We recently had an amazing experience with Where Shade Is Made in Anaheim and I wanted to share…read more A couple of years ago we had awnings installed by another company. During the recent windstorm we forgot to retract the awning and it was damaged. I first called the original installer, and unfortunately the experience was very disappointing. The first thing they told us was that the damage wouldn't be covered because we didn't retract it during the wind storm, and the customer service was extremely rude. It also reminded me how difficult it was working with them in the first place, they gave us the runaround for almost 6 months before the original installation. After that, I reached out to Where Shade Is Made, and the difference was night and day. I spoke directly with the owner, who assured me I would get a call Monday morning to schedule the repair. Sure enough, Monday morning I received a call from Jimmy their GM, and from that point on everything was smooth and professional. By the very next day our shade was repaired and working perfectly again. Even better, Jimmy let us know that the repair didn't require as much work as originally expected, which actually made the final cost lower than the quote. That kind of honesty and customer service is rare these days. Thank you Where Shade Is Made for the amazing service. I truly appreciate the professionalism and quick turnaround. I would absolutely recommend them to all my friends and family.

John came and gave a very thorough walk-through with all the options and pictures to help me decide…read morefor my awning. On the day of installation his crew was very prompt, efficient and professional. Very quality product and nice features like the ability to retract, wind sensor and LED. I highly recommend.

We recently used Accent Awnings to replace the fabric on our awning and do some repair work on our…read moreexisting unit. They were very easy to work with and provided a great level of service. Will definitely use them again.

I had three substantial pieces of awning to replace. The crew did it in an hour and a half. They're…read morebeautiful. They were courteous, prompt for the appointment, and they checked twice to make sure each awning worked perfectly. I did have some trouble picking the fabric - just because there was a great selection. I ended up with a winner. I'm very pleased with the original salesman to the install crew, and the product.

Excellence awning provided a really quality product and seamless install. They also gave me a…read morequote that was around half the price of two other awning companies in my area (92646). Highly recommend!

I had a great experience working with Excellence Awning. Communication was fast and clear from the…read morestart, and they were able to schedule and complete the work much quicker than I expected. They were patient in answering questions and explaining options, and the installation itself was smooth and well organized. The crew was professional, respectful, and clearly experienced. Everything was installed cleanly and looks great. Overall, I'm very pleased with both the service and the final result. It's refreshing to work with a company that's reliable, fair, and takes pride in their work. I would definitely recommend Excellence Awning to anyone considering a new awning.

I contacted Patio Warehouse for a quote. Based on thoroughly reading reviews for various…read morecompanies, I really wanted an opportunity to work with them. Originally, I was told I was out of their service area and they would get back to me. To my delight, they got back to me and told me they would have a representative available within a few days. Bennie did an incredible job as he showed up with cones that noted where post would go and graphing paper that displayed my windows and slider. Their brochure and information packet was filled with helpful information. I could see first hand that the reviews were justified and level of customer service was very professional. We are looking for a large 400 sq ft patio cover and were looking for it to be insulated, with 2 fans, and 8 lights. We didnt go through with the progect, as we we are just looking for a quotes at this time. I just wanted to share my positive experience with Benie and the Patio Warehouse team.

My new patio cover is lovely. Reasonable price. Great installation crew. Worth a look!read more

Chris, an estimator came out to my home yesterday -- He has been working with AAA Awnings for 6+…read moreyears so i felt very confident working with him.

AAA Awnings totally transformed our house. Chris was a pleasure to work with. He helped us…read moretransform our dated 60s house into a chic coastal retreat! Scroll through photos for video and images of awnings during day and at night when they provide fantastic patio lighting. Highly recommend AAA Awnings! Hands down the best value, service and quality anywhere.

I had Apollo install retractable screens on both my upstairs and downstairs patios. I absolutely…read morelove having them to keep bugs out and keep my puppy safe from predators. Any issue I've had with the screens, I called Memo, he responded timely and everything was taken care of I have neighbors always asking about these screens

Couldn't be happier with this company. Both Jose (initial measurements) and Daniel (install) were…read moreamazing-- super competent, professional, expeditious , knowledgeable and so good at what they do. I LOVE my new screen door and would recommend Apollo to any a

We purchased and had a retractable awning installed. The colors were perfect, the installers on…read moretime, very professional and took their time. We had an awkward place to have it placed and they were able to make it all work. This installation was in 2023 and everything still perfect. When the awning started to make a grinding noise, Ms. Wang was very accomodating, checked with the installers and got back to me in a timely manner to explain how to fix it and it worked, just involved WD40 silicone spray.

