I called Super Service Cooling, Heating & Plumbing after getting a referral from my neighbors, and…read moreI'm so glad I did!
I had already received two quotes to replace the ductwork in my home when Ranier came out. From the beginning, the level of customer service was above and beyond -- he even offered to grab me a coffee on his way to my house! He gave me an incredibly thorough and honest assessment, took tons of photos, and showed me exactly what was going on in my attic. He also told me that my insulation level was great, which I really appreciated because both of the other companies had tried to sell me additional insulation.
On top of that, Super Service's quote was about $2,000 LESS than my lowest estimate. Between the price, Ranier's honesty, and the great customer service I'd already received just scheduling the appointment, I was sold.
The installation team was fantastic as well. The job ended up taking two days, and on the second day, with my permission, they stayed until 10 PM to make sure everything was completely finished rather than leaving it for another day.
They did have to cut a hole in one of my walls during the installation, and Super Service arranged for another company to come repair it. I fully expected them to patch the wall and leave me to figure out the painting afterward. Nope! They repaired it, matched both the paint color AND texture perfectly, and even left me the extra paint. You genuinely cannot tell there was ever a hole there.
Super Service also included an AC and plumbing maintenance membership at no charge. They cleaned and tested my AC system and showed me photos and video of everything they checked. They even told me they'll come back before we turn our heater on for the season and service that too. Huge shoutout to Lorenzo for the excellent service!
Today, Luis came out for the plumbing tune-up and was just as great. He drained and inspected my 7-year-old water heater and told me it still looks great. Another company had previously told me they couldn't service it and that I needed to replace it, so once again I really appreciated Super Service's honesty and the fact that I never felt pressured into replacing something that didn't need replacing. Luis also showed me some optional upgrades, including an automatic water shutoff system that I didn't even know existed.
Every person I've dealt with at Super Service has been professional, thorough, friendly, and honest. They've consistently taken the time to explain things, show me photos and videos, and give me options without making me feel pressured to buy something I don't need.
After dealing with several other HVAC and plumbing companies, that kind of honesty is incredibly refreshing. I'm extremely happy with the work and service I've received and would absolutely recommend Super Service Cooling, Heating & Plumbing to anyone looking for an HVAC or plumbing company. They've earned a long-term customer from me!