I like a lot Access Maids. They are super fast when cleaning and putting our condo in order. They are very energized and know what to do once they start, where to start, etc. I can't complain. I know they will do their best in 2 hours. read more

Unbelievable!, I used this service once before after having surgery and they did an adequate job, but not overwhelming. I thought maybe I'd get a different pair of women this time. Well I did, but things were worse this time. My place is on the third floor and the complaining started as the two women went up the stairs. You'd have thought my place was a toxic waste dump the way these women carried on upon their arrival. They called the manager to complain that the place smelled, if they were smelling anything, it was the cat litter box that i had changed just prior to their arrival. Maids that don't want to clean, who'd have thought? I won't be calling again. It's too bad because I own the building and have two clean-ups for units at the end of this month, plus two in another building. read more

I needed to write this to express how satisfying my experience was with Accessmaids. They were recommended from a family friend and now I too would suggest them. It's a joy to come home from work on days when their team has serviced my home. I've lived here for years and thought I did a decent job of keeping the place clean. I was wrong. I could not believe how clean the place was after they were done with the deep clean, no detail went unattended. My dust and mold allergies often bother me, but surprisingly I've been breathing easy ever since my cleaning services began. Every appliance, window blind, trim, and all other surfaces are always spotless. It feels like I move into a new apartment every time! read more

I on average tend to take 4 to 5 vacations a year. I normally stay around three weeks give or take a few days. I personally can not stand the thoughts of staying in a hotel, five stars or not. Everytime I head to Chicago I go online and book the secluded vacation home not far from the city an than go straight to access Maids site and schedule them to come in and clean everything. They do such an amazing job every single time. Honestly makes me feel like I am getting ripped off every time I use the local maid service back home. They charge a fair rate and go above and beyond there pay. It is rare to find such an amazing maid service. read more

Tons of spots missed. There were food marks left in the kitchen, crumbs on the floor, bathroom counters weren't even wiped down. Parts of the bathroom weren't mopped. Stove barely touched (you could tell because it had dust on it still). All around bad service. I wouldn't recommend this company. read more

Very dependable team. Every team member is friendly and does an extremely thorough job throughout my home. Always willing to do extra cleaning where needed. read more

First of all, the ladies they sent did a great job, and I have no issues with their service. The problem I have is with their management. We were quoted a certain amount for two maids for two hours. Well, three show up and take the same amount of time as was quoted for two maids, and the bill increases by 40%. We call the office and they said "if you check our website we reserve the right to change the staff arrangement without notice, and to bill customers for these changes." This is just plain shady. We reserve the right never to use this company again. If you're basing your maid service on a budget, they will flat out lie to you to get your business. Do not trust these people at all. read more

