I picked Leo after reading his reviews here on Yelp. He replied to my inquiry, set up an…read moreappointment and came to look at our LG dishwasher that had been making a strange noise. Within minutes he was able to diagnose the problem, He told me he would look up the cost of the part and get back to me. It wasn't 2 hours later he texted me a price. It was during this time that I realized that it was still under warranty and while on the phone with LG, was texting with Leo to ask questions. I was able to get him set up to be able to order the part from LG for free under our warranty. It took a couple days, but he stayed in contact with me and after a few days of waiting, informed that the part had arrived. We scheduled a time for him to install and he came this morning to do the job. He was quick and efficient and it was about 35 mins and the job was complete. The dishwasher sounds like it did before and we can't be happier with the job. He charged us for his time only, just as we discussed. I hope I don't have to call him again for something else broken, but if I do, won't hesitate. Also, I plan to also share his info with anyone I know who needs an appliance fixed. A true and honest repairman- so rare to find these days. Call him, you won't be disappointed!

Service requested for a washing machine. The response time and turnaround were quick and punctual…read moreon the appointment. The diagnosis was free and accurate (this is the main reason for 4 stars). However, the issue is that the quoted replacement part was extremely high, and the quoted labor cost for replacement covered about one hour of work. I guess that the "free" diagnosis won't be free after all if I followed up and agreed to proceed. Speaking of time, the replacement part is no longer available new anywhere, and if I had bought a correct replacement, it would take less than 10 minutes to replace it. The alternative repair was done by me/DIY by following a YouTube video, and no parts were required.

Whirlpool dishwasher not starting. Marty came the next day. Diagnosed the problem, went to get the…read morereplacement part, installed it same day. Problem resolved! Marty was responsive and diligent. Sought and made least expensive repair (control board interface) first (which worked!) before going to next, more expensive, option. Highly recommend Marty's Appliance Repair!

Marty is NOT your average handyman or repair servicenn. He is Far BETTER! Marty has done several…read morejobs for me - with courtesy, reliability, and perfection. He is exceptional. Do yourself a favor and find some things that need Marty's attention. You won't be sorry!

Highly recommend Cupo Appliance Repair. Joe was responsive, professional and was able to convert…read moreour gas dryer to propane quickly.

Hosed by Sears Repair Service twice this week on a clothes dryer repair--arrival time changed…read morethroughout the day only to be cancelled and told to reschedule by an AI Bot. Day 2 mid afternoon rolled around (no Sears update)--came across Cupo Appliance Repair's number on-line. Called to see if I could establish a back-up plan. Immediately was connected to a human being (Joe) who was not only knowledgeable in what likely was the issue with our dryer, but had the parts on hand (OMG, right?), was able to provide an estimate of costs, and said you will have a working dryer by the end of the day (insert the sound of angels singing). We then scheduled service for 4 p.m. Called Joe back to confirm Sears cancelled again and shortly Joe was on his way to our home. Dryer was fixed in no time flat, he even helped us with a cabinet door. Joe is courteous, professional, knowledgeable, had the dryer up and running quickly, offered service at a reasonable price, and I highly recommend contacting him when you are in need of an appliance repair. I did not see all the 5-star reviews until later and I can say I believe they were all well earned and well deserved. Thank you, Joe!

Arrived without the parts they needed to make the repair ....a hose…read moreShowed up in a white van with no markings on it service person was very eager to leave

John, of Thorough Appliance, was a pleasure to deal with. He was quick to respond to my call and…read morealso answer texts. He was able to get our refrigerator water dispenser working again. Last year, John and Paul were also able to fix our microwave. Friendly, professional and easy to work with. A good value! Highly recommended!

Amazing Company - I had a very positive experience with…read morethis company ! John, my repairman was professional, efficient, honest and very knowledgeable. He went above and beyond to repair my refrigerator. I highly recommend this company to anyone looking for excellent service.

Terrible service! Didn't do the repair, charged me for the service call, had to return parts…read morebecause he didn't show up, or take any of my calls. Now i am out over $260 not including the cost to get someone else to fix it. And he misdiagnosed the problem! The other guy fixed it in two minutes with a hammer!

I WOULD NEVER RECOMMEND THIS APPLIANCE REPAIR SERVICE TO ANYONE. Started with the phone call when…read morehe said he was wide open availability, my husband said later in the day, but I will be in and out or tomorrow and the appliance guy's response was "I'm doing you a favor." He could not fix our problem and when I asked him about his service charge and took out a credit card because he did not share his fees with us or only accepts cash payments, he got nasty and told us he does not accept credit cards payments and if he did he would charge us a 5% fee on top of his already expense service charge. I told him if he wanted to be paid cash, he should have made that clear when the appointment was scheduled. How would we know he does not accept credit cards and his payments method are from the stone age. Then as he was walking out, he said "have a nice day" as he itched his nose with his middle finger at us. NASTY NASTY NASTY IMMATURE LITTLE MAN!

Amazing service!!would recommend!! Very professional always…read morethere when need them the most AC or refrigeration with a deli time is not on your side!!

We were referred to Josh and company by a colleague and got a response immediately. They came out…read moreand saw the coolers we needed to move to our new location . Next day he came thru with a more than fair estimate ! We knew this was our guy . They set a firm date based on our timeline . Josh and his amazing crew came in and dismantled our coolers and set them up in 2 days ! Up and running by opening day !!! Very professional and knowledgeable and super nice guys ! It was a pleasure to pay that bill . We know a lot of restaurant owners and have a couple their info . Highly pleased . Thanks again guys !!! A+++

I paid Pro Crew LLC on December 23, 2025 for refrigerator gasket parts that were supposed to be…read moreordered and installed. The technician told me the parts would be ordered the next day (Dec 24) and that I would receive an update on delivery timing shortly after. Unfortunately, that update never came. Since January I have sent multiple text messages and made numerous phone calls trying to find out the status of the order or request a refund. None of these messages or calls were returned. As of today: * No parts have been delivered * No installation has occurred * No proof the parts were ever ordered * No refund has been issued * No communication has been received After more than two months without a response, I was forced to send a formal demand letter requesting a refund. I hope the company resolves this situation promptly, but based on my experience I would advise others to be cautious about paying for parts in advance

The business has consistently shown poor communication and unprofessional conduct. Despite repeated…read moreattempts to contact them, they have not returned my calls or issued the refund that is due."