To Whom It May Concern, I am writing to formally express my concern regarding my recent experience at ACCT Philadelphia while attempting to adopt a dog. After careful consideration, I decided to move forward with adoption and drove approximately 30 minutes to your facility. Upon arrival, I identified several dogs I was interested in meeting. However, when I was called to the adoption counter and provided the names, I was informed that none of them were available. I then inquired about a pair of Akitas whose kennel card indicated "rescue only." During my conversation with the staff member assisting me, I was told they were in fact available for adoption. At that time, my application was reviewed, and I was asked about two cats I had previously adopted in 2021 and 2024. I explained that one of the cats, Katie, whom I adopted at over 11 years of age, passed away shortly before Christmas. When asked the cause of death, I stated that I discovered she had passed when I went to feed her. The staff member responded by sharing that she adopted her own cat in a certain year and that her cat is still alive. I found this comment to be inappropriate and insensitive given the context. The tone and demeanor throughout this portion of the interaction felt dismissive and unprofessional. Additionally, I was questioned about a prior call allegedly made by a neighbor concerning a dog associated with a property before I resided there. The home had previously been vacant, and a stray dog had been roaming the block for months. Neighbors would feed the dog on the porch, and one neighbor mentioned contacting ACCT due to the dog's presence in the area. This matter occurred prior to my occupancy, yet it was presented in a manner that felt accusatory. Overall, I left the facility feeling discouraged and uncomfortable. I have a history of responsibly caring for animals, including taking in strays, building shelters for community cats, fostering animals, and advocating for their well-being. I would never harm an animal and was genuinely seeking to provide a loving My intention is not to create conflict, but to ensure that future prospective adopters are treated with professionalism, sensitivity, and respect. read more

ACCT Philly - Animal Shelters Near Me - Philadelphia, Pennsylvania

Do not let them know you have other pets!! I could have saved a dog that was time stamped for death today but couldn't because I could not drive all the way back to New Jersey to bring my dog back to make an intro. I explained that I was aware they would not initially get along, but I have much experience introducing animals to each other that do not get along and integrating them into my home. They still insisted that I go home and bring my dog back over the bridge from New Jersey when I made it obvious that they would not get along. Their request defied logic! What would be the point if we know what was gonna happen? So they rather kill their time stamped dogs, and give them a chance on the outside because of bureaucratic red tape. Evil and Deplorable! read more

ACCT Philly adoptions are rooted in racism and bigotry. There are plenty of dogs available for adoption. Even on their Facebook. When I went there I was told by staff what animals needed adoption. However, we I tried to adopt several of the dogs I was told that none of the animals were up for adoption. Yesterday their Facebook page stated Merol was up for adoption and he needed a forever home. However, when I called I was told he is being sent to a rescue. This has happened more than 3 times with different dogs posted for adoption. I am not the Black person with experience with ACCT Philly. read more

The most horrible people. The dispatcher reported that an abandoned dog was NOT rescued because he believed it to have been there for more than a week !! The woman who answers the emergency is clueless and completely ineffective. We have video footage of the dispatch team coming out at 1:30 am to see the dog and based upon his assessment he did not believe that the dog was abandoned because it was left in a gated lot. It would make perfect since to place the animal in such a location due to the fencing, at least that is my thought. i called about five times to have this animal rescued. The female operator demanded that I provide the video evidence from a neighbor before they would have the dispatcher sent back out. She refused to identify herself by name or operator number. A completely insensitive and short sighted person who should NOT be servicing rescue pet calls at all !! Very disrespectful and LOUD !! Thankfully the police came out because there had been a report of the animal running loose in the neighborhood. The bright side is that one of the neighbors took the pet because her daughter trains animals. What that knit wit did was pathetic. read more

"They readily will kill animals. They do not show appropriate communication before they make the decision to kill, so you may bring an animal in for help and later find out it's dead. This kind of approach, versus other shelters I've dealt with, indicates that they really do not care. They just want to keep animals moving through their system, and that system includes killing them in order to keep things moving. NEVER bring an animal here unless you have a TNR arrangement with a dedicated person to pick them up. read more

Got a dog from them that had serious neurological problems after about a week. $3200 later, I had to put her down. They make you sign a waiver saying that if anything is wrong with the animal, they are not responsible. They didn't even offer me another dog. read more

