I wanted to leave a positive review for Kimberly at the Hampton Inn Chicago/Tinley Park. I was…read moregoing through a very stressful night and she treated me with so much kindness, patience, and professionalism. She stayed calm, helpful, and compassionate the entire time, and I truly appreciated the way she handled everything. Customer service like that really makes a difference, and I wanted to make sure she was acknowledged for it.

Staff were generally friendly and helpful within their ability to deal with issues. The room was…read moreclean, but needs some maintenance. One of our party thought it smelled like cigarettes; I could not detect that but I was also dealing with some kind of seasonal allergy. Some areas in the bathroom appear to need a redo or reseal. One of the queen beds kind of sunk in the middle, but we did not see why until we were leaving and looking underneath to make sure we hadn't dropped anything, it had some broken slats. The free breakfast bar is a step up from some places with a decent selection of pastries, toast, cereal, the make your own waffles thing, plus some kind of breakfast meat, mini omelets, fried potatoes and grits. For someone like me who drags in the morning, it's a great thing. However, one of our group needs a gluten free diet. There were some things she could eat, but a staff person believed the waffle batter was gluten free when it almost certainly wasn't. The coffee in the lobby is good and includes dark roast , light roast, and decaf options The location is quiet enough and the free parking is nice. Most important for us is that it's close to Credit Union 1 Amphitheater. I even saw some people making the journey on foot! At 2 plus miles, it's doable but maybe not great for us older folks! Anyhow, it's a very short easy trip by car or by rideshare.

First and last visit my husband Aaron Mooney planned out 2 day Anniversary from 7/15/26-7/17/26…read moreparadise pool jacuzzi that didn't work steam room 1st day ok by Thursday 7-16/26 I became very sick I couldn't breathe my oxygen level dropping into 88/89-90 my heart rate excessive with chest pains and I couldn't stay awake there is no ventilation in those rooms no windows it became very difficult to enjoy my anniversary vacation my husband paid a lot would like a refund for day 2 checked out 7-17-26 I'm still have respiratory issues this sybaris Indianapolis In

A beautiful secluded room that was beyond romantic and perfect for my "baecation" enjoyed the warm…read morepool all night then woke up before check out and hopped back in!

Stayed one night for a conference in the conference center. My U reserved the room and put a card…read moreon file. Asked the hotel to email me 3 times with the confirmation. They never did. Then at check-in, they told me they didn't have a card on file. I called my finance guy, and they wanted him to send scans of the front and back of card and his ID over email, which is not secure. So I had to pay and will need to be reimbursed. Never happened at any hotel around the world. Asked 2x at checkout to email me a folio. Said they did it twice. I never received it. I asked them to check the email they had for me. They claimed they did. In the restaurant, despite a lovely staff, served the absolute worst nachos we've ever experienced. And the "free pizza" they served with drinks at happy hour was similarly the worst we'd ever tasted. It may have been plastic. Room was nice, though, despite having weird exercise equipment in it. (Seemed like a safety liability, tbh.)

Still going to recommend this place because of the awesome beds, pillows, and tv's.... And the…read moreworkout center is so so nice and the one girl at the front is always so helpful. But I prolly have stayed here of 80 times no joke. Have worked out at every hour of the day at their gym. For years and never once had anyone tell me the lights need to be on in the gym For security reasons. And I was working out early morning and the light gives me a head ache so security turns on all the lights. And then I turn off just one and he says I can't workout anymore and basically goes in a power trip about my turning the one light off. If this was an actual real ok. But to kick someone out of the gym trying to better themselves and who stays there as often as I do is insane. Dude in my head just wanted to flaunt his power which is whatever. Unreal

Horrible experience with the staff. Rude and unprofessional. I would never return…read more The hot tub was also gross and the shower had no water pressure So many better options for a hotel in the area. This place is nasty.

We stayed for two nights over this recent Thanksgiving holiday. The room was clean, the bed was…read morevery comfortable and the shower was nicer than most hotels we've stayed at. The breakfast was decent. The price we paid (via online search) was fair. Of note, we received excellent service from both Sara and Germane!

