This agency is possibly the textbook definition of smoke and mirrors. Have spent the better part…read moreof the last two months sending them requests for information only to receive zero responses. It's as if they simply do not exist. I literally ended up driving by in person to the ones I was interested in, only to find out they are actually not for rent as advertised. Shady practices clearly meant to force applications which collect non refundable fees. Avoid!

Last thing to add: After my lease was not renewed because I advocated to have the HVAC fixed given…read morethat it stopped working properly, I received a phone call from an HVAC company stating that they needed access to the office because they needed to repair the HVAC. I told them I was no longer a tenant in the building. The problem here is that I was told repeatedly there was no problem with the HVAC, even though I had notified the property management multiple times and was essentially brushed off. Now, after I'm gone, they realize it does actually need to be repaired and, based on what I can only assume is their incompetence, have the HVAC company contact me to arrange to fix it. Utterly ridiculous. Avoid. At. All. Costs.

We moved to San Rafael in 2021 and leased a home via Foundation Homes. First off, the house we…read moreleased is maintained really well and does not have significant issues. In cases where we have had minor maintenance issues, their service is prompt and impeccable from initial response to follow up after the work is addressed. I'd like to especially call out Tania and her team who've been nothing but great partners in ensuring their residents are happy in their homes. Anyone looking to lease from Foundation Homes shouldn't think twice.

The number one complaint about people in Real Estate is that they have poor followup, and Mike with…read moreFoundation Homes fits that unfortunate character flaw. I called Mike about a rental in Tiburon, as my husband and I are initially looking for a rental since his firm is moving us to Marin and we will be new to the area. Mike has a property listed that looked interesting to us, and I set up a time to see the property. He sent me the viewing instructions, which were to send the numbers on the lockbox when I arrive at the home, and I would receive the lockbox code. When my husband and I arrived at the home, we texted the numbers on the lockbox, and the automated system kept responding with a message to only send them the info requested. What?? So, we sent the numbers again. Same glitch message. I then called Mike's cell, twice, and got his voice mail. I then texted him to ask for entry help and to let him know about the glitch. He never responded. One day later, and still no response. That is really poor customer service.

Honestly, if I could give NO stars, I would. I just sold my business and KC did nothing but create…read moreproblems. Josh sat on a potential lease from a new tenant for nearly 3 weeks. When I called asking if another team member could help out, I was screamed at by Ed because he wasn't feeling good and it was near the 4th of July! He "told" me, that if I got the info back in 3 weeks, "I'd be lucky". Imagine that... I finally had to call the owner and then miraculously, we received "approval" for tenancy. A week before escrow was to close, my broker received an email at 5:45pm on Friday Eve. From Theo stating that the prospective tenants would have to produce a laundry list of items before the landlord would sign?!?!?! WHAT!!! Imagine the stress caused on myself, the new tenants, my broker, my employees... After hounding these incompetent people and my landlord nearly everyday, the landlord FINALLY signed 1 1/2 business days before close! I had one day to say good bye to my customers of 8 years and the weekend to move out. NOW... JOSH is telling me my security deposit will take 21 days to process?? The new owners have purchased the biz "as is" and have given their security deposit 2 weeks ago!!! Why can't I have mine back??? I am seeking legal advice at this point.. PROPERTY OWNERS ... SEEK TRUE PROFESSIONALS!! Aside from the close, when called, Josh never returned phone calls. When I first decided to sell the business, Ed came into my shop and said "how sorry he was that I was selling"... In Front Of My Employees And Customers!!! Who does that? When there was a light bulb out, they sent an electrician... Unbelievable

Thoroughly unprofessional. I had an unpleasant experience with Mr.Michael Towns who was our…read moreapartment manager. Once they pocket your deposit with flimsy excuses you CAN'T contact them at all, even to ask for the receipts. You can write to them, call their office but the guy you ask for will always be unavailable. When you look for renting an apartment in the North bay and you find that it is managed by Keegan Coppin, look for alternatives. You will save a lot of money and trouble.

Jessica Yau and her team at MRM delivered rental services far exceeding our expectations!!…read moreMoreover, the bookkeeping reports were spot on, very clear and satisfied our CPA. In addition the staff at MRM is both trustworthy and professional in addressing any and all rental issues. Truly the best. Craig K.

Jessica was our property manager in Petaluma for over 2 years. She was prompt and professional when…read morehandling any issues that came up!

called and waited 40 mins for the 'emergency' line, but sadly no one answered. currently, i am home…read moremaking complaints regarding my water being shut off, and not workiing. do not for the life of your renting life do not rent with them, and please do not move in their buildings. my building has mold and they had illegal contractors without their license working here which resulted in me not having gas for 2 days and thankfully pge came and turned it on since to them it was an emergency.

