Do not use this company. They canceled my appointment via email and would not answer the phone or…read moretext to get clarification. Any company who doesn't have the courtesy to answer a phone or return a phone call should not be in business.

I just opened our refrigerator and smelled...nothing. And I couldn't be happier…read more Several weeks back we called for an appointment to check out the strange fishy smell we noticed every time we opened it. A company rep called to tell me I didn't need their help, just a couple of boxes of baking soda. Well, I took his advice and it's worked nicely. It would've been easy to send somebody out and charge me a service fee. Instead, they did a nice neighborly thing. I know that when there's a real issue facing one of our appliances, I'll know just who to call.

Applix LLC is a great company. They were sympathetic towards my issues. Kept an open line of…read morecommunication throughout the entire process & repaired my dryer in a timely fashion as promised. customer : Pleasantville NY

This company was very responsive and professional. My oven was randomly shutting off. An igniter…read moreswitch was replaced. That didn't fix the problem so they ordered and replaced the digital panel control. Problem was solved. Owner stayed on top of everything! Very happy with this company and their service.

Repair was completed quickly after the required part was sourced by Mr Flipper…read more The service provided by Mr Flipper was successful and professional!

Business such as this are now rarities. I brought in a very old backpack blower and they were able…read moreto revive it from its continual bogging. They also recommended a much newer model and would have given me a military discount. They not only service all sorts of equipment and machinery, they have a good selection of such equipment available for purchase, readily displayed during each season. If it's Spring, you'll see plenty of mowers, trimmers, etc. Winter is coming!?!? Snowblowers and generators a plenty. I did finally cave after a year and brought in that old backpack blower for a newer model, and glad I did. They not only gave me a great price, but I was able to "trade-in" that old blower for a new one. Awesome!

The main guy seems friendly and knowledgeable/ helpful. He did explain things quite well…read more Only complaint is that the waiting time can be too long. We visited once on a weekend and there were a number of people in front of us. There was only one person serving all of those customers. If I'm not in a rush and/or if I need more thorough help, I'll definitely return. P.s. there are maybe 2-3 parking spots right in front of the store. Otherwise it is metered street parking.

Before Calling "The Appliance Repairmen Scotch Plains (ARSP)" at 908-441-8167 consider the…read morefollowing: My refrigerated stopped working on 8/21 and as always, I go local first looking for a service provider in Scotch Plains. ARSP responded to a message and assigned a contractor for 8/24. After two weeks of service visits and the installation of numerous parts and a compressor it came to a point where the service provider said he could not fix it, that I should get a new refrigerator and he would refund $450 dollars of the initial $660 I paid, but he would come back and take all the parts out he put in, with the exception of the control board, leaving me with a disassembled refrigerator. I said no having no choice since the freezer is partially working and I need food in the house. I did agree in a text to "not" hold him to his 6-month guarantee since there is no way he could repair the unit and I accepted a 300-dollar refund. He expected me to sign a piece of paper avoiding any responsibility when he returned the $300 personally on Sept 9th, which I did not sign. The warranty for the work I did agree to remove, as stated earlier, but not liability for using inappropriate parts which I believe your company should be responsible for when assigning "local experts." I am presently trying to confirm if the assigned vendor is licensed in NJ. I do not hold the vendor directly at fault since ARSP assigned the work and advertised local experts. Summary 1. The ARSP assigned vendor replaced my compressor with a non-linear one not designed for the Kenmore Elite (made by LG.) afterwards I had a technician from a licensed LG repair service to repair the unit but explained you have to use the same type of compressor or the system will not operate correctly. The guy felt so bad he did not charge me for the service visit, but because of liability will not repair the unit. 2. I called ARSP after about a week of failures to hear that ARSP does not have any technicians, they only assign "EXPERT" contractors and I was told they could not help me and their owner and management will not take calls. 3. ARSP accepted a credit card payment pre visit, but the contractor they sent would only take cash or checks. That should have been my first warning 4. The contractor did not tell me that the Kenmore (LG made) compressor has a ten-year replacement warranty when he gave me the estimate and his work has now voided the parts warranty. 5. Since ARSP was who I initiated the work with and since they set it all up, I did not initially check with the BBB. I have subsequently checked the vendor they sent who has an F rating. Wondering if background checks are provided prior to listing? Future customers should insist on such. 6. I tried to check the EPA License # on the bill from the contractor with EPA registration from the NATE ID: site message received "This technician no longer has active NATE certifications" In fairness to the vendor this could be an over-sit so I am not listing name information. 7. ARSP has called me back on 9/11 offering my $60 service fee for the appointment returned, and to have the vendor come back to my house to strip my unit (which at least the freezer marginally working) of all the parts he put in and he would than return the balance of money I paid. ARSP would then have me start over with a new service provider I would have to pay in full. Since a licensed repair service would not take the job because of uncertainty and liability of the work completed, I am not certain who they would send! In any case I said no, I did not want the old vendor back in my house I just want a reputable repair service to come and complete the work correctly. I offered to provide ARSP the $300 the old vendor provided and am not looking for any financial gain. Nor am I looking to pay any more money after losing frozen food twice after the repairs stopped working and waiting weeks for what should have been a standard repair. LESSONS LEARNED: * If using ARSP understand they are not technicians and you have no recourse when things go bad. This is not clear on the site. * They are not local they use service providers from all over, contrary to their site saying Union County. The vendor I was provided was outside of Union. * Make sure they are sending a licensed repair person out and certified for the brand of unit you have. I have not been able to find the company listed on the NJ register, but as I indicated that could be just an oversite, but something I am following up on for future posts. ARSP appears to be listed correctly, and I am hopeful they do the right thing. * Make sure they check warranty services * Always go to the brand site and only use certified companies, but still check certifications * The ARSP operator was polite but was not helpful or fully understanding of the issue. *

