I scheduled for them to come look at my floors to give me a quote. They gave me a date and then I…read morereceived a call asking if it was a place to park because it just snowed days prior. I told that person I would make sure they have a spot. It seemed like she wanted to reschedule or something Then a day or two later I get an email stating the sales rep was all of a sudden sick. How convenient and good timing. So I said okay and I wasn't going to work with them because the timing was suspicious. But I said that I would still work with them. So we scheduled another day. I received an email asking if they could come out on a specific day and I said yes but I guess I didn't respond that same day and that was a problem. The next email I got was a response with the another date almost two weeks later. I asked what happend to the earlier date and I was told the sales rep books up fast and they got booked and then the asked me if I wanted another sales rep and I said yes and asked what time could they make it. The final email the sent me said after checking they don't service my area. Like really?! I already gave them my address the first time we talked, and now y'all don't service my area? Which is the Philadelphia area. That's real strange to me and still confused by their actions and responses. I wasn't rude or anything. Maybe someone will have better luck with this company but I couldn't be okay without sharing this with whoever decides to contact this company and maybe they will see this and not do this to the next potential customer.

I have tried multiple lawn service and they never did a thorough job!…read more Makeda and her team did absolutely amazing work. I had my back yard cleaned out and other yard work. They did excellent work l. They painted my rusty railings on my porch and back steps and it looks brand new. Excellent service always!

Eduardo and his team did a fantastic job on our hardwood floors! Scheduling was easy and the job…read morewas done quickly. Definitely recommend

Very responsive and easy to schedule with; fair prices. And quick work! Recommend supporting a…read morelocal business.

Do not use Empire for flooring unless you are comfortable…read more paying in full before installers begin work. I was told never to pay in advance. I did not like their level of trust. What guarantee did I have they would return the next day? Never pay in advance.

The sales process with Empire Today was highly misleading regarding their financing options. The…read morerepresentative did a terrible job explaining how the transaction would actually be handled with the bank. I was led to believe this would be a manageable payment plan, but instead, the bank charged the entire $6,357.20 balance immediately on the very first transaction. Empire needs to properly train their consultants to be completely transparent about Synchrony Bank's billing practices instead of glossing over the details just to close a deal.

Jeff in the Bensalem I have used many times Upstairs and downstairs. The reason I keep going back,…read more good quality , and outstanding service. They tore out the old carpet , moved the big furniture and cleaned up when finished . Took the old carpet. Thank you Jeff ! and all the workers at Adams Carpet,

Wanted runner carpets for my stairs and was referred to this local family business. Aaron and his…read morefather, Ernie, were very responsive and made the entire transaction smooth and pain-free, producing a quote from telephone conversations and a video clip of the stairs to be covered. Unlike other companies, the installation is not done by a third party, but by experienced installers who work for them. The work was done efficiently and well. Would highly recommend in preference to national companies that advertise widely but do not execute well.

I messaged here on yelp regarding replacing flooring in our 3 story home and was put in contact…read morewith an individual named Phil. We spoke on Monday and had an appointment scheduled for an estimate today (Thursday) at 12pm. Phil never showed up. This is very frustrating as we moved things around in the middle of the workday for this appointment. Very unprofessional

We had used Carlos for some carpet back in the day. I had no idea they do flooring options too. Had…read morea good experience at a very reasonable price. Happy to be able to use a neighborhood place instead of those big box stores.

They Didn't update their business hours online. Just drove all the way here and they're closed when…read moreonline it says they're open. Won't be returning.

Very good experience!…read more Bill went above and beyond to ensure delivery and installation went smooth. We had a potential scheduling issue that Bill circumvented so the carpet would be installed prior to moving into the house. Installation was timely and done well! Would absolutely recommend this local business. Great customer service and product.

Excellent customer service. Bought a new home and wanted carpet replaced prior to move in date…read more Bill helped to identify what we wanted and got the job done. Excellent installation and service

Best customer service I've experienced in New Jersey! I had a situation where the subflooring was…read morein bad shape and they recommended to have me fix it before laying the carpeting down (as opposed to laying it down and having it ripped up again in a few months), and they did a fantastic job trying to fit my hectic schedule to complete the install. Very personable employees and the installers were quick and professional. I would definitely recommend them to someone looking for a company who truly cares about their customers. Thanks so much!

Rob was extremely responsive, knowledgeable and professional. He quickly (and accurately) took…read moremeasurements and advised us on the best carpet for our basement. He doesn't put on the hard sell, he really wants you to be happy with the product. After receiving a deposit, he quickly ordered the materials and scheduled the job within days. His team was especially courteous, punctual and skilled. My basement (soon to be family room) looks amazing! I couldn't be happier. Thank you for everything!

Excellent work Fast service…read moreOwner does the work I needed a carpet repair in my finished basement. I had pulled the carpet up myself and left several areas of the end frayed. Rob came out himself, installed the padding, and put everything back together as good as new.

Visited store and staff was friendly. Found 2 carpets that i liked and the were on sale and…read moreinstalled quickly. Liked all the choices they had and i will return when i do my other areas. Great experience.

Too cheap to heat their showroom. Prices exorbitantly high. Two people working but our sales lady…read moreleft us without reason. Wouldn't get off her chair to show us carpets just told us to go look around. We were looking for high end carpets but this is a dead end store. Do not waste your time there. Go anywhere else.

I have been working with Kepple's Carpet for over a decade. My home has received several flooring…read moreand carpet renovations. The Kepple staff have provided complimentary recommendations and interior design suggestions. What I enjoy most with the company is that they offer a wide range of choice and options that work with a range of budgets. For example, I opted for a higher end look in my bathroom spaces, whereas I chose a more affordable solution in my living and dining room areas that are infrequently used. I also enjoy the flexible product offerings. Kepple's works with many manufacturers; often I will see something online and they will provide me with a sample even if it is not in their showroom. What I consider most important however is the relationship that I have built with the company. Sometimes unforeseen issues arise with any remodel regardless of the company. Kepple's has always addressed every one of my concerns with true fortitude and expedience. Remodeling your home or business can be hectic and challenging. I truly enjoy this long-term relationship and I have referred Kepple's to many of my friends and family members. I have also posted this very review on Google, so please keep in mind that this is an actual review if you see the same review twice. Thanks.

Having recently relocating to this area and having issue with carpet " coming up" I was…read morerecommended by someone to this place despite its other rating. I am " over the top" pleased with the results. The young man who was sent to do the work was extremely knowledgeable, personable, and walked through with me making sure I was satisfied with the work. I would definitely recommend this company and will be looking to make future purchases with them!