I was in town for a quick meeting. The hotel was clean and in good shape. I found the people…read moreworking to be friendly and engaged. Something you don't see a lot of now a days. The breakfast was well taken care of for the guests, again the people working really did a great job.

I wanted to leave a positive review for Kimberly at the Hampton Inn Chicago/Tinley Park. I was…read moregoing through a very stressful night and she treated me with so much kindness, patience, and professionalism. She stayed calm, helpful, and compassionate the entire time, and I truly appreciated the way she handled everything. Customer service like that really makes a difference, and I wanted to make sure she was acknowledged for it.

A beautiful secluded room that was beyond romantic and perfect for my "baecation" enjoyed the warm…read morepool all night then woke up before check out and hopped back in!

My grandma and I really enjoyed our stay during the day. It was so clean! The staff was so…read morefriendly. I would definitely book again, I just wish they allowed more people haha, perfect for a day swim or a date night

Stayed one night for a conference in the conference center. My U reserved the room and put a card…read moreon file. Asked the hotel to email me 3 times with the confirmation. They never did. Then at check-in, they told me they didn't have a card on file. I called my finance guy, and they wanted him to send scans of the front and back of card and his ID over email, which is not secure. So I had to pay and will need to be reimbursed. Never happened at any hotel around the world. Asked 2x at checkout to email me a folio. Said they did it twice. I never received it. I asked them to check the email they had for me. They claimed they did. In the restaurant, despite a lovely staff, served the absolute worst nachos we've ever experienced. And the "free pizza" they served with drinks at happy hour was similarly the worst we'd ever tasted. It may have been plastic. Room was nice, though, despite having weird exercise equipment in it. (Seemed like a safety liability, tbh.)

Still going to recommend this place because of the awesome beds, pillows, and tv's.... And the…read moreworkout center is so so nice and the one girl at the front is always so helpful. But I prolly have stayed here of 80 times no joke. Have worked out at every hour of the day at their gym. For years and never once had anyone tell me the lights need to be on in the gym For security reasons. And I was working out early morning and the light gives me a head ache so security turns on all the lights. And then I turn off just one and he says I can't workout anymore and basically goes in a power trip about my turning the one light off. If this was an actual real ok. But to kick someone out of the gym trying to better themselves and who stays there as often as I do is insane. Dude in my head just wanted to flaunt his power which is whatever. Unreal

We stayed for two nights over this recent Thanksgiving holiday. The room was clean, the bed was…read morevery comfortable and the shower was nicer than most hotels we've stayed at. The breakfast was decent. The price we paid (via online search) was fair. Of note, we received excellent service from both Sara and Germane!

Horrible experience with the staff. Rude and unprofessional. I would never return…read more The hot tub was also gross and the shower had no water pressure So many better options for a hotel in the area. This place is nasty.

The only thing is that they're breakfast is early and we never get the time because by the time we…read moregot ready it's closed. I don't know why they don't fix the room daily it's not good service r like that. Because the bathroom and room needs to be cleaned and new towels put in

Save yourself some heartburn - AVOID this hotel !!…read more On 12 May, 2026 (approx 8:30 PM) I called The Hilton Garden Inn, Tinley Park, IL (HGI) to cancel 2 rooms (each over $1000 over 3 nights) I booked on 7 May. When front desk agent (I recall as "Erica") promptly emailed me the cancelation confirmation, I explained that there was only ONE cancelation # and that it showed nothing linking it to what I booked: no reservation #, no listing or description of the canceled rooms, no canceled cost .. nothing at all by which I can verify what this cancelation confirmation # actually applied to. Customers need and deserve such information as a matter of business practice. Hilton disagrees and seemingly wants only that I trust their internal word for it that they canceled the correct rooms. Minimally, it would involve more time lost straightening this out ... with people like "Erica". "Erica", asserted that it DOES cover both rooms .. I looked again .. not true. She then said simply, and impatiently .. talking over me and cutting off my response that it does and .. essentially .. boiled down to that I had to take her word for it. Likely, Hilton uses a too-brief standard cancelation template. TOTALLY inadequate from the customers' perspective. My room reservation showed, in detail, what I reserved - why won't Hilton show me, in detail, what I canceled ?!? When I asked for a manager, "Erica" said there was none .. Really ?!?! As a retired 33 year airline pilot, I've NEVER known ANY hotel in ANY part of the world having no night manager available. Finally, "Erica", being completely disinterested that I'm still left with a cancelation # that does nothing to show/prove what exactly I canceled .. said that she couldn't help and hurried me off the phone. This encounter with this hotel is now my second and last ever. At check-out last year in early April, I recall having to spread out all the paperwork and mark all the errors .. took nearly 30 minutes .. with followup days later for resolution with this hotel. Ultimately, aside from their rude and snippy desk clerk, this problem seems to belong to Hilton corp. for its entirely unsatisfactory cancelation-template (presumably) email. Do yourself a favor - stay elsewhere.

