Great care nice rooms excellent physical therapy. My mom got a private room. I got much stronger staying there so she was able to return to her daily activities. read more

This review is for the skilled nursing/rehab. My mother was here recovering after an inpatient hospital stay. They stopped giving her physical therapy because it "wasn't working" and when I came to discharge her, her muscles had atrophied so much, she was no longer ambulatory and hasn't been since. I blame this institution for my mother's physical decline. Maintaining muscles is critical for quality of life and I don't care how good the food is here, the quality of care is garbage. read more

They took very good care of my Mother. The staff was very helpful and friendly. The physical therapy was helpful her room was very nice and the nurses were caring read more

Independent living plus assisted living and memory care! Lots of entertainment plus work out area

Anna, Yanet, Gladys, Anais and Jenn were all absolutely fantastic taking care of one of my dear family members. They all went the extra mile for her and treated her with dignity and respect and offered their assistance with anything and everything she needed. I would highly recommend this facility to anyone needing rehabilitation from illness or injury. And these ladies mentioned definitely deserve raises for everything that they do. Herman and Cassie with PT was also fantastic! read more

The rise and fall of a skilled nursing facility. This facility is touted as being one of the better in a crowd of lackluster competition. I found that the administration and general temperament of the staff at this facility is one that if you cross them or complain whatsoever, they will ban you from ever coming back. They hire the same nurses and staff that everyone else hires and there is no huge advantage to staying here. Your parent will be left alone all afternoon unless you visit them. The PT and OT is good but they're basically walking someone 100 feet or so and maybe doing some band work which any qualified professional would do. Shame on this facility for being so discriminatory and retaliatory with patients. read more

My 83 year old mother was admitted for physical rehab after she had a stroke and suffered several fractures. She could not bear weight for months. At least two of the CNA's assigned to her care complained to her that she was calling them too often. Turned out she had a UTI that they failed to diagnose. The care team also failed to tell us that Medicare would stop paying for her stay after a certain length of time until she was cleared to bear weight again. We were left having to pay them $500 per day for almost two months until we could find a less expensive way to get her the 24 hour per day assistance she needs. Very disappointed in the lack of compassion and professionalism we expected based on other reviews. read more

Professional, caring staff, who provide exceptional care. Beautiful and clean facility with top-notch food.

Awesome staff and amazing atmosphere. The food is so good, you wouldn't even believe it's served from a Nursing facility! I would only choose Acacia for my loved ones read more

A very nice facility with amazing activities department which makes all the difference in the world. Louis Falcon is awesome and so hands on. Louis, his activities center and his activities are truly what make Acacia stand out. He has brought my mom out of her shell and brought life back to her. Though I do feel the physical therapy needs to work her harder as we hired an extra caregiver who would make her walk farther this helping her more. Because they didn't, she is being release too soon since Medicare won't cover for slow advancement. read more

Care quality was questionable, at best. Over medicating patients so they can check all the boxes on the Medicare checklist & boot you out the door was pretty obvious once we moved our family member out. And the elusive "Medicare Checklist" was never shared nor discussed with us, even after asking multiple times to see it so we could better understand the system. Within 48 hours after leaving the facility, the patients mental clarity & physical ability improved miraculously. Prior to departure, we honestly thought our next visit might be to a funeral home. And trying to get a detailed copy of opioid drug dosages administered during their stay was impossible. When compared to the next facility our family member was moved to for rehab, I can only say I am thankful the time at Acacia was limited. The staff appeared to be OK on the surface, but after seeing the startling difference in the patient after moving to another facility & experiencing difficulty in getting any detailed records, I cannot recommend Acacia. Interaction with the office was OK, but they seemed extremely cautious in what they share, which was odd. I'm just thankful our family member is still with us and on the road to recovery. read more

Excellent staff, for all department: PT,OT, CNA, Nurses I can not begin to name all department. My wife has been there for 43 days and has had the best care. Even the doctors that visit are very experiences. I would recommend this facility to any one who has a need for there service. read more

