Thomas went above and beyond for us! He saved my grandma from having to spend an extra night in the hospital by delivering oxygen quickly and providing me with thorough and detailed training. When the hospital told us they didn't have an oxygen tank available for her discharge, Thomas came to the rescue and even let us borrow one. Thanks to his swift action, my grandma was able to come home and sleep comfortably that same night. Thomas' excellent customer service does not go unnoticed. The team, including their customer service line, was quick, helpful, and incredibly supportive. I highly recommend this company for their outstanding care and dedication. Thank you again, Thomas, for saving the day--we truly appreciate you! read more

I would recommend that you do NOT do business with Apria! I have been dealing with this scam outfit for 6 months and had nothing but headaches. Customer service is difficult to reach. They have been over charging me since day one. They actually had the nerve to send me a threatening text only 3 days after my first bill was posted. The ultimate finger was given to me today when I tried paying through their EPAY system and my card was declined. I then contacted customer support to update my credit card info. Gave him my CC info and he charged my account for more than was due! This was after telling him I DO NOT want to pay for this charge at this time. I will be contacting my health care provider and insurance company to see what I can do. I may just box their system up and drop it off in Oceanside. They are the WORST healthcare outfit I have dealt with in 58 years! You have been warned. read more

Apria is perhaps the worst company for customer service. The only way to contact them is by phone, and no one answers without first being on hold forever. I have an account with them for oxygen and you'd think when I log in to my account there would be an email or chat option at the very least. Today they attempted to deliver oxygen without giving me any notice, and I wasn't at home to accept it. Now they expect me to call their 'no answer' number to reschedule. Oh, and you can't even leave a voice mail. Unfortunately I have no other options in my area. read more

Terrible communication when trying to converse via email. I have been trying to contact Apria regarding compliance of my two Cpap machines I was using. I cannot get them to reply if they have been receiving my data from my air mini travel Cpap. This is important when your insurance needs this data to cover the cost of your machine. read more

I would highly recommend coming here for your healthcare needs. I was vacationing in Carlsbad and had problems with my oxygen equipment. My original equipment is from Apria in the Bay Area. I was able to go here to Apria in Oceanside, have my equipment checked out, replaced and was even given an extra tank for my long ride home. Emilio was the young man that helped me. He was friendly, polite, respectful and extremely knowledgeable. He explained so much more about the use, maintenance and storage of my equipment than when I first received everything. Emilio made sure I had everything and more to make my long trip home safe, comfortable and completely worry free. Apria is lucky to have such a great employee like Emilio. He should be acknowledged. read more

Horrible service- I am following through on a BBB complaint on them. They withhold and lie to patients and hospitals. Keep your phone calls, emails and insurance information in a packet if you happen to get services from them through any medical center. They don't deliver, they lie, paperwork falsified, hang up on you and don't process equipment for hospitals for patients in need of life saving machines. Literally Apria is the middle man of the medical world that puts hurdles in the way where there shouldn't be. Scoundrels waiting to benefit first before they assist in healthcare. I'm surprised there haven't been so many lawsuits against them and I read that there will be soon so finally! People are Exposing corrupt corporations. They purposely work against healing people and hold medical equipment. Hoping people die before they get aid. There's no other reason a company would "wait" for months to supply aid. read more

If there was a lower number than 1, i would give it. Do not do business with this company. I have tried for nearly two months to get the part I need to use my CPap and after many calls, many excuses, many promises I obviously am not going to receive what I need. their phone service seems to be staffed with high school dropouts. lots of empty promises, but NO action. I was told a supervisor would call me and like a fool I waited all day for a call that does not come. Their "care" is horrible, actually non existent. so I need my CPAP desperately, but APRIA will not allow that by their neglecting to send supplies read more

