Exceptional service.. We started using AC Design 5 yrs ago and I have never had an issue with the Service. Their technicians are friendly and very knowledgeable of their job. I highly recommend them to everyone!! read more

I want to give a shout out to the office personnel for going above and beyond to locate a motor for my AC Unit. The technician called and said he was 30 minutes away. He arrived on time and was professional. Took him about 45 to an hour to install the motor. Thank you all. Jo Ann Cox read more

This company in partnership with Richmond Homes is a complete rip-off! My entire house - including the HVAC unit, is not even 5 years old yet, but in addition to the suggested seasonal maintenance costs, I've paid them $1k in the last 2 months to fix the blower and a coil - only for it to be 70° in my home again this morning. I'm told my 10 year warranty covers "parts, not labor" - but why am I needing so many parts that require such expensive labor on a supposedly brand new HVAC system that AC Designs installed in October 2021? Last technician says "We just install the system for Richmond, we have no idea how long they've had it sitting around..." WTF?! So either Richmond Homes or AC Designs is preying on new homeowners. read more

Scheduled AC Designs for HVAC service, waited the agreed upon service window; the technician was a no show (no text, no email, no call). Checked home's security cameras to verify and justify rating, the only commercial vehicle that stopped in front of the house was an Amazon delivery truck. Note that I have service contract with this company. read more

I was told that it's not part of Bi-yearly (semi-annual) HVAC maintenance to include cleaning the evaporator/condenser coils. I just had maintenance done last week and after they left there was a sour smell every time the air conditioning came on that started as soon as they left. I had to have a senior technician that came out did spray down the coils but he said they would not do it again and that I needed to buy a 600 and some dollar UV light which would require a new bulb a couple of times a year and not covered under my extended 10 year warranty for putting it in or maintaining it. I just talked to another company and they said it's part of their plan to clean the coils and they offer a cheaper maintenance plan. I have really liked A/C Designs up until now but I feel disappointed. They charge me $49.50 to come back out here and put a cleaner on those coils after I just finished paying $249 for the maintenance plan last week. read more

Buyer beware. They originally did the install on my new house and came out 18 months later for my routine service and said I needed a new capacitor as it was going bad. I said its your parts and labor and going bad after only 18 months? I said I'll wait to see if it goes out for now, and they came back next 6 months and said the same, so I paid and replaced at my cost. They are either lousy at new home installation and don't stand behind the work, or the techs are trained to upsale when they come out. I cannot trust them in either case. read more

I had an ac leak. I got charged over 200 for a piece to fix the leak. When that didn't work they said I would need purchase a new ac unit for 8,000 bucks! I called chiller medic who easily identified the issue which was frayed wiring around the outside ac unit. They charged me 230 to fix. 3 years later and my ac unit is working just fine! read more

Terrible customer service. Had to call multiple times to get one simple thing done. Got hung up on. Very rude

Brady came out and got me fixed up right. He spent almost 4 hours in the heat to make sure my family would be cool. I was worried based on the reviews that I wouldn't have a good experience with this company. But they honored their warranty and were a pleasure to deal with including TJ who came out and diagnosed the issue. I suggest offering the techs some incentives (cash) to solicit good reviews. If I wasn't under warranty, I would've been scared off by the current rating. But I am very happy to be cool and happy to have been a customer of AC designs. Thank you! read more

I just wanted to start by saying I posted a favorable review several months ago after my Carrier Crossover AC was installed by AC Design. I have been a customer of theirs for over 10 years and had several units. There have been at least 6 service calls on this system in the last 3 months. I see other reviews regarding the Carrier Crossovers which address problems similar to mine. I believe this is a defective product being pushed by Carrier. The unit runs and cools however the humidity will not get below 60% during the run cycles. At times it is over 60%. Regardless, the last communication I had from AC Design over 3 weeks ago was that they were working with Carrier to try and find a solution. I have called 4 different times over the last 3 weeks and left messages for a return call. As of this posting no one has returned a call. I even asked to speak to the owner today and was told he didn't have an extension. I realize dealing with a company like Carrier it may take a while to get satisfaction. What I can't understand is the lack of concern from a company like AC Design to even have the decency to return a call. I truly hope that I get a response and results soon so I can go back to thinking of AC Design as the company that I have come to know and like in the past. Then I will be able to post that positive review again. read more

