I live in Georgia and this review is on a company that my son found in Las Vegas, NV on Yelp to…read moredeal with a major air conditioning problem at our home there. I didn't know that this company even existed until my son called me after he was told the HVAC unit needed to be replaced. The unit that Cool Air Now LV replaced was the original heating and air unit from when the house was built in 1981. Just so everyone knows we had an inspection on this home prior to purchase and the inspector did tell us that it could possibly be very soon and the unit would need to be replaced. On Tues, Jun 26, 2018 in the late morning hours the air conditioning unit went out in the house. This company was contacted and within a couple hours there was a tech there to access the situation. Let me say the temps were triple digit and there was company at the house along with a family pet. The decision was made that the unit needed to be replaced. At about 3pm we were told it could be done the same day. Amazing! The crane operator showed up about 20 minutes before the install crew that arrived about 8pm. They finished the installation about 1130pm. Sadly, the unit did NOT work properly after the install crew left. Frantic on Wed morning, Jun 27 @ 500am we started blowing up the phone lines. About 10am another service tech showed up and it took him about an hour to access the situation and find out why it wasn't cooling. This is a brand new unit, why wouldn't it be working? I also felt like I had to give them an opportunity to correct the issue if in fact it was their issue, they came through with flying colors. He found that it was something that was over looked during the install. He corrected the problem and the system is working perfectly. I read some reviews and decided that I was going to go with the good, the bad & the ugly. Was I disappointed that the unit didn't work the night it was installed of course but they got on it and got it squared away. The customer service itself was fantastic, I believe the install team had a long hot day and a mistake was made, doesn't make it a bad experience over all. I only dealt with Renae in the office and I couldn't believe how pleasant she was when her phone started ringing at 5am. Not sure that I could or would be so gracious. As the owner of the house, and not in the area, all of the communication that I have had with this company has been over the telephone. My son dealt with the techs on the job and he had no issues there either. So, with that being said I will absolutely give them 5 stars and would recommend them and use them in the future. Our intensions are to continue using them for the annual inspections and any required services. Thank you from a very satisfied customer.

This is the company I used 3 years ago when my air conditioner died. After dealing with a different…read morecompany that let me down they came out and replaced everything brand new. My ac works great ever since. The reason I am posting this is because recently I noticed my carpet was wet and stinky. I thought it must be a leaking water pipe or something and the smell could be mold!! I was terrified and I thought they would have to RIP up my carpet and cut holes and and .. I was going nuts but they came out and inspected everything and it turned out it is my cat peeing on the carpet. I need to clean the cat box better. Lesson learned but I really appreciate their honesty as they could have told me I had a water leak and a mold infestation and charged me thousands of dollars and I probably would have paid it

Agevac has been to my house 3 times over the past year 1/2 The first was to repair my A/C unit…read morewhich was not working in the middle of summer. Leo quickly located the problem which was a computer circuit board. Because our house is over 20years old he said he may not be able to find a replacement part. After an extensive search Agevac was able to find a replacement circuit board. Without this the entire A/C unit would have to be replaced at a great expense to me. The only downside was the part had to be delivered from out of state. This meant we was without the A/C for 2 additional days. Once the part arrived Leo put it in and confirmed his original diagnosis and the system has worked great since then. Agevac also offers an annual (preseason) system check up for a small fee. This service can save an expensive repair later.

Being an animal hospital located in the middle of a desert, we do everything we can to keep our…read morepatients cool and comfortable. So when the unit that controls the air to our kennels went out, we started calling anyone we could to come and fix it. Agevac was the only company that really understood what an emergency situation this was and were there within 30 minutes and had the cool air blowing within the hour. Great service, great pricing and an all around great company!

The original installer for our 16k AC Units: 2 on the ground next to the house and furnace in…read moreattic(? Not sure about attic units but there are "things up there lol). Installed 2 years ago. We were still under warranty, which expires August 11, 2024 This is an accurate account of our experience. To be clear, it is a positive review and I highly recommend these guys but let me get into it. The upstairs unit went out, no fan, hot air blowing; obviously I am highly concerned. Their tech Adrian went out and spent 3 hours out there ; he must have checked every single part and gave me a diagnosis that was unsettling including a $600 refrigerant refill which I don't have; I'm paycheck to paycheck; Adrian gave me a list of things that may have had to be replaced but he would consult with Luis, his manager and move forward from there. We were camping downstairs on a bed in the living room while they worked with the manufacturer since we were still under warranty, which expires August 11, 2024. Luis worked with the manufacturer and determined there was a way to equalize the pressures so the unit would run without extra cost. Adrian came out and fixed, then rechecked the unit 1 week later. Done. Fixed. Thank God. So 3 things that make me want to recommend these guys. 1. First the thorough check through and an honest evaluation. He could have said this is easy, reset the pressure sensor and left barely looking at it only to have it break down again in a week. I had a unit for 20 years before this and let me tell you there are lot of people who do this, knock the problem down the line and I'd have to call them back. Instead he gave me worse case scenario and checked with his manager. 2. Julio, was able to determine the best way to fix the unit without charging the $600. 3. Julio said that if the diagnosis that Adrian gave does end up being needed they would honor the warranty beyond it's expiration next month. So that gives me piece of mind. I feel these guys seem really honest and hard working, a far cry from the other AC working in Vegas.

