I said it before and I will say it again... these guys are the best! Fast, friendly, quality work…read more What more could we ask for? Thank you so much to everyone at Cactus Air for being totally awesome and our A/C heroes. (I wish we could find the equivalent version of Cactus Air with some of our other contractors... Cactus Plumbers? Cactus Electricians? Cactus Handyman? We would use them all... :-)

I wish there was a negative rating scale. They are extremely…read moreunprofessional and do people dirty, especially former employees with many more years of experience, creditials and skillset that can run circles around them. Then to add insult to injury, learned a lot from the experienceed employee only to turn around and underpay them, blame them for their own bloopers, mishaps and unprofessionalism (they needed a scapegoat) and lied repeatedly to said former employee who did nothing but extend years of knowledge to teach and help them out whenever was asked. Shame, shame, shame...God don't like ugly and we all reap what we sow , no one is exempt. ​

My husband and I own a condo downtown. We were hamstrung on finding a solid air conditioning…read morecompany because most aren't insured for high rises. Unfortunately, we ran into this predatory company had the opportunity to do the honest thing and tell us there was really nothing wrong with our AC unit other than the a small wire fix. They told us that we needed a new unit and gave us the most exorbitant price imaginable. I feel like they knew and sensed that we had no other choice. Luckily, we found another company to give us an honest fair price. This company has horrendous business practices and should be held accountable!!! Stay away from them!!!

BEWARE OF THIS COMPANY!!! I found myself in a bad situation where I had a tenant at my condo and my…read moreAC stopped working. My tenant was visibly frustrated and demanded it be fixed immediately ( which I was trying to do) unfortunately there is not many companies that work on high-rise units in Las Vegas. I was referred to this company and a technician came out and spent 2 1/2 hours supposedly diagnosing the issue. I wish I would've known that this company previously scammed my neighbors at the Ogden in downtown Las Vegas. They tried to quote me $2500 to replace a part selling online for $70. Then they tried to convince me to buy a new unit which is a 2 1/2 ton water source heat pump.To be fair, I told them ) because it is a very old unit) . I would be willing to do something for a fair price. They quoted me 14 grand for a unit that cost $2700 to other vendors!!! I ended up speaking to the owner or manager. His name is Raul, he is a very clever talker and has an excuse for everything of the exorbitant price lying about their factual prices. He was chastising me on our phone call like go ahead and buy the unit online and we'll still charge you the same to install it. I ended up talking him down to 12 grand because of my dire situation and I honestly could not even afford that. I tried calling other companies, but nobody worked on high rises. They are trying to bully people into buying new units because they know they have no other choice. Their incompetent technician came to my property and diagnosed it for 2 1/2 hours and said that the problem was the reverse pump. They also told me that the new unit would not arrive until maybe another month so I had to explain to my tenant that I was unable to fix it for a while, And I had to terminate our lease and repay her $3300 !!!!They purposely didn't fix my unit to sell me a brand new unit!!!!And I had to move my Tenant out and lose $3300 in rent money because of their lies or incompetences. Fortunately, I was able to get a second opinion from another company . The guy was at my house for literally 2 mins and already had diagnosed a problem because the unit actually tells you what's wrong. There was nothing wrong with the pump whatsoever It was actually the control panel. The guy had my AC up and running in literally two minutes and charged me $75. The gentleman from the other company also told me that this specific unit all in he would charge $6275. Almost 8 grand less than URBN!!! The gentleman from the other company told me this was an easy diagnosis and the circuit board relay was bad that sends power to the reversing valve solenoid. I bypassed two contactor for cooling circuit and the board needs to be replaced in a few months $250. Turns out this company has been screwing over my neighbors as well telling them that their unit is unfixable just so they will buy new units or pay exorbitant prices to replace a part. I am not the kind of person to review companies unless they did such a good job I feel it is deserving of a review or if they did a terrible job. Not only was this job so bad , it was sinister!!They are taking advantage of people in a inflationary environment, and they know exactly what they are doing. Beware, they are predatorse!!!!