I really wanted to like this place so I ignored a few warning signs on the first day. It is really hard to get someone to help my 96 year old mom. I have been there when she has pressed her buzzer for help to the bathroom and it took 8 minutes. I also went looking but found only a housekeeping person. Then I found that this was the norm. My poor mom. I was told they like to keep their guests involved with activities. I shared with the aids and wrote requests on her dry erase board in her room that she would love church and music activities. Never did she get to go unless I was there to push her. Sat in her wheelchair in her room for hours. I get there in the morning before the office and then again in the late afternoon. AND if you think this is bad wait to the weekend where the skeleton crew works. I want to say one truly grateful thing. It seems that the people who work there enjoy each other and their job. I wish there was more communication between patient and workers. It is very difficult with some of the guests but is this not the reason we trust our loved ones with you? read more

Horrible experience! Do not send your family member here. There is nobody around! It takes 20 minutes to come to the room on a nurse call. Lazy staff. Worthless staff!!! read more

Acacia Health Center provides skilled care in a beautiful setting. I've been a patient there twice following surgery. The care and the physical occupational therapy were exemplary. I highly recommend this facility. read more

My husband who is blind was transferred to Acacia from Banner hospital. It was one of the worst experiences of my life. He was left in his same clothes for seven days although I had brought pajamas and other day time wear. I thought they were washing his clothes and putting them back on him. Two showers in 21 days even thought he asked for showers. No one responded to the call bell until he wet himself. The staff knew he could not see to get himself to the bathroom. I took him into a ENT and he went back to Acacia with the medication the Dr. prescribed. When I checked him out a week later they could not find the medication I had brought and handed to the nurse at the station. When it was finally located it had not been opened or given to him. Chris E. read more

This place was the worse ran Respite center I have encountered. The place appears top notch but in fact very tacky. The staff was running around doing nothing. The patients that were able to walk on their on Was On Their Own. My love one didn't get all of her clothing, house shoes or her belt. She wasn't given a shower. I called and reiterated that she needed to be fed, and helped with personal duties by a female caregiver, and she fell down at dinner and No one saw her just heard her. She needed x-rays and unable to walk W/O swelling and pain for 3weeks. In short don't send your love ones there. read more

I came here from another facility that was a nightmare. As a paraplegic who broke her leg, I needed help with routine transfers, bathing, dressing and Rehab. I'm very glad I made the decision to come here. I can't say enough about the staff. All the nurses, Corrina, Carla, Gladys, Sabrina, Omy, Jessica, Heather, Angel, Princess, Robin, Leslie and others are all knowledgeable and caring. The CNAs, who spend the bulk of their time taking care of you, deserve a great deal of recognition and thanks. They are quick to respond, attentive, friendly and caring. There are many of them and they all should be mentioned; Angel, Michelle, Nora, Xhavid, Z, Christina, Belinda, Rita, Laura, Yesenia, I'm sure I am missing several. I also need to mention that Louis with activities is one of the nicest and friendliest people I've been fortunate enough to meet and so many thanks go to Jennifer who has helped me whenever I've needed information, not just about things here but facilities to consider going forward. And big Kudos go to the Rehab Department. Suzanne, Marwin and Ashley are great and definitely one of the few rehab facilities that I've encountered that really know the most of what they are doing and always strive for you to meet your end goal. In general, everyone from the staff physicians, to the person at the front desk, to the cleaning staff, to the people you see in the hallways or walking the grounds are always so pleasant and willing to offer help. Additionally, the food is very good, however, it would be nice to have more vegetarian options. I would highly recommend this facility to anyone who wants exceptional care. read more

This place has the worst management, it's a joke. The DON has the worst attitude . You explain things your not happy about and get no results, but they want you to go on yelp and leave a good review anyways. We've had many issues with the management when it comes to concerns we may have. The staff is no where to be found and when you do find them they are on their phones. The landscape and facility itself is lovely and seems well maintained but, I would not recommend staying here due to issues with care/management. Issues brought to management seem to fall on deaf ears, they could use better communication with residents and their family members. read more

I visited Acacia. The director of nursing came out to see my mom. She told me that she needed to discuss with the nursing director if they could accept my mom. I got a call that everything was a go and that she was accepted. I talked to the admission director the night before her scheduled move. Transportation was arranged to bring her between 1 and 2 pm. I went to Acacia that morning to bring sheets and all my mom's bedding so her bed could be ready when she arrived. I was told the admissions director had taken the day off. Three administrators/ nursing directors took me in a small office and told me they could no longer take my mom. It was 3 hours before she was supposed to be transferred to her "new home". I never got a call from the admissions director after that. I Do Not recommend Acacia. I was told that Hospice of the Valley was involved in her not going there. Corruption. read more

Poor response time. Don't give medicine on time. Very disappointed. Supposedly has a good reputation but it hasn't worked out for us.

