First off, the staff is very amazing Antoinette, Geraldine and Nancy they have great customer service and ppl that think otherwise are people who don't know how to follow rules and only like to blame others. I'm cheap so I made sure not to miss anything and have what is needed by the deadlines so I wouldn't pay any extra fees. Policies are straight forward the staff tells you about them when you enroll and you also read it when you sign up and if you don't then you must be illiterate. I highly recommend this dui office the staff really does care and tells you what you need to do to complete. Classes can be one online which is so convenient, but yet some people can't follow directions and still manage to get kicked out of class. SMH they must be rich. Getting a dui is a hassle and waste of money so I hope I learned my lesson because this office only does first offenders dui. read more

Employee Geraldine was very rude and disrespectful she needs an attitude adjustment very bad customer service no stars should be

Great program. Front staff is friendly and helpful. Counselor Andre is the star. Classes are always a great time with Andre.

This review may be a bit premature since i'm just in the middle of getting through a 3-month DUI Program , but I suppose I will edit this in case something overwhelmingly negative happens. Working with ABC Traffic Safety (AZUSA) has been simple, straight-forward, and overall helpful. In the beginning, I was calling several local establishments searching for an affordable and convenient DUI program. What stood out to me about ABC Traffic was how kind and informative the front desk ladies were over the phone. Getting a DUI sucks and is very stressful, but the patience I received from the front desk at ABC really made me trust that I would be in the right hands there. The 3-Month DUI program is very affordable compared to other programs offered. However, there are a few drawbacks. The course is actually 15-weeks, so it's more like a 3.5-month program. They also require that you attend 6 AA meetings. You can thankfully knock out these AA meeting pretty quickly when you consider that if you do one every day, it'll only take about a week and they can be done online. You also have to attend 3 in-person counseling meetings at the ABC Traffic offices. One at the beginning, one in the middle of your program, and one at the end. These are fairly quick and don't last more than 10 mins. They just sort of act as an evaluation of your progress and how the programs may or may not be helping you. Pretty easy. One thing I see frequently in the comments is a lot of complaints that they charge $30 for rescheduling classes, missing appointments, and for being late to classes even by one minute. While yes, this is annoying and I've had to pay this fee a few times, a lot of these issues are completely in your control. If you show up to class early, this shouldn't be an issue. Paying $30 to reschedule is certainly an inconvenience, but this is likely to dissuade people from just rescheduling freely whenever they want, wasting everyone's time, and taking up valuable spots on class times that might have a waitlist. Just show up to all your classes ON TIME, make sure you pay your weekly dues, and you will avoid these fees. Now onto the quality of the classes. I can only speak on what I've experienced in the first 8 weeks. I attended weekly online classes through RingCentral every Saturday at 8am. Thankfully I was able to schedule my next 7 classes on Saturday at 10:00am, so these classes do not affect my Mon-Fri job. Part of why I chose ABC Traffic is because they offer these weekend classes. It sucked having to wake up early on the weekend to attend these classes, but eventually, I began to look forward to them. Our group counselor, Danny, was a chill, caring, personable, and thoughtful facilitator. The classes, while of course covering topics related to drugs & alcohol, also functioned as sort of group therapy sessions. Danny would ask us how we were feeling, give a highlight of our week, and then ask us to speak specifically on the drug & alcohol topic for the day. Danny was an incredibly patient listener, offered kind, meaningful, and personal advice, and made you more hopeful at the end of every session. While I was usually too nervous to speak up at times, I was always glad when I did and felt better afterwards. He was also very down-to-earth and didn't make us feel like he was "better" than us, or that he was judging us. He openly and freely talked about his own tragic experiences with drugs and alcohol, which made him appear humble and made me feel like he was coming from a place of honesty and truth. It takes a lot of self-confidence and strength to admit your faults the way Danny did, but that also demonstrated that there is a path to forgiveness and recovery. I don't know if Danny is facilitating my next set of classes, but I really hope he is. If you are looking for a place in LA County to fulfill your 3-Month DUI Program obligations, look into ABC Traffic School (AZUSA). It is affordable, the customer service is great, they offer weekend classes, and counselor Danny is just a fantastic group facilitator. Attend all your classes, be on time (get there 5 mins early to be safe), try your best not to reschedule, and you will complete your program with no hassle. read more

This place is very friendly and helpful to my services I need. Front desk clerk is super nice and the counters are great!

This program has been nothing but great and extremely beneficial to me. The ladies in the front office are so sweet and understanding, they made the process so much simpler. They make sure to keep up with you and make sure you're on top of both your classes and payments ensuring you don't fall behind and risk being terminated from the program. The counselors were honestly the best. They were so helpful and kind and did their best to make each class go by quickly. I can't name one bad thing to say about them. Not only did they allow me to learn my lesson, but they took the time to get to know each of their students. I had no clue which program to look for before going into this and no help whatsoever but I'm honestly so glad I was lucky and chose ABC Azusa. I highly recommend to anyone looking for a traffic program this is the only place to go. read more

ABC Traffic is the best help. They just want you to complete your program and do what is best for you. Yes, it is strict and you must be on time for all appointments but they give you many opportunities to make up. read more

I had a great experience with ABC Traffic at the Azusa office. Staff was cool every time I went in. Counselor Andre made it a breeze. He's down to earth and relatable. He never showed any type of judgement, he listened and kept us on course with whatever the topic was for the class. The situation already sucks but having a lighthearted counselor made the class very tolerable and I actually enjoyed it. Thanks Andre read more

