Absolutely horrible! Never again! You ask them something about the policy…read more They give you wrong information and what you need to know they lied in your face!

I called as a first time customer interested in a landlord policy quote. I was put on hold by a…read morefemale who asked me to wait for her to pull up the brokerage information for AIS. I waited 30 minutes. She never returned after 30 minutes of holding. I finally hung up and called back just to find out they put me on hold and went home, closing the business for the day. I will take my money elsewhere.

Anna customer service skills have ben awesome for me the last three times ive communicated with…read moreher. She very kind and knowledgeable regarding car insurance and car insurance policies. Academny Insurance Hawthorne, peas keep customer service representatives like Anna on your crew. God Bless You Anna Ricky

Diego was very helpful and resolved my issue. I left with a better understanding and direction on…read morehow to address my concern with the DMV. I also like that you can renew car registration here too. Thanks Diego!

First of all, I want to say that Grace is an absolute charm! She greeted me with such kindness,…read moreoffered me water, and made me feel comfortable right away. She was also very professional in how she handled my family's insurance quotes. Grace found us a great deal excellent prices on two cars with full coverage that you can't find anywhere else. I truly appreciate her hospitality and dedication in helping us figure everything out. Once again, a big shout-out to Grace what a lovely lady! Antes que nada, ¡quiero decir que Grace es un encanto! Me recibió con muchísima amabilidad, me ofreció agua y me hizo sentir cómoda desde el primer momento. Además, fue muy profesional al gestionar las cotizaciones de seguro de mi familia. Grace nos consiguió una excelente oferta: precios excelentes para dos autos con cobertura total que no se encuentran en ningún otro lugar. Agradezco mucho su hospitalidad y dedicación al ayudarnos a resolver todo. Una vez más, un gran reconocimiento a Grace: ¡qué mujer tan encantadora!

Came to get a car insurance quote and walk out with my new car insurance policy! Wendy Sandoval was…read moresuper helpful thru out the whole process highly recommend seeing her if you are in the area and need a new car insurance policy. Thank you Wendy Sandoval

Came in today to get my dad new car insurance and the office was so welcoming . We really…read moreappreciate Yaderth assisting us, she made the process smooth and easy.

Lupe Cisneros very courteous and patient with my daughter and I explained everything in detail and…read moreit was easy and fast. Her communication and customer service is great highly recommend her and freeway insurance they have a lot of good options.

We have been with this broker for our autos, homeowners and rental property insurance. We're with…read moreMercury insurance. The best part working with this broker is for any questions or concern, I only have to speak to one person who's familiar with our insurance needs and always very prompt in getting back. That saves a lot of time and unnecessary hassle. And certainly I appreciate that!

Julie is the best insurance agent. Very homest & very reliable. She will attend to your insurance…read moreneeds. Ive been with her for years and never disappointed me. Thank you Julie! God bless!

Knotted on the door and the young man wouldn't acknowledge me. A stranger from the neighborhood saw…read moreme standing, then they knotted on the window. The guy appeared to peak at me but never acknowledged me. I went to Superior Market near Manchester. They have a kiosk at the door for DMV registration. No fee for cash, 1.95% credit/debit, and no rude human beings. A win, win. Took less than 5 minutes.

Went with my mom to transfer registration and a title from out of state. It was incredibly simple…read moreand quick, which I was hoping for considering the DMV is the last place I want to be especially in the summertime. Very grateful for how helpful they were when I initially called because it allowed me to get the necessary paperwork before we showed up. My only suggestion is to have an ATM inside the building because I had to travel to two nearby ATMs to get cash last minute (one ATM had an extremely low limit and I didn't feel like driving all the way to the bank which would be 2 mi. away).

Victor and the other agent are very professional. I've been dealing with them for over 10 years…read morealways ready to help and finding best way to save me money and protect my assets. Give rock insurance a chance to earn your business. Thank you. J. Zapata. Hawthorne ca

This place is a complete mess. I was a client there and lost my policy because one of the…read moreemployees did not update my address and cause me to miss my payment and now I'm left without a car insurance. Not helpful at all. Do not do business with these people.