How do you rate the place that your loved one has been staying. When you had tried to be so careful in looking for a place that will care for them as you would if you had the resources. You decided that money was no object and surely they would provide excellent care and therapy. The facility is quite new, it's only about 10 years old. I am describing the care of my mother in law. I love her very much. Her husband and daughter go to the care home every day. Her daily schedule is to get up and eat breakfast and then go back to bed. She gets up for lunch and then goes back to bed. She gets up for dinner and, you guessed it, she goes back to bed. She may get an hour of physical Therapy. It's now become too hard to take her to the bathroom. The husband was just informed that he had one week to find a new care home. We were there 3 days and she is doing more than she has ever done. I don't speak this lightly. My husband is a physician and I am also trained in health. This place may be fine for those who can communicate and take care of themselves. It is not safe for anyone else. I would never leave another loved one here. read more

Acacia is beautiful! It has a feeling of a resort instead of a health care facility which is tranquil and serene. They have attentive, caring staff. I feel confident when I refer my clients that they will receive excellent care. read more

My grandma stayed at Acacia for rehab after a hospital stay. I am an NP and have been to multiple rehab centers as a provider and caregiver in the Scottsdale area. Acacia is by far the best one we've experienced. I will be recommending it to my patients and we will return if my grandma needs rehab in the future. The facilities are high-end and clean and the medical equipment works well and is comfortable. The staff is also very accommodating, knowledgable, and understanding. Dr Taylor listened to our concerns and followed through with our requests. Nurse Fifi and all of the nursing staff and certified aids were very responsive, kind, and well-trained. My grandma left Acacia stronger than when she became ill, which tells me the physical and occupational therapy is on-point. Louis, the activities director, was incredibly accommodating for the most unusual request - we actually had a small family wedding at Acacia's Chapel with Past Paul, who was also wonderful, so my grandma could be present for the ceremony since she could not leave the rehab facility due to Medicare rules - It meant the world to her. I cannot say enough good things about Acacia and I recommend it to anyone in need of rehab. read more

Whatever you do don't leave your loved one in this facility. i had to supply all my mother's medications or she would have gone without them and after 48 hours they still did not have her medications on hand. They left my elderly mother in a recliner in her room without even the television on. She almost fell on her face out of the chair while a nurse stood there talking to me, I informed them that my mother did not understand how to use a call button to call for the nurse, but when I came to see my mother they had left her a note on a white board to push the red button if she needed help. And there are patients with dementia allowed to wander in and out of other patients rooms at night completely unsupervised. read more

Unsafe, do not leave loved ones! Unsafe staffing. Call lights left on forever. No nurses to be found. Many of the staff do not speak English. Promise you one thing, you get something totally different. Nurses cannot get into the locked medicine cabinets to administer medication because the locks are broken. This facility was sold to us as a 5 star facility. I give it 1 stars. Mismanaged and unprofessional!! Consumer beware read more

I would never leave your loved one in this place It is a nightmare behind the beauty my mother was neglected and abused they did not give her her medications like she needed my mother was getting sicker and sicker we did not realize how bad this place was until they dropped her at the hospital For an appointment knowing she needed a medical escort where she missed her appointment Because she was too sick to even ask for help she sat in a wheelchair for over six hours falling into a coma I continue to call this facility they made me think everything was fine but couldn't tell me where my mother was after about three calls then someone said oh she went To and appointment . they never notified me knowing she needed a medical escort she was too sick to even go to that appointment because of the neglect of her medications I immediately pulled her out of there were they turned very rude knowing they were in the wrong they Where reported to the hospitals I have witnesses that were nurses at the hospital that seen The terrible condition my mother was in where she had to continue to stay in the hospital from there neglect and abuse so please this Is a very big warning don't let The beauty or the niceness of this place fool you read more