These people are totally amazing. I'm visiting from Los Angeles and I forgot my power cord for my cpap and they had an extra one. They were able to hook me up and I am not even associated with Apria. Several years ago I also forgot my mask and they were able to help me. read more

fumbling reps, long wait times, incorrect information given. I asked to speak to a manager and they hung up on me. the machine asks for your information and then the rep has to ask again because the information isn't forwarded to them. I'm on the phone waiting again. They appreciate my patience. Over and over and over again. I would appreciate adequate service. read more

Bad customer service. My insurance paid the machine already and they still bill me. Even after they charged my card for $860 (last payment) they still charge my card monthly and won't remove my card on file even after talking to them. It's like talking to wall. read more

They do not answer calls. VM , after 30 minutes, says your call will be returned in 2 hours. never happens. Appearing in person there is no way to contact a person behind doors. WORST business I have ever encountered. I am stuck with them because of Kaiser. read more

What a joke. No service. Nobody ever answers the phone. Get your provider to refer you anywhere else, this company is worthless and nobody cares. read more

Apria is the WORST! Worst service, worst website! I ordered reordered my cpap supplies online on February 2, and a month later, it hasn't arrived. After being on hold for 30 minutes, the representative states she can't access my info. I call the next morning, and this representative is even WORSE! She says "I don't see your order online" either I'm lying or your website is lying! Who hires people like that! What company allows their employees to be rude? APRIA DOES! Awful awful! I wouldn't give them a star, they don't even deserve that! read more

Apria Healthcare - Hold times are FOREVER - Home Health Care Near Me - Oceanside, California

I have been getting my supply of oxygen from Apria Oceanside for just over a year now (I have COPD and am on O2 24/7) and have never had any problems with ordering tanks for delivery ... except yesterday when I called the same number I have always been calling to order. This time a male answered and when I indicated that I wanted to place a delivery order for my oxygen he put me on hold after obtaining my information (BTW, I had been on hold for almost 17 minutes but the time he answered my initial call!). Then he came back on and told me that since I was a Kaiser patient I needed to call another number too talk with a Kaiser Rep at Apria. Told him I had been ordering oxygen for over a year and never bad to call this other number. He (?) then said that he had been employed at Apria Oceanside for over a year and had never had this problem before. He then gave me another number to call. When I tried to call that number no one answered the phone and there was no voice mail to leave a message. So I called the original number and after bring on hold for about 11 minutes the same guy answered and gave me the same info as how too order ... I then asked to speak to a supervisor and he again put me on hold and I was then disconnected. Very frustrating to say the least. I eventually took a 'time out' and later called the original number for the Oceanside branch of Apria and a female answered and I was FINALLY able to complete my order! The problem is that Kaiser, my health care provider, does not use any other vendor for O2, Bi-PAP supplies, etc. so I am stuck with them! If I had a choice I would definitely choose another vendor but I can't ... What a joke! (NOTE: This is posted and indicates I am in Des Moines, IA. I am now living in San Marcos, CA). read more