Sigh...I broke the number one rule of using any new business...I never checked Yelp before I went with them. Well I have learned my lesson!! I will start with the only good thing. I will say they did an awesome job cleaning (I did a move out cleaning and my apartment even complemented me on my cleaning.) Maybe it was because I was around my apartment moving stuff out but they worked the full 2 hours and got stuff clean I never could. I even left and came back to a spotless apartment. The only frustrating thing is that they didn't speak English very well or at all. I just gave up and went on with my business. I was trying to explain to them what I wanted cleaned and what I didn't. Then when I asked them how much it was, they had to call. I found that a bit weird, then they didn't speak English while speaking with whomever which worried me. They quoted me $130. I was fine with that. So I then talk to the guy to pay with my credit card. He said I had a credit card on file so I asked what the last 4 digits were on it, he read off someone elses card number. That should have made me run to the ATM and pay in cash but I was distracted with my move and gave him my credit card number to be easy. Fast forward to the next day, I get an email saying my card was declined. I was like, WTF?!?! So I checked my checking account and sure enough I had plenty of money so I wasn't sure what the problem was. I figured he missed a number or something. So I emailed him and said I'd call him Thursday because I am busy with my move out. Thursday rolls around and I call. He asked for my credit card number and I gave it to him, simple right? WRONG! He replies with, "alright I charged $145 to your account." I was like ummm no you quoted me $130 and it's written on my receipt. He was like, "oh alright sorry let me credit your account and charge $130." As soon as I hung up with him I checked my checking account. Sure enough I see 3 transactions from Access Maids. One for $104, $145 and $130. So I called him back to ask what the $104 was. He said he never charged my card $104. I said well it says you did in my checking account. So we went round and round arguing till finally I got fed up and said I was calling my bank. I called my bank to see if he had even credited my account at all and they said no and I would have to dispute these charges. If I don't get my money back I will be going to the BBB. This manager is shady and picked a fight with the wrong girl. From all the other negative reviews I don't know how they are still in business. All I know is that I have learned my lesson and I will never use a business without checking on Yelp again. The Yelp gods must have been teaching me a lesson that day...note clearly taken. ***UPDATE***: So I called my bank to get my money back because this company said they never charged my account and that it's the banks fault. He said that the bank will credit my account so call them. I was so fed up with him that I did call my bank and got my credit. Fast forward a week and what do I see on my bank statement....ANOTHER $104 TRANSACTION FROM ACCESS MAIDS!!!!! He is STILL charging my account for $104. So now he has stole $208 from my checking account from 2 unauthorized transactions. Needless to say the BBB has been contacted and I am going to see if I can file criminal charges against this company. read more

Wow. I had AccessMaids come out to do a "move out clean" yesterday and had the WORST experience - it was waaay shady. I really don't know how this cleaning company is still in business. I have a very similar story to the other negative reviews on here, but I still feel the need to complain so that no one uses this company; I apologize in advance for the length of this review. I really do. Let's start from the beginning, shall we? First, I reserved a day and time online, (I reserved one hour, one maid, quoted at $25) and received a confirmation email stating only the day and time, and what kind of cleaning I had requested, no price confirmation. That should have been my first tip-off, but apparently I'm too much of a trusting person and didn't think I'd be screwed over (especially by a company that boasted they were a part of the "Better Business Bureau Reliability Program" on their website - which, by the way, I checked out after this whole fiasco, and they are not. Let me repeat, NOT approved by the BBB though they state they are...). About a half hour late, two maids arrive. Not the one maid that I had requested, but TWO, when they charge $25 per hour per maid. I figured, okay fine, I'm not going to make a big deal over an extra $25 for an additional maid when I'm already stressed out about the entire moving process. The women do an okay job (did not do the "add-ons" (wall and baseboard cleaning) that I asked for), and then tell me that they need two hours to do the job. Two hours for a small bedroom, a very small bathroom, and a short hallway. Really..? So when they told me I was going to be charged $100, not the $25 I thought I was going to be paying, I called the manager of the company. Who may I just note, may be the rudest customer service representative I have ever encountered. He told me that had I read through all of the terms of agreement, I would have found that for that certain service I had reserved, they send two maids, for a minimum amount of an hour and 45 minutes. Now, I don't know about you, but if I am making a reservation for something online, and I am not warned before pressing "okay, go, do it", that I need to read through the terms of agreement, I don't seek them out to read. Yes, stupid, I know. But I'm generally not a stupid person. Really. But I really thought that whatever I would have been charged for would have been provided for me on the ordering page - that I would not have to seek out the terms so that I would be sure that they couldn't rip me off. And, it gets better - also stated in the terms was the fact that I would be charged a 3.9% processing fee for paying with a credit card. Seriously?? All of this information NO WHERE ELSE TO BE FOUND ON THE WEBSITE. So, after a half hour long fight with the "manager", I hadn't gotten anywhere and just told the asshole to charge me, and that I would take it up with the BBB. Which I did. Good luck to you, AccessMaids. read more