We bought a brand new HVaC in May 2023, since then they came multiple times to fix something with the system. Once was $600 and the latest was $1200. Our old one is was over 15 years old and almost never had an issue until it stopped working. I was told by the repair man that they don't make it like they use to. That statement doesn't work for me. It's was almost a $9000 system. I called them to come two weeks ago because it stopped working. I was told the piston is broken and needs to be replace and it's under warranty. However it's $1200 in prepaid labor but it looks like discounted parts on the receipt I called back and ask when the parts will arrive for 3 days with no answer. Finally some account manager called me and ask if I can call Honeywell to complain that the part will take 8 weeks. Again; not my problem. I ask why do I need to prepay for $1200 in labor? I immediately ask for a refund and the guy said sure and hung up on me and later calling to apologize leaving a voicemail claiming he thought the conversation is over. Total BS! Who in the world hangs up on a customer after they request for a refund? No confirmation, nothing. I had to call my Credit card company to verify. I will do my best make sure NO ONE EVER should use them. Worse customer service ever. They feel shady from day one. read more

AC repair "worked" on my AC unit back in Jan. 24. In order to receive a discount on service I was convinced to sign up for a cleaning agreement twice per year (which is unnecessary). I had the cleaning done last week and a week later I had AC issues of malfunctioning. I am not saying related but mysterious. McGowans fixed the issue and the problem which had been ongoing for years. I called AC Designs and told them I do not want them to touch my AC again and to refund the second visit for the cleaning. They refused. !st, contracts are a scam as are infared or anything else they will try to sell you. DO NOT USE AC DESIGN. read more

I want people to know how unethical AC Designs business practices are. On 5/15/25 I had a scheduled maintenance performed by them on a 30 month old Carrier AC unit they had installed. The cost of the service was quoted at $189, the unit had being running just fine, no issues. THE MANUFACTURER WARRANTY RUNS TO 2032 ! The Technician was good, he found the voltage on the starting capacitor was "LOW", I asked if he had one, he answered yes, I then asked if he was changing it out and he replied that according to his boss it wasn't covered under warranty. I didn't want the capacitor to fail later on and leave me without A/C plus an emergency callout fee so I told him to replace the part and I would take up the warranty issue with his boss. The technician also said that the condensation safety float switch which was "installed by his company" wasn't working and that it too wasn't covered by warranty. Again I told him to replace it and I would take it up with his Boss later. The technician finished the work want to his truck to prepare the bill which listed the Tune Up charge correctly at $189 along with an additional cost of the following; $328 for the float switch, which can be purchased for $20 at Home Depot, no breakout of the part or labor cost was listed on the invoice. $308 for the 240v capacitor which wasn't even a Carrier OEM part and could be bought at Grainger for $75, no breakout of the part or labor cost was listed on the invoice. I'm sure you can imagine my surprise when I saw the $825.00 total cost ! It should be noted that there was no taxes listed ? After leaving a negative review on the AC Design web I did receive an Email stating that they were sorry I was disappointed with their service and offering me additional warranty coverage for a month fee! I'm filing a complaint with Fl Consumer Affairs today, just for the record I was a Carrier Factory trained technician. read more

Honestly, I have a mixed review. As a new homeowner, our AC unit was installed by AC Designs. We must be the 8th wonder of the world by the time they fixed the condensation issue we had as a new build. As for the service department, top notch. We have our unit serviced twice a year and we've had nothing but amazing service. When something happened with our unit during the summer, overnight Friday-Saturday, AC Designs came out to fix the unit. That said, we just had our unit serviced for the summer and Tyler (Willis) was super helpful and got our unit ready for the summer. So thankful for Tyler! read more