Apria is Awful! This is singularly the worst-run, most inefficient, uncaring firm that I've ever dealt with in my many years as both an adult and as a senior. The worst. Have had this experience with them every time I've dealt with them over the past 10-12 years as a CPAP user. This company's stranglehold on the insurance companies must be tight. Let's start with their phone system: I've dialed in so many times that I've memorized the phone codes. And, let's pick today as an example, I waited on hold for over ten minutes before... BEING CUT OFF. TWICE. Yes, you heard that correctly. Never reached a human until a third wait queue. When you finally reach a telephone representative (I feel sorry for them because of the complaint levels they are paid to endure, they will admit quietly that "I've heard this before.") No need to beat up those folks for a crummy answering system, pathetic staffing levels and management. So, about a month ago a BiPAP machine was prescribed by the neurologist to be supplied by the insurance-directed Apria. A few days after they received the order I had still not heard from them so called and reached (name) who said it was going to cost an initial $139/mo + 13 months at appx. $125/mo. I explained to her that we have 20% copays for durable medical equipment over $300. She persisted in saying that we were on the hook for this monthly "rental", no ifs, ands or buts. I gave up. Another week went by and, after talking with the insurance company, called back only to get this same woman and the same circumlocutious argument. I gave up. Next, I called our health insurance rep who said he would call his "inside guy" at the insurance company. The following day that gentleman called to hear the story firsthand and promised to get back to me. He subsequently called back and said that "Chanel" the manager would get back to me and take care of it. A day later she called and said they had apparently been in misunderstanding of how the insurance company's benefit worked and she would take care of it. Misunderstanding? Really? (How many poor people just paid the "rent" on the equipment unnecessarily while Apria pocketed the money? Makes you wonder...) So, I finally got a call saying the new machine was ready for me to pick up at their Oceanside facility. Picked it up and I can report that their warehouseman was friendly and EFFICIENT. What a concept! He assured me that their respiratory therapists had pre-set it for my Rx. Great. I have been a many-year CPAP user so setup and basic operation were straightforward... until I actually tried to sleep with it. The air pressure was so high that (laughably) it made my lips flap like a horse. Another wait for a return therapist call. Finally gave up and called my neurologist/sleep specialist. A day later her staff member called to report they had remote-control adjusted the air pressure. OK. That night the pressure was lower but the machine was either drying out the back of my throat or I had water draining into my nose. Didn't change with a second try. Enough already! Now we're into this thing for two weeks. So I called Apria on Thursday and was told a respiratory therapist would call me back; did not happen. Same thing on Friday. Today, Monday, in desperation I called for Chanel but was told she just got on a conference call that would go for a half hour but she promised to call back. Four hours later I called and was told she was unavailable with no promise of a callback. Oh, and that they would schedule a respiratory therapist call for tomorrow (Tuesday). Really, tomorrow? Thursday, Friday, Saturday, Sunday, Monday, Tuesday without use of the machine before a return call? Remember, I'm not resting because of the underlying sleep disorder, and don't ask about my wife's sleep... Needless to say if you have any choice of respiratory equipment supplier you would be well-served to find another vendor. Apria is Awful! p.s. Sorry, but ZERO STARS IS NOT AN OPTION read more

Ive been on supplemental oxygen since '16 and I've had two dealings with Apria in the past 3 weeks, and I have nothing but great service, from the phone call to the service technicians. Thanks Apria, Great service! ~C~ read more

I need a nebulizer and I needed it three weeks ago when the doctor ordered it I've called them. I've talked to them. I'm getting more ill and nothing I do helps. As you can see from the reviews this company sucks. Save yourself the frustration go elsewhere. Tell your doctor not to send your equipment needs to Apria. read more

The absence of competition in any market enables mediocre companies to stay in business. So if you are a customer of Apria Healthcare you probably did not consciously select them. They are a provider of healthcare related products and services through health insurance contracted by companies that are trying to keep costs down. Everything about them is cheap. By outsourcing this type of service healthcare companies have deniability. So essentially you have to deal with them even though nobody in their right mind would select this vendor based on their service or reviews. My father who is badly crippled from a high impact car crash has been in a wheelchair for several years and we know that he is not getting out of it. His insurance subsidized his wheelchair and we pay a monthly fee to Apria. This chair is where he spends most of his life and yet we do not get a choice on the equipment that he uses. They have tow options, regular and heavy duty for obese people. We have had to exchange the wheelchairs out frequently because they issue piece of crap style products and never maintain them. That means every contact with this company is an emergency because it has to be broken and unrepairable to get an exchange. This monopoly business model enables them to have no standards. I called this morning because my father's wheelchair is not repairable and asked for a replacement. The system does not even have a built in response time, they just put you in a queue and you wait for a call back. They don't care about you! _____ Newsflash update: I am on the phone with them right now, two days later and they have not even called me back, meanwhile my dad can not wheel himself around. I looked at other Apria location reviews and it looks like my review is on point, they deserve 0 stars. read more

Apria Healthcare - If you are lucky you will never be assigned to use Apria Healthcare. - Home Health Care Near Me - Oceanside, California