I have been using Access Maids for almost 10 years now and have consistently had good experiences with their cleaning personnel. There have been rare occasions when things aren't cleaned to perfection, but the convenience, value, and reliability of their services make these one-off experiences acceptable in my mind. Importantly, I have never felt uncomfortable having them in my home when I am not there (they usually come when I am at work, and it is so nice to come home to a sparkling house after a long day!). One time they even found a $20 bill I had misplaced somewhere and left it on the counter for me -- I would have never missed it, but they demonstrated honesty and integrity by not taking it. I would highly recommend them to anyone looking for a quality, affordable cleaning service in Chicago. read more

THEY TURNED ME IN TO A COLLECTION AGENCY! DO NOT USE!!!! I hired Access Maids June 16th 2012 to clean our house. My wife is sensitive to conventional cleaning products and we specifically paid for them to use only green products. Three women showed up on time which did make a good first impression. However, the experience went downhill fast. They started in our tiny upstairs bathroom which is about 10'x15' in size. All three cleaners were in there lightly rubbing over the same surfaces again and again for the first 30 minutes. It would take one person 15 minutes to clean the surfaces of this bathroom from top to bottom. With three people working at the same time, they spent the equivalent of 90 minutes in the first small room. When I saw this happening I tried to speak with the oldest maid who seemed to be in charge. She acted confused and said she didn't speak English well enough to understand me. This was incredibly frustrating. What's worse, as I stood there looking at there work I noticed all the cleaning products where conventional, not green as I had paid for. I tried asking the same lady about this and she gave me a very puzzled look and then said a bunch of things in Polish to the other maids and they continued working. So, I called Access Maids directly and a guy named Sergiy picked up. I explained the situation and he said he would credit me for the green supplies and give me 30 minutes FREE. He was very helpful which I greatly appreciated. I thought things would turn around at that point, but they only got worse. A fourth employee showed up with a bag of mystery cleaning products. Apparently their idea of "green" is to put cleaning supplies into unlabeled bottles which they can't explain because they don't speak English. So, now the three ladies are taking their time smearing unidentifiable cleaning products over the surfaces on which my wife and baby will be playing. And they were not picking up the pace. I have so many examples of ways they drug their feet and wasted time I don't want to cover it all. I think the most comical abuse of time came when one of the maids began cleaning our main floor. The floor is about 800 sq' of uninterrupted oak. She went at it using a small bucket and a hand held rag! The sad part was a mop stood unused in the corner of the room. Since English was not an option, I tried gesturing for her to use the mop and she just looked at me like I was crazy. Needless to say I felt like I was being taken advantage of the entire time while also feeling helpless to give them direction or take control of the situation. Then I started to examine their work by looking at the rooms they had finished. Not only was the work done at a snails pace, it was incomplete! They missed several windowsills, all the light switches, insides of closets, and all the ceiling fans. I took pictures of these things and emailed Access Maids from my phone. I followed up with calls to Sergiy who was not not picking up the phone. So I left messages asking him to call me. I wanted him to ask them maids to stop work and leave my house. He did not call me back. So, I finally got up the nerve to ask the maids to stop work and leave my house. That was not an easy task since non of them understood why I was gesturing for them to move towards the now open front door. After they left, I discover that one of my kitchen windowsills had been damaged and was hanging by a thread. After I got them out I received a message later that day from Sergiy to collect payment. I called him back and left a message explaining how unhappy I was with the service and that I would not pay the full amount. After that point I didn't hear from him again. Instead I was passed off to another person in the company who kept leaving me messages about collecting the full payment. I called back and left several messages over the next two weeks trying to resolve this. Nobody ever picked up or called me back leaving a message that they understood my dissatisfaction. Instead they just kept leaving the same massage about paying the full bill and ignoring my issues. Then, they stop calling and I think, OK, they must have finally got the message and understand what a bad job they had done. NOPE! Instead, they send my bill off to a credit collection agency called American Agencies, LLC who just sent me a letter. Now I have to deal with fixing my credit thanks to Access Maids and waste more valuable time. ***Stay tuned for updates on their cooperation in resolving this mess*** read more