I adopted a 6 and 1/2 yr old little girl. She is so lovable and a plus to our family. She is well mannered, housebroken, easy going and loves the cats. The cats enjoy her company. She is easy to walk and listens well. We got a golden winner. Please adopt don't shop. Go to ACCT and save a life. So many fur babies looking for a home and love. read more

We LOVE ACCT, period. Caring, hard working staff who have to deal with a lot of day to day that suburban folks might not notice or understand, but that staff handles it all with aplomb, and a smile. My beloved went 'just to look' while I was on a road trip, and got in touch to tell me she thinks she found a great companion for our gregarious shepherd mix rescue, Marlowe. She suggested I come and look when I return the next day. "No", I told her. If the dog you're seeing is all that, then go ahead, otherwise we'll come in together and she'll be gone, and we'll weep. I came home the next day and there was Rosie, a small reddish pittie girl in rough shape. She'd just had a litter, probably to fighters. Tip of her tail was raw. Her hind quarters showed where she'd had flea infestation while living on the street. Her ribs were sticking out. That said, my wife was absolutely beaming, and nursed her back to health, beginning with lots of hugs, comfort, good food, and more love. Rosie has been with us five or six years, curls up with us constantly, and is a ferocious protector when we have unexpected visitors. That said, we have an acclimation routine where she is introduced to people, slowly. Once that is done, she will protect THEM as well. Thank you, ACCT, for paving the way for such true love to walk into our world. read more

ACCT Philly - Rosie, our beloved doggie. Saved by ACCT, adopted by us. What's not to love? - Animal Shelters Near Me - Philadelphia, Pennsylvania

See all

Came to check out a dog very detailed when go to adopt . The personal staff goes above and beyond their standards as a worker and prvode you the informaton needed. read more

ACCT Philly - the front gate - Animal Shelters Near Me - Philadelphia, Pennsylvania

I am not sure where to start. 1. Communication is terrible, no timely updates. 2 When I came I thought I entered a pot house. No wonder that people say that they do not care about the animals.. ow can you when you are so high... 3. What happens to all the pledges? I see people pledging money and the dog gets put down and the pledges do not go to help it. They also dont seem to follow the dog when a rescue pulls it or have adoption fees waved if it had pledges. 4. I also saw a lot of other donations poured in but seems like it is a huge money pit and all at the innocent live. this is a HIGH KILL shelter and before you surrender your animal please think twice! There are better places that do care read more

Having seen a lot of shelters and volunteered at many and heard all the issues, I was amazed at my experience. I signed up to handle transport as well as foster. The 3 different times I went to the shelter, I was greeted by someone at the front desk who was pleasant and interacted with 4 different staff members who each were knowledgeable and helpful. There is no perfect shelter, it doesn't exist. I can not speak to management but staff were great. read more

I adopted a car from here this week and have nothing negative to say. It's clear he came in in horrible condition and by the time I got him a month later he was perfectly healthy and happy. His foster Sophie was super helpful and the shelter provided us with all his documentation quickly. For the small adoption fee they ask for, this feels 1000% worth it. They even sent us home with a cute sweater and some treats. I don't know how their dog adoption process is, but at least for the cat adoption process it feels pretty smooth. read more

ACCT Philly - my kitty on his first day home! - Animal Shelters Near Me - Philadelphia, Pennsylvania

THIS PLACE KIDNAPS AND KILLS DOGS. This place tears dogs away from good families and doesn't care about their well-being AT ALL. Don't trust them. At first they seemed professional, nice and trustworthy and assured me they would contact me and prioritize us first for adoption, but their actions were the opposite. We found a stray dog that we wanted to adopt but we took him here to see if he had an owner who would claim him. They told us they would contact us within 48 hours. They never called us. I wrote multiple emails to staff asking where he was, they told me they ran out of space and put him into another rescue and that THEY SAID THEY WEREN'T ALLOWED TO TELL ME WHAT RESCUE HE WAS AT! I think he might have been killed and they didn't want to fess up to their mistake, because this is known to be a kill shelter. I don't know how this could've happened. It's evil and irresponsible. This was such a sweet dog that I bonded with and wanted to adopt officially! read more