My bipap machine of 1 year and 5 months old starting making a squealing sound upon every inhale. Woke my daughter in the next bedroom. I called Apria and made an appointment in their Oceanside Office. Mike was great and very cordial. He exchange my machine for a new one and set it up with my sleep doc's prescription. That took place on April 17th, 2024. I went home and set it up. I am an over 20 year user of the sleep apnea machines. Together, with my doc, we got my events per hour down to .6 to 3.1. So imagine my surprise when my events per hour jumped to 45.3 and remained in the high 30s, 40s and 50s until May 6th. I called again and had an appointment over the phone with a man. He checked everything on my machine remotely. Told me the settings were correct and that he checked. I called my sleep doctor and left a message. It seems Apria made a MISTAKE and put in the wrong settings!! My doctor reset my machine remotely and now I am back down to 1.7 and .8 events per minute. How could this happen? Apria was sent my settings when I received my brand new machine 1 year, 5 months ago. That machine had the correct settings. I go to the Oceanside Office and they replace my broken machine and put INCORRECT SETTINGS in the replacement?? I had 20 days of bad sleep and possible other problems caused by stopping breathing 51.7 times per hour. Not good Apria. My trust is wavering. That's why 2 stars. Apria supply chain is top notch. I get everything I need in great time. I'm hoping to add some stars if I get a sensible explanation as to WHY the setting were incorrect. DKRobinson read more

Recently had the pleasure of working with Emilio at the Oceanside Apria office. we were traveling from out of state and needed an oxygen concentrator. Arrived at the office, Emilio immediately there to greet us. Within just a few minutes we had the concentrator. When we returned it a month later , again greeted by Emilio. Everything went smooth. . Have only praise for the service we received. Jan O read more

I'd give this company zero stars if I could. They have horrible business practices. If I wasn't so damn mad right now I'd elaborate on the the issue. Think, twice about using ever using company for your medical needs. Just down right awful read more

When you call to make an order, you could not ask for a better representative. However, when you get billed twice on your credit card for same order, it is very difficult to get in touch with someone in billing to speak with. This is not the first time I have been billed twice for the same order. Recording says you will wait 2 minutes. I have now been waiting 22 minutes and counting! Apria needs to have a system where they will call you back when they are available. read more

I just spent one entire hour on hold on the phone trying to get through to Apria. I finally hung up. If you are going to hang a shingle out, make sure you take care of all the details of your company, including adequate phone call personnel. Unbelievable. read more

Apria needs to fix their phone system. They instruct you to use extension 4 but then a message says it is not a valid choice. So frustrating. They also say they are going to deliver but they didn't deliver the day they said they would. I had to call again and again. Long wait times for customer service. read more

My Dad is now oxygen dependent and we've had nothing but great service from Apria. Quick and efficient service!

I had the worst experience with Daniel Dennis. It took over a month to get my mom her wheelchair walker, I spent an hour each time on hold at least once a week. Daniel answered the phone almost every time and gave me the run around because he kept lying stating that my mom's clinic was not sending over the correct prescription and preauthorization. I have forwarded the faxed documentation as proof that he was lying. The first time I had called I noticed they had a file for my mom from over ten years ago because they gave me a very old address, and I updated her address with them since they did not bother to update it from the referral that was provided. Then I was told it was being sent for approval to the insurance.. I called a week later and I was told it was denied!! Because they ran the insurance from OVER TEN YEARS AGO!!!! They did not do their job right by looking over the referral that has the CORRECT insurance. I asked to speak with a manager during this time but Daniel stayed quiet. I was then told that based on my mom's height and weight the Heavy Duty walker was not a good fit for her and it would be too heavy and that she would need a regular DE walker. I contacted referrals to send out a new referral and I verified with them that it had been faxed. I provided the staff with my mom's insurance since they acted like they did not have that information. I asked for the staff to give me a call when they are reviewing her referral to ensure they are doing this correctly. Daniel kept saying each week he had everything he needed and he was just waiting for the insurance to approve it but then each time I would call to follow up he gave a new excuse, "The prescription is blurry, I did not receive the fax, They sent the wrong prescription (from the previous canceled heavy-duty walker). Daniel kept stating that they kept mixing up the previous referral with the new one, to which I believed until I spoke with the referrals manager who pulled up the fax record and forwarded me the document His manager explained that he is new and overwhelmed. I wish I would have demanded the manager the first time as I did ask to speak with a manager the second mess up, but he just stayed quiet and not acknowledge my request, as if that wasn't an option. read more