The best experience, hands down…read more The technician, Adam, called to discuss my air conditioning issue shortly after I placed my service request. He was extremely polite and professional, and gave me a short, two hour window for his arrival: same-day on a Sunday. He text me 30 minutes prior to arriving, and was right on time. He took the time to explain everything to me, and gave me his honest assessment. The repair was made promptly, and in line with his initial estimate. Adam was terrific; it's definitely the customer service that's most important to me when it comes to selecting a service provider, and Adam created a loyal, happy customer in me. I can't express how happy and grateful I am, and would recommend Adam and Lake City Air Conditioning to anyone that needs honest and reliable HVAC service.

An excellent company and technician (Adam). I woke up this…read moremorning to a cold house and an alarming burning smell. I called Lake City and they had Adam out to my house to help within an hour and a half. He quickly addressed the issue with the furnace and explained possible causes. I cannot overstate how much I appreciate that he immediately began fixing my furnace instead of trying to sell me a new one. My furnace was fixed promptly and for a fair price. Adam was very professional, knowledgeable, and polite. He took the time to explain to me why my furnace wasn't working, what could have caused it, and how he fixed it. I highly recommend this company and Adam. I will be calling them for all my future heating and cooling needs.

Eco-friendly air came out to my house diagnosis systems with the latest equipment and diagnostics…read more I was very happy. I will recommend all my friends and relatives.

Phillip the manager who accused us of trying to manipulate the system to get new air conditioning…read moreunits. We are not looking for new A/C units. The service request was for you to come out and see why both units are running louder than usual. Juan found nothing wrong that would contribute to the louder vent noise but did discover that something called a capacitor in the attack was low, so he replaced them. The A/C still cools, but the blower now no longer shuts off and has been running since Juan left. This Phillip person, told us he's been doing this for 45 years and he knows that's our units have always done this and we're trying to get you to perform a service that was not reported and we would need to open two more service requests to fix what wasn't wrong before. Phillip would not listen to me and would continually talk over me. This was never an issue before. This is something your company caused. We do not want new A/C units, and again, our units are both still running. I will call the warranty company, but will also report your company and whatever else I need to do to get this resolved. Phillip said because we've only lived here for 2 years, we just never noticed that it never shut off, which is just plain ridiculous. I am beyond frustrated...

GREAT COMPANY, GREAT PEOPLE. My leasing company called…read moreDanny at Vegas Pro when I put in a work order on my heating unit. He dropped by outside of 9-5 hours so I didn't have to miss work (rare, in my experience!). Immediately, he told me that he would answer any questions I had, and did his best to explain what he was doing. I appreciated that a lot. Also, he didn't make a mess while he worked-- another huge plus. Danny was very courteous and personable. When he still hadn't been able to pinpoint the problem by around 8:00pm, he announced that he would be going to the store to pick me up a space heater to use for the night so that I could get some sleep, since he wouldn't be able to finish the job until the next day-- through no fault of his own! He didn't even give me a chance to turn down the offer, not that I planned to. So he went out of his way to go buy the heater and then came back and installed it for me. Grade A service all the way! Then of course he came back the next day as promised and got it fixed in no time. I think he had researched the issue prior to coming by, as not to waste time. I would recommend this company to anyone and I hope my leasing company never switches vendors. 10/10 recommend.

I want to say that Beau provided great customer service in regards to my heating situation. I just…read morerecently moved into the unit I am residing in and 1st night noticed the heat wasn't operating properly so I put in a service call and received a timely response. Beau came out the next day and serviced the unit to come to find out that the the fuse was bad and the thermostat wasn't operating properly. He explained that it would be another day before he could replace the fuse. But he made sure I had some heat flowing thru the apartment so I wouldn't be without during the cold night. He came out the next day replaced the fuse and then just finished up replacing the thermostat. Amazing customer service and communication definitely knows his craft and takes care of his clients.

A/C went out Friday, had someone put that night to get it working. Even when a leak was the…read moreproblem, they were quick and helpful to respond to get me cooled off. Great service and quality!

