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    Absolute Termite & Pest Control

    3.9 (407 reviews)
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    Absolute Termite and Pest Control drilled through my water line and shattered my solar panels. The company refused to compensate for the numerous damages done around the home. Said it wasn't their responsibility.

    Just toss it all out in the grass.
    Sean M.

    Booking was easy but communication was horrible. After insisting on a site walk and prepping the home, waiting for hours, calling for updates they could not provide. The office called to let me know the home was not prepped correctly. I asked to get with the person who walked the house with me but he was conveniently off. I was clearly upset and expressed myself and my disbelief and disappointment. They charged me another $400 to prep the home so we could maintain the schedule. Today I arrived to the home in dissaray and all the food products and medicine tossed out in the yard in the rain. When they called about being completed they said they would lock up and close all the windows but that wasn't the case either. Im glad they got the doors to the house closed and locked. The Food in the driveway unbanned in the rain had to be the biggest shock to return to. Im not sure if any of the staff talks to eachother, customer service is lacking. As a small business owner myself I would be embarrassed but not everyone thinks the same. Theres more but thats enough to set me off. I really just hope at this point the house actually got treated i can replace the food, resemble all the appliances, reinstall the screens and move on. After 2 minutes of this review going up another employee called to dispute everything and said they will never work for me again and he will be voiding my warranty. Epic play.

    Signage from the tenting service.
    Darren C.

    Aloha All, Beware of Absolute Termite & Pest Control! They use bait-and-switch tactics. They'll give you a low quote at first, and you'll pay it. But when the tenting day arrives (when you're most vulnerable) they'll demand double the cost or refuse to proceed, claiming the original quote was inaccurate. The Full Story: I contacted Absolute Termite & Pest Control in July and spoke with Maile. They were having a sale, so I booked a consultation to get a quote. They sent out Michael, their technician, who was friendly and professional. He gave me a quote and scheduled the tenting for September. It seemed like a good deal, so I paid it. A week before the tenting, Michael came back for a walkthrough and reassured me that everything was good to go. When tenting day arrived, Cameron, another technician, who was also friendly for the most part, told me the quote was wrong and that I needed to speak with Amy Pascal from the office. Amy was busy, so I spoke with Maile again. She told me that Michael had done the quote incorrectly and that the cost would now be triple the original amount. I told her we couldn't afford that as we had budgeted and planned for this months in advance. After a lot of back and forth, she said Michael had misquoted four other homes recently, that he'd been fired, and was no longer with the company. She apologized and said the best they could do was 2.5 times the original quote. I told her I simply couldn't afford that and only had enough to cover double the agreed initial quoted price. She agreed, and they went ahead with the tenting. Their technicians did a good job on the actual tenting. The next day, they removed the tent and sent out a technician six hours later to clear the house with their meter. To my surprise, it was Michael, the same technician who had originally given me the quote and the one Maile said had been fired for misquoting other homes. I asked him what was going on, and he said he didn't know. He told me he had built the quote correctly and had done hundreds of homes. I immediately called Amy Pascal while Michael was standing right there. She apologized and said she would look into it with accounting. It's now been over two weeks and I've followed up six times. At first, Amy said they were still looking into it and would get back to me. She never did, and now she no longer answers or returns my calls. I thought about just giving up, but something doesn't sit right with me. Michael said he's done "hundreds of these quotes," and Maile mentioned there were "four other homes" that recently had the same issue. That tells me within our community and especially our kūpuna are likely being taken advantage of when they're most vulnerable. That just doesn't sit right with me. I will be reporting this company to the Better Business Bureau. To anyone else who has been scammed by Absolute Termite and Pest Control, I'm truly sorry and I'll do my best to stand up for you. -Mahalo Darren

