Agree with the others who say 'worst customer service'. Just wanted to add that it is 2025 and…read morethat is still true! I wasn't going to make a big purchase, but even so, the man who was on duty could barely take himself away from the computer to speak to me. Tried to convince me that some gray tiles were tan/cream family. Not a bit of personality for a sales person. And the same when I returned the sample I took home to assure myself that it was gray! Won't be shopping there again.

We purchased tile from the company to remodel our upstairs bathroom. Through the entire process…read morethey let us know we could return any unopened boxes. We had 2 boxes and some pencil tile that we didn't use and when I went they informed us there is a 90 days window. I did read the print after and noticed that out it's a shame that it wasn't addressed. I'm a little disheartened as well as I was looking to return white tile. The store is overpriced and not very accommodating

High quality stone for my patio. They gave a great recommendation for a patio installer.read more

From the owner: At Felber's Building Supplies we offer only the best in building products to help you build the…read morehome or building of your dreams. Let our years of experience ensure that every detail feels like it should.

There isn't a Grain of truth in the rumour that Grainger sucks…read more Grainger are pretty awesome in that they quietly produce the stuff that we p*ss all over every time we boys go to the bathroom. They don't make much of a hullabaloo about it but they should get their props for doing that. They do it pretty well.

Thanks to an inventory emergency I was desperately in need of a circuit breaker and luckily the…read morestaff at Grainger had it! Took a quick drive down the road and as soon as I entered the store I was greeted and quickly helped. The crew here is definitely one of the friendliest and most helpful distributors I have been to in the area, highly recommended!

New Management is not interested in a solution if anything goes wrong. The customer is no longer…read moretreated with respect. Buyer beware! Current staff is helpful with selections but again, management is NOT INTERESTED in customer satisfaction! BUYER BEWARE!

From the owner: ProSource of Buffalo is a home improvement store for contractors, builders, installers, designers,…read moreand their homeowner clients looking to complete a flooring, kitchen, or bath remodeling project. Housing everything needed in one location, ProSource offers the best products and materials, including carpet, hardwood, cabinets, countertops, and much more. We'll help you stay within your home improvement budget with low wholesale pricing, while our digital project management tools provide you with 24/7 support. Plus, you'll have a dedicated account manager to provide personalized service from start to finish. Browse our extensive product catalog, explore inspiring project ideas, and locate your local showroom on our website today.

I picked tile from this store for remodeling by shower. Recommend store by my contractor and with…read morehis discount it was a decent price. So much to pick from, in all kinds of styles, colors and price ranges. Salesperson was knowledgeable, friendly and helpful. I had an idea of what wanted so I didn't get too side-tracked- which is easy for me to do because there so many beautiful tile samples to check out! Kind of like a kid in a candy store! The salesperson let my contractor know what I selected when he called them to give specific measurements. That determined how much tile needs to be purchased. Tile was ordered and it arrived in about a week to Dobkins from the manufacturer. Next step is for the contractor to pick up this tile and start work on my shower! I can't wait to have a new lovely tile shower!

I gave them the measurements of my job and they sold me too much schluter in October of 2024. By…read morethe time I got somebody to do the job it was this month, July 2025. I had one full piece of schluter left over so I went to return it, totally undamaged, with the sticker SKU number still on, and was told there would be a 20% restocking fee. I'm fine with that and expressed that. She then looked at the receipt and saw that it was from October and stated in a rather snarky voice, with attitude, that she has a 30-day return policy. I'm not the one who ordered this amount, they did. So now I have a piece of schluter that I will never use for anything but one that they very well could have resold. I will never deal with this store again.

Only place you need to go for your flooring in Western New York top quality great workers highly…read morerecommend

No longer standing behind their products! This company was once Lumber Liquidators then became LL…read moreFlooring now back to the original name. This is how they get out of standing behind their products and avoid paying out their losses in litigation. We have used their products many times and most were good. Now we have a problem and they say it is the old company. Such BS. Buyer beware. Some bad and dangerous products and they use every corporate loophole to avoid paying what they owe after they cheat or poison you.

Don't bother coming to this store for "free kitchen planning". We've been coming here for awhile…read morebuying things for our house. The employees have never been great or helpful but it was fine since we knew what we're looking for. When it was time to get our kitchen remodeled we thought how great they do free planning. The first time we came here was on a Sunday. We asked the guy cashing out about it. He literally laughed in our faces and said that he was the only one that does it and he's too busy on Sunday's. Okay... Sunday's are busy we called the store later in the week hoping for an appointment. They said they don't make appointments and anytime would be fine. We went Friday right after work. The lady who could help us started with a faint eye roll. Then walked us over to the to cabinets and asked us "which one we wanted" then while trying to give her the measurements she kept cashing over customers out and answering the phone. At one point my husband asked her if she wanted to look at the pictures we took of the kitchen and said replied "I don't care unless they have the measurements" Needless to say I left about the second phone call she answered after that comment

We did some remodeling recently and got most of our materials at Bargain Outlet. They're lots…read morecheaper than Lowe's and Home Depot. The selection here is less but fit out needs and budget perfectly. We had a good experience with everything but the staff. The manager is Jason and he leaves much to be desired. He's very argumentative and not helpful at all. An older lady by the name of Janet is pretty much the same, acts like you're bothering her when you have a question or a return. If you shop here help yourself or ask the younger staff, they're much more knowledgeable and considerate.