The original installer for our 16k AC Units: 2 on the ground next to the house and furnace in…read moreattic(? Not sure about attic units but there are "things up there lol). Installed 2 years ago. We were still under warranty, which expires August 11, 2024 This is an accurate account of our experience. To be clear, it is a positive review and I highly recommend these guys but let me get into it. The upstairs unit went out, no fan, hot air blowing; obviously I am highly concerned. Their tech Adrian went out and spent 3 hours out there ; he must have checked every single part and gave me a diagnosis that was unsettling including a $600 refrigerant refill which I don't have; I'm paycheck to paycheck; Adrian gave me a list of things that may have had to be replaced but he would consult with Luis, his manager and move forward from there. We were camping downstairs on a bed in the living room while they worked with the manufacturer since we were still under warranty, which expires August 11, 2024. Luis worked with the manufacturer and determined there was a way to equalize the pressures so the unit would run without extra cost. Adrian came out and fixed, then rechecked the unit 1 week later. Done. Fixed. Thank God. So 3 things that make me want to recommend these guys. 1. First the thorough check through and an honest evaluation. He could have said this is easy, reset the pressure sensor and left barely looking at it only to have it break down again in a week. I had a unit for 20 years before this and let me tell you there are lot of people who do this, knock the problem down the line and I'd have to call them back. Instead he gave me worse case scenario and checked with his manager. 2. Julio, was able to determine the best way to fix the unit without charging the $600. 3. Julio said that if the diagnosis that Adrian gave does end up being needed they would honor the warranty beyond it's expiration next month. So that gives me piece of mind. I feel these guys seem really honest and hard working, a far cry from the other AC working in Vegas.

I do a lot of garage projects, so I wanted AC In my garage, and a lot of places install minisplits,…read moreso I got a bunch of estimates from HVAC companies. Roberts AC was spectacular. First, I saved a ton of money, I got four estimates and Roberts AC was absolutely the best by far. I only got estimates from places rated five stars on yelp. He was also willing to come out and do the estimate in the evening, and his crew completed the work on a Saturday, which was awesome. The Icing, maybe the whole cake, was how much care they showed for my garage. I have a bunch of projects out there, and they could have just installed the unit and called it a day. Nope. They tented everything *LOVINGLY* with plastic. My garage was immaculate when they were done. It looked like a Dexter room out there. I have had other installers out there doing drywall and electrical and ended up with drywall dust all over everything. Not Roberts! I wanted a Unit that would get my partially insulated two car garage to 72 degrees in a timely fashion, and told Robert this. He said not only would this not be a problem, but the garage would be the nicest room in the house. I assumed this was just showmanship salesman BS. MY GARAGE HAS THE BEST CLIMATE IN THE HOUSE. My family is never going to see me again.

My husband and I , highly recommend Roberts AC. For the…read morepast 5 years we have dealed with a hot master bedroom, in the summer. Our bedroom set in the west. So, we get the sun and heat all day every day. This summer wasn't any different. So, I have been looking at Mini splits AC and heater. I looked up on yelp to see someone that could help us. I called around, looked at reviews, got estimates and went with my gut. Roberts AC 's estimate was very fair, Robert was very nice and informative. Answered all my crazy questions and repeated calls. His team was great,also. Very polite, kept my room as clean as possible when doing the job. Outside hook ups are very neat and impressive. The unit works amazing... I am very happy and comfortable during the day and night. My hubby is freezing, which ,he will get over it.lol.. As long as I am not hot anymore. Lol.. Thank you, again to Roberts AC and his team. For your AC needs , we highly, highly recommend Roberts AC

I don't give 5 star reviews easily, but I can not recommend the guys at Vegas Knight Air enough…read more Rishawn, Laurence and Hoover have all worked extremely hard to install a very specialized heat exchanger for my pool. It uses the waste heat from the A/C unit to heat the pool and is a very "green" option. Although we ran into a few glitches in the original install, those got solved and it worked great BUT - the manufacturer didn't have all the calculations correct and the team had to do some serious investigation, trouble shooting and additional work to assure that this would heat my pool, cool my home and not damage my A/C compressor. They worked tirelessly over many weeks and always communicated promptly. Always professional and courteous as well. And did I mention fair pricing and no surprise fees. These guys truly are the best. They have earned my HVAC and plumbing business for life.

I called because I needed assistance with my AC being out for 3 days. The guy who answered the…read morephone was rude and condescending. I have no AC and your response is "uhhh maybe I can get out to you at 5 but I don't do home warranty." I wouldn't suggest this company if my AC was out for a week, no customer service.