Save yourself some heartburn - AVOID this hotel !!…read more On 12 May, 2026 (approx 8:30 PM) I called The Hilton Garden Inn, Tinley Park, IL (HGI) to cancel 2 rooms (each over $1000 over 3 nights) I booked on 7 May. When front desk agent (I recall as "Erica") promptly emailed me the cancelation confirmation, I explained that there was only ONE cancelation # and that it showed nothing linking it to what I booked: no reservation #, no listing or description of the canceled rooms, no canceled cost .. nothing at all by which I can verify what this cancelation confirmation # actually applied to. Customers need and deserve such information as a matter of business practice. Hilton disagrees and seemingly wants only that I trust their internal word for it that they canceled the correct rooms. Minimally, it would involve more time lost straightening this out ... with people like "Erica". "Erica", asserted that it DOES cover both rooms .. I looked again .. not true. She then said simply, and impatiently .. talking over me and cutting off my response that it does and .. essentially .. boiled down to that I had to take her word for it. Likely, Hilton uses a too-brief standard cancelation template. TOTALLY inadequate from the customers' perspective. My room reservation showed, in detail, what I reserved - why won't Hilton show me, in detail, what I canceled ?!? When I asked for a manager, "Erica" said there was none .. Really ?!?! As a retired 33 year airline pilot, I've NEVER known ANY hotel in ANY part of the world having no night manager available. Finally, "Erica", being completely disinterested that I'm still left with a cancelation # that does nothing to show/prove what exactly I canceled .. said that she couldn't help and hurried me off the phone. This encounter with this hotel is now my second and last ever. At check-out last year in early April, I recall having to spread out all the paperwork and mark all the errors .. took nearly 30 minutes .. with followup days later for resolution with this hotel. Ultimately, aside from their rude and snippy desk clerk, this problem seems to belong to Hilton corp. for its entirely unsatisfactory cancelation-template (presumably) email. Do yourself a favor - stay elsewhere.

The hotel's pool has been in need of repair for a couple of years now and management or ownership…read morehas decided not to fix it. Also, the front desk during the day is rude and puts you on hold for several minutes and then tells you to call back in 20 minutes. Apparently instead of maintenance showing up at 7am on Sunday they let them come in whenever they want. The door on our bathroom didn't close correctly, the door for the refrigerator cabinet didn't close correctly and the beds need to be replaced in room 126. This is a $89/room hotel at best. I will stay at the new Hampton Inn or Holiday Inn express on 191st and Lagrange next time.

The room was clean, the beds were soft and comfy. The staff were amazing. Sedrick and Andrew were…read moresuper kind and helpful. The only issue I had was the breakfast was lacking. Other than that it was a great stay.

Rooms not very clean, bugs in the bathroom. Hotel staff was rude and I accommodating. Rooms were…read moreready around noon but made us wait till exactly at 3pm. Never experienced this at any hotel and I stay at hotels around 7 months out of the year. Avoid this hotel.

This place is seriously run down. I stayed here years ago and it was fine. Now the rooms smell…read moremoist, the breakfast is nauseating, and the pool is corroding before your eyes. Beds were uncomfortable, the halls smelled of weed and tobacco, loud people at all hours. It was a disaster through and through. I had to keep the window open the entire time to air out the mildew smell. The pool room was so hot it made you ill. Also, the bathroom floor was mushy. The tub and linoleum floor were sitting on top of some kind of spongy material. I'm sure it's leaking and rotting the subfloor. Felt like I was in a deflating bounce house when trying to take a shower. Never again.

Bed bugs bed bugs stay away, it has a nasty manager bed bugs running all through the mattresses and…read moreon the walls near the elevator. I was bitten by their pest and the manager was so rude and so nasty I can smell her stinky breath over the phone. Please don't go there Go somewhere else They are filled infested with bed bugs

We stayed at the Fairfield Inn the night before a graduation party in the area as we live pretty…read morefar away. Check in was easy and pleasant and the hotel is on the smaller side, but clean. Our room was nice; when I booked the room, only doubles were available... we didn't mind. The beds were comfortable and we slept well. The hotel could use a little make-over, a little update, maybe. Breakfast was your average Fairfield spread with coffee, eggs, sausage, yogurt, breads and I think there is a waffle maker but don't quote me on that because I don't eat waffles. If we ever find ourselves in the Tinley Park area, we will definitely stay here again.

This does not live up to the standard we expect from Fairfield Inn. We were trying to find a…read moresomewhat central location to be able to go do some sight seeing in Indiana as well as into the city for a few days and thought this would be a good option. Everything was just tired. The doors were swollen at the bottom from soaking up water, and there was a lot of visible rust around fixtures. I get it, this is a location where it snows in the winter and they're going to have to deal with a lot of maintenance, but it seems like they've put it off for years. The main problem was that the common areas including the hallway outside our room always smelled like weed. I guess too many people are using this for their weed tourism into Indiana and Michigan. Not a family friendly spot and I wouldn't stay here again.

Red Flag - Mold EVERYWHERE…read more - Air quality (my allergies started up immediately). - Mattress for the pull out is abysmal. - Room layout is not what is shown in the king suite images. Practically a hallway, no light. - There is absolutely NO air flow in the sitting room. So if you're sleeping on the couch, you'll need a fan. Yellow Flag - Breakfast ends at 9am and there is a lack of options, unlike what the images online show. - The hot water takes forever to turn on. - House Keeping will knock on your door even with the 'do not disturb' hanging. - The toilet is 12 inches or less off the ground, great for kids, horrible for older adults. Green Flag - Checkout is noon instead of 11. - WiFi works well enough, though it does kick you off each day and you have to have the password again. - Staff is nice, if not very helpful.

