I had a bad experience today with A/C Designs. One of their guys called me back y-day at 7:56pm, after I left a voicemail. We talked about setting up an appointment and pricing. I asked if they have a coupon that I can apply for the service call. He told me that yes there is one on their website if I mention that coupon, they'll give me $50 off the $90 service call. When I mentioned that to Billy - the service tech that came out - he said that is not the case because he hasn't done any repairs. He tells me the repair costs close to $1,000 and because he's "gracious" and "I'm nice" he can to do it for $800+. Typical sneaky sales tactic. He says I am very low on refrigerant. I asked him to top it off to keep me afloat for a few days until I make a decision, but he refused. He said it won't do any good and only the costly repair will fix it. Then we argue about the cost of the service repair. He presents as evidence that I agreed to the $90 amount a call from this morning. In that phone call, the confirmation request is mixed in with the pricing, so at the end I am heard confirming the appointment. He said that's me agreeing to pay the $90. No! That's me confirming the appointment. We agreed on the pricing the day before, at 7:56pm, when one of the A/C Designs guys called me to set up the appointment. He didn't say the coupon is attached to repairs. I told Billy I'm willing to pay what we agreed on the phone. He didn't take the money because he said if he brings back less than $90 he'll have to make up the difference. He asked me to sign that I refused to pay. Absolutely not! I want to pay, but I want to pay what we agreed on over the phone, on Monday, at 7:56pm, not a dime more. I didn't sign anything. Furthermore, I am dissatisfied with the quality of service. I had someone from A/C Designs come out in October to do maintenance on the unit. That guy did a great job and had terrific customer service skills as well. This guy here not so much. Barely looked at the unit and immediately said I have to shell out close to $1000 to get this thing fixed, plus threw in the cliched salesman tricks. I expected better from A/C Designs, that's for sure! PS: If you're not happily jumping up and down at the prospect of shelling out almost $1,000 for a repair that wasn't even diagnosed properly, the technician is going to describe you as "frustrated" in his report! read more

avoid avoid avoid. they charge crazy fees for Bs or for something they caused to fault when they came to do ur maintenance or to check something else. they are shady and their prices are a ripp off read more

I have had A/C Designs ever since they put my air conditioner in about 10-11 years ago and always had the maintenance plan done to keep it top condition. This time for maintenance, the technician said it was low on freon. Called the Service technician out to service, said nothing was wrong, just needs routine maintenance. New maintenance man comes out, does the service and after he is done, says we need a UV Light. Went to install and busted a freon line. Need new Coils, dryer, etc. Another service technician comes out, changes said parts, but it is making a funny hissing sound like it is leaking. Says its normal and will go away in a couple days. Couple days go by, Temperature in house not keeping up with setting and hissing sound still there. My son asks his girlfriends dad to look at it, found that the little shuttle valve going to the expansion valve was in backwards. Took him all of 2 minutes to find the problem. Put it back together and now the A/C is working as advertised. This is the short version of everything that went wrong in the 4 days of dealing with this when the temperatures were super hot. Needless to say this was the worst A/C experience I have had with this company. They need to really look at their techinicans to ensure they know what they are doing and replacing. Sorry to say, but I will NOT be using A/C Designs again for any maintenance or replacements. Good luck!!! read more

Before you sign a contract with ANY heating and cooling company, ask about installation fees for replacement parts. Know ahead of time if you are going to be the victim of price-gouging, as we were: The air-handling (blower) motor on our 6-year-old Carrier air conditioner died. We called A/C Designs, from whom we purchased the unit. The motor was under warranty. Time required for installation? Less than an hour. Cost? $400! The technician checked our outside unit and found a capacitor that was failing. Cost to unplug the faulty capacitor and plug in a new one (a 5-minute job)? $145! A/C Designs engages in price-gouging. The next time we need to buy an air conditioner we will ask about installation fees. Most assuredly that will not be A/C Designs. read more

