Brought my pet cat back because it almost died from respiratory infection. They told me to come back which I did, came back again and checked on him he said everything would be all right. To come back in two days, two days later I come back and not only did they adopt the cat out already that I paid for, they were extremely rude. read more

I just wanna say I had an amazing experience here!! Jocelyn was VERY helpful with me as we worked together to find a great cat for me to take home! She was very knowledgeable and very patient as went through the kennel!! I would 100% recommend this facility and its employees to anyone looking to adopt or foster!! read more

Viktor at ACCT made the experience of surrendering the stray dog I rescued so much easier. I was extremely emotional and sobbing while surrender our dog and I am just so grateful Viktor was there to support me through the process. He was so warm and understanding of the hard decision I was making and I appreciate him so much. Thank you Viktor! read more

I was recommended this place by Philly Paw (y'all are grimy for that), after I found a stray kitty. I brought her there because she was injured and I just wanted her to get checked and then after I figured someone could adopt her bc she was super sweet for a stray cat. Once I got to the place and I told them I just found a stray cat the worker (Who seemed like a cold bitter bitch by the way. I hope you see this you bitter bitch. I was there and their were two baby pit bulls and another white kitty being brought in) said that they would check her scar and put her back on the streets. I asked her to just take a quick peek at the kitty to see if it looked bad and she barely glanced at the cat and was like "oh I don't see anything". When I asked her if she could check to see if the kitty had a previous owner because she was really sweet and domesticated, she said no she couldn't do that. Two seconds later a couple comes in with two dogs and she checks to see if they had any previous owners and it only took about a second to check. So I asked her could you check to see if this kitty had a previous owner and she gave me such attitude and was like "sure I guess I can check but she probably doesn't have one anyway" Like what a BITCH. Anyways, I didn't leave the kitty there bc that worker didn't seem like she gave a flying fuck about any of the animals there. One cold hearted bitch you guys have working for you. So no, I would not recommend this place, because I don't think they screen their employees and they probably just have any and everyone working there who probably don't even like animals to begin with. read more

I would give this zero stars if I could. My friend found a lost dog on the street and took her to ACCT after letting the dog stay at her house overnight. The dog, who she named Penelope, was very friendly and housebroken. ACCT said they would keep the dog for 10 days to allow time for the family to find the dog. My friend followed up 3 days later to check in and ask about adopting the dog if the owners hadn't called yet and ACCT had already euthanized her! AFTER 2 DAYS! My friend had mentioned wanting to adopt her when dropping her off so it is completely unacceptable that they would kill an animal without reaching out to a potential home first! It is also completely unacceptable that they only waited 2 days before murdering her after saying they would keep her for 10 days! When I asked why they killed her they said she showed signs of being fearful and was a risk to staff members. No duh she was fearful, she was in a new place full of other animals and people she didn't know. And it's hard to believe she was a risk to staff members when she was so sweet to everyone she met with my friend. ACCT is obviously the worst at understanding animal behavior and does NOT have the interest of the animal in mind. DO NOT GO HERE! read more

Had a bad experience with a particular staff member at ACCT Philly today. My husband and I came in to look for a dog. We walked around the facility and came across one we were interested in. A staff member instructed us to complete an application and to wait to be called to speak to an adoption counselor. After completing the application, the adoption counselor called us in and started the process of getting our information. I gave her the application and my id and asked if we could interact with the dog outside of its kennel to see if he would be a good match before deciding to take him home. She rudely replied that we could not take the dog out of its kennel until we were "approved". Okay... so we continued with the process; she asked us a bunch of questions but her tone and attitude were completely condescending and rude. She started discussing the adoption fee, at which time my husband asked again if we could interact with the dog before deciding to finalize the process. At this point, she must have been so over us, because she looked at us and told us that if we weren't ready to take the dog home today, we were wasting her time. And so, that completely soured the entire experience for me and I no longer wanted to deal with her. We WERE ready to bring the dog home today. All we needed was a few minutes to check him out. I believe we may have been a good match for the poor little dog. But the interaction with the human, who is supposed to work in the dog's best interest, completely made what was supposed to be a good experience into a really bad one. ACCT, your staff may be great at handling the animals, But a little customer service training wouldn't hurt, especially for the staff members who have to interact with the public. You would probably get more/ better adoptions if your staff acted like they give a crap. read more