I have used AccessMaids a number of times - at least 10 and there are pluses and minuses. They do a pretty good job, usually I find a couple things I think they could have done that they didn't (like wiping down ceiling fans or moving a empty box to clean under it - hard right?) but overall they are good enough for the convenience and price. HOWEVER - after my most recent cleaning appointment I received an invoice saying that I had not paid in full. Odd - considering I pay by check and they always call in to get the manager to give them the final amount on the spot. The invoice was also charging me for cleaning supplies that were supposed to be included in my cleaning package. I called to talk to their office and was told that there had been an "error" and that I needed to pay the invoice. I asked how that was possible and was told that the calculation had been wrong on the day - so basically they are saying that the manager told them to charge the wrong amount. Again, this seems odd and dishonest considering it is now his word against mine. The amount of money was only about $20 difference but I feel like I have been swindled - charging twice? Payment errors? Really? I explained to the manager I was on the phone with that I had used the service many times and was a good customer and that I was uncomfortable with the situation - that's when he got a bit heated. So I said look - I am a repeat customer and I don't think this is right - either take the "extra" charges off or you lose me as a customer - which is more important? Apparently the $20. So to all you Yelpers - BEWARE. This business may try to cheat you, and they clearly don't think the customer is right. read more

I called Access Maids late the day before for early the next morning for a move out cleaning. Sergiy took my information on the telephone. He was businesslike and efficient during our conversation. Within seconds, I got a confirmation of details at the email address I gave him. The next morning, two women showed up on time (7:45am) with their cleaning supplies. I showed them exactly what to do and they did it. Make sure you give detailed instructions; I did not ask them to wipe out the refrigerator, and it was not done. But what more could I ask? I asked for a nearly spotless apartment and they delivered. The place looked fantastic. read more

I won't use them again. Two maids came and spent an hour & half "cleaning" but when I get home I was surprised to see how little they did. There were lots of areas that were left untouched (still covered with dust or dirt). My reason for paying over $100 for professional service is to have someone do the difficult cleaning that I can't or don't want to do myself. I don't want to pay this much just to have two women do what I do myself every week. Definitely not worth the money. read more

Unfortunately, after Access Maids left there was still a lot left to be cleaned. I ordered Spring Cleaning and what I received was barely surface level cleaning. For example, the top of our TV stand was dusted but not the two shelves below. The floor was mopped but none of the corners swept, the top of one of the bathroom counters wasn't cleaned, only part of a dresser was wiped down (they would have just needed to move a box and a dvd player but just halfway wiped around). I also specifically requested the baseboards to be cleaned and not one was touched. I would not recommend this service. read more

TERRIBLE CUSTOMER SERVICE! I have used them on multiple occasions in the past, because they did an ok job, even though I thought they were a little overpriced. Well, recently I had them clean my place because I had family coming into town to stay with me. I asked if they would mind using my carpet cleaner to spot clean my carpet in the guest bedroom. They soaked the carpeting all the way through to the sub-floor, and it cost me $300 to sort of fix it. I called the owner, and he told me it was not his fault. I suggested that he settle with me in a reasonable way, or I would have to escalate it, and explained that I had an affidavit from a third party carpet restoration company saying that it was indeed Access Maid's fault, and he told me to go ahead and sue him. This guy has no appreciation for customer service, or repeat business. If you value your home, DO NOT DO BUSINESS WITH ACCESS MAIDS! read more

Never use this company. They destroyed a $5000 rug by putting bleach on it. and denied it. I was using them for 4 years before this happened. The owner is an asshole and would not come out to look at the rug. I sent him pictures and he still denied it. So bad! LIKE MOST COMPANIES NO ONE WANTS TO TAKE RESPONSIBILITY!!!!!! read more

I was charged an extra hour and no one is answering the phone to rectify! I knew I should have checked Yelp before booking.. And the light fixtures on the bathroom vanity which are not very high are all covered in a layer of dust still. read more

I was satisfied with my experience. I scheduled a "Super Spring Cleaning" - meaning they cleaned about everything, and I also had them clean my fridge and baseboards. They got to my place within their 30 minute window, and got right to work. Were not talkative (which was cool with me), and I immediately left for work. My only complaint was that cleaning the interior of all of my windows would seem like an obvious thing to take care of. They weren't touched at all. Would probably use them again. read more

