Try speaking with Dinna at De Alba Travel…read moreservices. She can set up a one way flight for this short munchkin to just about any remote part of world. In my case Peru was just far enough to not hear her whinning protests of appearing at school on time. Complete services at great prices! Timbuctu, Nome, Siberia... Bon Voyage!

Wanted to book a trip to Cancun. Our first vacation in over 8 years. Spoke with Ceci and gave us…read morelots of detailed information and once I decided, Gaby helped book it. They both have me fantastic customer service and answered all my questions. Highly recommend them to book for any vacation packages.