Paid $660 for a washer and dryer to be delivered! Well, the appliances arrived this morning and an…read moreunpleasant and unprofessional driver came in the house and started yelling at me because the dryer vent was not what he was used to and they didn't bring hoses. I was talked to like I was anything but a customer and he was very disrespectful. I told him to put the appliances back on his truck and take them back and I would be in to get a refund. Wow! The last owner started screaming at me at the back of the store before I even parked in front! When I went in she said I was disrespectful to her employee. I tried to tell her what really happened and her and her daughter both verbally attacked me. She refused any refund on the $660.00 CASH payment I made to her a couple of days earlier and told me to leave her store and get the police. I called the police and officer Beecher showed up and I advised him I was not going back in the store and listen to the lies the daughter and mother would tell him and be able to keep my mouth shut. So I gave him the receipt and he went in and talked. He came back about 15 or 20 minutes later and said they were bringing a check out for $550! I said well, that's no surprise they are obviously crooks and have no customer service abilities! I took the $110 hit to my pocketbook, and I am a senior citizen on social security. I would NEVER recommend this business to ANYONE! Go to Menards, pay cash or sign up for a credit card and you even get more than a 30 day guarantee and people who know what they are doing. It won't cost you much more than their idiotic used prices and you'll get to work with professionals! STEER CLEAR!!!!!!!!

Go elsewhere, the saying 'you get what you pay for' and lackluster customer service apply here -…read moreDarren and Pam are failing to meet minimum expectations, and are rude, curt unprofessional folks with a washed out looking showroom - go elsewhere, save the stress and headache stopping here is sure to give you, plenty of other options, and at better prices/service.

Thanks for taking my call so I could talk to a real person and not an answering machine. I…read moreappreciate the time, explaining to me about servicing my applicable, and having the knowledge about multiple products. We will see you soon.

Terrible experience! Serviceman agreed our fridge needed an evaporator fan motor. Came back with a…read morepart that had 3 wires instead of 4. He said it would work fine. It did not. He told us the motherboard was shot and we were better off with a new fridge. $1700 later and a new refrigerator purchased elsewhere. We ordered the evaporator fan on Amazon for $15. Fixed the old fridge ourselves. It's running fine. Requested a refund on the service call and he told us tough luck. Save your $$ and go elsewhere.

Our refrigerator was not very cold and was full of food. My husband called on place and it would be…read more3 days before they could come out. We called Mr. Horner and he came out that afternoon. He found the issue and fixed it at a reasonable price. Definitely will use again!

From the owner: Since 1968 Horner's Appliance is family owned and operated. My name is Ken Horner and I have…read morepersonally serviced over 10,000 appliances over the past 35+ years right here in Peoria Illinois. I service most makes and models of washers, dryers, stove, refrigerators, etc.

The gentleman was on time and was knowledgeable about my model of washer, and the service call was…read morereasonably priced.

I had a really bad experience with Mr. Appliance damaging my dryer and vent instead of cleaning it…read more James came in and fixed the damage and reset the thermostat quickly so I wouldn't have to go another week without my dryer. I highly recommend this professional and knowledgeable business! Thank you James!

This took a whole month. Hopefully my dryer is working correctly it's making aloud noise i hope it…read morequite down thank you have a blessed day

Had an appointment today. They said they would be there by 9:44. They never showed nor called. I…read morecalled the 800 # several times. Each time the time was moved later and later. They still had never contacted me about any delay. 5:15pm came. They never showed up. Poor service. I took today off from work to have my washer repaired.

What a great experience with 'Staats Service Today' and Brandon, the technician! I had called…read moreStaats regarding the lower freezer door in our refrigerator not opening - the sliders had worn out. Staats gave me a timeline and Brandon was there right on time. He gave me a final price and even had to go to the warehouse and back to retrieve the parts. After wrestling a wee bit with the old sliders, he had everything cleared out, the new sliders installed, and everything cleaned up. Great job, and great customer service! What more could a person want! Thank you Staats and Brandon!

Staats communicated back to me immediately and instead of offering to come out for a service charge…read morethey gave me several possible reasons why my stove burners were burning orange rather than blue. One of the possibilities was the use of humidifiers. I had just purchased and started using 2 new ones. I turned them off, waited 4-5 hours and turned on the burners. Blue flame all around. I know it cost Staats a service call but their helpful honesty solved my problem and saved me the money. Thanks Staats. You will get all my future business.