A beautiful secluded room that was beyond romantic and perfect for my "baecation" enjoyed the warm…read morepool all night then woke up before check out and hopped back in!

My grandma and I really enjoyed our stay during the day. It was so clean! The staff was so…read morefriendly. I would definitely book again, I just wish they allowed more people haha, perfect for a day swim or a date night

Save yourself some heartburn - AVOID this hotel !!…read more On 12 May, 2026 (approx 8:30 PM) I called The Hilton Garden Inn, Tinley Park, IL (HGI) to cancel 2 rooms (each over $1000 over 3 nights) I booked on 7 May. When front desk agent (I recall as "Erica") promptly emailed me the cancelation confirmation, I explained that there was only ONE cancelation # and that it showed nothing linking it to what I booked: no reservation #, no listing or description of the canceled rooms, no canceled cost .. nothing at all by which I can verify what this cancelation confirmation # actually applied to. Customers need and deserve such information as a matter of business practice. Hilton disagrees and seemingly wants only that I trust their internal word for it that they canceled the correct rooms. Minimally, it would involve more time lost straightening this out ... with people like "Erica". "Erica", asserted that it DOES cover both rooms .. I looked again .. not true. She then said simply, and impatiently .. talking over me and cutting off my response that it does and .. essentially .. boiled down to that I had to take her word for it. Likely, Hilton uses a too-brief standard cancelation template. TOTALLY inadequate from the customers' perspective. My room reservation showed, in detail, what I reserved - why won't Hilton show me, in detail, what I canceled ?!? When I asked for a manager, "Erica" said there was none .. Really ?!?! As a retired 33 year airline pilot, I've NEVER known ANY hotel in ANY part of the world having no night manager available. Finally, "Erica", being completely disinterested that I'm still left with a cancelation # that does nothing to show/prove what exactly I canceled .. said that she couldn't help and hurried me off the phone. This encounter with this hotel is now my second and last ever. At check-out last year in early April, I recall having to spread out all the paperwork and mark all the errors .. took nearly 30 minutes .. with followup days later for resolution with this hotel. Ultimately, aside from their rude and snippy desk clerk, this problem seems to belong to Hilton corp. for its entirely unsatisfactory cancelation-template (presumably) email. Do yourself a favor - stay elsewhere.

The hotel's pool has been in need of repair for a couple of years now and management or ownership…read morehas decided not to fix it. Also, the front desk during the day is rude and puts you on hold for several minutes and then tells you to call back in 20 minutes. Apparently instead of maintenance showing up at 7am on Sunday they let them come in whenever they want. The door on our bathroom didn't close correctly, the door for the refrigerator cabinet didn't close correctly and the beds need to be replaced in room 126. This is a $89/room hotel at best. I will stay at the new Hampton Inn or Holiday Inn express on 191st and Lagrange next time.

I wanted to leave a positive review for Kimberly at the Hampton Inn Chicago/Tinley Park. I was…read moregoing through a very stressful night and she treated me with so much kindness, patience, and professionalism. She stayed calm, helpful, and compassionate the entire time, and I truly appreciated the way she handled everything. Customer service like that really makes a difference, and I wanted to make sure she was acknowledged for it.

I was in town for a quick meeting. The hotel was clean and in good shape. I found the people…read moreworking to be friendly and engaged. Something you don't see a lot of now a days. The breakfast was well taken care of for the guests, again the people working really did a great job.

I wish I could give zero stars. My October 24-26 stay was an absolute nightmare, made worse by…read moremanagement's refusal to honor their staff's promises. I arrived at 2am on October 25 to be told the hotel was oversold despite my confirmed reservation. After being kept waiting at the front desk for 30+ minutes while the night auditor physically "walked the room," I was given a king bed with a pull-out couch instead of my reserved two queen beds. I was traveling with fellow athletes for a tournament where proper rest was critical for our performance the next day. The night auditor apologized profusely for the situation and promised to reduce my rate from $340 to $240 for the inconvenience. She explained she would authorize the full amount but management would adjust it later. When I checked out, the morning front desk agent also confirmed this adjustment would be processed. I left the hotel trusting their word. Instead, I was charged the full $340. After three attempts to follow up with no response, I finally spoke with the rudest front desk agent I've ever encountered who literally said "good luck getting that rate" and dismissed every concern I raised. She supposedly took down my information but I never heard back. I emailed manager, Rosa Espinoza, on October 29 about this issue. I received no response for an entire month. When I followed up again on November 20, she responded within 25 minutes only to essentially call me a liar. She claimed no promises were made and insisted her night auditor, who has worked there for years, would never do such a thing. She also stated my reservation was originally canceled due to a declined card, which was news to me. I was never notified of any issue and I only learned about it in November, after numerous follow up attempts. Hypothetically, if the card was declined, is it a common practice to cancel the reservation without contacting the guest first? Obviously I intended to stay and obviously I provided a card at the check in. But somehow this was underlying theme in all Rosa's responses that lacked any sympathy and Rosa denied any ~possibility~ of her staff promising a recovery. Basically, declined card made it okay to give false promise to the customer and made me wait 30 minutes at the front desk at 2AM IN THE MORNING. Declined card made it okay for my pull out couch not to have any linen in it and walked back at 3am to Front Desk to get the linen and make my own bed. The bed that I supposed to receive at the first place. It made it okay that I had to go through seven circles of hell to get a hold of someone and to be called a liar. Rosa showed zero sympathy, conducted no real investigation despite my request, and made it clear she didn't believe me. So either multiple staff members lied to an exhausted guest at 2:30 in the morning, or management is covering for poor service and broken promises. Either scenario reflects terrible management. When I asked to speak with the general manager, I was told there isn't one available. I can only hope this situation was used for training opportunity but seeing how Rosa handled the situation I truly have very little hope. As an IHG Silver Elite member who has stayed at properties worldwide, I have never been treated this poorly. The lack of integrity from management is astounding. They would rather accuse a loyal customer of fabricating an elaborate story than honor a $100 adjustment their own staff promised not once, but twice. The oversold hotel situation, the 30-minute wait at 2am, receiving the wrong room configuration, and then being gaslit when trying to resolve it made this the worst hotel experience of my life. Avoid this property at all costs. Management doesn't stand behind their team's commitments and will make you feel like you're crazy for expecting them to honor their word. Oh, they will also cancel your reservation with no communication. How fun