I faithfully use this company monthly. I've never had any problems. They clean very good. The company is reliable. I love that I can make my appointment online with no fuss. read more

So happy I went with this company for my move out cleaning. They did a wonderful job, very thorough and were very nice and pleasant. Their cleaning enabled me to get back my $1000 security deposit. I may add them for maid service now. read more

I lived in Chicago for almost 10 years and AccessMaids was an amazing service. I used them frequently for everything from move-in/move-out cleans to regular cleanings. The professionals they sent were friendly, effective, and trustworthy. I wish I could find a similar service in Virginia! read more

This is, so far, the best experience I've had in Chicago. And it's still only 3 stars. Pricier than most... but the place was at least clean (see: Spotless Cleaning review) and I haven't been yelled at/hung up on by the owner yet (see: SkyMaids review). But even still... little things like: - dusting around my vases and not under - not scrubbing the showerhead - not doing the kitchen floors (even when I got the super spring cleaning or whatever it's called) I start to wonder if my standards are just too high... but then I snap back to and realize that NO -- I pay a lot of money for this shiz... I should get better service and cleaning than what I can do myself. read more

The maids are OK, but not a great job by any means. The manager is horrible. Rude, doesn't accommodate staff requests, and the prices are about the highest in the city. If it had better management, maybe, but even then it's just a mediocre cleaning at premium prices. read more

The attention to detail has gone down over the four years I have been using them. I still had to clean some items when they left. This includes dusting, wiping some areas. I have noticed that each year, it gets a little worse. They were here far longer than needed. The attention to detail was BAD. I could not check out the bad job in my bedroom until they left because it had been shampooed. They spent more time talking than anything else and I feel as though they could have be done about an hour earlier then they were. I am often asked who I use and always recommend you...not so sure anymore. Next time I need a cleaning service, I will try a new one for comparison. read more

Always a great experience. Bring their supplies and everything they need to clean. Fast and efficient. They have been cleaning my house for more than 5 years now and I wouldn't call anybody else. Arrive on time, polite, clean very good, never had anything missing or broke. read more

I have used this company twice and have only good things to say. Love being able to schedule everything online and both times the two individuals who arrived at my house were extremely professional and went right to work. When I arrived back home my place was sparkling and clean. read more

Bad customer service. My boyfriend and I used this cleaning service for our small one bedroom, one bath flat. The actual cleaning was fine; the issue is the company not clarifying the actual services and the customer service after. On the website if you click on "Book Now" is lists the price at $34 per maid per hour. On this page it does not specify that there is a two maid minimum (note that they DO list this at the bottom of the Home Page under "Services Available"). We were surprised to see that 2 maids showed up based on the number of rooms and square footage provided them on the booking request. We told the maids that two of them were not necessary (based on the already cleanliness of our apartment and the small space) but one responded in broken English," Can my friend clean too?" We accepted knowing that we would have to call their company support later to inquire as to why they sent two maids. After being charged $139 (not including tip) for 1 hour and 45 minutes of cleaning, we tried to dispute the charges with the company. The person on the other line was rude. I explained that we went right to "Book now" and based on that page alone did not know is was a two maid minimum. We were not trying to get a total refund and we were not upset that we did not get some sort of reimbursement or coupon but were more taken aback by the rudeness of the customer service person and lack of customer service in general. Luckily our bank sided with us (based on documentation we provided from their website) and we were refunded in full regardless. read more

I've used AccessMaids for several years now. They're on time, always friendly, and do a great job cleaning my place. On top of that, their pricing is good with flat rates offered depending on your unit size. No need to look further! read more

This was my first time using AccessMaids (was referred by a friend) and was very happy with the result! My apartment was sparkling when I returned and they did everything they promised. One caveat was they did arrive about 20 minutes earlier than the allotted window and I had been out that morning so I was glad I came home when I did but other than that, will definitely use again! read more