We kept seeing a higher humidity on our AC unit on our thermostat, so we called AC Designs (this was the biz the builder used for installation and where we have a warranty through). Prior to our appointment, I received a text letting me know how far away our tech was a profile to our tech, so we knew who were coming. Mark arrived at the front door, and prior to entering our house asked me if I wanted to wear a mask, which I asked if he could. I thought this was a nice touch. I explained what issue we've been facing. After looking at our thermostat, he mentioned that due to the unit we have, and not having a dehumidifier included in our unit, he said that the thermostat isn't super accurate. He did some diagnostic tests on our unit, let me know what he was doing, took his time, and gave us some tips like making sure that in our loft to not turn off the unit, not having our unit on "fan", etc. I appreciated his attention to detail. He mentioned that the company has a service plan, and didn't try to sell us on it, but said if we want it, we can call and request it. It was a $90 service call, and since nothing was wrong and we didn't need any repairs, I feel better knowing that he took a full hour to make sure everything was ok. Hoping we don't need to call this company anytime soon for repairs. read more

The blower motor in my AC went out. The unit is under warranty, so my wife called the company that installed the AC, (A/C Designs). The initial service call was $95.00 which is probably close to average, but to replace the blower motor which is covered under warranty is $470. 00!!! It only took 20 minutes to install the blower motor. Do yourself a favor! Shop around. I could have saved money if I bought the $115.00 blower motor and used another company to install it. Heck it was such a simple job I probably could have watched a YouTube video and did myself. read more

I have been trying to get them to resolve an issue with their installation at my home. They installed an under sized unit, 2.5 tons for 2000 square feet. Mike Moreno has been sending me to voice mail for a week. I had one of their sales guys come out and he recommend I replace the entire unit with a 3.5 to 4 ton unit. Last summer I had the same issue and they swore it was not undersized along with the builder. After talking with multiple AC companies and talking with the manufacture (Carrier) it is definitely undersized. They have treated me poorly, refused to resolve the issue, and horrible at communication. Next I am opening a case with DBPT and the BBB. read more

The first bi-annual maintenance on my new A/C unit was done yesterday afternoon (Friday, March 29). The technician was a young man named Jay, who was a very capable, focused, informative and very personable. He was very detailed oriented and gave me some good tips on what I could do to get the best and longest life out of my A/C unit. If most employees of AC Designs are of Jay's Caliber than AC Designs has tb be the best A/C company in our area! Thank you Jay and AC Designs read more

Keep looking if you want a professional & reliable service, one that can actually think. These incompetents are exactly that... incompetent, negligent, unlikely they can read much less comprehend instructions. They will not disappoint if inferior is what you seek. I called this number as it was on the unit. ( IT has now been removed). Waited hours, until the questionable clerk said "it's next week." What? Called all day & this is what she said. I was stuptified... an appropriate word for the appropriate service. IT is scary how grossly incompetent business & humans have become. If you are looking for 'grossly incompetent' ... this is the place you want! They will exceed the inferior level you seek. I will stay with the professionals. Thank you. read more

I understand there will be professional fee to everything. But to actually make us pay more than $600 for installation of the parts? Don't you all think it is highly suspicious? Just because the guys are highly trained? Hmmm...And to think the guy that we talk to does not have patience to explain what are the things that we paying, that is not professional at all. He said he just work in the company. Like straight up saying "I don't have time for this" look and as well as putting the payment in his personal phone. How will I know there is no cyber activity going on with that phone. I wish this company would reach to me and explain every detail of that $600 because I want to know as a fellow "highly trained" and professional human being. PLEASE GIVE ME A CALL. I WOULD LOVE TO BE A KAREN ON THIS MATTER. read more

AC Designs - Receipt of the rip off - Heating & Air Conditioning/HVAC Near Me - St. Augustine, Florida

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I had the worst service today. I see the owner responded back professional or is that a secretar. You know I really hate to be taken advantage of. This will be my third day sitting in the heat. I had a tech come out out around 5 pm and he said I had a leak he can tell by using his pressure machine he never open the the unit and that would cost me $800 to figure out where the leak was.. not to fix that would be an additional cost plus the product. I was like like why don't you look for the leak remove some of the debris he informed me he is not maintenance. I've been sitting in the heat all day and this is what I get. I pay me diagnostic fee. I'm done with this company. Angela read more

