How this business got all the 5 star reviews is a mystery to me. I scheduled an appointment with them to get an estimate to repair multiple appliances that had been fried from power surges. Received a window for the next day between 9-12. Tech arrived at 12:15. He diagnosed the problems and told me he would have to get back to me with an estimate as he needed to find the exact cost of the parts and that I would have the estimate by 5:00pm that day. No estimate came. Called the office at 9:00 and was told they would have the tech contact me right away. When noon rolled around and no response I called the office again. This time no one answered so I left a message. They obviously received it as shortly thereafter I got a text with some excuses but telling me it was being prepared and he would send it ASAP. Again, received nothing. I effectively wasted an entire day waiting for an estimate that never came. Now I have to start all over again with a different company. If I could give them zero stars, I would. Totally useless. read more

Tech was on time. He diagnosed the issue and offered an alternative solution to ordering a new part.

Always get a 2nd bid. I scheduled Precision Appliance Repair to do a diagnostic service call on a refrigerator and a gas dryer at a rental house. They never followed up after the service call. I had to call them two days later to get an update and a quote for the repairs. Received a repair estimate for a total of $1036.11 to install a new "thermal kit" in the refrigerator at a part cost of $541.12 plus 20% mark up, plus shipping. $329.00 for labor. Unknown repairs to gas dryer. I called another repair company that diagnosed the dryer not heating was due to a clogged vent. Diagnosed the refrigerator for a fan replacement of $145 for parts and $150 for labor. Total cost $350. Precision Appliance also charged $129 for the service call which is higher than most companies. read more

These guys are a joke. I use them several years ago but did not realize it. I called for another appliance related issue and I recognized the technician. I had made an appointment to have two appliances installed. Once the technician arrived he gave me the runaround and said he would reschedule and then I never heard from them again. read more

Jonathan, an outstanding technician representing Precision Appliance Repair, called in advance of his arrival, and appeared exactly on time. Jonathan thoroughly checked out our Thermador refrigerator, inspected the coils, and made sound recommendations to keep our appliance in prime condition. We were completely satisfied with Precision's previous service, and made sure to call them back for annual maintenance. Randy scheduled our appointment well in advance, and took care to ensure that the experience was seamless. All of Precision's staff have been kind and considerate, and have offered superior value for the services rendered. Sincerely, Andy & Donna Gregg, Palm Springs. read more

Appointment made to repair an appliance. A couple weeks later told they had a faulty emergency. A few more weeks passed, called and again was reassured someone would come to do the repair. Then, nothing. No call, email or text. Nothing. Ghosted. Definitely would never recommend this guy. read more

Special thanks to Dan Hunt for his quick response, attention to detail but most importantly, great friendly disposition! I'll definitely be recommending to neighbors and friends! Thanks again Dan! You're the best! read more

Our LG Dryer drum locked up after a few days of squeaking. We called Precision on Tuesday, they came out Wednesday morning and completed the repair without delay. Very efficient as they had the necessary replacement parts on their truck. Great job. One of the best, if not the best appliance repairs we have ever had. read more

God works in mysterious ways! I literally had the worst experience with this company. Last Sunday, I used Google at my vacation home and called the appliance repair company, not knowing it was the same company I had sworn I would never use again. As luck would have it, I called, and they made arrangements for the next day between 1 and 4 pm. I received a call, and the tech was on his way. We exchanged the lock box codes and the alarm info, and he took care of everything at the house to give me an estimate. Not only did he give me an estimate, he went even further to recommend that I not fix the fridge due to age, since it was 10 years old and the cost of repair would be over $1,000 he said NO CHARGE today, just let my boss know I took care of you! Seriously, they came through like a champ! I put them in my phone so I could remember to call this company again. After trying to find the right company on Yelp to leave a review, I found out it was them! I owe them an apology and thank them for doing a great job! Thank you! read more

