I had the misfortune of putting a ding into my own car and used their dent removal service. They did an excellent job and pricing was more than fair. read more

I've been with Progressive for 5 years, and I've never had a problem until now: I've never totaled my car, and I've never caused an accident. A few months ago, I hit a deer. Which caused significant damage to the front bumper. I'm glad I have comprehensive insurance to cover the repairs. The shop recommended by Progressive was the local Abra Auto-body. The expected repair was to be completed by Friday, March 22nd. I picked it up on the 22nd. I noticed Abra painted over the damage on my bumper rather than repairing it. Bringing it to Abra's attention, pointing out the poor quality workmanship, they said they will fix it, but it won't be fixed until the Wednesday the 27th, and of course they won't be working on it over the weekend. I called my local Progressive Insurance Rep, Steven Allen, and left a voicemail. On Monday, calling Abra, I requested a loaner vehicle, because I could not get to work, to which they responded, "We don't offer that". I made several calls to Steven Allen, Progressive Rep., and had to leave several voicemails. I also called the Progressive 800 number, and they referred me back to Steven Allen, Progressive Rep. After several hours, Steven Allen, Progressive Rep., called me. He mentioned he did see my vehicle, and agreed that part of it wasn't done correctly. He also stated Abra didn't repair the other damage, because "obviously it wasn't from the deer"; but that he's paying out of his own pocket to get it done. He also mentioned that Abra doesn't have a loaner ready until Wednesday the 27th. All the damage was from the deer. Abra and Steven Allen, Progressive Rep., should have kept me updated. On Wednesday the 27th, I called Abra. Now, Abra states that my vehicle will be delayed until Friday the 29th. Keep in mind, I was never updated by Steven Allen, Progressive Rep., and there was still no loaner vehicle available. Abra also mentioned to call Steven Allen to get me a loaner vehicle. Of course I called Steven Allen, Progressive Rep., and left him voicemail, again. So, now, it's Friday, I went to Abra to pick up my vehicle, and they informed me that it wasn't completed, and they're closing in 15 minutes. Of course, now, I'm pretty upset. The pictures attached show the damage, and the quality of the repair job from Abra AutoBody of Wisconsin Rapids. I'm still here, with no car. Not able to go to my job, and not getting paid. Why am I doing all the work that Progressive should be doing? Progressive needs to help me out. read more

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Quick and fast. Great job on my dodge pick up. All one parts with paint job looking like factory.

This review should be deleted. It was negative but I was the at fault party, not Abra.

I'd give them 4 stars for the work, once finally completed. The paint is very good, not excellent. Very close inspection shows that it is not factory. Anything other than very close inspection looks good. The staff was friendly, for the most part. However, 8 trips to the body shop and 5 weeks to get the, hopefully final, work done. Toward the end, the shop seemed to stop trying to finish my car. They were going to call me when a part came in. After waiting two weeks, I returned to the shop. The part had arrived, but no one called. After the final visit, so far, they didn't even call me to let me know the car was ready. After a couple of days, I had to call and ask if it was done. read more