Apria Healthcare - Home Health Care Near Me - Oceanside, California

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Worst worst customer seen EVER!! I've been waiting for my dad's wheelchair since April and every single time i call, I get the same excuse, same verbage, that they are behind on their orders and that i should look at another facility for DME. Like really?? ... this is where i got referred and approved from insurance. It is now July and still no wheelchair. Why even bother to contract with insurances if Apria does not follow through. read more

Chris Maddish came to my friends home for a pick up on equipment that wasnt supposed to happen. Chris was so helpful and kind. He even helped set up the humidifier that was missing a part. I just wanted to thank him for being kind and helpful. Great customer service.. read more

I have been forced to use Apria Healthcare since August of 2012. It is the "only" DME oxygen tools and tanks that Kaiser Permanente, KP, will use. I requested a written prescription so I would be able to use another DME. KP told me that they will not allow that, I "must use apria healthcare". So I was double billed. My $5k credit card, emergency use only, suddenly had a balance over $6k. I was medicare/medicaid, 100% covered. Apria refused to provide invoices, billing, or anything. I tried to get attorneys involved, but none would fight against Apria. So now they deliver my oxygen bottles every 4 or 5 months. KP will not assist me. Our son requires DME, and a special diet. He is special needs adult and requires 24/7/365 care. We need to call Apria every month as they fail to deliver proper items or quantities every month. They are 5 months behind on his special needed feeding supplies. We are purchasing so we can take care of him. He is also a KP patient. I am of the firm belief that KP & Apria are in cahoots. Double billing, refusal to supply medically prescribed items. I have no way of finding the truth, but I believe they charge Medicare & Medicaid for items they do not deliver. We will be going to another healthcare company. It is too stressful and expensive relying on KP and Apria. read more

I started using a CPAP from Apria about 4 months ago and yesterday I broke it. I called in to report it this morning and told t hem I would like to replace it as soon as I could. I got a call back from Ian who made this happen with the help of 2 other guys associated with their Oceanside office. I did not get their names but I am very thankful that they helped me out so quickly (I picked up another CPAP in less than 5 hours from my original call). I appreciate it everyone Thanks! read more

Apria Healthcare Customer Service Representave Debrah St. provided me with the BEST customer care I have received from Apria since 2014!!! Since 2014 through 2023 I received 2 correct filters and 17 unusable filters for my oxygen concentrator. In January of 2024 I received 2 correct filters with no product or order information and 1 unusable filter with product and order information! I called again twice and was even transferred to the Escalation Department both times but after 10 days NOTHING happened. Then I called again and Debrah St. answered. Debrah St. listened politely and VERY patiently to my enitre experience and my frustration over receiving unusable filters 75% of the time. Debrah St. asked me for information, researched, and gave me information. BY THE NEXT BUSINESS DAY I RECEIVED 2 OF THE CORRECT FILTERS with an order number!!!!! Debrah St. is an EXEMPLARY representative AND an INDISPENSABLE asset to Apria Healthcare. She would be an excellent Supervisor. read more