Due to a neighbor's GE Monogram refrigerator flooding their home we had Precision Appliance (Porfirio) spend many hours replacing nearly all of the mechanical parts to our GE last Febtuary. We paid $4,786 and received a 3 year waranty for some comfort. In October the replaced parts failed and again Porfirio spent many hours replacing all that he had done previously. He could not bring the equipment to work. We learned that about 10 years ago GE sold this appliance division to Haier a very large Chinese multinational corporation and the parts were not reliable. We were assured by Jason (Precision's owner) that the waranty would be honored, but that payment from their waranty insurer would take 4 to 8 weeks. Although we did not have any claim against their 3rd party insurer we, as a courtesy, agreed to wait. Around mid December Jason informed us that their claim for insurance recovery had been denied. We informed him that while that was unfortunate it should not be our problem. After much back and forth Jason offered to reimburse us only $2,288. We refused that "offer" and that if we were not fully returned what we had paid in February, 2025 we would seek legal assitance. A week or so later Jason increased his settlement offer to $3,750 or about 78% of the $4,786 we had paid and we reluctantly agreed. Jason, Porfirio and another couple of Precision representatives were all very professional and courtious. My whole issue is that a "waranty" is only as solid as whoever provides it and Precision did not have the capacity to back theirs with us up. Customer be warned. Also stay away from GE Monogram refrigerators. They are unreliable. read more

Stan came out to service our refrigerator. He was on time and professional. We appreciated his honesty and his very thorough diagnostic assessment. Ultimately, we decided against making the repair due to the age and long term prognosis. But I would not hesitate to contact this repair service in the future. read more

Dan came early, diagnosed the problem and fixed it. Professional, courteous, and fun to talk to.

Called to request an emergency service for my parent's custom built-in refrigerator, which was leaking and causing floor damage. They were able to get someone out within three hours, and my father was extremely impressed with Nicholas's professionalism and expertise. Many many thanks for the quick service and assistance. And kuddos to Nicholas for being so great! read more

Last June we had Precision come out to repair our under-counter icemaker. The repair required a new circulator pump, thermostat, and cleanup of calcium accumulation, not a cheap repair. Last week we had some leaking and Porfirio came out and diagnosed the problem as the circulator pump. We had a one-year warranty on parts and labor from last year. So with approximately two weeks remaining on the warranty Porfirio had us back up and running in a week. As a jaded customer of many businesses I expected some backtracking on the warranty but Precision and Porfirio renewed my faith in honest business practices. Thank y'all. read more

I had Daniel Hunt repair the igniter on my oven and was very pleased with his knowledge of the job, his work ethics and professional courtesy If we ever have a need for repair we will call and ask for Daniel again. Thank you precision! read more

Precision Appliance is excellent! They have serviced our appliances for a number of years and the technicians are knowledgeable, professional and communicate well (as does the office staff). They take time to explain what is needed and why. Recently, Jonathan serviced my Thermador refrigerator; he communicated what needed to be ordered, when the item would arrive and was here to complete the service as soon as the parts arrived. He provides excellent service at a reasonable price. Highly recommend Precision Appliance! read more

Very nice service technician came out to see about replacing or fixing the ice maker on our Kitchenaid refrigerator. His quote to replace was $554 and would be back with the part in three days. We called a second company who came out that same day. He had an icemaker on his truck. The cost was $280. Less than an hour. Really dislike being taken advantage of. read more

Had a refrigerator break down, called on Sunday and made an appointment for the only available service call on Tuesday. The tech showed up on Tuesday afternoon. Did nothing but said to keep the refrigerator running overnight and would be back on Wednesday afternoon. No word at 3p.m. Called the tech he said he was held up and would be by later. Now 5 p. m. no call, no tech. Pass on this company. read more

They got back to me in a prompt and reasonable time had my fridge up and running within 30 minutes Great service on time highly recommend read more

Precision Appliance Repair - Electrolux refrigerator with a brand new door - Appliances & Repair Near Me

The built-in microwave was buzzing loudly after initial repairs. I had it fixed, and Jonathan at Precision followed up to apologize and to make things right. Thank you, Jonathan, for your honesty, concern, and quick resolution! read more

jason arrived early, quick diagnosed and fixed the problem on my refrigerator. He was very professional and discussed with me the care of my appliance read more

Stay away from this horrible company. If it were possible to give them no starts I would. I waited 5 days for an appointment to replace the seals on my Kitchenaide refridgerator with original Kitchenaide seals. had an appointment for between 9 and 12 and at 7:15 am they called and said that bthey will not do it!!!! read more

Dan was super friendly, and very thorough. Explained everything, showed me what he was doing, and recommended future stuff but never pushed. Very genuine and I never felt like I was getting hustled like with some other repair companies. Great with dogs and great sense of humor. The appointment process was easy and that gentleman was very thorough and honest too. Highly recommend! read more

