Cheryl Vitrano spent a great deal of time with my husband and me on 5/19/26. She had endless…read morepatience, showing us tile sample after tile sample and revisiting each. We wound up solving our bathroom floor tile problem, which we couldn't have done without her and her expertise. We love Best Tile, Cheektowaga!

When we walked into this tile store , we were a bit overwhelmed. Where to start? Emily immediately…read morecame over to us and asked if she could help. After a few preliminary questions, she pointed us in the right direction and offered to get some samples while we browsed and found some things we liked. A few more questions and we narrowed our choices and found exactly what we wanted! Emily was extremely helpful, knowledgeable and friendly. After going to several other tile shops and getting no help whatsoever, this was a great experience! Highly recommended!

I picked tile from this store for remodeling by shower. Recommend store by my contractor and with…read morehis discount it was a decent price. So much to pick from, in all kinds of styles, colors and price ranges. Salesperson was knowledgeable, friendly and helpful. I had an idea of what wanted so I didn't get too side-tracked- which is easy for me to do because there so many beautiful tile samples to check out! Kind of like a kid in a candy store! The salesperson let my contractor know what I selected when he called them to give specific measurements. That determined how much tile needs to be purchased. Tile was ordered and it arrived in about a week to Dobkins from the manufacturer. Next step is for the contractor to pick up this tile and start work on my shower! I can't wait to have a new lovely tile shower!

I gave them the measurements of my job and they sold me too much schluter in October of 2024. By…read morethe time I got somebody to do the job it was this month, July 2025. I had one full piece of schluter left over so I went to return it, totally undamaged, with the sticker SKU number still on, and was told there would be a 20% restocking fee. I'm fine with that and expressed that. She then looked at the receipt and saw that it was from October and stated in a rather snarky voice, with attitude, that she has a 30-day return policy. I'm not the one who ordered this amount, they did. So now I have a piece of schluter that I will never use for anything but one that they very well could have resold. I will never deal with this store again.

3rd time I'm trying to write this. This is a negative review about not getting back to you when you…read morereceive the very vague, not detailed, missing work to be done, quote. Also ridiculous high estimate. I knew he didn't want the job when he was over, I guess it wasn't lucrative enough. To me it was! Called them more then once, left messages, never got back. Wow, how unprofessional!

These people won't even communicate - and i was offering them work after they gave me an estimate…read more Doing business in a honest way is essential and they didn't have the decency to tell me they were turning down my job. I have future renovations planned that will be going to another company. - a response to their reply. I have an estimate in my files, so they can't deny the visit to my rental property and giving me an estimate. We met in person. This makes me think that dishonesty is the problem, just disorganized and dismissive. It's ok - I found another great company.

Heim Handyman Services LLC is excellent. Not only did Jason do very good work, he was knowledgeable…read moreabout current code regulations. Initially, Heim was hired to install a new external door. I knew there was a problem with an interior door and didn't know how that could be rectified. Jason knew how that could be accomplished. My husband and I were very satisfied with his work on both projects. Contact Jason via email or call 716-320-0507. https://heimhandyman.com/

Left messages for two different projects. Calls never returned. I live .5 miles from Heim!read more

No longer standing behind their products! This company was once Lumber Liquidators then became LL…read moreFlooring now back to the original name. This is how they get out of standing behind their products and avoid paying out their losses in litigation. We have used their products many times and most were good. Now we have a problem and they say it is the old company. Such BS. Buyer beware. Some bad and dangerous products and they use every corporate loophole to avoid paying what they owe after they cheat or poison you.

Had a floor replaced in the spring 2022. The store staff was great, the quality of wood was great,…read morehowever, the installers were inexperienced craftsmen. The job was poorly completed and my husband and I actually had to replace some molding and complete the job. Because I was a woman, they responded to the many questions I had with disdain. I actually am very familiar with the installation process and should not have let them continue as the workmanship was poor at best. Find you own experienced installers.