Visted ACCT Plymouth meeting location yesterday to adopt a small dog instantly found Rosie a small dog that was exactly what I've been looking for and fell for her filled out the adoption paperwork was all good to go and met Rosie new I wanted her right then that's when the rude staff member complaining about being understaffed broken computers and shity attitude told me they needed to meet my current dogs 5 and 7 lb yorkies I informed the girl I could only bring one cause it's a 45 min to hour ride and that the ather one is on heart medication and medication for her trakea that effects her breathing. She had all Mt vet info right in front of her she could have called and spoke to my vet about the condition instead she rudely got up walked away and said hope you have luck finding a dog someplace else. THAT'S WHAT BEING HONEST AND TRYING TO DO THE BEST THING FOR A HOMELESS DOG read more

Really disappointed in the staff at ACCT Philly. We came in this morning to meet a dog. We have a dog at home that's ready to have a friend, she is a rescue so it was only natural for us to want to rescue again. Walking in first thing we were met with no smiles, no how are u today, nothing. They directed us back to the dogs. We walked through the aisles meeting each dog giving a little love an attention. There was a VOLUNTEER that was so nice and able to answer a couple of questions we had. As we walked through we fell in love with a sweet dog named Somerset. He was craving so much love, he even responded to basic commands for a treat and then promptly rolled over for belly rubs! This is our dog we thought, when u know, u know. So we go to the office and are curtly told to fill out an application and sit in the hallway. Our name is called and we go sit down. Curtly again told they need our license. We ask if we can get closer to Somerset so see how he plays and walks on a leash. "He's not adoptable, he's going to rescue today" was the answer. We ask if we can contact the rescue then since we are there and ready to start the process. "We can't give that information" "I'll give ur information to the rescue when they come get him" "who else do u wanna see" NO ONE ELSE! THATS OUR DOG!! The response was cold and rude. We have no faith that the rescue will even know who we are or that we fell in love with that dog. We have no faith that they will know there is a really nice family who want to spoil a dog that has had a really hard life. It's sad that people like that represent dogs that need love and care. So we left feeling heartbroken, wondering if we will be able to find him out in the rescue world. We decided to go to a petsmart because they work with ACCT and they were amazing. They knew where Somerset was going and while they could not give us that information they did take our info and promise to call the ACCT as well as the rescue to try to facilitate a meeting and adoption. Fingers crossed and lots of tails wagging that this works out. I understand that working at a city shelter is hard work. But if u cant put on a happy welcoming face for those who are trying to do some good by rescuing and not purchasing then u shouldn't work there. read more

It sounds like this place is hit-or-miss and it doesn't surprise me that other people had bad experiences. Our experience was, on the whole, good. We went looking to adopt a kitten or a young cat. We found one that we liked and the staff was helpful. She still had to be spayed and have a few tests, so we couldn't pick her up until the evening of the following day. We were told that we'd get a phone call when she was ready. The next day, there was no phone call. We called and waited on hold for a half-hour before just deciding to go and see what was up. The lobby was total chaos--lots of people, pets in cages, and we couldn't even tell who was in line and who wasn't. We got behind some people and realized that a large family was there to pick up a dog but they had no ID and didn't seem to understand anything the staff was saying. It took an hour for us to see someone. We then found out that our cat was fine and had been ready since 3:00 but that it had been really busy and no one called us. In the end, we got our cat, and we love her, and she seems to have come through everything very well. The problems at ACCT seem to be understaffing and the people they have to deal with. I got the sense that they really care for the animals there and are doing the best they can. read more