You have a better chance of winning the lottery or witnessing the second coming of Christ than actually getting past their answering machine. My fiance and dog were attacked by a pitbull. ACCT promised me on the phone after several attempts to even get through to them that they'd go out to the owner, and of course never did. I informed them that not only was my dog brutalized, but also a human, and I needed to know if this other dog was vaccinated for rabies and if my fiancé needed the expensive rabies shots sequence. Radio silence from them. Now, we owe thousands of dollars for the hospital visits and after several emails and voice mails (because of course they never answer), we're in a worse place than when we started. Genuinely don't know what the people who work here do all day. What a waste of an organization. To even have to give one star is too generous. read more

If I could give 0 stars I would. First off the staff is very unprofessional. I sadly had to surrender my pet which coast $40. They tried to charge me $160. After fighting with the staff about the price they finally said $40. Now after all that mess they tell me they will be able to find a home for my pet, a 1 year old pitbull. They told me drop him off at the back of the building. A older lady comes out and says " Oh we can't place him so where just going to KILL him today. This happens every day when people surrender their pets" They DO NOT try to rehome pets, they rather kill them for more room and more money. RIP my sweet baby boy read more

Hi my name is Franklin and the dog the you see in this picture is Mylow he was my dog I send him to ACCT Because I was moving and they was cool and everything I drop off mylow on June 26 and i come back from New York July 6 and I ask if I can see him and they look at my like who's mylow I describe him and then they tell me that "ooh I'm so sorry we put mylow to sleep Bc he was barking and he didn't wanna eat and he don't let nobody get close so we just put him to sleep this place is supposed be a animal care but if the animal is not listen then they just kill the animal they don't give a second chance they sucks R.I.P Mylow read more

ACCT Philly - Hi my name is Franklin and the dog the you see in this picture is Mylow he was my dog I send him to ACCT Because I was moving - Animal Shelters Near Me - Philadelphia, Pennsylvania

Went here to find a new cat and I have to say I was really impressed with 1- how well it was run, 2- how clean the animal cages/kennels were 3- the kindness of the staff. I was there about 4 times in a time span of 2 weeks trying to find the right cat, the ones I wanted were either going to a rescue or already on hold for another adopter which wasn't the fault of the shelter. Each time I went i was impressed with the cleanliness and the compassionate nature of the staff. I would def recommend them if you are looking for a new pet. read more

Went today because they were having a special where if you brought a toy they waived the adoption fee! The staff was super nice and showed us dogs available that fit our needs. We filled out the form were able to adopt a dog the same day! They give you a free leash and food. And a packet explaining everything about having a new dog coming home. They also included a voucher for a vet! They answered all of our questions and were super sweet! read more

ACCT Philly - Animal Shelters Near Me - Philadelphia, Pennsylvania

See all

They don't give animals much of a chance to be adopted. I don't recommend anyone take any animal here . Most are put to sleep. I do recommend adopting from here to save them . Or donating here and sponsoring them so they can be saved by a foster family or adopted read more

Stay Away! I called TWICE about a specific dog on their website, only to NOT receive a call back. So, I took 2 hot bus rides up there, only to find out that the dog I was looking at was shipped to their King of Prussia facility, where they adopt out smaller dogs (which mine was). Their website does not state that smaller dogs are adopted out at their KoP site, and they never returned my calls about the dog I saw on their site. They could have saved me a LOT of time, trouble and heartbreak had they even bothered to call me back. I would give them less than 1 star if I could. An honest review from Jamie W. read more

It was an arduous process, but the current management, especially a wonderful executive director, and some dynamic board members, particularly the elected Co-Chair, have turned the situation around. I highly recommend supporting this agency. read more

I gave zero consideration of the staff, facilities, or amenities in this review, like the previous reviews seem to focus on. They save animals and help them to live another day and be adopted/resued. Period. With little funding and increasing numbers of pets needing homes, the finger-pointed should be directed at deadbeat pet owners, not ACCT. I adopted a terrified little guy with all sorts of medical ailments (unbenounced to me), and the most awful anxiety I've ever witnessed, and wouldn't trade my new best friend for anything look at the boy now :) read more