TJ's accommodated my appointment very quickly. Sean, the technician, was very professional and…read morepleasant. He was honest about what needed to be done and explained how he fixed my dryer step by step. He was punctual and worked on my dryer with much care. I would highly recommend Sean to my family and friends. I will be calling them again when needed and requesting Sean.

John from American Appliance Services is a brilliant technician…read more He will accurately diagnose your appliance problem and will repair it perfectly. He is polite, honest and respectful of your property. He will candidly tell you if your appliance is not worth the cost of repair. Service of this quality is a real rarity these days. Do not hesitate to give him a call. You won't find a more trustworthy nor more talented appliance expert.

Do not use this company. They told me that I needed a new fan motor in my True commercial freezer…read more I told them to give the the motor that they are removing out of my freezer. The Technician handed me a regular fan motor that didn't belong to my freezer. My motor was never changed and they charged me $895 for the repair. My freezer still isn't working. The picture below is the motor they gave me

Great problem solver. Replaced a Kitchen Aid before its expected lifespan because it was not not…read moreinstalled to factory specs by guys from a big box store. This install was plumb, level, and true. Keven's men got the new Bosch 500 series from Colonial installed just right. Highly Recommended.

Excellent all around! Kevin clearly has a lot of experience installing appliances. He was very…read morecareful not to hit or damage the walls as he was hauling the heavy washer and dryer up to my 2nd floor. I appreciate his hard work! I highly recommend Star Contractors!

I had Appliance repair men come out to fix washer/dryer in Clark NJ and they did a superb job…read more Their fee was totally reasonable. They were prompt, fast and professional. I feel totally fortunate to know about this company. I will always call on them to fix my appliances from now on. Valerie

Fraud! Such a horrible experience with this company! Needed a credit card to make an appointment…read moreand card was charged 59.99 right away... said repairman would be her between 4 and 7 he showed up at 8:30 pm.. i called and canceled the appointment and 3 minutes later he rang my bell.. feeling bad we let him come in and what a huge mistake! There was a language barrier and we had no way of really communicating the problem. He was watching the machine spin for 20 minutes. I had to show him how to put the machine in factory setting. He called someone and explained what was happening and hung up and said drum is broken. Never removed the lid never even looked inside the machine. This company is not located where they say they are. I had the manager call me from Miami florida, customer service in hackettstown nj and when i questioned why the ad says clark, he said he can put whatever he wants! I asked for a refund for the fraud charge bc of all of this and was told no. He said the tech didnt want to tell me himself what was wrong. This is a scam! Do not fall for this!