Do not use this company. Maintenance plan completely worthless. They "maintain " your units for about 5 years and than tell you , you have to replace because its not repeatable! They dont even bother to register our units. read more

I asked for a service call to check my AC. I was told they will get here whenever they can. No time frames like morning 8-12 or afternoon like 12-4 etc. Other companies I've had come for service calls give a 4-5 hour time frame for being at your residence and they call if they are running late. This place has no respect that people have to take off from work and they expect you to sit in the house from the time they start at 8am until they can get to you. I waited 8 hours and they say they have no way to contact the service technician to get an estimate on arrival. That too I've never experienced bc other companies when I call have contacted the service technician and gotten an estimated arrival time. AC designs did say they will call you 30 minutes prior to arrival but God only knows when that will be. I cancelled my appointment out of anger and frustration and then called back within 10 minutes to get back on the schedule bc I really needed them. The CS person said no problem they will put me back on but that's a $75.00 fee. I was furious about this and let it be known. Then I asked for a supervisor and THANK GOD I GOT VICKY! SHE IS AMAZING, WONDERFUL, PROFESSIONAL, AND CARING!! I explained everything to her as i wrote about and she listened to my frustration, took time to explain the policies, and how the technicians work. After that she took away the $75.00 fee this once and made sure I understood next time there will be a $75.00 charge if I cancel and want to get back on the schedule the same day. So my original score of 1 star became a 3 because of Vicky. Thank you Vicky for being the great person you are. You are an angel. read more

If I could, I would give this review of AC Designs "0" stars.... We have a somewhat new home (4.5 years old) that we had built. The builder utilized AC Designs for all of their new build construction. We noticed our carpet was wet in a corner of our unused guest bedroom that is on the opposite side of the wall where our AC handler is located. My husband quickly found the source of the problem, which was two PVC "elbows" for the drainage pipe were never glued down. They were merely placed onto the pipe, and had popped off. This leak had obviously been happening for some time now, without our knowledge. As we pulled back the carpet in the spare room that had water damage, we found that the water leak had ran into the entire bedroom area (not just in the corner as we had originally thought), and there was black mold growing under the padding as well as the carpet. When the technician arrived, he called his supervisor to concur his "findings" knowing that we were holding them responsible for the severity of the damages due to them not installing the PVC correctly/gluing them together. The supervisor refused to take any responsibility, claiming that we "must of poured something down the pipes to cause them to become unglued". To make the damage seem worse, they wanted to charge us $300 to glue together to two fittings that they originally failed to glue together! Our homes health has been compromised with black mold spores, we've had to tear out baseboards, replace carpeting, AND do the repairs ourselves because AC Designs refuses to stand behind their service, name, and reputation. If I had the opportunity to hire my own HVAC company, I would have done a search for reviews and would have easily found the MANY one star reviews from countless customers who have been taken advantage of and bamboozled by this shotty company. How they are able to stay in business is beyond me, as I will make a formal complaint to the BBB regarding this. read more

Ac designs were used for our new built home. They are terrible from the supervisor to the receptionist. They never return phone calls or fix any issues. ( we shouldn't have major issues on a new installed AC) we pay extra for the service plan and it doesn't do anything because they charge over 600 dollars for every call. In the last 3 years three circuit boards and two blowers have had to be replace all full cost to us. The technicians have agreed that there is an underlying issue but nothing will be done. Do yourself a favor and shop around. Absolutely fraudulent company!!! read more

AVOID! They installed the AC in my new home 4 years ago. We noticed after a while the heat and ac were uneven; two rooms consistently cooler or warmer (summer) than the others. Complained to techs twice (we have a paid service plan) but their "adjustments" did not solve the issue. We finally called and complained recently to the "service manager". We were told a special tech would come and evaluate the system/problem. However, we were told we had to pay $140 for this as the system, they installed, was "out of warranty" We agreed as we were then told any adjustment needed would be covered by our service plan. They discovered the ducting was faulty at one "junction box" and the matter could be rectified with an adjustment. Now, though, we were told the ADDITIONAL CHARGE FOR THIS would the $340! We are dropping our service with them and will find another firm to do the work. They are not reputable. read more