The room was clean, the beds were soft and comfy. The staff were amazing. Sedrick and Andrew were…read moresuper kind and helpful. The only issue I had was the breakfast was lacking. Other than that it was a great stay.

We're back! Stayed here for 44 days in 2012 after selling our home and before relocating to…read moreArizona. That stay was amazing In town for a graduation and so happy to see that not much has changed. Still clean, great suites, nice staff and complementary breakfast. Wine and beer on Wednesday, dinner M-F.

This place is seriously run down. I stayed here years ago and it was fine. Now the rooms smell…read moremoist, the breakfast is nauseating, and the pool is corroding before your eyes. Beds were uncomfortable, the halls smelled of weed and tobacco, loud people at all hours. It was a disaster through and through. I had to keep the window open the entire time to air out the mildew smell. The pool room was so hot it made you ill. Also, the bathroom floor was mushy. The tub and linoleum floor were sitting on top of some kind of spongy material. I'm sure it's leaking and rotting the subfloor. Felt like I was in a deflating bounce house when trying to take a shower. Never again.

Bed bugs bed bugs stay away, it has a nasty manager bed bugs running all through the mattresses and…read moreon the walls near the elevator. I was bitten by their pest and the manager was so rude and so nasty I can smell her stinky breath over the phone. Please don't go there Go somewhere else They are filled infested with bed bugs

The desk next to the bed,that drawer keeps open automatically and my dad hit his knee on that.that…read morelight on the desk was also crocked and the light was broken on one side. I guess the breakfast food was good but not that great.

The customer service was friendly. The rooms were very clean. Plenty of parking. Television menu…read morewas reasonable. They have a small breakfast bar in the morning, a pool that isn't open most likely due to covid. I like that they have free WiFi and a printing/computer as a resource which could be of use. I didn't like that they didn't have trash bags for the garbage cans in the room, rather small detail, seems unsanitary or rather is unsanitary really shocked about that especially with COVID but all else was well. I like the colorful rooms. And it was quiet this weekend and I had no problems with this stay.

Red Flag - Mold EVERYWHERE…read more - Air quality (my allergies started up immediately). - Mattress for the pull out is abysmal. - Room layout is not what is shown in the king suite images. Practically a hallway, no light. - There is absolutely NO air flow in the sitting room. So if you're sleeping on the couch, you'll need a fan. Yellow Flag - Breakfast ends at 9am and there is a lack of options, unlike what the images online show. - The hot water takes forever to turn on. - House Keeping will knock on your door even with the 'do not disturb' hanging. - The toilet is 12 inches or less off the ground, great for kids, horrible for older adults. Green Flag - Checkout is noon instead of 11. - WiFi works well enough, though it does kick you off each day and you have to have the password again. - Staff is nice, if not very helpful.

This was the worst motel I have ever stayed at! We show up at 4pm to get our room. Johnnie at the…read morefront desk can not speak English and told us our room was not cleaned yet and to come back in an hour. We came back an hour later and waited 45 minutes to get are room, which was still extremely dirty with garbage left from previous people. The bed mattress has a blood stain on it from top that soaked thru to the bottom 2 feet in diameter. The pull out sofa had black mold on mattress and frame. Johnnie told us we had no other choice all the rooms were books. The entire facility was horribly disgusting! We could not go bare foot in room due to how dirty the floor was, the screens on windows were torn and windows would not shut! When we got up in the morning my kids could not breathe and they felt sick until they went out to get fresh air. Then the breakfast was so bad and gross that eating out of a dumpster would have been better. All for $326 which I have stayed in $49 a night that were way nicer. Then they would not discount us for the night. This place should be shutdown by the state and the people who run this place should never be allowed to work anywhere near motels or food service! That place has to be the worst motel ever! Thanks for nothing!