I work 7 days a week, my boyfriend is a full-time student. I recently bought a puppy not knowing he was only 2 months and still needed his mother. I had TWO MONTH old PUPPY who was the best little thing that ever came into my life. He had heart worms with the heart worms and being away from his mom he wasn't eating right. He didn't get his nutrients so he was always feeling sick when i got home. One night his body was giving up on him so I rushed him to the hospital in Mt.Laural in new jersey. They said he had low sugars...so we took him home along with all these medication. After a few days of giving him the medications he wasn't feeling better.. So my boyfriend and I made the hardest decision of our life...to "SURRENDER " OUR pup to ACCT. We had to let him go because we wouldn't have time to care for him. I was always heartbroken to see the poor guy suffering when i got home. So we gave him up. They said they would find him a foster or someone who will pay his medical bill. So we were a bit at ease. We dropped him off. I told my boyfriend to give them his medications . They told him "WE HAVE ALL OF THAT" . It seem fishy when they didn't take his medication...They didn't know what was wrong with him...Only WE do. Because we took him to the ER room and he stayed there for two days.. Go home and we called to check up on is status. He was still checked in and being "cared" for. The next morning I called they just told him he was still checked in. Later in the after noon i told my boyfriend to call them. He did and they said he have "PASSED" away. I honestly think that is a lie. How can a place have the heart to put a poor baby down?? If they would have took his medication and gave him it to him would be fine. If they supervised him he would be fine. I couldn't supervised him so i thought maybe they can care for him to the day he is better and ready to be put up for adoption. No THIS PLACE IS HEARTLESS! If they couldn't or didn't want to care for the pup i would NEVER i say NEVER even hand him over. I would just have stuck it out and found someone who would wanted to care for him. NEVER EVER PUT ANY ANIMAL IN THIS SHELTER. THEY WILL PUT THEM DOWN! read more

Hi my name is Brittany, my husband and I went in the beginning of August to get a dog and we had a great time meeting her and having our dogs meet her, her name is Kelly. We had gotten information on what to do if we noticed Kelly was having issues or coughing within 10 days of receiving her. Two days after receiving her we noticed her coughing which seemed like Kennel cough, I immediately tried contacting. No one answered the phone I called 3 times and left voicemails and I sent 4 emails, no one emailed me back! I was so annoyed and fed up I decided to take her to the vet myself. Turns out she has an infection in her paws, she had ring worm and tape worm in her fecal matter and she also has allergies that were never treated. I spent a lot of money taking her to the vet when I was told they would take care of it if it was within 10 days. My other dogs ended up needing to be treated for ring worm and tape worm and my other dog needs to be treated for kennel cough, just bills keep piling up. This place is a joke and I feel so bad for the animals in this shelter, if I could rescue them all I would because I also heard this place is a kill shelter. If I ever went back I would ask for all the fees to be waived, this place does not deserve any money for what they do to these animals. read more

The work these people do is amazing. My husband and I found a young tortie last week and couldn't find the owner (likely abandoned) so we took her in for the "Safe at Home" promotion they are running, where if you bring in a stray they will provide spaying and shots free of charge. We were able to bring her in Saturday morning and pick her up Sunday, and it looks like we're going to be keeping her! All we needed to pay for was the FeLV/FIV test, but I will be making a donation to the shelter to show my support. read more

When my boyfriend and I were looking to adopt a second cat, we visited ACCT Philly. They have cats at a few different pet stores, one being at the Petco in Willow Grove, near us. The cat we adopted was from the Petco location. He stole our hearts. The staff working that location (M-F 6p to 8p and S-S 9a to 3p) and the staff at ACCT's main location, impressed us. The work they do and the people working and volunteering for them, speak volumes of how good of a program they have there. Our one cat is getting up there in age and when the time comes that we look to adopt again, we won't look anywhere else but ACCT Philly. read more

