Had a drainage issue with my Bosch dryer. Mohamed quickly diagnosed and it and did some…read moretroubleshooting. He explained what he was doing and what the next step would be if he couldn't clear the drain. Luckily he was able to clear the pump and we're back in business.

They recently did work on my dishwasher and I am super satisfied. The technician was prompt and…read morecommutative. When a part was needed there wasn't unnecessary delay, he picked it up and I was good to go the next day! Great experience overall and will definitely use them again.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Communicative, quick, and ensured I had all the info to make a decision on what to do. Highly…read morerecommend

Amen was fantastic. Fixed my dryer with no problems…read more He responded in a timely manner, and arrived promptly the next day. Excellent service.

My ten-year-old Ariston washing machine made extremely loud noises when filling with water. A day…read moreafter touching base on Yelp, Amine was on-site and determined that the issue was two water valves that needed to be replaced. I ordered the valves from an online retailer he recommended, and a week later, he made the repair. I've run five loads of laundry within 24 hours of the repair, and everything appears to work correctly. Thanks, Amine.

Friendly, fast and reliable…read more Willing to share guidance on which appliances to purchase going forward.

We got hit with a large power surge recently and my fridge and stove were affected the week before…read moreChristmas. I reached out to Rodger and he and his colleague Thomas arrived the same day and immediately identified the issues in both appliances. He provided me with a full explanation, clear and fair pricing and gave me his word that my appliances would be in business by Christmas. Rodger did not disappoint. My appliances are working properly and I am so very appreciative!! He also suggested additional measures that will protect my appliances in the future. Thompson Appliance Repair is now my go-to for any appliance issues I may have in the future. Thanks again!! :) A. Savoy

The team was great with communication and we were able to set up an appointment to fix our Kenmore…read moredryer. Lassaad was extremely punctual and was able to fix our machine without the need for extra parts. He also has a great sense of humor and you can tell he is very knowledgeable in this space. The price was very fair and we may look towards working with his team for HVAC services in the future.

Lassaad is honest and straightforward. He services our HVAC and took care of everything smoothly…read moreand efficiently. He also applies the trip charge to the total cost of service and parts that exceed the trip charge.

Amazing service from Dan - he responded to my request to fix my KitchenAid fridge, was prompt to…read moreschedule me in and came on time. He tried a few things and has offered to come back in case his fixes don't work. He also checked my washer without charging more. Will definitely recommend for appliance issues

Dan quickly spotted the problem with the two appliances that needed repairs. He came back the next…read moreday with the right parts and was done quickly.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Technicians were polite and professional. Charged exactly as quoted and were done fixing my dryer…read morein about an hour. Cleaned the space before they left.

I've used Optimal Appliance Repair several times to fix my Bosch appliances (dryer and oven) and…read morethey're great! They always come out right away, fix the issue in no time flat, answer any questions, and do a fantastic job. In fact, I've referred them to friends who all had a similar experience. They have very reasonable rates, are professional, fast, and extremely nice. I highly recommend them! Brandon Washington, DC

So I got a lemon for an Electrolux washer. I bought it two years ago and it broke within two…read moremonths. Luckily I brought insurance on it. However, I dealt with over 10 repair appointments. The repair folks scuffed my walls, broke my drain pan, complained that it was in closet, refused to fix it because it was stacking and there was a dryer on top. That time it was the computer panel. I cannot work from home so I was at my wits end with using vacation time. Fast forward two years owning it and it broke again. Again I tried another company and they arrived after I told them it was a two person job with one person and couldn't fix it. The folks from optimal appliance repair were absolutely amazing. They arrived actually early, two super professional repairmen. Within 30 minutes my washing machine valve was fixed perfectly. I noticed noises before the repair and afterwards no more noise. No damage to the laundry closet and amazing cleanup. I was lucky that they pretty much fixing my washer like a day after contacting them. It's been working perfectly for a month. I would highly recommend!

Fast response and great service. Very nice and respectful service. I had an issue with my…read morewhirlpool diet dryer and they replaced the control board very quickly.

We had an amazing experience. They were quick, fast and very reliable. The price was very fair…read more They were able to help us when others were not. They were able to come out the same day and get to work right away. Awesome experience. Would recommend.