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    Desert Cities Plumbing - Water heater replacment in-process

    Desert Cities Plumbing

    (108 reviews)

    California State License Board - COMPLAINT FILED…read more Better Business Bureau - COMPLAINT FILED Bill Moore, Owner of Desert Cities Plumbing is good at making promises. He is also good at breaking each of those promises. For the scheduled appointment (for which he was a no-show and only after I called him to inquire, did he tell me he would be approximately two-hours late). After the extended wait, two of his employees finally arrived. After some time, one of the two employees took their vehicle and abandoned the other one leaving him stranded at my property without his supplies or telephone. After the employee finished, I called Bill to inform him of the situation. Since I had to leave, he requested that I provide him my credit card information over the phone, and he would email me an immediate paid invoice including the scope of the project. Not a big ask, so I paid in full. Easy right? Nope. I still have no invoice and all I have are his empty promises and LIES. I have subsequently spoken to him on three separate occasions and each time he told me he would email the invoice. To date, nothing. I have also sent him numerous texts, all of which he ignored Unfortunately, this simple request has now cost him this one-star review as well as a complaint with the California State License Board and Better Business Bureau.

    In a nut shell my estimate of $800 ended up being $1.122. Not included in the est was a broken…read morefaucet pipe, above ground that took 45 min they charged me $280 for that, the material was a separate line item $45. The plumber that gave me the estimate and lates out the repair. However two different people came and their remedy was different. Read my full explanation below. If I get a refund as I've asked for I will update this rating.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (21 reviews)

    Roto-Rooter was a very disappointing experience. They advertised interest-free financing, but the…read morefinancing approval process was unnecessarily delayed due to issues between the financing company they referred me to and my application. I was told the delay was because they couldn't understand the pay period shown on my pay stub. The fun is they approved the financing without providing any additional documentation, so the whole purpose was delay the process to help Roto Rooter to charge the full payment. Also they offered the adjustment when financing was approved but never hear back from them. It was a rip off. Because the financing wasn't approved in time, I was pressured into paying the full amount upfront since Roto-Rooter said they couldn't wait for the financing to be completed. The entire process felt frustrating and misleading. After the work was completed, I obtained quotes from another plumbing company and learned that I had been charged nearly twice what the same root cleaning service would normally cost. Based on my experience, I would recommend getting multiple estimates before hiring Roto-Rooter and carefully reviewing any financing arrangements. I felt overcharged and would not use their services again.

    While the plumbers may be competent, the corporate office engages in unethical behavior and takes…read moreno responsibility for their conduct. I paid for services at the time of completion and about 10 days later received a Notice of Pending Lien for other work which was quoted but never contracted for. When I called the corporate office the person who had signed the letter was rude, refused to issue a retraction and apology and "hung up" the phone. My recommendation is to not use this company and find a reputable plumber with ethical business practices. RotoRooter doesn't deserve a one star rating.

    AC Appliance - hvac - Updated September 2026

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