I am a retired salesman and traveled for a living for years. This is the worst experience I have…read moreever had with a hotel stay. Do not stay here. We drove from Indianapolis to Tinley Park this day. We checked into the hotel @2:30 local time. We had reserved a two-room suite. 1st room, did not have a functioning HVAC system. Hotel had installed a portable floor HVAC unit vented through a window; as what I can only guess was their permanent fix for the problem. Most reputable hotels would close the room until the unit was fixed/replaced. We asked to be moved to a room that had a working HVAC unit. They moved us to another room. Room temp was 76 when we moved in. I turned the thermostat down to 64 @ say 3:00 pm and we left to go to run an errand and go to dinner @ 4:30. When we returned @ 6:45 the room temp was 78. We had firm non-cancellable tickets for a music concert and had to leave at 7pm. No time to play find the room with the HVAC that worked. I made another reservation with a local Hilton property since we would be unable to sleep in a room with 78+ degree temperature. We literally had to go back to this hotel, pack our clothes, and then go check in to a hotel where the HVAC did work at 11:30 at night before driving home the following day. This hotel ruined the trip. As of this writing the hotel has not responded to my request for a refund.

I wish I could give zero stars. My October 24-26 stay was an absolute nightmare, made worse by…read moremanagement's refusal to honor their staff's promises. I arrived at 2am on October 25 to be told the hotel was oversold despite my confirmed reservation. After being kept waiting at the front desk for 30+ minutes while the night auditor physically "walked the room," I was given a king bed with a pull-out couch instead of my reserved two queen beds. I was traveling with fellow athletes for a tournament where proper rest was critical for our performance the next day. The night auditor apologized profusely for the situation and promised to reduce my rate from $340 to $240 for the inconvenience. She explained she would authorize the full amount but management would adjust it later. When I checked out, the morning front desk agent also confirmed this adjustment would be processed. I left the hotel trusting their word. Instead, I was charged the full $340. After three attempts to follow up with no response, I finally spoke with the rudest front desk agent I've ever encountered who literally said "good luck getting that rate" and dismissed every concern I raised. She supposedly took down my information but I never heard back. I emailed manager, Rosa Espinoza, on October 29 about this issue. I received no response for an entire month. When I followed up again on November 20, she responded within 25 minutes only to essentially call me a liar. She claimed no promises were made and insisted her night auditor, who has worked there for years, would never do such a thing. She also stated my reservation was originally canceled due to a declined card, which was news to me. I was never notified of any issue and I only learned about it in November, after numerous follow up attempts. Hypothetically, if the card was declined, is it a common practice to cancel the reservation without contacting the guest first? Obviously I intended to stay and obviously I provided a card at the check in. But somehow this was underlying theme in all Rosa's responses that lacked any sympathy and Rosa denied any ~possibility~ of her staff promising a recovery. Basically, declined card made it okay to give false promise to the customer and made me wait 30 minutes at the front desk at 2AM IN THE MORNING. Declined card made it okay for my pull out couch not to have any linen in it and walked back at 3am to Front Desk to get the linen and make my own bed. The bed that I supposed to receive at the first place. It made it okay that I had to go through seven circles of hell to get a hold of someone and to be called a liar. Rosa showed zero sympathy, conducted no real investigation despite my request, and made it clear she didn't believe me. So either multiple staff members lied to an exhausted guest at 2:30 in the morning, or management is covering for poor service and broken promises. Either scenario reflects terrible management. When I asked to speak with the general manager, I was told there isn't one available. I can only hope this situation was used for training opportunity but seeing how Rosa handled the situation I truly have very little hope. As an IHG Silver Elite member who has stayed at properties worldwide, I have never been treated this poorly. The lack of integrity from management is astounding. They would rather accuse a loyal customer of fabricating an elaborate story than honor a $100 adjustment their own staff promised not once, but twice. The oversold hotel situation, the 30-minute wait at 2am, receiving the wrong room configuration, and then being gaslit when trying to resolve it made this the worst hotel experience of my life. Avoid this property at all costs. Management doesn't stand behind their team's commitments and will make you feel like you're crazy for expecting them to honor their word. Oh, they will also cancel your reservation with no communication. How fun

Miss Kim and Miss Sue need a raise their wonderful people and they make this hotel much nicer and…read morethe breakfast guy also deserves a raise. This is Gary so you have to do what I say thank you you have a great day and happy new year.