What a great team! I called Precision Appliance Repair when our dishwasher stopped running. I spoke with a wonderful scheduler, Rosie, who was able to schedule a repairperson to come out the very next day. Dan, the repairman, arrived on time and called 30 minutes before he arrived. Dan was so professional, knowledgeable and took time to lay out our options without pressuring us to move forward with a costly repair. I would highly recommend Precision Appliance Repair and Dan! read more

We called Precision regarding a broken, old washer and consulted with Randy, who understood that we wanted to keep it. The next day technician Dan came out and delighted us with his knowledge, demeanor, and sense of humor. The part came a few days later, and Dan came out , true to his word, even though it was after 6 PM. We were totally impressed and will use this company again. read more

Mike is a very thoughtful and pleasant person and goes out of his way to provide exceptional service. He even came out to our home to repair our refrigerator on a Sunday! I recommend him wholeheartedly!!!! read more

I had an appointment with Jonathan and he never showed up. It was between 4pm and 6pm. I called them back and the owner started to tell me that he messaged him right after I called, and I said I don't have time for that. So his response to me was "do you want to cancel." Of course I do. I've messaging him a total of three times within the time frame that I scheduled for. read more

Three visits 2 different parts and still no working dryer. I questioned the first repair because what he said did not make sense and my dryer would work in other modes - just not in the timed cycle. Also, I knew that part didn't work for 2 years and told the repair person that. He brushed me off and told me I was wrong. So, he replaced the part and it still didn't work. He came back, said he needed to replace the timer (which I said earlier). He argued with me about the need of the first replaced part. Never apologized for not fixing it the first time. He said he had to order the part. So, we are on the third visit. Replaced the timer and said it was fixed. All the time he argued with me about how he had to replace the first part anyway. He said if this didn't work, he would refund all of my money. Dryer still stopped mid cycle. I called him and requested a refund. He said he would come out and get the parts and refund my money. He came and took the parts and then told me that he would refund all my money EXCEPT the $129 for the diagnostic call. I reminded him that he said all my money would be refunded and again, he was arguing with me about the whole situation. Never once apologized for not fixing it. He even argued with me about how much dryers cost al lowes. He seemed more interested in being right than in actually doing a good job. read more

We have used Precision Appliance Repair for oven and dishwasher repairs. Both of the technicians were extremely professional and very knowledgeable. They are very timely in scheduling the service appointment and provide updates on arrival times. I highly recommend this company. read more

I confess to having put a heavy item in our washing machine and realizing there could be consequences. Sure enough, the blanket looked like a giant Dutch baby pancake out flat and the agitator was nowhere to be seen. I pulled the poor agitator out of the maelstrom and realized I would need Donald Trump's teeny tiny hands to insert the screw and washer back in to the assembly. We called Precision late last night (Thursday just before closing time) and Rosie scheduled me right away for Friday afternoon between 2-5. Ilia arrived at 2:20 and went right to work. The machine is working its way through the cycle and all is right with the world. Having just moved to Palm Desert in September, we are grateful to have such a wonderful resource. I promise never to smash a big item in there again but if we need help we will turn to Precision's experts. read more

Dan was so professional in fixing my dishwasher and had a great sense of humor to top it off! He never made me feel like he was trying to hide any fees and explained in detail what needed fixing and how to avoid this in the future. He's also a cat lover, so cherry on top! Thank you Dan, we most definitely will contact you again the next time we need an appliance fixed. read more

I called PRECISION APPLIANCE REPAIR to get the icemaker in my Kenmore refrigerator fixed. JONATHAN MEZA came promptly the next day. He fixed the icemaker so easily that he didn't want to even charge me even though he had driven to my house. However, it occurred to me to ask him about another different problem with our disposal not working at the same time as our hot water dispenser on the kitchen sink. He doesn't work with either of those items, but he took a look under the sink and figured out that I needed to buy a Trond Multiplug Outlet Extender. I'm 82 years old and don't always know how to do things. He showed me how to order what I needed, I ordered it on Amazon and it came the next morning. Jonathan is the nicest, kindest, and most capable appliance repairman you could find. I highly recommend him! Beverly Dresden read more