I had AC Design install three (3) systems in my house when being built in 2018 - ran them the first year with some minor issue which were addressed but had to fight to cover for warranty and labor, second year because of moisture in the one main (10kw) unit I had to spend another $400+ for a UV light to stop mold inside unit, (Not warranty) even though the other two units did not do that issue (Hummm - same house; same run conditions). Signed them up for semi-annual service, came in first time and that's when it was noticed that there was moisture and mold issues. The UV light was installed. Came in for second service (April 2020) and techs were amazed at how clean all the units were (their words) and all was good. However I kept getting moisture in two of the units (10 kw and 5 kw), filters had water on them each month I changed, but everything is okay per service techs. Continued to have issues now with a chattering noise in 10kw unit, called for service in July 2020 (another $45.00 because I'm a service customer I get discount) - tested unit and said now (in 19-months) the TXV valve needed replaced and coils needed clean (they were just here in April 2020 and all cleanest they had seen) - he said we can change TXV valve as its hunting and clean coil for &or for $20.00 more replace with NEW coil instead of just cleaning! Felt I had to get this done for the quoted $952.00 less 20% for total of $761.00 now as has to run properly. Parts are covered by Trane but now not labor. So that is a labor charge only. Had a second company come in and they inspected and checked and said the TXV valve was working properly. Since first tech added some refrigerant to the unit the chattering has stopped, but still have condensation drip off coils. The 5kw unit was then inspected because of moisture on filter each time and NOW I have significant amount of rust on inside edges below condensation pan and filter opening. Tech inspected and said there is a crack in the upper left of the condensation pan and would need replaced. Not covered by warranty for parts or labor as it is too old. I should have been noticed before I was told. Water runs constantly now and mesh on filter is rusty in a few days. I didn't install the units nor have I moved or torn them apart but now the leaking condensation pan is my issue and not help from them. $200 will take care of that problem. No help from AC Design Inc., said its out of warranty for labor even though its been 1 year and 10 months and issue of cracked pan I am pretty sure was from day one. How would it crack by running for 21-months. I would suggest getting someone else to install and service your AC units and needs. After spending almost $20,000.00 on these Trane (nothing can stop a TRANE- Right) units and install it's obvious it was a bad choice. read more

Keyonte was great. Nice young man. Explained everything he was doing and what may need future repair. Very professional.

DO NOT USE THIS COMPANY My home is a year and half old built in December 2018. AC Designs put air conditioning system in. In July, 2019 one of my thermostats broke so AC came out and replaced no problem as home was still under warranty. Last week the same thermostat broke again. Tech came out and advised he could replace the part at no cost as the previous one must have been defective but that it would be $155.00 for labor which was ridiculous as I could replace had I had the part. I said OK, he finished in like 5 minutes. I gave him my credit card and he gave card back and left. I got NO receipt. When I looked at my bank account, $245.00 was charged, not $155.00. I called as to why and I was told $155.00 was for labor and $90.00 was for diagnostic to see what was wrong and to program. There was no diagnostic needed and programming consisted of him setting date and time, this I paid $90.00. BTW I was never told of this fee. When I tried to dispute this $90.00, I was told they would not remove the fee. This is just ridiculous!!! DO NOT USE read more

Do you have hot and cold/freezing spots in your home? Has anyone experienced with AC Designs where the builder (Drees) used them to install the air conditioner for new home construction and AC Designs states they installed a modified zone system per the builders request. They state that the upstairs thermostat is supposed to control the temperature for the entire house? I had two other contractors look at it and was advised the problem is it was improperly installed that a damper was not installed. The manager of AC Designs states they install units like this all the time and that they did nothing wrong and to take it up with the builder because the builder has the design plan. However, the builder states to call the contractor AC Designs because they don't warranty the air conditioner. read more

On 3/25/20, I paid $6,000 to have a new outdoor/indoor unit installed. Unfortunately on 6/9/20 the unit stopped working. When the technician arrived he immediately attempted to sell me a 1 year service agreement which was already included in my original contract for the purchase of my new unit in March. I was then informed that the problem with my new unit was not covered under the warranty agreement for my new unit. Anyone looking to replace their AC unit should strongly consider looking elsewhere. A brand new unit should not stop working in less than 90 days and not be covered by warranty. They clearly do not stand behind the units they sell. read more

Absolutely the worst tan company I or neighbors have ever delt with. Horrible customer service horrible repair horrible price. They deserve 0 stars read more

Jason provided us a better quote with a known unit to re-placed our old A/C. We are satisfied with the installations and cleaning that the work crew Luke and Nate with the assistance of Jason. The unit seems to be working well providing us the comfort of cooling. read more