Miss Kim and Miss Sue need a raise their wonderful people and they make this hotel much nicer and…read morethe breakfast guy also deserves a raise. This is Gary so you have to do what I say thank you you have a great day and happy new year.

Horrible experience with the staff. Rude and unprofessional. I would never return…read more The hot tub was also gross and the shower had no water pressure So many better options for a hotel in the area. This place is nasty.

We stayed for two nights over this recent Thanksgiving holiday. The room was clean, the bed was…read morevery comfortable and the shower was nicer than most hotels we've stayed at. The breakfast was decent. The price we paid (via online search) was fair. Of note, we received excellent service from both Sara and Germane!

This place is seriously run down. I stayed here years ago and it was fine. Now the rooms smell…read moremoist, the breakfast is nauseating, and the pool is corroding before your eyes. Beds were uncomfortable, the halls smelled of weed and tobacco, loud people at all hours. It was a disaster through and through. I had to keep the window open the entire time to air out the mildew smell. The pool room was so hot it made you ill. Also, the bathroom floor was mushy. The tub and linoleum floor were sitting on top of some kind of spongy material. I'm sure it's leaking and rotting the subfloor. Felt like I was in a deflating bounce house when trying to take a shower. Never again.

Bed bugs bed bugs stay away, it has a nasty manager bed bugs running all through the mattresses and…read moreon the walls near the elevator. I was bitten by their pest and the manager was so rude and so nasty I can smell her stinky breath over the phone. Please don't go there Go somewhere else They are filled infested with bed bugs

Red Flag - Mold EVERYWHERE…read more - Air quality (my allergies started up immediately). - Mattress for the pull out is abysmal. - Room layout is not what is shown in the king suite images. Practically a hallway, no light. - There is absolutely NO air flow in the sitting room. So if you're sleeping on the couch, you'll need a fan. Yellow Flag - Breakfast ends at 9am and there is a lack of options, unlike what the images online show. - The hot water takes forever to turn on. - House Keeping will knock on your door even with the 'do not disturb' hanging. - The toilet is 12 inches or less off the ground, great for kids, horrible for older adults. Green Flag - Checkout is noon instead of 11. - WiFi works well enough, though it does kick you off each day and you have to have the password again. - Staff is nice, if not very helpful.

This was the worst motel I have ever stayed at! We show up at 4pm to get our room. Johnnie at the…read morefront desk can not speak English and told us our room was not cleaned yet and to come back in an hour. We came back an hour later and waited 45 minutes to get are room, which was still extremely dirty with garbage left from previous people. The bed mattress has a blood stain on it from top that soaked thru to the bottom 2 feet in diameter. The pull out sofa had black mold on mattress and frame. Johnnie told us we had no other choice all the rooms were books. The entire facility was horribly disgusting! We could not go bare foot in room due to how dirty the floor was, the screens on windows were torn and windows would not shut! When we got up in the morning my kids could not breathe and they felt sick until they went out to get fresh air. Then the breakfast was so bad and gross that eating out of a dumpster would have been better. All for $326 which I have stayed in $49 a night that were way nicer. Then they would not discount us for the night. This place should be shutdown by the state and the people who run this place should never be allowed to work anywhere near motels or food service! That place has to be the worst motel ever! Thanks for nothing!

