Receptionist very helpful and attendance to your needs. Repairman are cleanly dress and professional. Had to return a couple times to fix the repair with no additional charge. read more

A tech was sent to look at loud noise (whining) when washer was on spin cycle. Charged me $80.00 for shining a flashlight into the drum. Claimed it probably (not definate) that the bearings were going bad. Did not investigate any further. From my research after he left, there are other possible reasons for the noise. When I started to write a check for the service, he asked if I could give him cash. Why would the service tech ask for cash when the the company (All Valley) was invoicing me for the service. Seems suspicious. read more

Called All Valley Appliance to repair my dishwasher. They came out and fixed it without any problems. Very impressed with the repairman and his professionalism. I will definitely call them again when I need more repairs. read more

Top-shelf service, prices and efficiency. We had 3 different issues in one month - fridge, dryer and dish washer. AVA fixed what was broken and advised us on what to do to save money. Honest, intelligent and reliable. As long as we are living here, this is the only place we will go when we need help with our appliances. Thank you! read more

The only appliance repair company to use. I have used them for years and always refer them when asked for appliance repair company read more

Communication Not able to read directions to get to my home. Repairman left without telling me why. The office didn't communicate with each other regarding the repair needed. read more

Great people , great prices! From sale to delivery . Thank you ! The appliances say used but honestly you can't tell by looking at them. They have done a great job of making them look new ! read more

We contacted All Valley on October 24th and they were initially great. A repair man came out within two hours and diagnosed the problem. We were told that parts needed to ordered, that the fee would be $353 and that he'd come back out on Tuesday or Wednesday of following week to install. After hearing nothing on Tuesday or Wednesday, I finally called THEM on Thursday and representative told me they could get me on the schedule for Friday. I waited all day Friday but nothing. I did not hear from them on Saturday, Sunday or Monday so I called A to Z Appliance Repair on November 5th and they came out an hour later and repaired my fridge for only the price of a service call. After he tested parts, he said they were fine. That was nearly two weeks ago and I, believe it or not, STILL have yet to hear back from All Valley. I think that's nuts! read more

All Valley Appliance - Receipt from A to Z Appliance Repair. Bill was $75. - Appliances & Repair Near Me - Thousand Palms, California

Our experience with All Valley Appliance pertains to their repair of our microwave and our dishwasher. First, on the microwave they were supposed to fix the unit at the same time as the dishwasher, but the repairman forgot to bring the parts, so we had to reschedule and wait an additional week. Then we he came out it turned out to be the wrong part, so another reschedule and another wait for an additional week. Finally the microwave was repaired, and now we find out that he forgot to screw one of the plates in, so the part sitting above the door is wobbly. Truly an amazing display of persistent incompetence. The experience with the dishwasher was not satisfactory either, after the repair, the unit was not fitted properly under the counter, so another return trip and another week's wait. read more

Very pleased with the service I received. My service technician was polite and prompt. Would definitely recommend this company.

Nice company Knows their stuff Quick response Best in desert Good work Lov the owner read more

Great customer service, arrived on time for delivery & even referred me out for work they don't do

Duane is great. My freezer ices up behind the back wall. I've had multiple technicians work on it. It's been over a week and still doing fine. I hope it last . He is honest and trustworthy. read more

I've been living full time here in the desert since 1991, and have used All Valley since that time. They are family owned, and very pleasant to work with. I have gotten very good advice regarding which appliance brands have longevity, and which I might want to steer clear of. This is invaluable when making a big ticket purchase. Their response time has always been very good, and the time frame scheduled has always been met. I recommend them to everyone who needs an appliance taken care of! read more

Called for help converting my LP gas stove to natural gas. Basically didn't want to be bothered and told me I needed to do it myself. Totally not my field of expertise and why I called them. Why be a company doing appliance repair work if you don't help? Very disappointed! read more

I love these guys. So honest! I have a 20-year- old refrigerator that stopped freezing. They came out and fixed the defrost and it worked well. But soon after another problem occured and the need part was no longer available. They spent nearly an hour working but didn't charge me a dime for the 2nd visit. They pronounced the refrigerator dead. I asked the technician for advice on what to buy and where to buy it. Today Lowes is delivering a new refrigerator. Even though All Valley couldn't fix it, they were honest and didn't take advantage of an elderly lady. I would definitely call them for all my future appliances repairs. read more

job very well doné, as expected .. AVA is always my first call, have not had to call anyone else very reliable ,on time , in such short notice. read more

