Took my truck to PDR Pros for some hail damage. Truck looks brand new. I can't even tell where the…read moredents were. Highly recommended! Thank you!

i just had my hail damaged black toyota repaired by pdr pros and they definitely are pros at what…read morethey do. there is no trace of hail dents at all!! bennett even fixed a pretty deep door ding. i highly recommend these professional guys to do your dent repairs.

SERVICE: Called them three times over a four hour period. Each time asked for service. No…read moreanswer after 20 or so rings. Going to go to a place that answers their phone!

While having my Tacoma serviced, my checkbook was stollen out of the car. Clearly it was taken by…read morethe mechanic who drove the car in and out of the shop. I couldn't get the shop supervisor to answer my calls and messages. So, no checkbook and not even an appology.

If there was an option for negative stars, Granite Motors would deserve it…read more We brought our daughter's 2016 Buick (with give or take 75,000 miles) into their service department because the check engine light kept coming on. The service writer told us the turbo was the problem and that it was covered by warranty. We were shocked, so we asked THREE different times if he was certain. Each time, he confidently reassured us it was covered. Based on that guarantee, we agreed to move forward and even requested pricing on additional maintenance. By Monday, after hearing nothing, we called--only to be told: "You're going to be upset with me." Suddenly, the story changed. Now the turbo wasn't covered. The excuse? He "fat-fingered the VIN number." This wasn't a one-time slip-up; it was repeated misinformation given three separate times. That's not just sloppy--it's outright negligence. Even worse, the service manager and dealership manager admitted fault, yet the best they were willing to offer was a measly $230 off labor. Then, instead of making things right, they started avoiding us altogether. At one point, their response was literally: "Well, you're more than welcome to come and get your vehicle as we don't have to do the work." That statement sums up the culture at Granite Motors: zero accountability, zero integrity, and zero respect for customers. They admitted fault and still refused to honor their word. That's not customer service--it's a bait-and-switch backed by arrogance. We will never do business with Granite Motors again, and we strongly urge anyone considering them for sales or service to take your business elsewhere. There are plenty of dealerships who actually stand behind their word. Granite Motors is not one of them.

Good pricing, told the salesman what I was looking for a mind they found me options. I didn't feel…read morepressured.

Highly recommend! Ryan spent extra time studying my damaged vehicle while writing the repair…read moreestimate. The estimated price for repairs was as expected. Ryan properly set my expectations, I.e. the price could possibly be more due to hidden damage. My vehicle ended up being totaled by my insurance. Ryan explained to me that he would do his best to keep costs down. And he did! Communication was great and every employee I had contact with was helpful and polite. Hopefully, I have no further need for a vehicle body shop, but if I did I would definitely go back to Ray's.

Brian went above and beyond He made my car look like brand…read morenew and if you need any type of auto body repair he's the man to go to

I had a great experience with Roy's Body Shop. They were able to get me in within a day or two to…read moreinspect my vehicle, and they fixed the issue the very same day. The staff was courteous, professional, and thorough throughout the process. They took the time to explain exactly what was causing the rattling noise in the undercarriage and made sure I understood the repair. I appreciated their prompt service, clear communication, and attention to detail. I would definitely recommend Roy's to anyone needing quality auto body or repair work.

800 miles from home with front end underbody damage on my BMW and stopped in unannounced. Front…read moredesk welcomed me with open arms, Eric took my car into the shop, and about a half hour brought it back up front with solid fix to get me home. Price was exceptionally reasonable and I was on the road in less than an hour. Thank you, Roy's. Dave R, Cedar Rapids, Iowa.

They recently fixed my almost brand new car and did a great job. They were very easy to work with…read moreand did the service very quickly once the parts arrived. Would highly recommend!

The guys at Neumiller went above and beyond to help me. My RV van has a spare tire mounted on the…read morerear door. The mounting equipment began to come apart and could have caused a serious mishap. At 7:00 am I saw their OPEN sign and pulled in. They fixed my issue even though I had no appt. They were fantastic. I highly recommend them for their expertise and their willingness to help.

Customer service in the service department has been extremely disappointing…read more I brought in my 2020 Tiguan for an oil‑consumption issue (losing about a quart every 800 miles). I dropped it off on Monday and was told it would be in the shop by Wednesday or Thursday. By Thursday afternoon, I still hadn't heard anything, so I called for an update. They told me it hadn't been looked at yet but would let me know when it was. I asked whether I should make an appointment and was told it wasn't necessary. When I called again Friday, they said it had been in the shop but the technician hadn't finished testing. I never received a single status call or text. When I mentioned I wasn't getting their text updates, they just shrugged. On Monday, they told me my oil was full and therefore there was no oil‑consumption problem. I explained that I had topped it off before bringing it in because I don't drive around low on oil. Only then did they agree to continue testing. After 11 days, they said they found nothing wrong. When I asked about the excessive vacuum at the oil breather cap, they dismissed it as "not a problem." Then they handed me a $170 bill for their "inspection" and tried to upsell me on brakes, a tire rotation, and transaxle fluid service. I declined. Overall, the lack of communication, the dismissive attitude, and the upsell attempt after nearly two weeks without answers were unacceptable.

We made a service appointment for a recall, drove our VW to Rapid on our way to CA purposely for…read morethis appointment only to be told the service department gave our part to someone else. We could have driven our more economical vehicle for this thousands of miles road trip had we only known. What a joke, and no offer of accommodation for our inconvenience.

Would not recommend. Got rear ended and chose Mel's west based on reviews. They don't call you with…read moreupdates and when I picked my car up it was covered in bondo dust. I asked if they usually clean up vehicles after service and was told they detailed it after they repaired it but it's hard to keep the dust out with the concrete plant close. so... within a couple hours of "detailing" it was dirtier than before I left it? Gaslight much? I have to take it back because they didn't clip the bumper in properly either. Not sure what else is under the bumper that is not fixed but I'll be taking it to a different body shop to check. Not a good look.

Had a broken window and stopped by for some crash wrap, I had two gentlemen help me put it on free…read moreof charge. They were so nice and generous I highly recommend! James will help you out!!