I was extremely disappointed and unsatisfied with their service. I opted for the "Super Spring Cleaning" and although the ladies were on time, they were negligent and not at all thorough: they dusted around objects instead of picking it up or moving it over, didn't clean the corners or crevices of the walls or doors, streaked my hardwood floors and left their bag of towels. I complained and was offered a free make up cleaning--so not worth it (and they sent the same two cleaning ladies). read more

I used Access Maids to accomodate my brother who has severe allergies. They did a terirfic job. I scheduled the earliest time of the day, and although they give a window for arrival, they arrived exactly at the beginning of that range. That was great! I showed them around the apartment and let them know specifics I'd like taken care of. When I arrived home, I was extremely impressed. They accomodated each request. My kitchen and bathrooms were sparkling, my rugs were vaccummed, all glass was shined, my bed was made, and my toiletries were all organized. A final satisfier was that nothing was missing :) I highly recommend this service! read more

I wish I had read the reviews on here before booking the service! I ordered the Super Spring clean to get my home in "show house" condition. I also ordered extras such as the blinds, fridge and oven interiors and carpet deodorizing. I live in a 1.5 bed apartment with 1 cat and I clean it once a week, so really all I wanted was a deep clean of the areas I hardly get too. The two ladies I had were friendly at first but spoke very little English and clearly started getting annoyed when I asked for or pointed out things they had missed. After a heated exchange with their office, one lady swiped the blinds, still leaving dust on the inside. Going through the place after they had left I noticed that there were still dust bunnies behind the couch, under the bed and next to the dresser. The kitchen counter still had dust and cat hairs and the carpets looked no cleaner than before they started, and certainly were not deodorized. When I called the office to complain, I was told their insurance does not cover moving furniture, and therefore they couldn't get into the areas I really needed cleaned. However he was happy to send them back to wipe down the kitchen counter. Essentially, all I got was a basic clean; leaving me feeling ripped off and that my place is dirtier than before because I notice everything that was not done. read more

AWFUL! Their maids didn't know how to follow directions to get the correct keys (wrong lockbox) and then used the wrong keys. They couldn't get in and then blamed me. Charged me a $50 "lock-out" fee. DO NOT USE. VERY unprofessional on the phone. read more

I was very happy with the cleaning job that was done but communication ruined the entire experience. Despite asking for confirmation 20 minutes BEFORE arrival, I got no confirmation of the estimated arrival time or notice before they actually got to my door at 7:54am. I was then charged almost double the estimated price. Avoid the hassle-go somewhere else. read more

I've used them twice and they were great! I had the full spring cleaning done both times. They sent out two pro's who didn't miss a thing. My home is spotless. I highly recommend them. read more

I have used Access Maids several times and each time, I have been here as well. I know they usually don't speak English, but usually I get one person that knows what I am saying. It's sad that others have not experienced my level of satisfaction. If I want them to pull out the sofa, I ask. Last time the women were here, I asked them to move my bed and get behind it. They were happy to do that. They also washed my windows on the inside. If I ask them anything within reason they will do it happily. They were exceptionally nice, each time. Respectful of my things and my place. They did once come an hour earlier, but I was home so it turned out okay. Other than that I would give them 5 stars. I will continue to call Access Maids. I think for 2 women, and the time they spend it is very worth the price. Very reasonable. I am pleased with their work. Be sure you have reasonable expectations. read more

I guess their service was OK. Some things seemed to get overlooked for a few weeks, but maids generally did a good job and were friendly. I would have kept my service with them had they not forwarded my bill to a collection agency immediately when my automatic credit card payment was declined due to an expired card. They did leave a message or two while I was traveling over the holidays, but I guess they could not wait a week for me to return the call from a voicemail I had not yet heard. They did not even send an email or physical letter to settle the issue before contacting a collector. I always treated and tipped their maids well and hate to see these workers suffer for the front office's rude business practices, but I'm headed elsewhere. read more

They did a great job! Our place is pretty bg and there are lots of nooks and crannies but they got them all! They dusted really well and even cleaned the baseboards. We couldn't have been happier! read more

I had access maids clean my condo for showings after I moved out. It was empty and I scheduled them to get the key out of the lockbox and everything went very smoothly No last minute phone calls and I think I even scheduled everything over the internet. When it came time to pay I had completely forgotten for maybe a month or more. The owner called me and I was able to pay over the phone immediately without issue by providing credit card. I should have left a cheque in the condo but it wasn't treated like a big deal. If they had an online payment method on their website probably only thing I would suggest. I was able to get the condo rented so whenever the person moves out I will use them again. read more