Stayed one night for a conference in the conference center. My U reserved the room and put a card…read moreon file. Asked the hotel to email me 3 times with the confirmation. They never did. Then at check-in, they told me they didn't have a card on file. I called my finance guy, and they wanted him to send scans of the front and back of card and his ID over email, which is not secure. So I had to pay and will need to be reimbursed. Never happened at any hotel around the world. Asked 2x at checkout to email me a folio. Said they did it twice. I never received it. I asked them to check the email they had for me. They claimed they did. In the restaurant, despite a lovely staff, served the absolute worst nachos we've ever experienced. And the "free pizza" they served with drinks at happy hour was similarly the worst we'd ever tasted. It may have been plastic. Room was nice, though, despite having weird exercise equipment in it. (Seemed like a safety liability, tbh.)

Still going to recommend this place because of the awesome beds, pillows, and tv's.... And the…read moreworkout center is so so nice and the one girl at the front is always so helpful. But I prolly have stayed here of 80 times no joke. Have worked out at every hour of the day at their gym. For years and never once had anyone tell me the lights need to be on in the gym For security reasons. And I was working out early morning and the light gives me a head ache so security turns on all the lights. And then I turn off just one and he says I can't workout anymore and basically goes in a power trip about my turning the one light off. If this was an actual real ok. But to kick someone out of the gym trying to better themselves and who stays there as often as I do is insane. Dude in my head just wanted to flaunt his power which is whatever. Unreal

Purchased a queen bed room and got a dirty small handicap room with a small bed, went to the front…read moredesk and was told all rooms have the same size bed. The hotel has a dirty entrance and the rest is not good

This place has taken a nosedive. I've stayed here a few times in the past, and it used to be a…read moredecent, comfortable stop--*back when Shirley was the manager.* She actually cared about guests, kept the place clean, and made sure everything ran smoothly. You could tell she took pride in her work. She was professional, kind, and always had a smile on her face. That kind of service made people want to come back. Unfortunately, **those days are long gone.** Now, the place is run by **Mr. Patel**, who somehow manages to be both rude *and* disinterested. I had a basic issue with my room, and instead of helping, he rolled his eyes and gave me attitude like I was asking for something outrageous. Not only was he unpleasant to deal with, but there was also a musty, unwashed odor lingering around him--which made the whole check-in experience even more uncomfortable. To make matters worse, **Raj at the front desk** was no help either. He couldn't find my reservation, kept talking over me, and didn't even attempt an apology for the delay or confusion. It felt like basic customer service skills were completely missing. The whole hotel feels neglected now. Hallways aren't as clean, rooms seem less maintained, and that friendly, welcoming vibe Shirley created? Gone. Completely gone. If you stayed here in the past and remember how nice it used to be under Shirley's management, do yourself a favor and skip it now. Things have seriously changed--and not for the better. **One star only because zero isn't an option.**

For $120, you'd think you'd be getting an OKAY experience (really it should be good). The pet fee…read moreis $50 additional for a destroyed room. So for us, call it an $170 hotel room. Disgustingly dirty, destroyed chairs (I understand things are old but destroyed?), and the cherry on top was a dirty toilet seat. There were eyelashes and lots of dust. Respectfully, that's the ONE thing that needs to be clean. The floors in the room and bathroom were clearly not cleaned as the dirt was extensive. Really, it seems like this place wasn't cleaned before we came. The towels were folded nicely and there was a new soap bar, so it seems work was done. However, the chunks of dirt and random paint on the ground scream otherwise. I almost walked right out of this place. The staff is in no rush to help either, I've never spent a half hour checking in after already booking AND paying online. The whole experience was absurd. This was my first Woodspring experience, and I will not be staying at one ever again. Red Roof is better. Any $50 hotel is better. Don't waste your money on a $120 room for the cleanliness of a public park's portapotty. Disgusting.

Nightmare stay - health hazard and unacceptable treatment…read more Our stay at WoodSpring Suites North Maitland (Orlando) was an absolute nightmare and one of the worst hotel experiences my family has ever had. The room was extremely dirty from the moment we arrived. The bathroom was filthy, and the carpet in the room was visibly dirty and poorly maintained. We also encountered cockroaches everywhere, which was shocking and completely unacceptable. Shortly after our stay began, my entire family became sick, which we strongly believe was caused by the unsanitary conditions of the room. The common areas were just as bad. The corridors and elevator had a constant foul smell, and there was dog poop and urine throughout the premises, both inside and outside the building. The overall environment was unhygienic and disturbing. To make matters worse, instead of addressing our concerns professionally, a staff member threatened to expel me from the hotel simply because I questioned what appeared to be unlawful or unfair contract terms. This kind of intimidation is completely unacceptable and shows a total lack of basic customer service and professionalism. We were originally supposed to stay for 18 days, but the conditions were so severe that we were forced to relocate to another hotel to protect our health and well-being. We felt unsafe, disrespected, and ignored. This property represents a serious health risk and should be avoided, especially by families. I strongly advise travelers to look elsewhere if they value cleanliness, safety, and respectful treatment. I am seriously considering suing the hotel and the travel company.