I hired Accessibility for New England in May 2019 to install a Bruno Vertical Platform Wheelchair Lift. I have Muscular Dystrophy. Before they could install the it they had to remove a large Wisteria Tree to make room for the walkway on the upper level. Brian, the contractor hired a landscaping company to do this job. This company used a backhoe from the lower level to remove the tree that was on the upper level but in the process they damaged & cracked part of the existing cinder block wall. I know this because I was watching at my window and was about to yell down for them to stop. They stopped on their own and re-adjusted the chain that was attached to the backhoe and started lifting upward instead of pulling forward like they were doing. Myself & my Dad brought this to Brian's attention, but nothing was done. I have before & after pictures of the wall. This was the beginning of multiple disputes. (The wall was not repaired). Once the tree was removed from the upper level, the contract states ANE had to layout paver stones from the lift gate to the existing ramp. Glen was only putting in a pathway of paver stones in front of the lift gate, just enough room for the wheelchair and leaving the rest of the area dirt. Glen was approached and was told he was not doing it right and ended up leaving. Brian contacted me and said there is a misunderstanding on my part and I told him to read the contract. (Partial work was done, only the area of dirt was done not the existing old paver stones up to the ramp). The concrete pad is terrible, it looks like it was built using cheap concrete. It's uneven and the edges are messy and sloppy, not smooth and squared like it is supposed to look. When it rain, water pools on the pad. I told Brian numerous times I was not happy with the pad. I even sent him pictures on how I wanted it done. I paid him a lot of money for this job to be done professionally and all I've been getting is slack work. On Aug 26, 2019 Brian told me he would send workers to repair it and on Sept 6 but did not show and then on Oct 21 a worker did show up and realized he brought the wrong supplies and left and did not come back. Brian then said Nov 15 BUT they did not show because since he kept putting my job on hold the weather now was too cold to repair it. (It did not get repaired) There was another matter of the canopy for my lift. Brian wanted the 3rd check before the canopy was installed. He kept telling me its on its way and I was being UNFAIR in not giving him the check before the installation. I told him I'd give him the check as soon as the canopy was installed. He told me he would hold my lift keys if I did not give him the check, making it impossible for me to use my lift. I did not trust paying him beforehand because who knows when my canopy would be installed. Before he left that day he did give me my keys. Brian received the check on Sept 9th after the canopy was installed. Another problem, when opening the lift gate on the upper level there is a piece of wood on the ground, it looks like it is part of the vertical lift support. Below the gate door there are three screw holes to drill into the small piece of wood BUT only the center hole has a screw in it. The front side of that piece of wood facing the walkway does not have any support, the wood on that side is leaning upward because there is nothing on that side holding it down. This is definitely also a tripping hazard! My elderly parents and my brother who is a double leg amputee sometimes use the lift too. My boyfriend and I were going out one day and the lift would not work. We figured the reason might be because the sensors from the lift gate and the lift itself were not lining up at the upper level. When the lift was first installed the gate would swing open and close freely. The piece of wood leaning upward was stopping the gate midway so it had to be pushed to close. This had to be the cause for the gate sensor not lining up with the lift. I texted Brian about this on July 22, 2020 and his reply to me was since I no longer had warranty on the lift I would have to pay out of pocket for him to look at it. This was the first I heard of not having warranty anymore. I found out the reason why I no longer have warranty is because he texted me on May 21, 2020 to set up a time to repair the concrete pad. I told him I no longer wanted him to repair it. The only reason he contacted me was he wanted the 10% payment of $2,788. He took away my warranty because I didn't allow him to "fix" the pad. It states in the contract that 10% of the total amount would be paid to him ONLY if the job was COMPLETED & I was satisfied and happy with the entire job.(Damaged the cinder block wall, didn't repIace the old pavers, didn't correctly screw the holes causing a hazard to the homeowners). I would never recommend him nor his company to anyone.In my opinion it's not a professional business, they take shortcuts wherever they can & expect full payment. read more