Professional treatment from both the office and the repairman. The invoice says 90 day warranty on parts, 30 days on labor. That seems pretty reasonable to me, as was the cost, and they have senior and cash discounts. Duane showed and explained what he was doing to fix my dead fridge, like any good gadget doctor should. According to an experienced real estate broker I once knew, it's very common for used appliances to stop working when they're moved from home to home. In my case, here was why: mine was too big to be easily wrangled through the front door, so it got some pretty rough jostling - by movers who, in their defense, were faced with impossible deadlines and working furiously in this wicked desert heat. But it caused some insulation to get knocked loose and caught in the fan, so when I turned the fridge back on the fan couldn't turn and it burned out the fan motor. Things I learned: 1) Enough care needs to be taken to be gentle when moving appliances - if my front door had been removed, like it was last time, there would've been no banging struggle to get it through. 2) If I'd opened up the back and inspected it before turning it on, I could have seen the displaced insulation and prevented the problem altogether. 3) He also advised me to, twice a year, vacuum behind that removable panel at the front bottom of the fridge - accumulated dust impedes air flow so makes it work harder. I'd done that exactly never, but he did! So cool. read more

The showed up when they said they would. Ordered parts at a fair price and installed them for a working dishwasher.

There is the best service in the valley. I recommend 100% use them and I have recommended them to my client that I work

We have used All Valley to fix a few appliances over the course of our 45 years in the desert. Always a good experience.

I contacted them online for a quote and provided considerable information. They responded with a minimal message. I asked a follow-up question and they responded with exactly the same message. That's not what I call being responsive. I have taken my business to another vendor. read more

In less than a week my appliance was repaired a Maytag washer. The repair man came and was gone in no time. The repair was of reasonable cost. He would not however take the lock off my washer. Don't want it locked I have no children in the home. read more

Service date: April 14, 2020. Jenn-Air refrigerator freezer (on bottom) had water collecting inside freezer, resulting in frozen sheet of ice on interior base and occasional pooling of water on kitchen floor. Dewayne was dispatched same day/next morning, and identified and addressed issue all within one hour. Total: $150 I recommend All Valley Appliance - good customer care and service, and knowledgeable technicians. read more

Duane came out to repair both my dryer and ice maker. He was prompt, professional, friendly, personable and mindful of time. Not only did he do a beautiful job with the repairs, but It was a pleasure working with him and having him in our home. My experience with this company was entirely fabulous from the first phone call all the way through the repairs completed. I simply refuse to use anyone else for any of my appliance repairs. I would've given 10 stars if I could've. read more

This company was recommended to me when I needed an appliance fixed right away. They couldn't get a repair man to me for 6 days after I called. Despite needing my dryer fixed right away, I waited as I thought they would be good and reliable. Well, the day came for the repair and the technician never showed up. I called and they messed up their schedule and I was never booked for the day. Completely unacceptable as they definitely knew my situation. Needless to say, they really put me in a really bad bind and wasted my time. I called another company and they are coming out same day. Should've done that in the first place! Reliability is key in this business and unfortunately this company could not deliver! Not recommended at all. read more

This is a great small business! Dwayne came out to help me with my washer and was so patient and kind. Excellent customer service and reasonable service fee. I would recommend! read more

Great customer service, they were able to fix my dryer that I thought I could clean and actually ended up throwing the bearings off. They're also honest! I asked about getting my dishwasher fixed and they gave me honest recommendations and knowledge about dishwashers and even gave me other businesses to use for instal. read more

Great over the phone customer service! They didn't have the exact part I was looking for due to national shortages, but they worked to get me a replacement that would fit just the same. Took my order over the phone and I paid over the phone. Will get a call when my part is ready. Easy! read more