    The customer service at this company is extremely unprofessional. I regret giving them a second chance. The first time I stopped using their pest control service was because of repeated scheduling issues. They often showed up earlier than the agreed time sometimes by over an hour and then asked me to reschedule. On several occasions, they didn't show up at all. Despite this, I decided to give them another chance and signed a one-year contract. Unfortunately, the problems have only gotten worse. Now, I have been double charged, and their explanation is that I "wasn't charged properly last month." That is not an acceptable excuse. Signing a contract does not give them the right to suddenly charge extra without clear communication or authorization. When I tried to resolve this with customer service and management, they were completely unhelpful and kept repeating the same excuse without offering any real solution. Overall, this company lacks professionalism, reliability, and accountability. I would not recommend their services to anyone. Unfortunately, I am now stuck in a one-year contract, so I hope others have better luck than I did. However, being under contract does not justify double charging customers. A contract should protect both sides not be used as an excuse for poor service or billing issues. The customer service at this company is extremely unprofessional. I regret giving them a second chance. The first time I stopped using their pest control service was because of repeated scheduling issues. They often showed up earlier than the agreed time sometimes by over an hour and then asked me to reschedule. On several occasions, they didn't show up at all. Despite this, I decided to give them another chance and signed a one-year contract. Unfortunately, the problems have only gotten worse. Now, I have been double charged, and their explanation is that I "wasn't charged properly last month." That is not an acceptable excuse. Signing a contract does not give them the right to suddenly charge extra without clear communication or authorization. When I tried to resolve this with customer service and management, they were completely unhelpful and kept repeating the same excuse without offering any real solution. Overall, this company lacks professionalism, reliability, and accountability. I would not recommend their services to anyone. Unfortunately, I am now stuck in a one-year contract, so I hope others have better luck than I did. However, being under contract does not justify double charging customers. A contract should protect both sides not be used as an excuse for poor service or billing issues. Updated: I was charged more than the quoted price $78.53, and my refund of $549.74 from two different charges has still not been processed after two months. I initially spoke with Amy, the manager, who was nice and agreed to a new quote, but the refund never arrived. Since then, I've called multiple times once being put on hold for 30 minutes and contacted customer service through their website. They claimed the refund was issued and told me to contact my bank. My bank confirmed no credit was received. Management has only sent screenshots claiming the refund was processed, but I never received an email or proper invoice. Overall, the communication is poor, management doesn't seem to care, and resolving billing errors is a frustrating, long process. Be careful if you encounter billing issues my experience suggests they may give inaccurate information about refunds.

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    All issues have been resolved with reimbursements. Nothing else to post just have to have enough characters to finish review.

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    Very nice, thorough and professional! I highly recommend this company! Quick response and reasonable

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    3 years ago

    Absolute Termite and Pest Control is the Best! Great service, effective work, and always the nicest people!

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    Page 5 of 11

    Absolute Termite & Pest Control Reviews in Other Languages

    Ask the Community - Absolute Termite & Pest Control

    Do you folks inspect for rats/mice?

    They do free estimates for all services. When I had a rodent issue, they sent someone out to consult with us on where the active area and provide the recommendation for trapping the rat (It was enormous!). It took two months of the rat eating the… 

    View All 2 Questions

    Review Highlights - Absolute Termite & Pest Control

    Shalei came to our apartment and was very friendly and helpful in explaining that it is common for bugs to get into apartments.

    Mentioned in 8 reviews

    Read more highlights

    Pest Tech Hawaii

    Pest Tech Hawaii

    3.7
    (132 reviews)

    I only got the initial inspection (which was free) but got insight on the many holes hidden within…read moremy unit that could be the culprit for the roach sightings. Sean seemed like an honest person; I got an upfront estimate on a quarterly maintenance program, but he also said the traps we already laid out could be enough to keep bugs out. He also let me know that there are other things I could do myself before committing to the maintenance program. Within a day or two I got a email with more details on the maintenance program, along with the pictures he took of each hole in my unit. So even though it had only been an initial inspection, I got enough information to be satisfied with Pest Tech Hawai'i.

    I had a very disappointing experience…read more In July 2026, this company arrived to tent the house across from mine. Without my permission, the crew drove a heavy vehicle onto my driveway and lawn, leaving noticeable indentations. They also turned the vehicle's tires while on the grass, tearing up and damaging the lawn. I contacted the company by phone, left a message through their AI system (which is just horrible as you don't get to talk to a real person. Guess their way of not having to get back to you.) and followed up with a detailed email requesting that someone contact me to discuss resolving the damage. Despite these efforts, I have received no response. Mistakes can happen, but what is most disappointing is the lack of communication and customer service afterward. I simply wanted to discuss the damage and find a resolution, but my calls and email have gone unanswered.

