Water temperature in shower is scalding hot or boiling hot. Front desk says they've been waiting on…read morea plumber to fix it for a while. You can sleep here but you can't shower here. A review from 3 months ago mentions the elevator is broken. It's still broken.

The hotel is dated, clean, breakfast is terrible, don't waste your money and time on empty buffet…read moreand greasy food to order. Normal door to the bathroom would provide privacy, barn door doesn't. It is difficult to say something nice about this Hilton when you just stayed in much nicer Hilton at the beach, awesome breakfast and great room with balcony... Parking here is free and you can access your vehicle quicker than when you wait for valet parking (the beach hotel had valet parking in parking garage across the street). The mini fridge is somewhat cold, your frozen goods will defrost, but they have ice available, so you can keep stuff cold in your cooler. The room is also equipped with tiny microwave and iron with ironing board... The dining room style lamp hanging on one side of the bed, will give you headache after you bump it with your head every time you climb in bed or reach to the "nightstand", some USBports are broken, not enough of charging options. TV guide is the old-fashioned loop ... Air-condition makes strange noises,but after listening to it for 24 hours, you will get used to it and won't be surprised anymore. The water pressure of the faucet is inadequate, shower works OK, water is scolding hot. I would prefer to stay somewhere else next time. Environmental service employees are very nice and helpful, I thought that it is important to mention this! Otherwise I agree with other reviews that mention things guests didn't enjoy or why this is not awesome place to stay.

So, on the bright side, the check-in and breakfast attendants were both outstanding, really warm…read moreand attentive. The breakfast was lackluster with old and dark bananas and old and dried out tangerines Coffee was appreciated But the room was a letdown: it felt dated, with a broken toilet seat, torn wallpaper, and even some mold near the sprinkler. The bed sagged, and the fourth floor had a strange sewage smell. The biggest frustration was housekeeping! my belongings were moved, essentials like toothpaste and blankets were missing, and basic supplies weren't restocked. Parking was buried under snow piles, and the elevator button didn't work. The gym was simple but functional. They also advertise a restaurant that no longer exists, and their app hasn't been updated since the new year. I appreciated the location after long days, but for a Marriott property, it really fell short

0 complaints on this hotel - my first impression was the the awesome staff at the desk. They were…read moreso professional and hospitable, definitely the most polite and well trained. The hotel room was immaculately clean - some minor wear but no question on cleanliness at all. No weird smells , no weird stains - immaculate ! I did get breakfast and it was hot and fresh what I had. They had French toast sticks, eggs ? Biscuits and chicken sausage. Then your usual cereal, yogurt, waffle maker and lastly bagels and pastries. Ample parking and they did a great job shoveling and salting as well with the snow. We did get beverages from their little snack / drink area and the prices were not bad either. All in all, really quality Marriott hotel brand!

tomer Service Shout Out to Jean, Johnny, and Doreen of the Radnor Hotel in Saint Davids,…read morePennsylvania. On May 8, 2026, my husband and I had lodgings for an overnight stay after attending a family wedding. Our accommodation was clean, noise level was quiet, and hotel was clean and modern. The restaurant housed the after-wedding party which consisted of french fries, chicken tenders, various egg rolls, and dessert; all of which was very good. I would recommend staying here based on the above, but the outstanding customer service support raised it to another level. Here's my story. We live in New Jersey, roughly 2 1/2 hours away. At approximately 2:30 in the afternoon my husband received a call from the hotel telling him I had left my pocketbook in the safe. Anyone who has done this before knows the sinking feeling of leaving behind a wallet filled with credit cards, driver's license, medical insurance cards, and cash. Since it was a Saturday, hotel management agreed to send it overnight via FedEx on Monday; I was asked to call to confirm delivery. On Monday I spoke with Jean (at the front desk) and explained the reason for my call. I informed her that I hadn't verified the contents of my pocketbook and asked if she could do this before shipment. Once Jean located the package whereabouts, she had to ensure the front desk had coverage. She retrieved the package which had been prepared for mailing, unsealed it and confirmed its contents. Jean then informed me it would be driven to the FedEx office for shipment. Thank you Jean for staying positive and patient with me. Later that day, I missed a call from the manager, Johnny. His voice mail said that our credit card was declined (human error) and asked that I provide another. His message also gave detailed shipment options and costs. Johnny returned to the hotel. I called back shortly after with another credit card. The package was driven back again, and the credit card transaction was approved. In speaking with Johnny, I asked who found my pocketbook as I wanted to thank the individual. He informed me that it is hotel protocol to have a manager check the vacated rooms to see if guests have left any personal belongings behind. The manager's name is Doreen; however, we never had the pleasure of a conversation. Thank you Johnny for your persistence in getting my pocketbook to me. Thank you Doreen for your honesty and ensuring my pocketbook was turned in to hotel management. To conclude, I applaud the honesty, willingness to assist, and patience of Doreen, Jean, and Johnny. I hope the home office, which I will contact, will take note of their commitment to providing the Radnor Hotel's guests with outstanding service and to a very happy ending to what could have been a sad story. Sincerely, Marie J.