A C Designs is a rip off operation. Even with a maintenance plan, they find something else that needs to be fixed. Act like they're giving you a big discount and then next time same thing. I would not recommend them to anyone. read more

They don't answer their phones 24hr you get an answerIngrid system at night. their warranty labor is like having no warranty. My AC is 3 yr old broken 4 times and cost over $2500 in repairs. will never use them again. read more

Long story short: This is a dishonest company that performs subpar work. I have been a customer of A/C designs on their semi-annual service plan for 6 years. My last semi-annual visit was in December of 2021. I was told everything was operating normally. 3 weeks later no heat and no a/c. I called them and was told a technician could be out the same day. I was working from home and in the living room, the technician never knocked or rang the doorbell, but left a note that said "sorry we missed you." After that frustrating experience, I worked out a technician to visit a couple days later. His conclusion was I may have a bad fan motor. He "reset my *deforest* board" charging me $275. After looking at the receipt I noticed I did not receive my discount that being a semi-annual service subscriber entitles me to. I called and they remedied this, putting some money back in my pocket. Another 2 weeks go by and again no heat and no a/c. This time, I used my soon to be father-in-law's air conditioning guy. He comes out and tells me the (correctly called and spelled) *defrost board* is bad and the part runs about $80 dollars. He also told me at this time that there is no such thing as resetting a defrost board and the fan motor was fine. Either A. the technician did not know what he was doing B. the company is shady or C. a combination of both that leads me to NOT RECOMMEND THIS COMPANY. Oh and they'll always try to sell you a UV light you probably don't need.... read more

Worst company to deal with. Recently purchased a semi-custom home. They did a horrible job from the time of construction. Lots of a/c issues after closing. Tried dealing with them through the builder. Absolutely no-one in this company takes ownership and responsibility for their low quality install. 4 months later we decided to pay ourselves a reliable a/c company and have the work done. They could not believe what a poor job this company did on a 500k house. Will not recommend at all. Do your research and definitely stay away from a/c designs. Terrible company . Absolute lack of customer service skills. read more

I've always been a fan of AC Designs and I always recommend them. However, I feel they have lost some integrity over the last 8-12 months. This past summer I had a clog issue as well as a capacitor go out. They claimed I was just days from the covered biannual maintenance and this situation was not covered. I vehemently argued the timeline. I did not win. I did receive discounts because I am a maintenance member - which I have completed diligently twice a year. During the summer event, I was supposedly educated about placing a drain preventing filter/system on the handler. I agreed. I was told the filter would be changed during my biannual mainentance visits at no cost with the purchase of the system. Today, I was told that was incorrect. Two of these damn filters, because they come in a two (2) pack only, with my discount cost $183 due to the chemical in it to pull out the sludge and mold, etc... I can say, the air in the house is much crisper. But, they threw the ball versus the service team who did the fix and install over the summer to the biannual maintenance team. I, the customer, does not care whose team is at fault. To say they have lost their hometown appeal is an understatement. Business isn't hard. Customer service isn't hard. This is ridiculous. And unfortunately, it is becoming too far common place. read more