This is hard for me to write as I truly have a lot of respect for those who care for animals, especially underprivileged ones. I also recognize that this facility perhaps lacks the resources it needs to correct the complaints others have addressed. With that said, I feel as though people need to know what they will experience when adopting a pet here. First of all, the facilities are pretty dismal. I came to pick out a cat, but the smell from the dogs was pretty strong, even though I never walked over there. Once in the cat rooms, it was clear that many of the cats were sick, and others lacked attention and care. It was nice that we could peruse the cages at our leisure. We picked out a sweet kitten that seemed very friendly and healthy. He needed to be neutered so they told us they'd call the next day when he was ready. They never called the next day, so I eventually had to call just to find out he'd be ready all day. Once I did pick him up they told me I had 48 hours to come back and get any care he might need then. They suggested he might have a cold too. It seemed strange to me that they said that since he seemed fine, and furthermore if he was sick that they didn't give me medication for him right then. I didn't think much of it and took him home. Of course, more than 48 hours later, his cold symptoms finally became truly apparent. I took him to the vet and they basically said that most, if not all cats that come out of this shelter end up with colds. On one hand, I am glad for the services ACCT offers, their staff decent, and I do think my kitten is very sweet. On the other hand, if you are trying to find an affordable pet, please know that the medical bills will sneak up on you, and I feel more like I got my kitten out of a bad situation than anything else. read more

I called ACCT because there was a cat outside howling and when I saw it, I immediately realized it was injured. I had asked if someone could come help it and the guy on the phone downright refused. They said they won't get the cat if it's not confined. What? IT'S A STRAY CAT of course it's not going to be confined. But it stays in that area of the parking lot. Basically I would have to catch the cat in order to get them to do anything. Useless. read more

Ashley is the manager of adoptions and she is WONDERFUL, if at all possible ask for her. The other ACCT Philly adoption staff has to be THE WORST group of people that I have ever dealt with. Definitely a deterrent and it's unfortunate because so many dogs here need our help! The other two individuals were severely misinformed and made my adoption process so awful. I found a dog as a stray and stupidly decided to take him into ACCT to see if anyone would claim him. Thankfully I was able to adopt him AFTER three visits to the shelter with Ashley's help! Completely ridiculous how unprofessional and awful those other people were. I couldn't understand why it was so hard to adopt....since they kill so many dogs a day you would think they'd be happy to rehome one to a normal and capable person or family!!! BUT, I wanted to give a piece of advice to any individual looking to adopt. Even though these individuals that work there are terrible, the dogs still need your help!! I was so upset that I almost refused to go back because I just COULD NOT deal with these people. After talking to a friend that worked there for a brief period, she reminded me that it wasn't about these awful people...it's about the animals that they have. Thankfully I went back and was able to talk to Ashley who made the process painless. Phil is a great addition to the family and I'm happy that I went through it. Just be advised that pretty much every person that works at that place is a miserable sod. read more

What the hell! I recently found a lost kitten around my neighborhood, it was toooo cold outside these days so I decided to keep it for couple days. This kitten has a collar around her neck so me and my boyfriend believe this kitten belongs to someone. So we printed out some notices and posted around streets hope her owner will take her back. My neighbor told me this kitten stay outside been one week already. since nobody claim this kitten so we tried to send this kitten to somewhere can keep it warm and safe. So I called ACCT Philly, it's totally ok if they cannot take the kitten, but what they told me was CRUER and DISAPPOINTED!!!!the lady who answered the call told me JUST LEAVE THEM OUTSIDE, IT KNOW WHERE TO STAY WARM AND FIND FOODS. That's everything they told me, not even tried to help this kitten but told me to kick it out. read more

We had the dog we adopted from ACCT for one day before he was diagnosed with Parvo and hospitalized at VSEC-Levittown. We have tried to contact the director of ACCT Vincent Medley, but he has ignored our phone calls and email. ACCT promises 30 days of veterinary care but we were turned away when we rushed our sick pup there. To add insult to injury, the ACCT staff member at Hunting Park treated us rudely. If you have issues with ACCT and their adoption policy which needs to be addressed, contact the mayor's office and call for Vincent Medley's replacement. read more