ACCT Philly - Animal Shelters Near Me - Philadelphia, Pennsylvania

We had gotten a rescue or two from here,plus they had affordable care. Though lately they had blocked me from commenting on their facebook site for something minor,plus I've been trying to get in contact with them for a week regarding cat traps they had once replied to me about... read more

ACCT is animal hell. Do not take your animals here. It's dirty and smells HEINOUS. The male employees all have their pants sagging off their ass and look dirty. The women working there are all well spoken and cute though...that's probably the one good point here. I brought my kittens there to get fixed and they gave me back a different cat! The worker said it happens a lot. Wtf? How hard is it to give someone the cat they brought in? The transporting guy said he tried to put them in the same cage at the same time like I did when I brought them in but they were fighting. Wouldn't that tell you they might not be sisters????? My cats love each other. Why would they ever fight?! The only thing on his mind was getting off work in the next 15 mins. Why should he give a fuck about my cats right? So he puts them in separate cages and I drive all the way home thinking it's ok. As soon as I opened the box I realized it wasn't my cat. She is a stray. She has that scary wide eyed look of a feral cat and they thought it was mine? The manager said they MAY have given my cat to another owner. But what I'm thinking is if someone else got my cat instead of the stray...that's an upgrade! Why would they bring my cat back? They've had my cat for 3 days now and haven't called or tried to return her. They don't want that other stray cat back. She's ugly and scary. I'm pissed off. Update: They lost the cat and it's been Euthanized or given away. read more

I thought very highly of ACCT up until my personal experience. I know that this is an underfunded shelter that services a lot of in need animals.. however, it is run so unacceptably bad. I went to the shelter 9 times over the last month looking for a dog. I was interested in 3 dogs all of which did not work out (didn't get along with my current dog, had medical issues and couldn't be adopted, adopted the day I saw them, etc) on three of those visits I met a dog name Planet that I fell in love with. I visited, and did a meet and greet with my dog and everything went well. (Keep in mind each visit is several hours because of their waitlist) I would have taken him home that day but he was on a 5 day hold because he had a microchip and they needed to make sure the owner didn't want him back. So they put all my information on his case and told me as soon as the hold is up they'll call me and I can come get him. TWO DAYS LATER i email to check on him and they tell me he'd been adopted out the day after I visited. THEY NEVER CALLED ME! No email or anything, they just adopted him out to someone else after I had been there three times!! I am so infuriated and disappointed at the extreme lack of professionalism and organization. read more

ACCT Philly - Animal Shelters Near Me - Philadelphia, Pennsylvania

There are so many animals out there that need loving homes. ACCT is a great place to go if you are looking for a new furry family member. While I can't speak to the actual adoption process, I can speak to the volunteer program and what I learned about their entire organization. My company went to volunteer for an afternoon as part of ACCT's corporate volunteer program. You can always volunteer as an individual and they have three training sessions per month. Our orientation was brief but thorough. There I learned that the ACCT takes in all animals, regardless of anything else. They are then rerouted to the most appropriate place based on their circumstances. For example, that morning they had received a dog that was hit by a car. Their facilities aren't set up for the long time care of that dog, however they already took the next steps to find an organization that could properly care for the dog. There is also a thorough process of examining and evaluation each animal for proper vaccinations and behavioral traits before it can even be considered for adoption. There were many different tasks that a short term volunteer could do such as help in the office with paperwork, help with laundry, assist in the cat room, walk/play with the dogs and stuff "Kongs" full of treats to give to the dogs in their cages. I opted to stuff and distribute the Kongs. Seeing all those happy faces and wagging tails upon receipt of the treats just made my day. While I'm not able to adopt take on the responsibility of a dog right now, ACCT is definitely a place I will take into consideration when the time comes. read more

See all

It's an underfunded city shelter so don't expect top of the line service. Your dog may even have a cold if you adopt from there. But they try hard to get the dogs out, and they need solid adopters to combat the rampant dumping of animals across the city. Here are a few babies that I've interacted with as a volunteer there. Please visit and save a life! :) read more

