I bought a washer and dryer from them recently via their ad on Craigslist. I paid more than I would have from a private buyer because they offered a short warranty and as a small business I expected service.
After about a week of use the dryer quit working on the weekend. They came on Monday and fixed it; apparently it was the door switch...a quick and cheap fix. They suggested that we were slamming the door too hard. Since I am the one who was using it and I knew I didn't slam the door I knew it wasn't because of that, it was just a bad part.
A couple of weeks later the dryer quit again. But this time it was a week past the warranty. They said they'd come out anyway but for some reason my son didn't hear them knock or ring the doorbell, as they claim they did, even though he was sitting in the living room waiting for them. They then told me it was out of warranty so now they'd have to charge a service call and again suggested that it was probably broken because we were slamming the door. How do they know that if they haven't even looked at it? Again, I was pretty sure it's not because of slamming the door because I'm the one that uses it and I don't slam the door.
They kept insisting it wasn't their fault and even though I reminded them of our conversation when I first bought the set that I planned to upgrade to front loaders and buy a new fridge in the next several months they still didn't want to come and fix the faulty dryer they sold me. They seemed more interested in blaming me than retaining a customer. After several back and forth texts I finally told them to I'd handle it myself and that I'd buy my front loaders and fridge somewhere else.
I went to an appliance parts store (as it turns out it's the same one they use) and the counter guy helped me diagnose the problem and fix it for $15. Turns out it had nothing to do with the door at all...it was the thermo fuse in the back of the dryer, something I'm sure AC has in their toolbox. It only took me 15 minutes to fix it.
I'd suggest to these folks to try to think about improving their level of customer service by 1) honoring an freshly expired warranty when an appliance fails TWICE within a month, 2) stop blaming the customer for the problem, especially when you don't even know for sure what the problem is 3) sometimes it's best to eat a little labor and gas today in order to secure a good customer for the future instead of saving a penny today and losing a dollar tomorrow by running off someone who could bring you lots of business in the near future. 3) Spend a couple bucks to fix the inexpensive maintenance parts like fuses and door switches BEFORE you sell the machine so as to avoid costly warranty repairs and inconvenience customers later.
So, my experience with these folks started out good but ended badly and i won't buy from them again. read more