I coordinate travel for one of my company's executives which included a stay at The Radnor Hotel…read morewith direct billing to my corporate credit card. My executive complimented everything that I handled, including the hotel stay! I was most impressed with the hotel's efficiency in handling the direct billing request. And I was more impressed when they automatically sent me a copy of my executive's folio charges that were charged to my card. So I did not have to call to request a copy! Thanks for your efficiency and for providing a nice stay for my executive! Thanks to your team!

What a gem! This hotel is so inviting, warm, and lovely. The staff is very friendly and efficient…read moreand the rooms are spotless. Great location, as well.

I waited for management to respond to me about my experience @ the hotel. Since they didn't, here…read moreis my review. I booked two rooms the first week of October. The rooms were a very sad decor, but you can see from the photos. What I didn't expect for $400.00 a night, for each room, was that they don't turn on the heat until a first frost? When I called down freezing at 11:00pm, I was told that they would bring me a cotton blanket and a "space heater!" I didn't know how cold I was going to get and didn't feel comfortable with a space heater, I got the blanket. At one am I got up & put on more clothes, took every towel and made a sleeping bag to roll up in. ( I didn't know my daughter had done the same thing in her room.) In the morning I told the front desk person that we had frozen all nigh...the desk guy shrugged and said, "well they just don't turn the heat on until they have to, that's why they have space heaters!" I said please have some one from management call me to refund my rooms, never heard a word, called left messages, even wrote in the email review they sent saying get in touch before I go to Yelp and warn people about the space heaters! The Wayne Hotel is the most expensive camping on the Main Line. Should you be forced to stay there, bring your own sleeping bag, warm socks, a sleep hat and a space heater! Cause they don't care.

This was the first time I had traveled to the Dominican Republic, and one of the very first all…read moreinclusive resorts I've been to. I have to say, this experience was nothing short of spectacular. We booked the trip to attend a wedding in the family, and they did a beautiful job of hosting the wedding at the resort. Everything was very well put together, the bartenders were extremely attentive and kind, and they didn't miss a single detail. They treated our whole group very well. We were there for four days, and we enjoyed many of the amenities at the resort. We loved the lazy river, and all of the pools available to the guests. My partner loved the karaoke night and really enjoyed all of the nightlife activities. The food was out of this world, and I will include some photos from the delicious meals that we've had. All of the food was very fresh, and I loved that they had stations at the buffet where you could get customized meals; we ended up doing a lot of the custom Pasta and steak combos. We loved that they had a ton of different types of food and they had food for a variety of dietary restrictions which allowed all of our group to be able to enjoy meals together at the resort. We were mind blown that all of the drinks were included in the package, and definitely got our fill on all of the different cocktails! The bartenders were very knowledgable and we were even able to request some specialty drinks that they hadn't heard of before, which they made very well even without much guidance! We did room service a couple of the nights that we were there, and every time, the person who delivered our food made extra effort to make sure that we had everything we needed and would come into the room to set the food up just right. We were so impressed with the staff across the resort and everything available to us during our stay, and we would absolutely come back .