The service provided was top notch and Michelle was very friendly and efficient, I would recommend…read morethem to my family and friends. Give Michelle a raise. Rhank you.

I've been using Luis for about 2 years for a rental property. Every since the first call he's…read morealways been there for me, and addresses any issues I have in a very timely and professional manner. This company is the real deal, I had an emergency when the rental A/C unit died last summer. I called Luis and he had another unit installed in less than 48 hours! Thanks Luis for taking care of business, I wish I could rate you 10 stars.

Luis runs a world class business! Prompt, he was on time at…read morethe time he said he would be there. Professional, he made sure we were clear on what he offered and provided transparency on what to expect. Extremely fast service, he came out to scope the situation, then came back in a few hours and finished within 30 minutes! Best price possible! Someone else quoted us $3800, he originally quoted us $3500 based off that, but it all came out to $2740!!! And he included 5 years of service. It's so important to have someone you can trust to take care of your HVAC needs. From now on, Luis is my go-to guy. I will be recommending him to everyone I know.

I really wanted this place to work out. The tech was super nice and I loved that it was a family…read moreowned operation. But after a service call and no follow up for 2 weeks, I became concerned. I was waiting for an estimate to either start work on a leak in my mini split system or to replace it with a system they recommended. I called and left 2 messages. A week later nothing. I eventually went onto their website and filled out the contact form. Finally! Someone reached out to me. My husband scheduled a service call to come put our system back together. They left it taken apart, expecting to come back in a couple of days. They said they couldn't do it on the weekend as it would be twice as expensive. Why would we have to pay to have our system be put back in its original state? So we had to schedule during the week and miss a work day. The tech never showed up. My husband was beyond mad. No communication once again. He finally reached the same girl that scheduled the appointment and she made up some excuse about why he couldn't make it. Why no one called and let us know, just showed us again, this company had no communication skills. Now we had to take another day off work to do it all over again. This time the tech came. He explained they had a new dispatch and things got messed up. I get it. I really do. But this was the end of a long run of over a month to get one small thing done to our system. I can't imagine the customer support I would have received (or probably not received) after getting the new system they were suppose to quote us on. Unfortunately I won't be using this company again and it's sad. Because the tech was really nice and seemed knowledgeable. And at least he finally made it back to put the system btogether. An no additional charge.

I was charged $200 to add 6 lbs of freon (R-410a) to my air conditioning…read more I went to Amazon.com and 25 lbs cost $120 including shipping. That should be approx $29 for 6 lbs of freon. So labor which was 20 min, transportation, and equipment up-keep for John, the service person who came, was $171. I feel that's somewhat unreasonable. Just fair warning for the next customer. Update: After listening to my complaint, the owner offered to refund my payment. That was quite reasonable of them. Therefore, I switch my review to 4 stars.

Great service by Lio's HV A/C! I called to get a quote on my air conditioning unit because it was…read moremalfunctioning. With the high temps in Vegas, I needed fast service. Thankfully they were able to send someone to take a look on the same day. I was prepared to get a high quote but thankfully they were able to provide me a list of options to repair my system. I'll eventually need to buy a new A/C but for now they were able to replace old parts and get it to work again. I'm glad that I called them and when I need a new unit I'll be giving them a call.

My ac stopped working in this horrible Vegas heat. I called and got a friendly response that they…read morewould be sending a tech out to my house asap. Not an hour passed by and I got a knock on my door with the tech ready to find out what was wrong. Needless to say within an hour my ac was fixed and my family didn't have to suffer. All together in less than 2 hours my ac was working better than ever! Absolutely recommend!!!

My air conditioner failed. A call late in the afternoon brought a quick response. The technician…read morediagnosed the issue and presented multiple options. My problem was expediently resolved way beyond my expectations. Five stars for a professional quality company.

Cannot say enough about this company . Stephen is true professional. Had 2 AC units go out , got a…read moregood deal , repair was fast & I am very satisfied with the quality of work he did. I also had my AC go out in my condo , Stephen responded fast and the repair was a fraction of what other companies were charging me . Highly highly recommend them .

Avoid this company at all costs! Our home warranty company assigned this company to us for a…read moreblockage in our plumbing. A technician showed up with the wrong equipment (didn't have a snake big enough) the first day, so we waited another full day for them to come back with the right equipment. According to them, they "cleared" the blockage, but what they did instead was pushed the blockage further down, exacerbating the problem and creating even more of an issue for us. The next morning our tub and toilet started filling up again after showering and running the washing machine. We called the company to let them know it wasn't fixed and were basically told there was nothing else they could do for us and to call our home warranty. Our home eventually flooded, and we were met with a defensive response anytime we tried to contact this company. We now have a section of our downstairs that is not livable due to the flood, and are having to go through our home insurance to get our home repaired. $3000 later due to our deductible on our insurance, due to a company that is inexperienced and has zero idea what they are doing. The reviews speak for themselves people.

Mechanical Express was dispatched through the Home Warranty for a plumbing leak under the kitchen…read moresink. Repair was completed, and no complaints here. This was back in March 2025.