Nasty service, treated my whole family terribly. Lady in front was so lazy, always forgot details such as sending texts and took too long for "estimated" prices. Would not recommend. read more

I wouldn't go back to Abernathy again. Let me start off the guy Mike that's in finance made that happen today. The truck I was looking at had faded door handles scratches on the inside of drivers door and stains all over a new seat. When he approached he looked at me and said that's the wrong truck you need to pick out another one after spending hrs talking to Crystal and she is a doll so nice, Mike comes out and she even told him the problems I asked what can you do with the truck he states you need to pick another one that's not the truck for you. I was so mad I spent hours looking and pricing their trucks. If the truck was what it was supposed to be I wouldn't have been asking. I will not go back there again I guess my money is as green as everyone eles. Thanks Mike your a real piece of work. Negative stars for you buddy. You absolutely need to take some classes on how to treat and talk to people. I found the truck I liked and you just blew it off so I guess Abernathy will not have my business ever again. I would have posted negative stars but it will not allow you to. read more

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Took 2021 Grand Cherokee in for oil and filter change. Asked 2 separate service advisors to make sure to change air filter if dirty. Jeep came back 1 quart low on oil and with a filthy air filter. They even lied to me and told me air filter was checked and did not need replacing. Their service techs are very incompetent, can't even seem to put correct amount of oil in engine and failed to even check air filter. Lied and said they did a full "multi-point inspection.". Don't take your vehicle here for service read more

I feel I'm pretty fair when it comes to repairs and will always give someone a second chance, all this was given to this dodge dealership, after spending $2000 on some simple repairs I left with a rear caliper sticking and almost causing me to crash. From now on I'll do the repairs myself instead of trusting dealerships to do the work. It's sad when you spend that kind of money and get people who don't take pride in their work, and management that doesn't check on the work that's being done. Broken bolt they snapped on a ( BRAKE LINE ) and supported it with a plastic wire tie. A wheel stud they damage and hammered on with a air tools which took me an hour to get the lug off at home. read more

Abernethy Chrysler Dodge Jeep Ram - Damaged from the Dodge dealership working on putting brakes on, Took me an hour to get the lug off. - Car Dealers Near Me - Lincolnton, North Carolina

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Earlier in the week I got a recall notice in the mail and it told me to call to set up a time to bring my vehicle in to get it taken care of. I called and the guy acted like he had no idea what I was talking about so he told me he'd look into it and give me a call back. Never heard anything the rest of the day. Called the next day and talked to the same guy and he told me he left a voicemail which I never got so I just asked when I could bring it in over the weekend. He told me Saturday at 7 am... they don't open until 8:30 am. Brought it in and also asked if they could fix my heat since it stopped working the day after I called the first time (of course) and the girl told me that they might have to keep it until the next day since they close at 3 which was fine. Also asked if she could confirm the number she could reach me at since I never heard anything from the first guy. Told me she didn't have a number on file for me at all. Later in the day she called and told me it was ready to be picked up and when I did, a random part was laying in the driver's seat and heat was still not fixed. read more

Service dept is no better than anywhere else. I called a week before appointment to make sure recall parts would be ordered or in stock when I arrived. To no surprise one recall could not be performed because part was on backorder. Also when I made appointment I asked if I could get a rental because I was sure the repairs would take time. The answer was no it won't take long, you don't need a rental. When I arrived the service guy said this will take a while are you sure you want to wait? This didn't surprise me either. I have come to the conclusion with all dealerships service depts. Don't expect much! That way you won't be disappointed! read more

Had a great experience here buying a new Ram truck!!

Great salesmen, very respectful, patient, and knowledgeable. Good selection of vehicles of many makes and models at good prices! Professionally run and very clean. Great location if you want to go get lunch somewhere nice with your new car! read more

This is in reference to the service department. Nice people, but I don't believe they know what they are doing. I have been dealing with them for the past 2 months (7 times in the shop) on my diesel. After the 7 visits and $3K later, the truck actually runs worse. After picking up the truck the last time, I immediately called them and left a message with Julian (service manager) and have yet to hear back. After they charged me $3K to fix it and it running worse, I am now taking it to a shop that specializes in diesels. Should have done that in the first place but I assumed since Abernathy sold diesels, they could work on them. I was proven wrong. This is my 6th heavy duty truck and would like to have a new one soon. It will not be from Abernathy. read more

I searched on CarGurus and found a Ford F150 that I was very interested in purchasing. It had no sales price on line, so I called the dealership and spoke to a salesman named Bob. He wasn't even interested in talking with me about the truck, as he said they were taking it to the auction house. I begged him to go check it out and see if they were willing to sell it to me to save them the trouble of taking it to the auction. He never returned my call, so after a couple of hours I called back and talked with him only to find out he never even went to check on the vehicle. He has no interest in accommodating my request. I had purchased two new vehicles from this dealership in the past, but if this is the representation of the type of salesmen they're currently hiring. I will take my business elsewhere in the future! I would not recommend wasting my time to do business with this dealership!!! read more

There ought to be a way to give negative stars. Altho all dealership service departments are pretty bad, abernathy takes the crown as the absolute worst. I call to setup an appointment to perform 2 recalls amd I had to ask the phone rep 3 times whether or not the parts would be in stock when I arrive. "I think so" "They usually are" "Probably" was all I could get out of him. I finally said don't make the appointment if you don't know about the parts. He then said yes the parts will be here. A week later I show up and ask if the parts are in stock and its the same song and dance. Also, I asked him if he knew which recalls to repair and he replied "No-but the computer will tell me". I stopped him there and explained that there are 4 recalls open on my vehicle and I want to make sure he fixes the correct ones. He replied that they fix whatever the machine tells them too - provided the parts are in stock. I finally told him Im leaving with my Jeep and I won't bring it back until I know the parts are in stock and its for the correct recall. He calls someone to ask and supposedly confirms they are in stock. 10 minutes later in the waiting area he comes up to me and says "I just confirmed the parts are here". I replied "then what part were you checking on 10 minutes ago?" - no answer... Then the mechanic was even worse. After 2 and a half hours I am told my vehicle is ready. When I open the door I immediately notice dirt and grease all over the seats. The mechanic did not lay down any cover or paper to protect the interior. He also did not use gloves/wash his hands because the armrests/door latches/etc were covered in grease as well. I check on the cover of the airbag and it isnt even secured all the way. So I go back inside and tell the service deptartment rep to get the mechanic. He comes out (still in dirty clothes) and proceeds to sit back on the seat and finish the job. Then, when I am less than half a mile away drivng home I notice the turn signals arent working correctly. The mechanic did not correctly re-secure the wiring under the steering wheel. So I had to drive back to this dump and have the same mechanic go back under the steering wheel and fix the mistake. I prefer to do my own vehicle maintenance work and I only go to dealerships when I absolutely have to (recalls) but now Im just going to go to a reputable body shop/garage and pay out of pocket if needed. If you want to buy a vehicle here knock yourself out - but don't take it here for service under any circumstance. read more