I bought a new home in December of 2019 that AC Designs installed the AC unit. The unit is sweating due to an install issue and AC Designs says that my warranty is voided due to having another AC company do my semi-annual maintenance. Having worked in the new home construction industry for years, this is an absolute first for me. I have never heard of a simple REQUIRED maintenance voiding the warranty by the install company. I will personally never use or recommend this company. read more

This is the worst company experience I have had in my entire life. I spent almost $10,000 with them for two new new units, two air handlers, wireless thermostats, the works. From day one, nothing worked. Meaning that one side of the house was hot, the other was cold, the thermostat read 78 yet is was 85, and vice versa. I had them serviced, under warranty, 5 times in the first 6 weeks of ownership, and the same lame service guy showed up each time and couldn't fix the problem. Eventually winter came and and the problem with the heat wasn't as noticeable. Then Spring and Summer came and viola, same issues. I pleaded with them that I couldn't go another summer with these issues and we eventually settled on the fact one of my "bafflers" was stuck and the cool air couldn't circulate through all the ducts. So they came out to fix that, they claimed it wasn't under warranty, although it was agreed that they fix any outstanding issues when they replace the two new units, a year earlier. They proceeded to charge me $650 for the new part plus labor. I told them I googled the part and I could buy the same one online for $125, so that means they only marked it up 400% and then jammed me for labor, knowing I have been living in misery for over a year and that they had previously agreed to fix any outstanding problems on the original installation, over a year ago. Oh, and by the way, the entire system is still a sh$t show and nothing works properly, $11,500 and 3 years later. Bottom line, this is a scumbag company that could care less about their customers and do inferior work to begin with. If there was a rating for negative 5 stars I would give it to them. I hope when the owner and managers read this, they understand what a burden they cast on customers when the do a horrible job, but after dealing with them for the past two years, I would imagine they could care less. I would avoid this company AT ALL COST! Dave Jacksonville read more

Let me first start off by saying that Corey is an awesome and professional technician and that my rating does not reflect his skill or customer services. My frustration is with the company AC designs. I had my compressor replaced last year supposedly brand new and now my compressor has failed yet again. This is a part that should last for the life of the system and not something that should be replaced annually . I am very frustrated with the company and I do believe that the initial installation was not done properly and now I as the homeowner am being forced to pay for some one else's mistake. There is absolutely no other explanation of why we've gone through two compressors in a new construction home. They operate under the guise that parts are covered for 10 years but, that's a warranty provided by the manufacturer. Apparently AC designs does not guaranty their work. Buyers if you have the option please beware !!! read more

Loved the service we received from ACDesigns of StAugustine from the initial phone call and we received a call right back from the service tech that came out the same day and got us cold air until the system could be replaced the next day. He worked with us Senior Citizens on a fixed income to get the best deal and the best unit for our house. Then the two installers OMG they were over the top! Respectful, curteous, and super clean, and knew what they were doing. My backyard and house was just as clean as before they came. Not even a speck of dirt at all no kidding!!!! I think they even left it cleaner! I definately recommend this company above all others. Oh they even treated both of us with respect which is high in my books as well! read more

I have had enough. I called a/c desigh for emergency services 2 weeks ago. explained to them I take care of a disabled veteran who needs his oxygen and does not do well in heat. Because of his lungs he is easily over heated. Was informed they was sending some one out at weekend rate. After getting out here they charged for coming out informed I had to have compressor replaced and it could not be done until Wednesday. Finally done that Wednesday and back not functioning the next day. Eventually was told I was first customer to be seen for Friday morning. Well low and behold I am still here ,my uncle 6 of my grands with out any air. call the office stated the piece will bi in tomorrow. I know its hot and everyone is having problems. They did not offer me a discount no apology and no return call from management If I did not have a warranty in affect . Charged 828.00 for service contract+weekend rate estimate+compressor for what????? read more