They guys were great!!! Great price, on time and communicated with me every step of the way. The…read moreinstallers were clean cut and super friendly. They were on time, on budget and cleaned up after they were done. No mess and no fuss. I received texts when the order was placed, when it was in production and when it was on its way. I highly recommend Us Awnings! You will not be dissapointed.

The overall experience purchasing the awning was easy and straightforward. The installation took…read moreabout two months, but that was expected. We appreciated the team's help and professionalism throughout the process and in getting the awning installed. There were a few minor scratches on the fabric after installation, but I'm hopeful they will come off with some rain fall. Overall, it was not a significant issue. We are very pleased with the awning and would recommend this company to anyone looking for a quality retractable awning.

So far so good! The Awning Company was a referral from a…read morevery trusted friend and neighbor. Received an instant quote today and placed my order. Very professional company. Top-notch sales rep, Preston. 4-6 week delivery/installment projected. Looking forward to the great upgrade their product & service will bring to my home/home life. Don

We needed awnings for our 1923 historic home in Anaheim, and Awnings by Russ came highly…read morerecommended by several neighbors who also own historic homes. After working with them, it's easy to see why. We purchased three awnings and are absolutely in love with the results. I worked with Giovanni, who was incredibly helpful from start to finish. Most of our communication was done via text message, which I truly appreciated as a stay-at-home mom with two small kids--it's hard to have long, focused phone calls. Giovanni was patient, responsive, and very accommodating while I took my time selecting fabric and stitching, emailing the signed contract, and sending the deposit. Honestly, the process would have gone much faster if not for my own distractions! The awnings were completed and installed quickly, and I didn't even need to be present for the installation. Everything went smoothly, and the final result is beautiful and perfectly suited to our historic home. We plan to call them back in a few months to add two more awnings for our front picture windows. Highly recommend Awnings by Russ and especially Giovanni!

I just had 6 awnings recovered and another 2 made to match. Awnings by Russ did a fantastic job and…read morewere 20% below our other quotes. Additionally, they delivered ahead of schedule so we could have them in time for our Christmas Party. Super friendly. Highly recommend.

This company is amazing super professional courteous all the way down to the installation of Mr…read more Mike as well as his colleague they were very informative and explained each process during the installation on behalf of Hanger Family we want to thank you for the incredible awnings. Esta compañía es asombrosa, súper profesional, cortés hasta la instalación del Sr. Mike, así como su colega. Fueron muy informativos y explicaron cada proceso durante la instalación en nombre de Lamar y Michelle Hanger. Queremos agradecerles los increíbles toldos. .

Extremely Disappointed - Warranty Ignored Despite Multiple Follow-Ups…read more I'm genuinely disappointed that I have to leave this review just to try and get a response. In 2023, I purchased a large custom awning for my backyard, paying over $13,000. I was told it came with a warranty, which was one of the main reasons I chose this company. In April 2024, I noticed one of the corners had started tearing. I called the company immediately. The receptionist, Pam, mentioned she was retiring and gave me John's direct number. When I spoke with John, he said he needed to verify my warranty. A few days later, he confirmed it and told me that Brian would be contacting me to take care of the issue. I spoke with Brian on May 6 and even included a screenshot of our conversation. Since then, I've followed up multiple times via phone and text. He promised to schedule a tarp pickup--but never showed up. No updates, no calls back. Completely unreliable. As a repeat customer--having purchased not one but two awnings from this company--I expected better. The quality of their work is good, but that means nothing if they disappear the moment you need warranty support. If you're considering working with this company, be warned: they may deliver a great product, but if something goes wrong, you're on your own. The lack of communication and accountability is incredibly frustrating and unprofessional. I truly hope this review gets their attention, because I'd still like to see this handled the right way. If the company makes this right, I will gladly remove this review. But as of now, I cannot recommend them.