Our entire stay was above and beyond our expectations from the moment we arrived until the moment…read morewe left.  Emanuel (Manny) our preferred club butler and Tatianna from management, along with a number of other workers in the preferred club check-in area, greeted us so warmly and were so welcoming to our service animal that we travel with.  Manny's communication with us every day was outstanding, always helping to make sure we had everything we needed for ourselves and for our service animal, and we had only positive experiences securing spots at restaurants and elsewhere on property with his help.  Housekeeping not only provided the dog amenities in our room, but also provided several other magical touches to make our stay and our service animal's stay the very best.  We were very pleased with the daily room cleaning and turn-down services.  One day we had a cabana on the beach, and the staff, especially Ranchy, were so accommodating and wonderful.  We knew Hyatts were all dog-friendly, but we were really touched how accommodating this property was, including restaurants who made space for her to join us at certain meals.  Food from all of the clubs, cafes, and restaurants across property was excellent.  Servers were all very kind and engaging.  Sandra at Riviera gave us and our service animal such a warm welcome, by name, every morning when we arrived to breakfast. Tatinana also looked after us throughout our stay and would pop by many of our dinners to say hello, talk about the day and make sure we had everything we needed.  A highlight of the property for us was the cabanas along the lazy river pool.  This area of the resort is truly a standout feature - the perfect mix of peace/relaxation and also socialization as other guests pass by on the river.  So many staff on property made an effort to learn our names and our service animal's name, which really put smiles on our faces.  We can't say enough great things about this property and would definitely consider returning.  Also we want to note how comfortable we felt as LGBT guests at the property - all of the staff made us feel right at home at all times. Food/bev add'l review As stated earlier, we were extremely pleased with the quality and amount of food available at all locations on property.  We were also extremely touched by the custom dog cake that the culinary staff created for our service animal's birthday.  It really surpassed our expectations.  Also Tatinana and the culinary staff went out of their way to ensure blueberries were offered to us and our service animal, which we know are not always readily available - but they knew it was one of her favorite foods and made us all so happy for our week away from home.

I booked a room at the Holiday Inn at Drexel Hill for my handicapped sister well before a…read moreforecasted major snow storm. I had investigated this as a resource doing pre-planning so that I could pay for it on my credit card weeks before the event. I live 70 miles away and, in a blizzard, if my sister lost electric, I would not be able to help her. I hired a friend to take her to the hotel I had paid for and she was turned away on a technicality. I pleaded for a reasonable accommodation for the handicapped based on the fact that I would pay for any incidentals with my card. SHE WAS TURNED AWAY! I complained to the sales staff and asked for compensation which was denied. I asked to speak with the manager. I left a message and six days later the call has still not been returned! I will only due business with a chain that takes better care of those with disabilities.

Our second time staying at this hotel and we couldn't be happier with the accommodations. Super…read moreclean with the nicest staff. Restaurant has great food and very friendly service. Looking forward to our stay next year!

We stayed here for two nights on a recent trip to Swarthmore and Philadelphia. In general we like…read morestaying at Hampton Inns, as they are predictable and usually cost-efficient. Check-in was smooth, but the Hilton Honors welcome bag was a little disappointing (just two bottles of water and a couple mints). We had a room at the end of the hall on the top floor, which was nice because there was a large wedding party staying at the hotel and we were far away from any potential noise. Our room was quite spacious, with a sitting area that could have easily accommodated a second king-sized bed. The lighting was a little dim - the entryway was bright, but the room otherwise only had a corner lamp on one end of the room, a table lamp on the desk, and two lamps on either side of the bed. The bed was comfortable, but the pillows were not as fluffy as we would like. They were feather pillows that compressed quite a bit when you lay your head on them. They also were smaller than typical king bed pillows. The TV was mounted on the wall between the bed and the couch, so it was at a 90 degree angle from both. Though it did swivel about 45 degrees in both directions, there was no way to watch TV straight on unless you were sitting at the desk in the middle of the room. The bathroom was also spacious and brightly lit, with plenty of counter space. The towels were soft and fresh. The water pressure in the shower was excellent, but it took a long time for the water to warm up. The free breakfast was good, but not spectacular. I always enjoy the waffle machines, and thankfully there wasn't too long of a wait to use them on both mornings. The eggs / omelets were a little flat (I believe they are premade and frozen and shipped to the hotel to be reheated). The sausage links were good and moist. The muffins were a bit on the dry and hard side. There were limited fruit options (bananas and apples). The orange juice was a little watery. So, this is about what I'd expect from a Hampton Inn. This place has the added advantage of being very close to downtown Media, with a lot of dining options. I guess that makes it somewhat unique among the Hampton Inn chain, which tend to be on the outskirts of town or more commercial / industrial areas. We'd certainly consider staying here again.

Stayed here one night while we were visiting in a friend in nearby Broomall. Hotel was fine but…read morehad a couple things that detracted from it. They had just repaved the parking lot, that day, and half of it was closed off. We found a spot when we got there to check in during the late afternoon, but my Brother went out late night and came back and there were no spots. Thankfully, they let him park his car under the overhang by checkin and our car was still there in the morning ;-). We also had a room on the first floor and when we got inside, the AC didnt work. It wasn't too hot, but I need my AC in the hotel for white noise and I like to sleep cold. The front desk guy switched our rooms right away when I brought it to his attention, so that was good. Would I stay here again? Yeah, probably. The room and beds were comfy and it was located near where we had to be.