I wish I could give zero stars. My October 24-26 stay was an absolute nightmare, made worse by…read moremanagement's refusal to honor their staff's promises. I arrived at 2am on October 25 to be told the hotel was oversold despite my confirmed reservation. After being kept waiting at the front desk for 30+ minutes while the night auditor physically "walked the room," I was given a king bed with a pull-out couch instead of my reserved two queen beds. I was traveling with fellow athletes for a tournament where proper rest was critical for our performance the next day. The night auditor apologized profusely for the situation and promised to reduce my rate from $340 to $240 for the inconvenience. She explained she would authorize the full amount but management would adjust it later. When I checked out, the morning front desk agent also confirmed this adjustment would be processed. I left the hotel trusting their word. Instead, I was charged the full $340. After three attempts to follow up with no response, I finally spoke with the rudest front desk agent I've ever encountered who literally said "good luck getting that rate" and dismissed every concern I raised. She supposedly took down my information but I never heard back. I emailed manager, Rosa Espinoza, on October 29 about this issue. I received no response for an entire month. When I followed up again on November 20, she responded within 25 minutes only to essentially call me a liar. She claimed no promises were made and insisted her night auditor, who has worked there for years, would never do such a thing. She also stated my reservation was originally canceled due to a declined card, which was news to me. I was never notified of any issue and I only learned about it in November, after numerous follow up attempts. Hypothetically, if the card was declined, is it a common practice to cancel the reservation without contacting the guest first? Obviously I intended to stay and obviously I provided a card at the check in. But somehow this was underlying theme in all Rosa's responses that lacked any sympathy and Rosa denied any ~possibility~ of her staff promising a recovery. Basically, declined card made it okay to give false promise to the customer and made me wait 30 minutes at the front desk at 2AM IN THE MORNING. Declined card made it okay for my pull out couch not to have any linen in it and walked back at 3am to Front Desk to get the linen and make my own bed. The bed that I supposed to receive at the first place. It made it okay that I had to go through seven circles of hell to get a hold of someone and to be called a liar. Rosa showed zero sympathy, conducted no real investigation despite my request, and made it clear she didn't believe me. So either multiple staff members lied to an exhausted guest at 2:30 in the morning, or management is covering for poor service and broken promises. Either scenario reflects terrible management. When I asked to speak with the general manager, I was told there isn't one available. I can only hope this situation was used for training opportunity but seeing how Rosa handled the situation I truly have very little hope. As an IHG Silver Elite member who has stayed at properties worldwide, I have never been treated this poorly. The lack of integrity from management is astounding. They would rather accuse a loyal customer of fabricating an elaborate story than honor a $100 adjustment their own staff promised not once, but twice. The oversold hotel situation, the 30-minute wait at 2am, receiving the wrong room configuration, and then being gaslit when trying to resolve it made this the worst hotel experience of my life. Avoid this property at all costs. Management doesn't stand behind their team's commitments and will make you feel like you're crazy for expecting them to honor their word. Oh, they will also cancel your reservation with no communication. How fun

AVOID AT ALL COSTS! Called hotel on 3/27 to check if pool was good and to see if there were rooms…read moreavailable.They said there was availability and that the pool is good to go. We have our 8 year old grand daughter and our 2 daughters with us, so we reserved 2 rooms for 2 nights. We showed up to the hotel, got dinner, then went to the pool. No lights in the pool room and the pool water was freezing! Went to the front desk to tell them. They informed us that the pool is down and the maintenance man did not come in to work on it. They said that the pool may be available the next day! I pleaded my case with them and told them what happened! Of course, there was nothing they could do! They outright lied to us! The next day comes, guess what? Pool down and no maintenance person!! This place is an absolute scam! There corporate offices are the same! We are out $680 !! The second day, we went to a real hotel with a real pool! I wasn't going to take a chance and stay at a place where they said that the pool would be down and they didn't know when it would be up again! We spoke to other people that stayed and they were also outraged! I'm not done fighting this! Not by a long shot! Lying to make a buck is scummy!