Very accommodating. Did a final move out clean for me, carpets and more. I wasn't around to see the final result, but my tenants seemed please when they moved in. Beware - if you give them your email address they'll spam you with "Special offers" and requests to "Write a yelp review" years later. read more

Easy to use service with online booking and payment. I love that they come in teams of two. They were prompt, efficient, and did a great job. I asked that special attention was paid to my glass shower doors and they were spotless. Definitely will use them again. read more

Just used Access Maids this morning, for a "Super Spring Cleaning," and they did a great job! I use this company about twice a year, and they'be been good each time. They're pretty thorough, getting most nooks and crannys in the rooms. The floors are spic and span and they even wiped down my walls and windows! My appointment "window" this morning was from 10-11 a.m. I received a call at 10 to let me know the maids would be at my place in about 20 minutes. Sure enough, they arrived when they said they would! The maids don't speak much English, but they're friendly and understand enough to know what you want and don't want. All in all, quite pleased with these guys! read more

Been a customer for awhile, they are always proficient doing a great job, will do what you want to make you happy. It's not easy being a perfectionist, have had many cleaning services over the years, this company has gone above and beyond my expectations. Thank you for your loyalty to great customer service. read more

Very prompt and professional, keeping me updated via text on arrival and estimated time of completion. The ladies bring all supplies, even the vacuum. We had work done on our bathroom, and it was covered in dust. They got that bathroom sparkling clean, as well as the rest of our home. Once finished, the ladies instructed me to check everything out and make sure it looked "OK" before even accepting payment. The only issue I had was I paid by check, and they also charged my card. I let the company know, they were very apologetic, and credited me immediately. Will continue to use this company on a regular basis. read more

Overall, I was very satisfied with the service I received from Access Maids. I did the 2 bedroom, 1 bathroom flat rate with a few extras added on, and everything met my expectations. The cleaners even managed to get my extremely greasy stovetop back into its original, pristine white condition! The Access Maids website also made it very easy to manage my booking and add a tip electronically at the end. The only issue I had was that the cleaners showed up earlier than scheduled and did not call me as I had requested - but that's certainly better than them showing up late! read more

I was so happy with the amazing job they did on my place! I live in a vintage apartment, which I could seem to get clean. It was SPARKLING when they left. They did everything I asked for, and more. I will definitely be using them again! read more

I would give no stars if I could. The women were unvaccinated and unmasked. They were rude about putting on masks. They were very slow in doing their work, and they did low quality cleaning. There are crumbs visible on my kitchen floor that they supposedly cleaned. They stopped working before the end of the time for which I was charged. I advise people to use someone else. Anyone else would be better. read more

Access Maids has all the things I was looking for in a cleaning service and did a great job to boot! I wanted a service I could book/pay/tip online, no need to have or pay for parking for the team, no contract for continued service and a great service for a goid price. We will definitely have them back again. read more

I had an extemlaying amazing experience with this local family oriented business. They did more than I had expected to and I was more than pleased with their hard-working job that they did. read more

Great experience all around! They were available next day from when I booked, arrived on time, were friendly, and delivered great service - all went well and would use again and recommend to a friend! read more

These ladies always do a great job, I usually use them about once a month in order to do the deep cleaning that I like to avoid. They get down to it right away and work at a nice pace. Only thing I would say to look for is that they tend to show up earlier than scheduled, which really is only bad if you have a very tight schedule! Overall I would recommend to anyone who wants a good clean for a good price. read more

Everything is so clean now! All of the cabinets and the outside of the microwave which I had tried cleaning several times, but felt like I couldn't get all the grease off. They took all of the garbage and recycling out and even swept the laundry room! Will definitely use again. The only negative thing I have to say is I didn't receive a phone call 30 minutes before they showed up and wasn't emailed an invoice once cleaning was finished. read more

When I first moved to Chicago, my mom sent me a gift card for Access Maids (she found them after seeing their positive reviews here on Yelp!). I used them and loved their service, but since then I've tried several other cleaning services (I like a deal, and first-time customers usually get a coupon!). However, I keep coming back to Access Maids because they are the most thorough, professional, and easiest service I use. I especially like that I can book online and add on services as I need them--for my last cleaning, I added on cleaning the inside of the fridge and it honestly felt like I had just moved in when I returned home. I have had issues with other cleaning services including no-shows, not a thorough job, and more, and that's why I've decided to just stick with Access Maids now--a totally fair price for an exceptional job! read more

AccessMaids is the BEST cleaning service. Having selected AccessMaids to clean my condo monthly, I'm always highly satisfied with the impeccable cleaning, punctuality and professionalism. Thank you team for exceeding my expectations!!!!! read more

Accessmaids was excellent! They arrived on time and were thorough! I'would definitely use them again!

