We contacted Home Instead for assistance with non-medical care, three half-days a week. After an…read moreextensive interview to determine our needs, they paired us with an extraordinary individual that is a pleasure to have in our home. I feel so much less stress, and more comfort in my own home now that we have help with meal preparation, medication reminders, assistance getting to medical appointments and the pharmacy. There is great peace of mind knowing that their caregivers are carefully vetted thru several government agencies, and licensed with the State of California.

From the owner: Home Instead of Palo Alto, CA will customize a care plan to meet all of your senior loved one's…read moreneeds. Our services are designed to provide attentive and dedicated home care so your elder loved one can continue to live at home. We'll match you with a caregiver who will care for all your loved one's needs.

Review based on 12 hour home care services ( dementia; fall prevention). We call out five employees…read moreas excellent: Natalia (case manager), Victor, Polita, Nok, and Suresh (sp)! The last three were 12 hour night carers who were attentive, discreet and considerate. Natalia worked hard to match each to our family member who had previously had difficulty accepting outsiders in their home. Victor covered many days to drive and provide support either extreme patience. We highly recommend The Key.

We chose thekey as caregivers for our 95 year old father in my sister's home. We wanted 24:7 care…read more We were very disappointed. They offered 8 hour shifts for $42 per hour or 12 hour shifts for $46 per hour. We chose 3, 8 hour shifts. Because they sent new people and there was very little returning providers we had to continually explain Dad's needs and how to care for him. Although we explained how to get to the house, the manager did not include it in the instructions for the providers or they did not review it so we repeatedly had to explain it. Some of the issues we had included: A provider allowed Dad to walk without a walker. A provider left him alone to go into another part of the house to eat. When she went back he had managed to get himself out of bed and across the room. We found him in bed, without a pull-up and the bed was wet. One was over an hour late. We advised them that his hearing aids had to be removed when he slept and that his dog would eat them. They didn't remove them and the dog got one and destroyed it. We were told we needed to give them 48 hours notice. When we gave notice they told the caregiver next on the schedule he was cancelled. There was one outstanding caregiver. Hussein. She was companionate, caring and skilled. We were so happy when she came and she took excellent care of Dad. As we are in our 60's we had hoped Thekey would provide Dad care and help reduce our stress. They actually made caring for Dad more stressful. We would strongly recommend finding care elsewhere.

I am in a skilled nursing facility. They have nurses from the registry. The last three nurses I had…read morein their facility were incompetent unkind and uncaring I do not recommend in fact if you have a choice go someplace else for a nurse.

I've been with NR since July 2020 and Love working with them. They're responsive and pleasant to…read moretalk/text with. I like them so much I've stopped doing regular nursing and just work for them now. You get to say yes or no to any job, can set your own pay scale, and never have to ask anyone for the day off. The freedom and flexibility is incredible. I honestly can't think why anyone would not do this. I have assignments that are appropriate to my skill set and if they ask you to do something you haven't done in awhile (or ever) they will teach you. (Pic line, catheter etc) I'm very happy here.

I cannot say enough great things about Sue Ansari and the amazing people she works with at Seniors…read moreat Home. We recently switched to them from an agency I shall not name as my mother was nearing her end. They handled the transfer and subsequent service in the most skillful compassionate manner that it was hard to believe they came from the same industry. They communicated just enough, never too much, and in such a genuinely empathetic way, there was never a problem with a caregiver (all exceptional) or bill. I really recommend them.

From the owner: Seniors At Home provides a comprehensive range of services for aging adults, including home care,…read morespecialized in-home dementia care, socialization programs, care management, support for families, nutrition programs, fiduciary services, personal assistant services and more. Our mission is to help older adults enjoy safe, healthier, more independent lives, and provide peace of mind to families.

I recently attended a tour of Ivy Park while looking around for senior independent living options…read more I don't live there. So I can't tell you what it is like to be actually living there. But the tour showed a nice, clean residence with plenty of natural lights. The tour itself and the impression of the residences I got from that tour, not the living experience, is what I give 5 stars. A couple of things I like are, 1) It is a small community with 88 apartments that makes it easier for residents and staffs to know and socialize among each other. The residences I encountered looked to be happy and interacted with each others. 2) Location is pretty good close to the 2nd city center around California Avenue. 3) Meals are per order and cooked from that order when you actually sit down at their dinning hall unlike most senior homes that have fixed menu for each meal. Cook per order minimizes the waste if people don't show up to eat. As far as cost goes for independent living, Ivy Park is very similar to Moldaw which is a much bigger community, when factored in the entrance fees and monthly payments. Ivy Park has a much lower entrance fee than Moldaw. But it has a much higher monthly fee than Moldaw. After interests calculations, they are pretty much washed. For assisted living, Ivy Park might be at lower monthly fees even though it is not clear as these per health condition services fees schedules are not disclosed by either Ivy Park or Moldaw. If you don't want to tie up a lot of money in entrance fees, but don't mind paying more monthly, and you like a smaller cozy community, Ivy Park can be considered. If you have a lot of cash for entrance fees, but would like to pay less monthly, and like the many activities available from a much bigger community, Moldaw would be better.

My mom moved to Ivy Park a couple of months ago and so far, we've had a wonderful experience. The…read morestaff have been very kind, caring, and responsive. The facilities are very nice and well maintained. The dining is also nice, with good selection and good quality food. And the activities are also great.

We greatly appreciate our partnership with Bay Area Elite HomeCare. Their team is knowledgeable,…read moreresponsive, and truly patient-centered. Their collaboration with our hospice agency has been seamless, with excellent communication and a shared commitment to providing compassionate, high-quality care. They are a valued partner.

Hazel and Joy cared for my husband with ALS for four and a half years. They are very knowledgeable…read moreand caring. They became part of the family!! My husband would not have survived all that time with a ventilator if it were not for their skillful care, which encompassed everything from med, foley, lung and ventilator management to daily routine care. Even though he was bed bound and could not move for 4.5 years, he never developed a bed sore or pneumonia. His ENT said he had never seen a home care patient with such a clean stoma. They have a very high attention to detail. I cannot recommend them more highly!!

My 88 yr old father was in need of assisted living. The home is immaculate and large. Beautiful…read moregarden with easy access. Safe neighborhood. The one on one attention that each resident is given is unmatched. Special needs are met, and the house has a feeling of warmth and family. I would highly recommend the Birches if you want your loved one to feel like they were at home. I wanted to move in immediately. :-)

After our father fell in his home on February 6th, 2012, and broke his hip, we knew he would never…read morelive in that house again. It was not easy as he had loved that home for 46 years - half his life. While he was receiving medical and rehabilitation services, we were looking for the best place for him. Happily, in March we found The Birches, and later that month be became a Birches resident. I've been involved in many decisions in my life but none was more important than The Birches. My sisters and I, and my father, too, were tremendously grateful for his Birches time. Dad received skilled care every single day and night, and more, he was loved and honored. As he frequently said, he was a lucky, lucky man. The Birches --- Wendy and Martha, and Rosie, Mercy, and Khin --- will forever remain in our hearts.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.