These people are really on their A game. I called several AC companies and none got back to me…read more These folks got back to me within the same day, and sent someone to inspect the attic within 24 hours. They told me the inspector would be there between 9AM - 12PM. He was there at 9:01AM. He let me know that my ducts were BUSTED. Like really bad. Gaps everywhere, broken stuff. The "Miami special" he called it. Showed me videos of all the issues to verify what he was saying. Although at first I thought the quote they gave me was a bit on the higher end, after I saw everything they did I've changed my mind and think the quote was honestly very fair. They replaced all the ducts in my attic, hung them (they were lying on the floor before...), replaced all the vents, covered my entire house in plastic, added an air return to a bedroom, picked up all the debris when they were done, and did all that in just like 3-4 hours. Honestly these folks are incredible. Shoutout to Amit. Such a friendly and funny guy. He took the time to explain to me all the issues he was seeing and why they mattered. He was the first one in a line of guys to finally explain that the master bedroom was so hot (5+ degrees hotter than rest of the house) because it didn't have a return. Once they installed that it feels like I have a new house. I've never slept better.

Work done: Duct cleaning (14 ducts), air foil cleaning, install of uv light, and a custom sized new…read morefilter. Ruben was very responsive and his crew was friendly, professional and they did a spotless job. Everything was covered in plastic and all I did to prep was move stuff out of my a/c pantry closet and removal of a few of the more breakable objects.

After meeting with numerous HVAC company representatives, I can honestly say that Nicholas, the…read moreowner of Frascona HVAC, stood out like none of the other. Frankly, there's no comparison. He was the only one that I felt, almost immediately, I could trust with the delicate job that needed to be done at my property. While others immediately tried to sell me a brand new system, he took the time to truly listen to my concerns, thoroughly evaluate the problem, and focus on finding the actual cause instead of pushing for the most expensive solution. Nicholas was professional, knowledgeable, patient, and incredibly respectful throughout the entire process. He explained everything clearly, answered every question I had, and never made me feel rushed. It was obvious that his priority was solving the problem and not just making a sale. Thanks to his expertise and his hardworking team, my issue was correctly diagnosed and finally resolved. I couldn't be happier with my decision to trust him. Finding someone with this level of honesty, integrity, and technical knowledge is rare. Because of the outstanding service I received, I'll definitely be signing up with Frascona's maintenance program and will be using him for all of my future HVAC needs. I highly recommend Frascona HVAC to anyone looking for a company they can truly trust.

Quick response time. Very pleasant and taking the information. They made themselves available the…read moresame day and diagnose the issue properly. They returned about two days later once the part needed was received. Everything's been working well since! Reasonably priced.

I honestly can't say enough good things about these guys. I've been using them since they installed…read moremy new AC two years ago. Anyone who lives in Brickell knows that getting a service tech into these buildings with the parking situation is a total nightmare--but they made it look easy. They're super professional and actually honor their warranty. Every time I've had a minor glitch, they answer the phone immediately and stop by at the earliest time possible, and usually have it fixed the same day. I called them again today because of this Miami cold snap, and Daniel was a total lifesaver. He was at my place within hours and figured out the issue right away. Turns out, it wasn't even my unit--it was a problem with the building's cooling tower. Daniel literally went out of his way to talk to the building manager and the tech team to get it sorted. To top it off, he waived the diagnostic fee since it wasn't my unit's fault. Just a genuinely nice guy and a great company. I'm never calling anyone else for AC stuff. Period.

The quality of service from the price to customer service and technician's visit has been…read moreexcellent. I always recommend them to friends and family.

Thank you, Marco, for rescuing my malfunctioning Air conditioner, once again!…read more I love knowing that when something goes wrong with my A/C, help is only a phone call or text away. Marco is professional, friendly, and compassionate. Of course, he fixed the problem, plus checked over other issues as well. He doesn't withhold information, nor try to add on any extra services; that being said, if he did recommend that something needed to be replaced or upgraded, I would say yes in a heartbeat, because I trust him completely. Due to his help in the past, when I did find the a/c having an issue, I wasn't stressed at all, because I knew that I was in good hands. Thanks, Marco!

While I ultimately didn't need service any longer I wanted to share my positive experience with…read moreMarco. He was very prompt in returning my messages and was willing to come out same day. He asked questions beforehand to ensure a visit was even needed. I appreciate him trying to save me time and money. Will definitely be doing business with him in the future if I ever need AC service.

I appreciate the communicating. I didn't end up going with…read morethe company, BUT I will say the owner was kind and took the time to speak with me and explain the services.

Great service !!!Great company!!!!! Great prices !!! I call them because my air condition at my…read morebusiness was acting up. You can tell they are very honest !!! I highly recommend!!!

Our AC was broken and Yorgi was quick to respond and help us out!…read more I have used him on separate occasions, my family too. and for air duct cleaning. He's honest and quick! Thanks so much!

Super nice and courteous. Did a great job. Came quickly at a moment's notice and gave us a free…read moreestimate. I would definitely recommend!

Used their service again, but this time for a plumbing issue. The technician that came did not…read morespeak English and had difficulty explaining to me what the concern was however, he did get across that I needed to replace the toilets. The home is less than 10 years old so replacing toilets seemed a bit excessive. I ended up researching the noise the toilet was making myself and realized that it was something that can be fixed pretty easily. I called the manager and spoke to him regarding the poor advice received in regards to replacing the toilets, and he said they would send a second technician to assess the situation. Instead, he sent me a message stating that the initial technician was right and did not send another technician to assess . I ended up going with a different company who came and replaced the valve ...which successfully lowered my water bill by 50%. Problem fixed - without having to replace the entire toilet. I was initially a fan of NSP, but this last visit was very disheartening. I think if they had sent a second technician to evaluate what I was concerned about, they would have seen that the first technician was indeed wrong. I will not be using them again.

Updated Review After…read moreraising concerns, Carlos immediately stepped in and was both professional and understanding. His hands-on involvement made a real difference in getting the project completed. The technicians, including Reydiel, were courteous, skilled, and did a great job. The project has now been completed, and we're happy with the quality of the work. Based on this experience, I would recommend the team--with the note that improving scheduling and urgency would make the overall service even stronger.

We had another AC company come out and basically gave us the run around and really caused us a…read moreheadache. These guys came and not only diagnosed and fixed the issue promptly. They were also honest about pricing. Thank you.

As repeat customer- This is the company to go with for integrity, great service, reasonable price.read more