AC Designs Inc. The biggest scam artist in Air Conditioning Companies! I purchased a new home 04/2016 and the AC unit was installed by AC Designs. After three years the lower floor was not cooling. I contacted AC Designs whom acknowledge the unit was under a ten year warranty and responded the same day. The tech responded in a timely fashion and quickly diagnosed the lower floor not cooling due to a failed "damper motor." I was advised the motor was under full-warranty and I would only be responsible for the cost of installation. The motor was installed which only took TEN MINTUTES. I was provided with a hand written receipt with the outstanding balance of $800.00 for the cost of the installation. I immediately questioned the cost and was advised, "I don't make the prices." After voicing my concerns of possible price-gouging and requesting a supervisor to respond, the tech immediately advised me of "discounts" he could provide. The discounts would lower the cost and if I purchased a service plan agreement, it would lower the cost even more. So after the discounts and purchasing the service plan (two annual cleanings $199.00) my new total was $400.00. I thought the new price was fair to include the service plan. During that night I noticed the AC unit ran constantly and again I had to call the AC nightmare company. Again the same tech responded and diagnosed the problem. The tech advised the WiFi thermostat required to be reprogrammed after the replacement of the damper motor but could not explain why he did not perform this when he replaced the motor. Once the thermostat was reprogrammed I was provided with another had written invoice with an outstanding balance of $200.00. Again I did not agree with the new cost to reprogram the thermostat. I requested for a supervisor to respond and had one the following day. The supervisor and the same tech responded and again tried to justify the cost but was ultimately waived. Now moving forward two years (04/2022) later I noticed three rooms not cooling. I knew immediately I had another failed damper motor. I contacted the AC nightmare company and again was advised the unit was still under warranty and a tech would contact me 30 minutes prior to his arrival. The tech and a trainee arrived several hours later. The tech diagnosed the problem and advised the "jumper damper motor" which controls the three rooms was stuck in the closed position and needed to be replaced. The tech advised that the motor is out of warranty. I questioned the tech about the warranty and was advised the damper motor is only under warranty for 5 years. I had guest staying in one of the rooms not cooling so I just wanted to get it repaired. I requested for an invoice of the total cost for parts and labor. The tech went to his van and later came back in. The tech provided me with a invoice on his smart phone. The total was $688.00. I questioned the tech what his hourly rate was and what the cost was for the motor. The tech advised that the price is based on the job and not an hourly rate and could not provide the retail price for the motor (Amazon $97.00). I again made it well aware I felt this was another scam by the AC nightmare company. I then made the decision to take my business/ repair to a honest company. The tech went to his van and after thirty minutes came back with a hand written invoice. The invoice for the service call was $45.00 and also included the proposed estimate to replace the motor but now the estimate included a 20% discount, so now the cost to replace the motor would be $550.40. The following morning I climbed into the attic and located the damper motor. The motor was still covered by the original duct insulation. The insulation only had a very small cut for the low voltage wiring to be exposed for connection. I cut back the insulation and found that the long hex screw which locks onto the damper door was just stuck in the insulation. After cutting the insulation back the motor operated as intended to. The moral of this story is: Call your local Police Agency prior to calling AC DESIGNS because you're going to get robbed! And place an old phone book in your shorts because its going to hurt when they put it to you. They are going to find something wrong with your AC and Heating unit when in fact there is no repairs needed. They price their services by the demand from the public and make it common practice to price-gouge. The price-gouging money is then passed down to the service techs (Annual Bonus). Please don't be a Victim to AC Designs. All AC and Heating units have a warranty which are transferable so don't feel obligated to stay with any company your not happy with. read more

I purchased a brand new Air Conditioner system from ac designs in Jacksonville, FL and paid $3500.00. The salesman promised me a routine maintenance appointment for purchasing with them. I called and spoke with Shannon who was very rude and spoke over me as I was trying to explain what the salesman had promised me. Shannon did not care and would not honor a maintenance appointment after spending all that money with them. AC design customer service does not care about their customers or their satisfaction. I would never recommend this company or ever use them again! Karen S. Jacksonville, FL read more

FIND ANOTHER COMPANY!! One of the worse customer service experiences ever. Every time I call I get a run around. Last year the tech that was supposed to come out and due the semiannual maintenance had trouble with vehicle so they were going to send someone else that couldn't do everything that the other tech could do. I was told he would be a little late (was a lot longer than a little late). He called in route & I told him I that I had to leave for an appointment & would need to reschedule. He said that he would let the office know & they would call to reschedule. They never did. Another time I called to ask about a product the reg tech told me about but I couldn't remember the exact name or price. I was literally transfered to 10 different people/departments. By the time I got to the right place, I had to get ready to leave & asked if the tech could call me back the next day but he called me back right away. I told him that I couldn't talk right then & that is why I asked for him to call the next day. He said ok & would set a reminder but he never called me back. When they called to schedule the spring maintenance last week I told them I was no longer going to use their company. They didn't even ask why & was about to hang up. I told her quickly it was because of their customer service, but I was left with the impression she didn't really care. These are just a few examples of problems I have had with them & why I will no longer be a customer & why I would never recommend them to anyone. read more