They Came out to look at my dryer charge me $129 to come out service fee and wanted to charge me $258 in parts for my dryer which are only $39 you're making money off labor and you wanna screw your customers for over $200 add on for a $30 part rip off read more

My Viking Oven quit working so I found this company online. Called and they sent out a repair person. He was supposed to arrive between 10 and 2, didn't get there until after 4 in the afternoon. (No call saying they'd be late) Looked at my Viking Range for about 5 minutes, got the serial number and said he would see about ordering parts and get back to us either that evening or the next day with a quote for parts and repair. Never heard from them.Since we never heard from them I called them about a week later and the woman I spoke with said she would have the repairman that was at our house call me back that day....still haven't heard from him. I have many questions about this business, they apparently have many different phone numbers when you look them up on-line. Are these individual repair people that use the same business name? Why is there no central phone number? I'm so disappointed as the reviews on Yelp are all pretty good. NOT my experience at all! read more

Our Viking oven stopped heating. Called Precision Appliance and Porfirio can out to assess it and found a "fried" circuit board. He could not have been nicer and explained everything, immediately ordered the new part, explained the billing (which was very fair). When the part arrived, immediately came out and put it in, teated it, cleaned everything up and now we are very happy. Porfirio was wonderful, pleasant and polite. Will definitely be using Precision again! read more

On time. Very friendly and solved the problem with ease. The service call was more expensive than others but nothing is charged if the problem is resolved. We paid parts and labor. It turned out to be very reasonable. read more

Remarkable is the onle word that keeps coming to mind, over and over again, abotu these folks. These are talented and very fine people. As honest and knowledgeable and polite and even kind. I have actually passed their name on to Pacific Sales to recomend to their customers. We recently had a complicated and stunning Thermador oven installed on PS. Our wonderful sales person at Pacific sales is who you should buy all of your appliances from. The only problem was that when I went to use the oven the next day, it did not work. After a few hours that evening I learned it was in Demo mode. THAT took a few more hours to figure out how to fix. However, once out of demo mode, the lower oven still did not work at all. We headed back to Los Angeles for a few days. There was a long power outage in our Palm Springs area that weekend, and when we arrived back in PS on monday morning, all the kitchen clocks needed reseting, AND the oven worked! Perfectly---and man Thermador makes terrific appliances. In the middle of all of this, the earliest that Thermador could send someone was over two weeks from the time it was installed! In desperation I decided to hire my own technician. Came here to yelp, read the reviews, and hired these guys. Called them on a friday and they were there at 9am on monday.. They called when they were 15 minutes out. When they arrived and I told them the story, and yes, I offered to pay them anyhow, they insisted on coming in and checking it out. Turns out things were now working perfectly, so their was no need for them. Well, we also had a small problem with a dryer. They checked it out, and for good measure he took a look at one of our washers and made a recomendation of the most relaible one to buy when this one died. The guys who came are brothers. And what a family is all I can say. Jayson wrote the name if the best model washer on the back of his card and I offered to pay them for their time, and they would not accept. They said it was because everything was working fine. But what about their time, their expertise and knowledge? I got wondeful service. I got service even better than the manufactorer provides! They did not get paid. But they did get a loyal customer who will recomend and more. thanks guys and Merry Christmas read more

Precision Appliance arrived the same day we called to fix our GE Monogram refrigerator, which was leaking water. Their service was not only prompt, but professional, effective and friendly. We would have them come back for any of our appliance needs in a heartbeat. What an excellent company! read more

I recently wrote a negative review about lthis business. The owner happened to read my review and immediately contacted me and apologized for the lack of service that I had received. He asked if I would be willing to give them a second chance and, after some discussion, we reached an agreement. Nick arrived the following day, diagnosed the problem, and check for availability of the part...and informed me he could get it by Tuesday. He texted me Tuesday and said he had the part, came and installed it, and my ovens are working beautifully now. I want to recommend Precision Appliance Repair...not only for their workmanship, but for the willingness to admit wrongdoing and try to make it right for the customer. They will be my go-to for any appliance issues going forward!!! read more

The service team quickly diagnosed our problem, ordered the necessary parts, and performed the repairs/replacements in less billable hours than they estimated. Their knowledge of our problem allowed us to spend thousands less on a new-built in refrigerator by just replacing key components. Highest recommendation. read more