    Environ Control

    Environ Control

    5.0
    (5 reviews)

    I was lucky to have caught a bed bug infestation in my home before it became severe. Called over 10…read morebusinesses but decided with Environ. I'm glad I did. From the first consultation to the day of treatment, I was in constant communication with Wayne who talked me through the process and what I needed to do as 'prep work'. Although I had to remove everything from all rooms being treated they were more than thorough with their treatment. Since then, I haven't seen a single bed bug, my family of 6 has been bite free, and the best part, I paid less than $1000 for a 5 bedroom 2300+ sqft home. Considering how much other businesses would've charged me I got the best results for the amount paid. They also do payment plans which was the lifesaver my family and I needed. Thank you Wayne and Environ Control.

    We have used Environ Control for some three years now, handling termite barrier (Sentricon), rodent…read morebait stations and ant control We live on the beach and are besieged by all three categories of pest, so effective control is important to us. We are delighted with Environ's service. Office staff are friendly and accommodating. On-site service people are always cheery, very thorough, and will always take the time to address any issue we have. When a new issue (e.g. a new ant intrusion) occurs they will schedule an additional call to follow up on the immediate response. We couldn't ask for a more complete, thorough and friendly level of service.

    Menehune Pest Management

    Menehune Pest Management

    4.5
    (114 reviews)

    I never write reviews. Ever. But the way this company does business has left a terrible taste in my…read moremouth and I just feel like anyone looking for pest management should just be aware. This past December and January, I had MPM come out to treat drywood and subterranean termites at my property. They were very quick to respond when they were getting their money, got the jobs scheduled and did it. That part was fine. I was even told I was covered for 5 years for a retreatment if any termite activity was found! Afterwards, we started renovating the property and nearly everyday my contractors were telling me they were were still finding termite frass and active termite activity. I reached out to Menehune and asked them to honor the terms lf their warranty (why would I even lie to them about this?) They said the owner had to come see it for his own eyes before he would honor the warranty. Its now been nearly 4 weeks, I've called multiple times and sent multiple emails. Owner has never came. Ive emailed them picturee, no tesponse. They obviously have no intention of honoring their warranty. I would recommend any other company, I feel duped and lied too and now have to pay for a retreatment within 4 months of having my house treated extensively by this company under the promise they'd retreat it if this exact situation occurred. AVOID.

    Tenting was okay, but we're definitely missing several household items. Crew obviously toyed with…read morethe outdoor bbq and gas canisters littered in our yard. Lastly, wet boot footprints on our carpeted stairs and master bedroom. Very unprofessional crew quality.

    Oahu Pest Control

    Oahu Pest Control

    5.0
    (1 review)

    I've always used Oahu Pest Control, and I doubt I ever will. Everybody I've ever encountered has…read morebeen nice, understanding, and eager to explain. The nicest experience was when I was pregnant and the helper was very careful to explain when my home would be safe for me to re-enter and how it would be safe after it dried. They even set up the fans in my home to speed up the drying process while I waited outside. I've always thought the price was fair, however once the bug problem persisted even after the therapy. Oahu Pest Control was kind enough to visit my house again and treat it without charging me more. Definitely the business I turn to for this kind of services!

    From the owner: Aloha! Oahu Pest Control is here to help, even if pests are a headache. Since 2008, our family-run…read morelocal company has been handling Honolulu's pest issues. We cherish our city and want to maintain it free of pests. To meet your demands, we provide a range of services, including termite control, rodent control, mosquito control, and more. Whatever it is, we reject it. Not your typical pest treatment business, Oahu Pest Control stands out. To eliminate pests quickly and successfully, we employ the most cutting-edge technology and techniques. Our technicians have received training and certification in the detection, avoidance, and treatment of pests. We utilize materials that are safe for the environment and won't endanger your family, pets, or the environment itself. If you're not satisfied with the results, we'll fix it at no additional charge. Keep pests from ruining your day. Get a free estimate on our services by contacting Oahu Pest Control right away. We'll make sure that your residence or place of business is secured against intruders. Since 2008, Oahu Pest Control has dealt with thousand of infestations.

    Absolute Termite & Pest Control - pest_control - Updated July 2026

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