Booked this hotel due to its proximity to an attended event and we dropped the ball by not reading…read morereviews prior to travel. The intermittent nearly non functional internet did not kick in until well after midnight wich made working difficult and delayed our getting to sleep. In addition, lumpy pillows, empty shower amenities canisters, and less than gracious staff created an unwelcome vibe - not what one looks for in a hospitality venue as a Titanium level Bonvoy member. One benefit was the blackout curtains that completely covered the windows to block out 100% of the light. One hit for 5 at bats is not good enough for baseball or for us - we won't be back.

Not safe. Bad enough…read morethat the Lyft driver couldn't find it. That should have been our clue to just ... keep driving"... Checked in around 10:30pm. Told the gal at the desk that we would only be here a few hours due to flight cancellation and had to leave by 3:30am. Clearly we appeared tired and ready for our room. She didn't acknowledge it. That's fine. Honestly, I'm not looking for attention. But when she then proceeded to tell me about "breakfast is 6-9am, lobby snacks available, etc... " it was then that I realized she actually had zero interest in my patronage or my experience. At 12:30pm, the fire alarm goes off. I stay in hotels a lot... and when this has happened in the past, a quick phone call downstairs tells me whether or not to leave. No answer. So we do what we are supposed to and leave. Guests evacuated. We are all standing in the parking lot. No employees. Anywhere. No fire department. Anywhere. I go back inside to try to find someone. I walk behind the front desk. I go to the back offices. I'm walking through... yelling, "HELLO?!?!? IS ANYONE HERE? HELLO?" No response. No one. Sirens keep blarring. I go back outside. No hotel staff. No fire department. Everyone standing around... Was this a crime scene now? I call 911. Finally, fire department shows up (1 truck)... They go inside and do the same thing. Look around the office. Yell for someone... anyone... One of them comes back outside and gets on the phone. Then he goes back inside. Sirens still blasting. Marriott employees ... no where to be found. A few mins later the fire chief comes back outside and says we can all go back inside. A few people immediately get in line at the desk (probably forgot to take their keys). Now some employee has appeared. This is a different woman than the one who checked us in less than 2 hours ago. She has a huge smile on her face like she's greeting a parade crowd... No explanation. No concern. Absolutely no acknowledgement that anything had just happened as all guests file past her. What a horrible experience. I was here for 5 hours due to a flight cancellation. As a guest of the Marriott properties for decades - across the USA and Europe with a very high elite status, I know Marriott properties. I cannot understand how this one is allowed to carry the brand name. Where the hell was she? Was ANYONE? Why are there no employees ANYWHERE in the hotel in the middle of the night?? Not safe. Not comfortable. Not cool. Do better, Marriott.

I've stayed here for the third time and yet again, had a blast! It's a tucked-away b&B in the…read moresuburbs of Philly that offers beautiful scenery with a well-kept garden, an inground pool, and fresh breakfast each morning! We usually stay in the grand master or master suite and both are so comfortable and luxurious! Roland and his wife are always a hoot to interact with and their puppies are a cute touch! Do yourself a favor and stay here! Quality: 4.75/5 Customer service: 4.5/5 Value for cost: 4.5/5

Such a wonderful place run by warm and personable hosts! Alpenhof has a mountain lodge-like…read moreatmosphere throughout the home, complete with thick wooden beams, plentiful earth tones, and loads of old photos and fantastic art on the walls. The engaging decor includes a wide variety of kitschy objects from many places worldwide. During our several-day stay, I didn't get tired of looking around and finding new curiosities. Outside, the B&B is tucked onto a forested and winding hillside, surrounding you with green leaves and views of the sky. It's easy to forget that you're less than 30 minutes away from downtown Philadelphia. And there's plenty of parking in the B&B's lot. Our room was a good size, but it was better for sleeping in and going out. It might have been a bit small if we planned on spending significant time just hanging out in the room as there wasn't much space around the very comfortable bed and the one chair, which was a plush and comfortable reading chair. The room also had an armoire, TV, and a short hall off of which the bathroom was located. (The rooms do vary in size, so again, that's just my view of the room we were in.) The breakfasts here are excellent and include what may be the best scones I've ever had. (I'm delayed in writing my review by several months, but the memory of those scones is still vivid. YUM!!!) Breakfast is served mainly in a kitsch-filled dining room, that's bright from high ceilings and sliding doors at one end of the room. The dining room table - a heavy wood table, suiting the atmosphere - 'only' seats 8 though, so if the table's full you may have to wait or choose to eat in one of the nearby rooms on a tray; when the weather's nice, there's more seating outside.