Wow, I should have read these comments before even starting to deal with the complete lack of common sense in customer service!!! I wish I could give a -5 star... I first made an appointment to get a new CPAP mask and supplies at the Oceanside office/warehouse. Conveniently located in the heart of the most confusing tangle town industrial area of Oceanside. I spent all of five minutes with the CPAP rep and was rushed out with my new mask... Now when it was time to re-order, WOW!!! It literally took 45 minutes on the phone with someone who hardly spoke english to order my supplies. Only because the website would not let me specify what I wanted, and was completely useless. I placed the order in mid to late January, and yup, still no supplies and it's almost March! I have called twice and have been told they are waiting for my insurance to authorize the supplies... Um, when I called they told me what I was eligible to order, so why do I need to get an authorization??? How ridiculous, YOU HAVE BEEN WARNED!!! Don't just go with Apria because your Doctor suggests it, it is YOUR choice in who to order through!!! read more

I submitted a request for a breast pump 4 months ago and FINALLY received an authorization a few days ago. I called the business multiple times but kept getting sent to a voice mailbox that was full. After calling over 10x, someone finally picked up and informed me I would receive a specific brand pump. A pump arrived that night that was NOT the brand she mentioned. I've been using it for a few days now and it is terrible. Even the lactation consultation told me it was literally the worst brand pump. I called the business today multiple times to see if I could get an exchange but the calls get routed to a number that doesn't even have a voice mailbox set up at all. What is going on with this business?! read more

Thank you Leticia for the extra effort you exhausted to help me receive my walker. Leticia went above and beyond, even though I have a very hard to find home. You are the best Leticia thank you read more

If I could I'd give them half a star. From the beginning it was poor customer service. The training on equipment was abysmal. Don't they know that when someone gets home from the hospital they are not in any condition to have a lecture on how to use several pieces of oxygen related equipment including my CPAP machine? And the billing was a lesson in READ YOUR BILLS AND KNOW WHAT YOU'RE PAYING FOR. I was ready to call Medicare and have them audit this company. Duplicate billing, over billing, and making me feel very bad about myself seems to be their forte. Stay away from this company. I only used them because Kaiser uses them. Never again! read more

There should be an option of giving zero or negative stars because honestly they don't deserve even one star! I don't know who hires these people but when you call each person is more clueless than the next. I have never had to deal with a company as bad as Apria. read more

And yet again............another collections notice. They had our credit card and charged each month of last year whatever the insurance didn't cover. Today we get another letter, turning over another $69 to collections, and a new bill for $187. All of these mistakes are theirs and we are paying the price. PLEASE LISTEN, run away from these people , they will hurt you with their greed and stupidity, you can't protect yourself. It's a new day!! 3 more collection notices and now we have proof that every payment was made. Another hour on the phone to the country of India, and nowhere again. They actually suggested that I dispute every charge with the credit card company so they can "try" to find out where the payments went! What!!? This is so scary!! Who are these people and who is working for them!? read more

I've never seen a company with so many consistent 1 star ratings. But unfortunately they deserve it. The company told my husband that the initial cost for his CPAP rental and supplies would be $65 and then a recurring $15 monthly charge. We were instead charged $355.65 by the company for 2 months of rental use and supplies. That is a lot more than the quoted charges of $90 that we were expecting for 2 months of use. When we asked Apria about the discrepancy they said there was no way to know what our insurance company covers ahead of us renting the equipment and them billing the insurance company. Uh what? Medical offices call and verify this sort of insurance information all the time for patients. When I called to ask about the billing and charges discrepancy the call went to a call center somewhere, not the actual Oceanside office where we rented from and when I pressed the agent on the charges the call conveniently disconnected. Sad to know that companies like this can stay in business when so many customers are being raked over the proverbial coals by them. read more

This place is terrible. They left a message that my doctor has ordered equipment for me. I've called them three times and no one answered. Went to voice mail. Left messages and they never returned my phone calls. Totally useless. read more

This entire order has been one of the worst experiences I have ever had. I ordered breast pump, but brand they sent me will not work for me, so I called to ask for exchange. They told me to ask Dr. to sent them " Face to Face evaluation and they did. (5 times!!!) The customer service claim that they have not received it, so I faxed myself 2 times. They still claim they have not received it even though I have electronic authentication that it was delivered. Now I was told I cannot return or exchange the unopened box. read more