I will never call anyone else! I called All VAlley Appliance and they arrived within 30 minutes! The gentleman that came was very nice and professional. He inspected my Whirlpool refrigerator and ran a diagnostic test on it. His recommendation was to have an approved Whirlpool inspection as he suspected it could be an electrical situation. He did not even charge me for the standard charge to come out. He provided me with the number to call. Well, $139 later an approved Whirlpool repair company came out and determined it was a design flaw and the wiring in the harness had been severed due to the opening and closing of the freezer door. The solution from the Whirlpool Approve Repair Company was to replace the entire freezer door at an estimated cost between $700-$1000. The entire fridge was $1400. Are they NUTS!!! I spent 2 1/2 hours on the phone with Whirlpool and would not admit it was a design flaw nor stand behind their product. I WILL NEVER BUY ANY WHIRLPOOL APPLIANCE AND ANY OTHER PRODUCT WHIRLPOOL MAKES INCLUDING MAYTAG AGAIN!!! This is definitely a design flaw and a hazard as it has to do with electrical wiring being severed and could cause a fire. I have contacted All Valley Appliance to see if this simple repair can be done by them. Stand by and will provide an update soon! Update 7/21/2023 All Valley Appliance Repair was scheduled between 1-3 today. They called at 11:15 and said we can come now. 10 minutes later Jessie & Armando arrived. Within 45 minutes they fixed my ice maker and Ice is being made as I write this. They were so nice and professional!!!! Shame on Whirlpool for this huge design flaw and not acknowledging it as such. I will never buy any product made by them again including Maytag!!! If you want GREAT SERVICE and VERY FAIR PRICING, CALL ALL VALLEY APPLIANCE!!!!!!!!!!!!!!! I can not sing their praises enough thank you Jessie, Armando & Rosa who listened to my desperate needs and got to work on it right away!! Brice Kirk Cathedral City CA read more

Duane is Amazing!! Diagnosed the problem IMMEDIATELY with my icemaker. Lowes made 3 trips and couldn't get a new fridge/icemaker to work! Duane took a look, saw they had the wrong interface cable. He got the right part, came back and WOOO HOOO it works!! He was very patient with the senior tenant and ME. Great communication. Just a great guy! This is an EXCELLENT small business and they deserve 20 Stars. The Company and Duane went far above and beyond to get this solved!! So very thankful to have this stressful situation behind us - and thankful for Duane's expertise!! Top Notch! All Valley Appliance is worth their weight in gold! read more

I called All Valley Monday and ordered a replacement ice maker for my Samsung refrigerator. It came in on Wednesday and I picked it up that day. Fast, competent service. Pricing comparable with Amazon - shop local first!! read more

rude they are rude they want to charge to come out and give an estimate even when i told them exactly what part and part number they need for the repair read more

I just bought a new home. All Valley's appliance service has been out to service both my refrigerator and my gas cooktop. Both times they have been prompt & knowledgeable. They will be my first call from now on when issues come up. Highly recommend. read more

I called All Valley today and spoke to Rosa about my LG refrigerator that stopped cooling after 4 years. She could not have been kinder and more helpful. She gave me the number to call LG customer service because LG has had continued problems with compressor failure and mentioned the class action lawsuit against LG that ironically, I received in the mail 4 days ago! I called them and the compressor will be replaced free of charge including labor! Her recommendation was worth it's weight in gold and is the zenith in customer service! Like some other companies, she could have easily scheduled an appointment, sent a technician out who would probably tell me the repair could not be made and I would be stuck with a service call charge. Kudos to you Rosa! I will be calling All Valley in the future for any appliance repairs. Side note: AVOID buying LG refrigerators with the Linear compressor! read more

All Valley was very friendly, responsive and courteous. Their technicians were on time and fixed my fridge in about 45 minutes. I will definitely call them again should the need arise. read more

I have a rental in Palm Desert that had an issue with the Dishwasher. All Valley was recommended by a Plumber that I use, so called them up. They were quickly able to send someone out the next day, but were only able to get it open and had to order parts. Although there was some confusion as the service tech didn't seem to be able to contact me with the correct number to give me a quote and schedule the follow-up, when I called them a few days later they quickly ordered the part. Once in we were able to get the next service call date quickly and get it working. Another confusion about applying the initial service call to the overall quote, but the Tech called me and we got it all worked out and they issued me a credit. Overall some hiccups, but they worked hard to recover and were more than fair. I would recommend them and use them again for any future issues. read more

fixed my washing machine .. thank you ! Great customer service .

They showed up on time, were able to fix my dryer and were courteous as well as fairly priced.

Good place to go and get your parts. Been there a few times and I h not had any problems with the parts or there employee's. Will be back there for my next part read more