This program was an important and helpful life lesson for me. I appreciate being able to compare with other people who experienced what I had. I feel like the fact that it was virtual made my life way easier as well. I also really appreciate the women who ran the front desk and interviews. They were always so friendly and made my office visits smooth. They have strict rules but its a DUI program so it's hard to be upset with them for fees when it's our life choices that brought us to the program. I appreciate you ladies and the counselors ! read more

Miss a few classes but was able to re-enroll and get back where I left off. Mr. Andre classes make them 2 hours go bye real quick. The receptionist Nancy is always very informative , 10/10 recommend. read more

Be very cautious on there fees it doesn't matter if you are hospitalized have doctor notes kids are sick they will charge fees on top of fees I'm In huge debt because of these fees I know there has to be other programs that have other guidelines not as strict but I can't leave because they charge a $80 transfer fee and if you don't pay that you lose all your credit that you did . It's so messed up for people who are genuinely changing their lives around. Please look at everything before you register and look at other options. read more

I wish I could give zero stars. Terrible customer service from the office people and ridiculous fees for being a second late to class which is at 8 in the morning on Saturday. Leaving the program to go to Twin Palms in El Monte. read more

ABC traffic is straight forward. Nancy is awesome, she breaks down the payment plan and DUI courses. All you really have to do is be on time with DUI classes and with payments. Their very easy to contact and informative. read more

Staff is very helpful and friendly! So grateful to them and the counselors that guided me through a difficult time.

Front Office ladies very helpful with this process! Appreciate everything you all have been doing for me!

Counsel Andre was amazing. He made everything very easy. I recommend anybody/everybody to ask for him.

I would suggest finding another program. They are very unhelpful, their fees are ridiculous and they don't work with you at all.

ABC Traffic has been very helpful and understanding. They treat you like a human being not just another statistic. The women in the front office are great. If u need to take a safety program I suggest you give them a try. read more

They have ridiculous fees. The front desk lady (brunette, glasses, about 5ft) is the most incompetent and rude staff worker I have ever met. Came here with my boyfriend to enroll him (court mandated) and I apologized that we forgot masks since there's no mask mandate anymore. I asked if she by chance had one she can spare (since i managed to find one in my car) and she said "oh...we only have a limited quantity" and I asked "oh, I'm sorry. Is it okay if I have one? I'll reuse it!" And then she changed her tune and completely refused to give me one mask and signaled to keep my distance (6ft covid distance). I did that, minding my own business and then for no reason she kicks me out! The next incident with her was my bf missed one class so we payed the fee and called to reschedule and she said we were fine and nothing else needed to be done. Well, what do you know? She didn't tell us we had to go IN PERSON 24hrs before the class to reschedule. Went in today to reschedule and I asked her if there's anything else because she wasn't honest on the phone. She said "I'm not sure what happened but..." and basically took the blame off herself and the establishment. Like, does this establishment train the people that work there? Also, it just so happened that another client was there, also furious that they messed up her schedule and refused her service because the front desk lady felt insulted when confronted about her subpar work ethic. The client called someone to report her, as she should! Please avoid coming here! 0 stars if I could. read more

Overall the staff was helpful. Mario was awesome. He always had good lectures and every class was something different.

I already paid off my classes. A month in advanced. I owed them nothing. Than I'm 1min late for my class because I was looking for my glasses and the stupid host kicks me out the class and doesn't let me back in. When they put me in the waiting room for 4 mins than they kick me out. Talking bout I was late. SMH. Sooo now I have to pay an extra $30. For nothing. And the stupid lady at the front desk that I talked to didn't wanna hear me out. They've already gotten enough money from me... really? Smdfh!!! read more

No one wishes to be in a situation where they need to do any sort of DUI classes. However, upon finding ABC programs in Azusa, there was a sense of relief. The staff here are very friendly and make things very easy for someone who is stressed out. The process is straightforward and easy to understand. They also try their best to help you succeed. If you are stuck in this situation I can easily recommend this program. read more

Very friendly & made me feel comfortable asking questions about things i didn't know about. I'm always leaving with the feeling of leaving a family members house. read more

This place is real ridiculous. If I could give them 0 stars I would. If you can choose a different dui program, please do. None of their classes or group sessions taught me anything about not drinking and driving. They were not educational at all a bunch of pointless topics that have nothing to do with teaching someone not to drink and drive. Pointless topics, such as how I act socially when I drink, or if my family drinks. They never taught anything like what happens when people drink and drive, or the consequences of drinking and driving, or how many people get killed each year because of a drunk driver. Nothing they taught was based on true facts it was based on a bunch of none sense. And they really aren't trying to help people not drink and drive they just tryna to come up on money. They charge you a fee for everything. Their late letting you in your class, they charge you $30. You show up to your exit interview on time... they charge you $30. You pay off your classes early.... they charge you $30. They charge you $30 for anything and everything. Shits ridiculous when their program don't even do what it's suppose to. I still drink. They did not teach me not to drink. They only thing it taught me was I could open a business, get a contract with the courts, and make money off of people, already in a bind for a signature on a paper saying you completed a pointless 3-month, 6-month, or 9-month program. That you have to complete to just get your licenses back. I'm gonna write a letter to the courts and the dmv and let them know that this lil program they making everyone take doesn't teach nothing educational or beneficial to an alcoholic or dui driver. read more

The people here at ABC are so wonderful and very professional. Thank you ladies at the office for taking care of me and to Oscar the instructor thank you so much for making me see things very differently on why drinking and driving is never OK! read more

Great place! Great program really goes by fast as well! Great counselor as well makes the program go by as well as learning alot on the way.

I hate the fact that I have to come here but the girls here are amazing! both nancy's r so friendly. the main manager will always try to help u as much as she can!!! read more