AC Design was the original installer for my house being built by Richmond American. I took out their service plan. Though my AC unit was under warranty I had to replaced a part. Based on a value leaking they advised to replace the whole coil system. They said it would be free but their service to replace it was over $800.00. For the first few years while they serviced my AC unit they always suggested to add or replace something. The last time I used them they wanted to replace a condenser. It was starting to go bad so the Tech said. I told the Tech to leave my home. I was tired of them always finding something wrong. I called my old AC company (Donavan Heating and Air). I learned first that my warranty was transferable which I was unaware of or AC Design would have been long gone. Donavan sent an employee that I requested. I requested him because I knew his brothers who worked in Law Enforcement as I did. I knew I would get an honest answer. Donavan arrived and checked my AC unit inside and outside. I never told him about the condenser issue. Once he was done he told me everything looked good. When I brought the condenser to his attention he told me it did not need to be replaced. I was so glad to have Donavan Heating and Air back!!!!! I see more of Donavan in my neighborhood. Maybe because of my shout out to my sub division on Facebook. I'm writing this review a couple years later because I learned of two other neighbors on the next street being taken advantaged of. I really think a news story should be done. You know like an under cover investigation proving our reviews are legit? read more

This people installed our new home unit. The builder use AC designs for the AC. We call them 2 times to fix the AC they said it was probably a leak and charged for a leak test and diagnostic but didn't find any leak. They just recharged with freon. Next year in summer the same problem we called again. They wanted to charge for the same test which is very expensive and we didn't do it. They recharged again and changed one part so we paid again. The unit still in warranty for parts but they installed the unit and they don't know what is going on they just know they need to charge for something but never fixed the problem. Our AC does not work at all and we don't really want to call this people to pay for another Diagnostic and another test and no solution at all. You buy a new construction home with a brand new unit that does not work properly and they just wash their hands and keep charging. At this point I think will have to contact the manufacturer. read more

Absolutely the best, from beginning to end. Exceeded all my expectations. Luke and Nate, Jason,Stacey, allA1 people. Can't say enough!

Called them since they installed our 2 units. Charged us $181 for a part they quoted as costing $267.44. Googled the part number HK61EA-006.... You can get it for at low as $40! When I called and mentioned I knew the owners of 2 other A/C companies I was basically told to F off... Albeit NOT their exacts words but the sentiment was totally there! Spoke with Corey. I'm ok with 50% even 100% mark up but this is ridiculous! And then the treatment?!!! read more

This company installed the heating and air on our new home in Nov. 2019. Not even one year into us living in the home, we have experienced problems from them installing bad coils to the zoning being completely off. When asked for them to warranty the work, they wanted us to cover diagnostic fees and repair costs for work that they installed incorrectly. This was a brand new home and in no way should we have had the problems we have but due to Ac Designs horrible work and cheap low quality parts, it has costs us over a thousand dollars to have work replaced. Not to mention the staff is rude and is all about the money. Would rather have a handy man do the work if they were the last choice. Stay far away! Currently one room is way warmer then the other rooms which this problem was "addressed" by AC Designs. When I just called them today, they would not even look at the problem unless I payed a zoning fee of $180.00. This company is by far the worst company in St. Augustine! read more

I would stay away from this company. Read all the bad reviews, including this one. The owner, Ed, always makes excuses but never takes responsibility or stands behind what he installs. His company installed AC units for hundreds of new homes built by DR Horton. You would think after making all of this money he would be willing to be fair. My AC was less than 2 years old when it stopped cooling. The Carrier is under a 10 year warranty, so I thought the repair would be covered. First, AC Design charged me $90 just to come out and look, even though many of their trucks are in our new sub every day. OK, not great but what was next was worse. Ed's employees tell me the part was covered under warranty, but they will charge me $600 to put it in!!! Ed's reasoning? Carrier covers parts but after a year not labor. Instead of being fair with the AC breaking less than a year after the labor warranty, and covering the cost or at least reducing the labor fee, Ed offers noting EXCEPT saying I could find another AC company to have it fixed. . So much for businesses standing behind their work. I WILL find a reputable AC company. Thanks for nothing Ed. read more