See all

Unacceptable STAFF. As one who used to work at an animal shelter, I am very disappointed with the apathetic staff here. Not all, but some. Main issues being bad communication, lack of customer service, unprofessional attitude, they create an unwelcoming environment. This is a problem because you WANT people to come to the shelter to adopt/help animals. Here are the problems: 1. Nobody answers the phone. A quick fix is to get volunteers to sit by the phones and answer them. They can also call people to provide updates on animals. If you're short on staff, get volunteers. All you need is one self-starter to get things started until the organization finds a volunteer manager. 2. Employees give wrong or conflicting information. This is likely due to a combination of apathy and lack of training. The patrons standing in line at the front desk are more helpful than the staff. They should get these people to volunteer as greeters so they can answer questions and direct others to the front desk as needed. 3. Lack of customer service. Employees ignore patrons. When I went to the adoption center on a weekend pre-COVID, there were initially two employees giggling at the desk. They paid no mind to the patrons. When I came out of the cattery to ask them a question, they had disappeared and there were no other staff or volunteers to assist me. I used to volunteer as a greeter/ help desk clerk at the ASPCA and found this completely unacceptable. Adoptions are vital to animal rescue/welfare so they should always have staff/volunteers available. Front desk staff isn't much better. I brought in a sick cat for a health check and the staff input my name and the cat's name wrong in the system. She also gave me the wrong number to call for updates. Overall a frustrating organization to deal with. read more

Amazing place. If you havent already adopted a companion you need to get up now and go do it. If you have, i think its time to consider getting another !!! read more

For the sake of these poor animals, I am so glad they have this facility to house them, even if it is temporarily :-) I suggest the next time you think about buying a thousand dollar pet go to your community pet shelter and adopt. You will be saving a life! But if you definitely want to buy from the pet store for what ever reason then you can always make a donation to your local animal shelter and it will make a difference. I have adopted two pets from here and made a donation, so I speak from experience :-) read more

ACCT Philly - This is Midnight. A beautiful black cat. We just so happened to adopt him on his second birthday! He is the sweetest:-) - Animal Shelters Near Me - Philadelphia, Pennsylvania

OH LOOK! ANOTHER UPDATE: They also did not confirm who I was or what rescue I was with when I went to pick him up. They did not ask for ID or any form of verification. ANYONE can walk in off the street and say "oh yeah i'm here for this dog" and they just hand them off in the parking lot.... Handing off a HUSKY, or any dog for that matter, in that fashion is completely unacceptable. Huskies are known for being flight risks and this particular pup was known to be aggressive. So ACCT handed him off to STRANGERS in a PARKING LOT with no muzzle or anything, even after one was offered and RECOMMENDED BY A TRAINED VETERINARY TECHNICIAN..... And THAT alone is why this is ACCTs fault. ADDITIONAL UPDATE: just to set the record straight-- We did have a crate in the car for him. We also brought a harness, collar, leash, gentle leader and muzzle. Acct would not put these items on him before releasing him to us. So we were, in fact, COMPLETELY prepared for this dog. This was not our first rodeo in rescuing a dog with a bite history. UPDATE: since posting this on my own personal facebook page, I have had numerous EMPLOYEES of ACCT comment and harass me for posting this. Any deleted comments are due to harassment On Christmas Eve my boyfriend and I went to ACCT to save a dog from being euthanized. The employee brought the dog out to us, handed over the leash and the dog immediately attacked my boyfriend. The employee did not stay to help, rather turned a blind eye and RAN away. No one came to help. I dropped everything and ripped the dog off of my boyfriend, pinning him against a storage container and yelling for help. It took at least FIVE MINUTES before any employee came to aid. The dog was growling and trying to attack me. My hands were going numb. My boyfriend was bleeding excessively. NONE OF THIS WAS THE DOGS FAULT. This horrible facility that they call a "shelter" failed the dog and now we all have to suffer. ACCT is a concentration camp for animals AT BEST. ACCT is a place that animals go to die. PLEASE DO NOT EVER TAKE YOUR PETS HERE. No animal deserves to be in this place.. The dog did not deserve for this to be his end. We did not deserve to have this happen either. It could have been so much worse. Thank god I am a trained veterinary technician and was able to restrain the dog. I can not imagine what would have happened if it was just any other regular person. Once the dog was secured and removed from the situation some of the staff took us to the back surgery room to clean my boyfriends wounds. They were completely incompitenet and I wound up having to take over. The surgery room, which is supposed to be sterile, was FILTHY. When I mentioned that the dog had just been rabies vaccinated this morning, the staff argued with me and lied about the date. I forced them to go get his paperwork, and there it was. They lied right to my face. ACCT failed to inform us of how aggressive the dog was. They failed to do a behavioral evaluation on him before just sending him off with strangers. They failed to give him medications to help make this transition easier for him. They failed to ensure the proper restraint was used before handing him off. They failed, in every aspect of the word, they failed. read more