We used Access Maids on two different occasions, for two different cleaning assignments, and both times, the cleaning was average/subpar. Swiffers are NOT mops, for instance, and I feel like overpaid for a "Spring Cleaning" which really amounted to a regular cleaning. The cleaning women were very nice, though. read more

I have been a customer with Access Maids since 2011. I have spent thousands of dollars hiring their cleaners monthly, quarterly and sometimes biweekly over the holidays. Not the most welcoming company at first impression but the cleaners have showed up on time listened to my instructions locked up my place while I had to leave for work and I've had minimal complaints. Until this year. Never in my wildest dreams would I expect to be paying to replace the carpet in my bedroom because of miscommunication with the cleaning crew that showed up last Friday October 6th. Access maids claims they are not a moving company. I requested to move a very special trunk passed down by family out of the bedroom while they steam clean my carpet, specifically instructed the two cleaners to NOT worry about putting it back and immediately showed them a place that was less than 3 feet away on a hard wood surface. I even offered to help and they declined Later that day returned to my place to find the trunk on the carpet and in the position i asked not to be returned to. I sent a follow up email complimenting that the cleaners did a great job, apologized that I did not have cash but wish to send them a tip and gave feedback on how they didn't complete the task how I asked but still appreciated the hard work. Owner offered a 10% discount, told me that the cleaners do not lift anything over 30lbs unless instructions are written or requested beforehand. I understand that request and have made the request years before when I originally started paying 250/300 per deep clean and ask that they move ONE old piece of furniture and not replace due to rust on my carpets. After a busy weekend and being away from my place I started to notice a very damp/mold sent in my room. I assumed that with my 10% discount and explication that cleaners aren't able to move heavy pieces I thought they had cleaned/treated my carpet around the trunk. 3 days later I found the mold scent and it was under my trunk. I have damage/mold so bad I have to replace my carpet. When I addressed this issue and asked to not be charged the owner offered me 15% off and complimentary carpet cleaning. This cleaning company couldn't credit me 250 for damage after I've spent thousands and told me they don't offer free cleaners. I was hung up on twice, told that my instructions weren't clear and now charged with an additional cost of carpet replacement. All because he couldn't afford to own up to a mistake. My mom was a cleaning lady and I've worked in customer service and morally have never been treated so disrespectful. Do not use their carpet cleaning option and to be honest do not trust them. read more

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I have been a loyal customer for two years now. The cleaning is very inconsistent. If you choose to use this company watch your bill, they are famous for charging more then what they really worked. Also they offer a 43 point cleaning service, I have not yet seen 15 of the steps used. They have on several occasions miss under the bed and furniture. I did call to complain and the manager ended up yelling at me because he barely makes money off the service by the time he pays for supplies and gas. He continued by saying that his employees aee "people" and that I should be ashamed to call and complain. They ladies dont understand english so if you try and give them a suggestion they ignore you. To date the top of my fridge hasnt been cleaned. They do not put muscle into their work. However, with that said I finally was given a cleaning crew which does a better job. I continue to use them because I have been with three different companies now; Molly Maids, Merry Maids and Accessmaids and it seems it is just hard to find quality services since they all did poor work. Merry Maids was probably the best but way overpriced. I will continue to use accessmaids since they seem to be doing better work and will change rating if work continues to improve however there is no excuse for the rude treatment by the manager. read more

I have used this service twice now at different locations and for two separate types of cleaning requests. I have been so very pleased with their professionalism and politeness. They are on time and charge a very fair price for the amazing job they do. Thank you and I will be using you again and again. read more