Roger came into my home knowing I needed a simple repair and immediately started talking about…read moreripping through my walls and rewiring my house. The original number he came up with was something like 25K (for a call about a light switch). We seemed to have reached some sort of agreement; and since I'm facilitating selling my mother's house, I got them in touch. Things seemed fine with the lesser fix of 2K. Two weeks before the house goes on the market, I text him and he tells me verbatim "I'm not fixing your electric". Pièce de ré·sis·tance, he blocks my number. 1. My mom & stepfather flew out from CA and fixed the problem in about two hours (along with a bunch of other things him and his buddy Austin left halfway finished: those took several days). 2. I don't think Roger's even a licensed electrician, and if he is, he needs to go back to school. 3. And wouldn't ya know it, he charged me $150 to do less than nothing--He pulled out wires and plates, ripped off part of my door frame for some reason, and then just left them for me to deal with. I wouldn't let this guy anywhere near my house again.

Roger was helpful and straightforward about adding a dishwasher to our kitchen. Previous owners…read moreremodels to the kitchen made our original idea impossible (without another full remodel) but he built a separate cabinet and get the dishwasher installed. It's a completely functional fix until we're ready to do a full remodel.

Excellent friendly service! We chose this company based on the many 5-star reviews and we are not…read moredisappointed! We would definitely use Extreme carpet cleaning again for any future needs.

I made an appointment and then received instructions that I must move all furniture. I'm 64 years…read moreold. Not a cleaner for me

Truly SERVICE in every sense of the word. These folks know their products well and want satisfied…read morecustomers. After having purchased my tile at Madison, I didn't bother to shop around for price on a rug pad. Having just spent 10G on hardwood install, a proper pad was necessary under my wool oriental carpet. Can't ruin new hardwood! The store was incredibly busy mid-afternoon. I waited patiently and was rewarded with great pricing on the perfect product. I will never shop anywhere else!

Madison Floor in Tonawanda did an excellent job installing my new kitchen floor. They arrived when…read morescheduled and completed the work in the time they estimated. The installers Joe and Chuck were true craftsmen. Thanks Madison for a job well done. Bravo.

Tyler was very professional came out gave a free estimate very high. In his knowledge he did…read morewaterproofing absolutely perfectly. He used. Schluter helped me do the registration for the warranty he made my old retro 60s bathroom very modern and frankly it's to my liking I would highly recommend him

I am a semi handicapped person who needed ramp built for the front of the house to left my walker…read moreor wheelchair from the ground to floor level. Pretty basic. I checked with various options. One was all aluminum, tow were wood based. I mentioned code compliance. The aluminum came in at the highest, with the black anodizement adding additional cost. We finally selected the middle one in cost. We talked about using pressure treated wood The was a lot of tension get the final plans excepted. In the end, supposedly with the inspector sigh off, it was not what was planned. The function of the ramp was acceptable, but not great. The worst part was the safety railing was a sloppy mess not up to any code. It had all put together with 1 1/2 brads and a brad gun, fast but not effective or up to code. I finally got my handyman to come and fix it. It's better now and up to code. I would never higher Tyler Miller. First the ha

I would not recommend. When we were given our first design layout we asked for changes. Removing a…read morepantry and adding another drawer base cabinet to replace a standard base cabinet. The pantry was removed but base cabinet was not corrected. We were not given a lot of information from the salesperson. I was unaware of some extra features available that I would have upgraded to. Then they measured incorrectly and we now have a cabinets that do not look symmetrical next to each other.

Larry assisted me with the design.he provided incorrect information about pullout cabinets that I…read morewanted. when delivered they were not pullouts.i also wantEd a shelf above my sin that Larry didn't order. he only provided my contractor with a pencil layout for the cabinets. I laughed initially but spent hours trying to obtain the information on the phone. Larry is lazy, left out important information and details about the cabinets and was consistently vague in any information that we seeking in my were asking. I was hoping to get better service from a small business vs a big box but I was very wrong ....unprofessional, Vague and incorrect information , never recommen.