Have contacted ACCT many times regarding a dog from neighbor next door who throws their dog in their garage from morning til they get home at night. The dog is cruelly left in a cold dirty dingy garage all day by itself and constantly barks and barks and cries out. I have never seen the neighbor walk the dog let alone it being outside. I have filed many many complaints and called ACCT with no resolution. I am not quite sure what they actually do other than try and sell animals for money. And they think I will donate to their organization??? FAT CHANCE! Just another wasted organization like Peta, SPCA and the rest of them that are nothing but money making scams. I even contacted the police and they came out and heard the dog barking and told me there was nothing they could do and that I would have to contact Animal Control. Everyone passes the buck and no one wants to actually do anything! BTW, don't bother donating to those organizations with the commercials on TV using the suffering animals to raise money. Your money is going to the CEO's pockets of those large corporate giants and not to the animals. Corrupt as they come! read more

Do these people even care about animals? Doesnt seem like it from the experience I've had and clearly from the experiences others have had and what kinds of conditions their animals are in. Me, my roommate and my neighbors have all reported a dog in the back yard who is left there day and night in the blistering heat and freezing cold. Theres poop all over the back yard. acct has really done the bare minimum. They went over the first time, then I called them and said I gave them the wrong address. I double checked and I had definitely given them the right one. Also, why wouldn't you just ask the person who answered the door whether or not they know a neighbor with a dog? I dont know. Seems like they could have put way more effort into it rather than just saying "ok" and leaving the site. Then they said they'd go back that day, I called the next day and they still hadnt gone. Besides that, they advertise that if you see a dog being left out in the cold then you should report it to them. I reported it, and they said that if the dog has food and shelter (a dog house... which has no heat and may as well still be outside????) Then theres nothong they can do. Why bother even reporting anything... the acct doesnt care and will do the bare minimum to protect any animal. read more

This review is in reference to the ACCT adoption center in the Petco in Plymouth Meeting. I have been looking to adopt a young medium-sized female dog to share my home with me and my older female dog. My encounter today at the adoption center was reprehensible--the young man who worked there was so so condescending, I left and will not shop at the Petco again. I am a professional, educated woman in my mid-50s who has owned and trained dogs and horses for my entire life, and I am committed to adopting shelter dogs for obvious reasons. My dogs live long, healthy, comfortable lives eating the best food available and never wanting for anything. From the moment I spoke to this young man, he was not interested in helping me and was more interested in insulting me and my intelligence. My only hope is that for the sake of the unfortunate animals at this site, the young man loses his position there because otherwise he will continue to "chase away" legitimate adopters with his unpleasant, dismissive mannerisms. read more

We got our kitty yesterday from ACCT. I really appreciate what they do to those poor animals but I don't think this place does a very good job. Our cat was a stray cat about one years old. We took her home the same day as we first see her. She was not scared and just started exploring and playing with us which is great. But then she had diarrhea and threw up after that. I thought it was from the drive home and because she ate and play last night, she might be fine. But today she looks tired and lying down all day. And her mouth had foam coming out.. We panicked and called ACCT. They told us she was spayed yesterday. What a coincidence! The staff did not even mention it before we took her home. Also, the staff who worked with us was a little hostile, didn't mention that she was spayed, and if we didn't bring up the FIV test, they will just let us take the cat home without knowing her FIV result. I don't understand why this place get a higher rating than SPCA. Staff there are a lot more helpful, and the environment animals live in don't smell as bad as this place. Update on the third day we got the kitty: Just called them and because of the spay surgery, they extend the free vet from two days to two weeks, that definitely helps. Update: We got our second kitty from this place too. They have a lot of pretty kitties, but I feel bad for them about the environment. My second kitty is a beautiful main coon, but he was covered in dirt and hair all knotted when we found him, that really was why I had the urge to adopt him. read more