I hired AccessMaids to do a deep clean on a condo that we're set to sell. The cleaning was scheduled for Friday and the close date is Monday, so it was a somewhat short turnaround. I instructed the service to use the lockbox for my keys, which they did, but they didn't return the keys to the lockbox... I emailed and left an urgent voicemail on Saturday indicating that I needed to know where the keys to the unit were given that we were closing on the unit on Monday and I need to be able to provide keys. Suddenly what I'd arranged to help alleviate stress was making me more stressed! Eventually we figured out (on our own) that the front desk had the keys to the unit. Our building has a rule against this, which is why we had specifically set up the lockbox. Regardless, it seemed (at first) to be a relief to get in the unit - until we realized what a "deep clean" looks like to AccessMaids. While it did appear that they cleaned inside cabinets and drawers, which was great, they didn't even bother to clean the floors. There were areas I could run my finger over and remove dust. They "spot cleaned" the walls, but left large streaks on them. It required us to scramble to try to clean up after having a cleaning service. However, the most upsetting part of this experience is that as I type this I have not been contacted by the service regarding my keys, even after emailing and leaving a voicemail. As far as they know I still don't even have the keys to my unit for my closing tomorrow and they clearly have no sense of urgency in resolving that issue in spite of the fact that they did not follow the instructions provided.. read more

DO NOT USE THIS SERVICE... The working crew does not speak english. Serge the guy who does scheduling is a liar. He told me the vaccum they use is ok to be used on hardwood floors and it WAS NOT. They dont care about damages Left my unit more dirty than I have seen before.. debris in corner, water drops and spots all over the hardwood floor. didn't clean the microwave they say they only "wipe!!" what the F. is that.. if cleaning requires a bit more muscle why would you not use it. What the heck am i paying you for? they didnt even remove the garbage from the floor and left the bag outside the door It was a NIGHTMARE to deal with these women!!! UPDATE -- The moment I posted this review Rick from accessmaids calls me and THREATENS me that I have to pay for the service that they DID NOT DO by Monday otherwise I will incur collection and lawyer fees To which I said, I am willing to 50% since the crew only did half the job but he insists on full $90 payment for a job that I will have to get repeated. He kept repeating they dont remove paint (WHich is NOT even an issue, can be ignored but what about the rest of the dirt on floor, microwave etc)... They know where we live and wonder if they will come and sabotage? read more

My team just left my condo a few minutes ago and I am one happy customer. My place is spotless! The ladies were efficient, thorough, and professional. I would love if there was a way to rebook the same people for next time. Either way, I will be using this company again. read more

These guys are reliable and trustworthy. I've been using them on and off since 2016. They'll fold your laundry, do your dishes, base boards, they bring all of their own stuff (vacuum included) and they don't charge you for parking. I always ask them to spend their time on the bathrooms and kitchen, truly the most exhausting parts of the job and they do a great job there. I typically handle my own dusting. I would highly recommend, but don't wait until the last minute to book, these guys do get busy. Book more than 2 hours, these guys do take their time so sometimes they can't get to ALL of your home. read more

Love Access Maids. They do a very thorough job, and I am grateful. We are both busy professionals, and simply don't have time. Additionally, one of us works at home and the ladies who come have been wonderful about working around us while they are here. read more

I've been using the service for a couple of years and they come bi-weekly. Generally, the cleaning is fine, I am charged what I expect and I don't have any major complaints. I do think they cut a lot of corners with the cleaning. They often don't dust surfaces carefully, clean crumbs up, or clean the cat hair off the furniture (which I specifically request). Recently, they ran the dishwasher with my good knives in it (which do not go in the dishwasher) and the dishcloth was in it (which was odd). I have also had the sheath to one of my knives go missing and my dustpan go missing after they cleaned (I'm sure it was an accident). I tried to call, but no one answered or returned my call. I have stuck with the company out of laziness, complacency, and the fear they the next company would be just as mediocre. Recently, my fiance recommended we switch companies and volunteered to find a different one. So, I am going to be cancelling my future appointments with them. I gave them more stars then other people did because I don't think they are horrible. I just don't think they are very good either. Ideally, I would give 2.5 stars. read more

I have used Access Maids for several years now as a treat to myself a couple of times a year. They pay attention to detail and always leave with a little surprising touch. This last time was organizing my shoes which just made me smile when I got home. I will always use their service. read more

We most recently called our favorite group when we had construction going on outside all of the dust had settled into our condo through the windows and poorly finished roofing - they were there within the hour and left the condo spotless it's incredible what they can do read more

What a great, super easy to use website with a thorough list of options to select what you'd like done. They were able to come on exactly the day/time I wanted with only a couple days notice. They arrived right on time and the cleaning was thorough. Will definitely use again! read more

I was so grateful that Access Maids was able to accommodate me with such short notice. The housekeeper I had made an appointment with for 11/2 unprofessionally blew me off at the last minute and I was really in a bind. The ladies that came to my home were prompt, respectful, and extremely efficient. They did an excellent job and my place was shining after they left. I will definitely be calling on Access Maids again! read more