AC Designs AC units are the worst I had to replace several of them since I have multiple properties . There products normally have to be replaced within 3-4 years and over and over again. We have even tried different manufacturers. We even signed up with their maintenance plans for each of our properties and continue to have failures. The service is also getting worse and worse. Yesterday they were supposed to replace the coil to AC unit that they put in less than four years ago. The technician that came out first wanted to push out the agreed upon maintenance window for another day because he was feared rain but he never checked the weather. We had to prove to him it wasnt supposed to rain in our area. Then through sottering set off every fire alarm in my house. Then he blew a fuse which caused us to lose power in our garage where the main internet / cable source is located which meant had no television or internet services until the electrician came out and fixed. We had to pay for emergency electrical tech because the AC Tech didnt finish his job until after 6:00pm. This was close to $200 to fix the problem pluse the cost to come out. To top it off last night the house never got cool. The thermostat was set at 76 but the temprature as of midnight last night was at 80 degrees this morning the temprature was 78. Wife called very upset and the managerial staff pushed us over as if it were no big deal. Didnt once try to make the customer happy. Didnt set a predefined to time to resolve the probelm They didnt offer to send a new tech out immediately. They will definitely lose all of our business. Be warned. We will be filing a better business complaint. read more

How can you rate a company that rips you off and then lies about it they charged me three hundred and something dollars for them to come out to check my air and I told him what was wrong with it the ducting was ripped a charge to me over $1,000 to fix it and why they were under the house they broke the thermostat wires and I was getting nothing but heat and no cool air but when I called them back then they told me they have charged me another service call I bought two air conditioners from this company in the years past the person they sent out to check my air conditioner it was okay until he saw my tattoos and then he started the using the f word and I says why you need to look under the house and see where the ductwork broke and he goes I ain't crawling on your f---ing house charged over $300 for another company to come out and fix their problem that they caused would you like to go and all that money to accompany lie I still lied about it this I reported to the Better Business Bureau and they lied their statement they lied that I want them to fix it for cheaper and all this bull crap don't do business with this company cuz if they break something they're going to charge you to fix with a break and act like it was broken already there's one thing in life I hate is liars and thieves and this company is all of this so I got to let people know the truth how many older people out there do you think they take advantage of and Rob them and steal and lie about stuff that they repair it's done everyday this company doesn't read more

My AC went out sometime at the end of May 2016. I called them and within 2 hours they were at my house, checked everything and it was completely fixed and VERY reasonably priced considering I would have thought I would have had to pay an "emergency" fee. While he was there the technician even changed my filter for me, and explained what was wrong. I have always had a positive experience with this company. read more

Our ac unit had a coil break and the part was under warranty. So we called AC designs because they are the company listed on our unit. they came and charged us $90 for adiagnostic fee (just to come look at our ac and tell us there is a problem..which we obviously know hence the reason we called them), also when coming to the house They told us all they could do was call us 30 min prior to their arrival so we had to sit home all day because they could not give us a window time. They show up and inform us we have a leak after about 30 minutes. They said they could come the next day to find the leak. So the next day, the same employee comes and finds the leak after about 15 minutes, oh and dont let me forget to mention they charged us $150 to find the leak. So first it cost us total of $240 just to find the problem.Then they tell us the piece is under warranty but not the labor it was going to cost $680 labor (JUST LABOR) and it would take about 4-5 hours. Obviously I don't have to mention their prices are out of this world expensive but we needed it fixed for our family. So they next couple of days they come back to fix it. It took them about 1.5 hours and cost $680 for labor for less then 2 hours of work. So I called the company and asked them why it cost us so much for so little time and if they could take the 90 and 150 diagnostic fees out of the cost to fix the piece since we used them to fix our ac . I was told no because they just charge a flat rate for their service. We have friends who used different companies and all of the other companies take the diagnostic fee out of the cost to fix the problem if you use their company ... but ac designs does the opposite and charges you more to use them. The employees were all nice so it's not their fault . it's all the companies for basically robbing people out of their money by charging outrageous prices to fix a problem they know doesn't take that long. It's sad because if their prices weren't crazy expensive it would be a good company but their prices are crazy expensive so I would not use this company if I were you! Needless to say we will NEVER EVER use this company again! So in conclusion we paid $90 first day, $150 second day ( for the same person to come back to or house for 15 minutes of work), and $680 for third time....so $920 for about 2-2.5hours of work so roughly $450 an hour give or take a few dollars. (But according to them there is nothing they can do about the price because it's just a flat rate) So unless you want to robbed and pay a crazy expensive amount of money I would not use This company! read more