ACCT Philly - Our kitty adopted from ACCT. Thanks for taking care of her! - Animal Shelters Near Me - Philadelphia, Pennsylvania

See all

The cat I adopted from this shelter was not provided adequate veterinary care prior to her adoption. She came home with multiple conditions not diagnosed by their clinicians, at least one of which should have been documented during a basic wellness exam. Additionally, while in care by this facility she came down with an upper respiratory track infection that, combined with her age and undiagnosed health conditions, resulted in her quick decline in health. I was only able to care for my animal for one week before the last remaining humane treatment option was euthanasia. I did not seek veterinary care from the clinic post adoption as they were clearly inept to diagnose and treat the conditions she presented with. I will not be returning to this shelter and advise those adopting animals to seek vet care elsewhere. read more

This review is a bit overdue, but I fostered a cat through ACCT last year. After I took my little guy home, I realized he was sick. I was able to take him back to ACCT and receive free care and antibiotics. Yes, some of the animals you take home will be sick, but you can take them back to the ACCT clinic for followup care. This place does the best they can with the resources that they have available. Keep in mind that when you adopt from ACCT, you are adopting the animals most in danger of being euthanized. This is not a no-kill shelter that can be selective about which animals they take in. This is the end of the line. Yes, this place can seem disorganized. It's staffed largely by volunteers and the amount of animals they take in is overwhelming. I'm giving 5 stars because for the amount of animals they take in, this place does a great job and helps save the lives of many abandoned and abused animals. read more

Great experience with ACCT. They truly try to get the animals adopted. Shame on you if YOU surrender your animal to a city shelter and then come bashing their Facebook and Yelp pages... They are a city shelter. They don't have endless amounts of space. The animal YOU surrender most likely will be scared and act on its fear because YOU abandoned it. Aggressive animals are put down, as they should be, because they are not adoptable. Rescues will come and help some of the time but so many animals are abandoned and surrendered each day. read more

We went to look for kittens to adopt and although the place is beautiful and full of beautiful animals, it must be said that the service of some people is very bad. To begin with, when you call on the phone many times they take too long to answer and today that we went we check why. There was a boy who was talking to us at the reception and when the phone rang he picked it up and Lacey, instead of talking to us, told him to pick up the phone, let it ring and leave a voice mail. Lacey wasn't doing anything and she could have got it or talked to us but instead she started talking to the guy, talking on top of him. Lacey barely smiles, she always talks to you unwillingly, at least with us and kept screaming as if we were deaf. All the time we had the feeling that she didn't want to serve us and that she wanted us to leave quickly. It's a shame that the service was so bad at the reception. It must also be said that some people who work taking care of the animals are super nice and you can see that they enjoy their work. read more

Some of the experiences that people have had with this shelter are very sad (losing pets etc), but my fiance and I had an overall good experience adopting our dog from ACCT. We found our dog on ACCT's website during the week and decided to go meet him on a Saturday morning. I agree with others who said that they are typically understaffed...we called Saturday morning to see whether he was still available and were on hold for about 45 minutes waiting for an answer. Once we got confirmation we headed down to the shelter. I had already printed and completed an application prior to arrival, so was able to walk right into the adoption room and answer a few questions, and then go meet our pup! The conditions in which they keep the animals are overall pretty good (yes its smelly and loud, but it's a shelter!). The woman who worked with us took us out to a pen where we could interact with our pup and was very helpful in answering all questions we had. We ended up leaving with the dog we saw online, who had a kennel cough when we brought him home. ACCT provided us with his medication, along with fixing him, microchipping, a month of free insurance, and all of his shots for $20 (they were having a special, which they have a ton of!!). Although the website told us he was 1-2 (he's actually 3) and that he weighed less than he does (probably because he was malnourished when brought in), we were pleased with our experience overall. Yes, this shelter takes in a ton of animals and yes, they have to put a lot of healthy, adoptable animals down, but they are a last resort for homeless and abandoned pets. When an animal has been there for weeks with no one interested in taking him home, and a new one comes in needing somewhere to stay and there's no room....what are they supposed to do? That's why you should always get your pet fixed! read more