My doorperson let the crew into my apartment. I came home to a sparkling clean home. The joy of that feeling was better for me than any spa day. read more

I own a three bedroom condo in downtown and I have roommates that are very messy, they leave dishes out, don't vacuum leave garbage all around the condo. I work full time and don't have any time to clean up after them so I was referred to this company. So I scheduled and appointment for that day. Olga called to let me know her and her crew is on their way they showed up right on time when I had scheduled the appointment. Before they came my place was a mess! When I got home I was shocked how clean it was! The kitchen was spotless. My room was organized and smelled so fresh. The window sills were even dusted my last cleaning company I used always avoided that. read more

Great cleaning company. Easy to schedule, on time, and great service. Different people are sent each time, and some are better than others. read more

GROSSLY OVERCHARGED FOR ABSOLUTELY HORRIBLE SERVICE! I had access maids clean my 2 bedroom, 2 bathroom condo. Signing up for their "Super Spring Cleaning" I thought that would be a very robust package. It is the complete opposite. They sent THREE maids who failed to, mop, half-way swept, wipe down any dressers, touch anywhere near our litter box, windows from the inside, inside of refrigerator, vacuum couches or clean sink backsplash. How much did this absolute waste of time cost? OVER $200 for under 1.5 hours of work (I was quoted $120). When I called to complain they offered to re-clean their missed areas which unfortunately was too late as I had already spent an additional 1.5 hours fixing their mistakes. After that their service rep was unwilling to compensate me in anyway, shape or form. Needless to say I will not be using them again and will instruct my friends and family to look elsewhere. If I could rate them lower I absolutely would. Please save your time and money and find another provider. If you know of a good maid service, please let me know as I am clearly in need of a replacement. read more

PLEASE AVOID THIS PLACE! Poor cleaning, poor customer service, and overpriced. I have a 1-bedroom apartment where I live by myself and own a cat. I personally clean once a week since not a lot accumulates; It takes me one hour to tidy up my apartment without mopping. I decided to treat myself and get the super spring cleaning since it was finals time for school. Two women showed up an hour early, and cleaned for two hours to accomplish what I do in 1 hour by myself. When I told customer service I was unsatisfied the replied that I shouldn't limit it to 2 hours and that they could do me a favor by coming to my place again and re-clean what they missed for free ( but they also don't offer everything they said they did on their flyer either, hence why it didn't get done).. No thanks. Save yourself some money and time... DO NOT HIRE THEM! read more

I booked two cleaners for a two-hour clean. Overall, I was happy with the cleaning. The cleaners arrived on time, got to work right away, and stayed for the entire time. Although they missed one or two spots, they were thorough and cleaned areas that no one else had cleaned before (e.g. under the sofa, baseboards). I would rebook AccessMaids and this cleaning team in the future. read more

We live in downtown Chicago, and have been using Access Maids at least once a month for almost 4 years now. The ladies are fabulous! They are always on time...and do an amazing job...the condo is spotless every time they leave. I would highly recommend them. read more

Had another cleaning service before and wasn't happy. Just tried them AccessMaids and they were great. They were easy to schedule, sent reminders. Came on time and my home looked and smelled clean when they left. Would definitely see them again and recommend!! read more

I've had a couple different cleaning services for my apt and they are the best by far. Much more attention to detail than other services.

I wanted to write a review because I booked this company without looking at the yelp reviews... and then I panicked because they were so bad. I figured I might as well give them a try as I had already paid! I booked online which was super easy, you can also pay online so there is no exchange of money. They showed up right on time. (actually a little early) And they did a GREAT job. I wouldn't call it an "above and beyond" job... but it was exactly what we needed. They cleaned the oven, washed our carpets, deep cleaned the showers and bathrooms. They did the floors, dusted, ect. I tipped both girls 10.00 because I thought they deserved something extra. I would definitely hire them again in a pinch. It was expensive, but I don't use cleaning services that often so I do not have anything to compare them to. read more