Estamos contentos con la atención y servicios de LA'S Insurance 100 % recomendado nos ayudaron…read moremucho con nuestros seguros de vehiculos .

Worse broker insurance you can ever deal with ,bad customer service I just recently got full cover…read moreinsurance for my car when I get there this lady lea told me I will pay $650 I agree and signed everything gave 400 deposit within two weeks pay the rest .. when I called her back to pay the rest of the witch was $250 she came and told me my it wasn't like she told me initially $650 now it was $750 I was shock I signed everything I trust her word and I didn't ask for my paperwork what a bad choice she tricked me so I ended up paying $350 more for totally $750 for a 2006 car !!! NEVER AGAIN!!!!!!!!

First watch out for sneaky broker fees that he never verbally informed me of and snuck it in the…read moreagreement...I'm just noticing that now..smh..WHATEVS...but now My emails have been consistently ignored when I needed to make changes to my rental insurance...once I notified him my plans to cancel or modify my rental agreement from 1 year to 6 month (bc my apartment management made me sign a 6 month lease when they usually make me sign a 1 year lease) then I noticed I was charged a renewal fee of $98 for a one year policy after just 3 months...his excuse when I asked about the renewal charge was, "I can charge the renewal charge at any point I want."...even after just 3 months when the policy is for a year...and I just told you several times I want to shorten the policy?? BS! Then I told him he has to notify me before he charges me..and he said he sent an email...not true..and when I asked him to forward the email...nothing...and when I spoke to him he was unapologetic, had a major attitude, and told me he would charge me the $75 early cancellation fee (which was at his discretion)...even after a previous email stating he'd take care of me. !!!!!!BE WARNED OF $150 broker fee for rental insurance. He did not appropriately disclose this fee, because there is no way I'd pay $150 on a $220 policy! BOGUS!!! He is now ignoring me and refuses to forward me the email he sent about the "renewal fee". WHAT A SCAM! I have still yet to get a refund after being charged a renewal fee just 3 months into the policy...Its been almost a week of my texts and emails being ignored...I can't even get a response except on here...smh. Alan was great quick and easy when he's getting money...but once you need help adjusting a policy or getting a refund for being wrongfully charged, he will flip. He still has yet to apologize for overcharging me...I AM BEYOND SHOCKED! SMH...I will be contacting the guy who referred him to me from my car dealership and letting him know about his horrible customer service and lying on customers on yelp when they have receipts smh ‍‍ UNBELIEVABLE...and I'm a therapist smh...thought I've seen and heard it all...INTEGRITY IS NOT HERE. TRUST. From an honest social worker, single mom, and advocate for what's right and the truth. SEE MY PICTURES AFTER YOU READ HIS RESPONSE...I HAVE ALL OF OUR TEXTS AND EMAILS AS WELL SHOWING HOW HE CONTRADICTS HIMSELF, DOESNT HAVE THE FACTS OR IS JUST STRAIGHT LYING OR INCOMPETENT. I can go to bed knowing what I speak is the truth...instead of fixing it...he does nothing ;) There goes my $150 broker fee and $98 renewal fee THANKS VIP...FOR MAKING ME FEEL SO VIP

Horrible!! I called them to set up an appointment!! They didn't answer!! A few minutes later I got…read morea text saying how can I help you !! I asked who was it they said are you trying to get insurance !! Idk what type of millennium BS that is but I can't handle business like this!! Damn being a competitor check your texts then you'll see my exact same words in there as on this review!! The last 4 digits of the number is you know what nvm I got the texts still

Their expertise helped me pay a lot less for insurance than I would have elsewhere. I would, and…read morehave recommended them to others.

Sally Davis and the team were very professional with working to accommodate the service I needed…read more When I walked in they got right to work and started to get the ball rolling with completing the fingerprints for my live scan. They even told me that when I paid online before going in that I needed to call the company to get reimbursed because the scan was already paid for. Thanks again for the professional service