Came out and charged $90 just to misdiagnose the problem as a bad blower motor. I would not use or recommend

If I could give this a negative I will. My AC has been having issues with producing moister internally. Called a tech out and they said it was under warranty. However every time they came out they always find a way to charge you. $500 and three visits later they could not diagnose the issue. I called the service manager and he literally diagnosed it over the phone. I told them I needed an estimate on paper or email for the $1500 dollars extra for the repair they recommended. Never got it. To add insult to injury, they were the original installers and they found all kinds of left over material inside the coils. They admitted it was sloppy work. But they are still charging me ? Stay away, this company never gives you an official invoice with a letter head. Their technicians actually use their personal phones to process your credit cards and personal emails. Very sketchy stay away. Called Trane the AC company and told them my issue they said they would cover all cost for repairs so long as AC designs provides me with a proper estimate. 5 phone calls and voicemails to multiple managers later and I have yet to hear back from them. Again sounds like they operate on lucrative business. read more

Just had a replacement lennox system installed after 20+ years of service from our old Lennox. Ac designs quoted several manufacturers systems that were comparable. We also had quotes from other local companies. Ac won our business by explaining why they chose particular models that fit our space and allowed our Aprilaire filtration to be reused. On install day, a three person team efficiently and politely worked to change out our system. They were thorough and cleaned up after themselves. They did a great job and were far more prepared and professional than my experience with a local appliance delivery I scheduled on the same day. read more

The job was mostly done nicely and quickly for new system on our addition. The line covers outside were dented upon arrival and the techs said they would be back later in the week to put them on and so I could paint them to match the house. Two weeks went by, nothing. I called and the scheduler said she would call back. Another week went by and no call back. I called back and scheduled it for a specific day. They didn't show. Called the company and they have a different date down. It has taken nearly a month to complete the job. Not sure what is going on with the office, but I feel like they do not really care about their customers after a bulk of the job is completed. I wish I didn't feel so disrespected. read more

The after hours diagnostic fee was $40 more. That is the only difference in cost that was disclosed to me. The service guy even said about my total "it's a little more but not much more because it's after hours". So how much more expensive was the flat rate labor? I doubt it was much, so don't be misleading. And typically a diagnostic fee gets applied to a final bill if you go with that company. To answer your question, I absolutely will not cal AC Designs back in the future. read more

i recently had my 50 foot copper refrigerant lines replaced by AC Designs at a cost of $2,250.00. Work took (1) man 6 hrs. (My Estimate; $291/Hr). To date, there is no warranty on AC Copper linesets EVER, even on the day you purchase your new home. The lines run under the house's cement slab inside a standard 4" Green PVC pipe (conduit) that exits the cement slab abruptly into water and muddy soil. The technician performed the repair as taught and required, but after researching plumbing and AC codes, I discovered I am left with my new lines once again laying in water and buried in muddy soil for the 8 foot distance to the outside condenser unit. Water and copper create corrosion and will cause early life failure again and again. The condensation white pvc drain is also located so that its water drains right back into the green conduit keeping the copper always wet. The following are code compliance issues. 1. The 4" inch conduit needs to brought above soil level and capped and sealed to keep the copper line set dry. 2. Copper lines over 6 feet long above ground have to be secured to building. 3. 7/8" copper suction line exposed to elements needs a waterproof insulation not to the armaflex/gorilla tape combo. 4. Condensation drip line needs to be distanced and draining away from the structure (not towards it). 5. Inside Chiller Fan Unit should be the same Tonage as the Outside CondenserUnit. Lenar installed 3Ton outside and 5 ton inside. Home built in 2019. AC Deigns does not return my calls read more