This building management company is the highest quality slumlord you will find in San Francisco…read more They leave unaddressed mice/rat infestations ongoing for almost a year, exposing people and families to vermin-borne disease. They assure things will be fixed then literally do zero to address the problem. They allow toxic black mold to grow in units and buildings, mearly cleaning walls or a thin coat of paint to address the problem. They lie straight to tenants faces in attempts to placate them. They turn your water pressure down so low it's nearly trickling. They fix units with work that is far below DBI standards, so that problem will return to deplorable conditions or a worse state within months. All of our clothing, furniture and work everything has been ruined by the negligence of this company. Under no circumstances rent, or utilize management services from these highly unethical and underhanded company. It will be the worse decision of your life. I can assure you that. Photo's attached highlight a giant mouse hole left unaddressed for over a year after, asking over 6+ time for them to fix it. We went out of town and came back to a FULL-ON MOUSE INFESTION. Nightmare status. They fixed the flooring without insulation so there is literally DIRTY/EARTH under the floorboards. They wanted to fix giant holes in the closet with chicken wire and leave it roughly exposed which is highly dangerous. Abhorrent. WOW. Mice now come through anywhere and everywhere they can.

Having to manage a property from afar is no easy task. And yet, Barbara and her team have been…read moreextremely helpful in managing and maintaining my cousin's and my Sausalito Floating Home. I am forever grateful for their caring and professional assistance over the years and would highly recommend them to anyone in need of a little property piece of mind.

Poor maintenance (just check out their courtyards, including the one literally next door to their…read moreoffice- cobwebs, trashy lack of landscaping, dust and debris that could easily be swept), loud bar noise next door I wasn't warned about (plus at night, insane in the morning recycling), landlord threatened my reputation before I even moved in. Then they "forgot" to send my deposit back on time after I left. Terrible experience all around, only redeeming quality was the listing/showing lady who was just swell. I cannot stress this enough: do not move into an L&L property if you want a good experience.

I would give this man a -5 stars if I could. I posted a make me move on Zillow, my husband and I…read morearen't actually looking to move yet, but we posted it at a higher price I know in the next year or two we can get for our home. I got a random message from Sean, whom I've never spoken to, telling me there is no way I'd get that amount, and to be realistic and call him. You can see all of these messages attached in photos. I replied that he was being rude and to plead not contact me again. To which he replied that my house looked like shit. Now I know that's not true, but who the hell is this random tool messaging me. Maybe he hates his wife and life and this is how he deals with it, but internet bullying people who knows. But if your ok with a rude internet bully selling your house for you, by all means, use him

My husband and I were looking for someone who could find us our perfect first house in this crazy…read moremarket. Sean did just that in a short amount of time. I am neurotic, and my husband is not. Sean dealt with both of our personalities and our wish lists for our first home with patience and professionalism. He fielded phone calls from us late into the evening; and, during the escrow process, he could not have been more supportive and responsive to our many questions as first-time home buyers. He never tried to sell us on a house but instead helped us to find exactly what we were looking for. Sean works tirelessly to find you the home that you want and handles each step with and professionalism. We recommend him.

I rarely write negative reviews, but I feel an obligation to share this experience so other…read morefamilies can make informed decisions. My parents, both 86 years old, were long-term tenants. My father has Alzheimer's and reached a point where it was no longer medically safe for him to live independently. Their move to assisted living was not a choice -- it was a medical necessity. Despite extensive communication and documentation explaining these circumstances, the property management response was rigid, transactional, and strikingly lacking in compassion. The situation was treated purely as a contractual inconvenience rather than a human crisis involving cognitive decline and elder care. They also levied a "leasing commission" - $5500! - to re-rent the immaculately kept house that took exactly one day for them to re-rent. What was most distressing was not just the financial posture taken, but the tone: repeated legalistic arguments with no acknowledgment of my father's condition, no empathy for an elderly couple in crisis, and no effort to handle the situation with basic humanity. If you are a tenant who expects empathy, discretion, or flexibility when life takes an unexpected and serious turn, I strongly encourage you to think carefully before working with this property management company.

I had a wonderful experience with Tamalpais Management. Dee and Lee were incredibly helpful and…read moreprofessional. They found a wonderful tenant for me and were on top of every issue that came up during the rental period. Dee went above and beyond with her property project managing skills and handled a damaging water leak like a pro! She didn't hesitate to get between the contractor and the plumber and make the issue right without breaking the bank! She saved me money and head aches time and time again. I would highly recommend these wonderful people!