Please help me get my bestfreind back her name is sayde my mom gave ger to one of these places bc i lost my home and my mom made up a excuse that she wasnt aloud to stay at her house for a couple days she went behind my back and gave my bestfreind my 4 year olds best freind/ birthday gift from me like we love this dog more then words can explain I been a mess she prob so scared she gets really bad anxiety when I'm not around her or my kid alexus is not in sight of the dog listlen please help me get my dog back she was a golden reciver / pitbull mix looks just like a ridgeline I think that's what they r called kinda of dog she very friendly and awesome dog just has very bad sepreation anxiety from me and my 4 year old please someone tell me how I can find her or get her thanks so much god bless here is a picture of her she was picked up from 8011 Montague st Phil'a pa 19136 by the way if that helps My name is Keith Hadfield 2672054107 or 2676783570 read more

This place gave my kitten a virus when I took her there to get a shot. The doctors only apparently are there in the morning. and when I dropped her off, they said she would be ready the next day around 4. I called the next day countless times to see if she was ready. They continuelsly told me that she was "still in surgery." I went there to check in person. And they gave her back to me in a matter of about an hour, and said she was too little for surgery. So..they lied to me on the phone & email, and when I get her back, she now has a virus. She died yesterday. Stay clean & don't go here. read more

I adopted my dog, a chiweenie, from ACCT over a year ago and I had a really positive experience. They spayed and microchipped her, which were included in her adoption fee. They often offer reduced adoption fees. ACCT had a variety of dogs for adoption - beagle, Pomeranian, chihuahua, lab, pit, pug, etc... Many of whom were young, even under a year old. read more

I adopted my dog there a month ago and it was a great experience. The staff were very helpful with the adoption process in addition to bringing my other dog over to meet her, so we were sure they would get along. It's a good organization and I would recommend them to anyone who wants to adopt an animal. read more

We just wanted to get a license for the dog we adopted and made the mistake of ordering it online. It has been over two and a half months and we still have not received our tags. We've called, we've emailed and still no dog tags. Emails were ignored and phone messages went unanswered. We only managed to reach a person on two occasions and neither time were they at all helpful, just told us to wait longer. Feels like a scam. read more

My family and I recently had a VERY poor experience here while adopting a cat. We were lied to about the condition of our cat, and this was because they want to get the animals out of the shelter ASAP. We had to return our cat within 12 hours of adoptong him because he was in no condition to be brought home, especially with a 6 month old baby, which they were aware of when we adopted him. When bringing him back in, the woman at the front desk was short and had no compassion for our situation. Then she told us if we want our money back l, we had to come back at 1pm becaue no one was available to help us. So, we came back at 1pm after driving an hour back to Philly. This time, a different woman l, word for word told us it was not her problem that we were in that situation so we will not get our money back. She then rolled her eyes and stormed out of the room to get the manager Nate. After waiting 20 mins with no update, he finally arrived to speak to us. He explained that we should see our payment as a donation to the shelter, and he wouldn't be refunding is because the funds were already deposited into their account. On top of this all, we're initially overcharged by the woman who ran through the adoption process with us. However, we looked past that and figured the extra charge would just be a donation to the shelter. This place is full of ignorant, fraudulent jerks. And I will be reporting them for the awful things that took place here! These people do not care about the animals at all, it is just a money making scheme for them all!! As soon as we arrived back home, they had our cat listed back on their website as being ready for adoption. When he clearly has some medical and behavioral issues that are not told to adopters!! read more

I feel people only really come here to complain, and since I rely on reviews a lot I wanted to give my honest opinion of what went down during our recent dog adoption. We adopted our 30 pound terrier mix from the Petsmart in Plymouth Meeting last week, which runs an ACCT Philly adoption center from inside. The site was about as clean as you can make it and I even saw a worker washing out a kennel from a recently adopted dog. I saw our pup in there on a Sunday, but they were getting ready to close shortly so we were not able to meet her without ample time to fill out the application and go through the process (which takes about 30 minutes). We came back the next afternoon, filled out an application, spoke with an adoption counselor and were finally able to take our future furry friend into a back room to get to know her better. They let us know all about her personality and previous training and went over notes from the previous owner with us which were hand written by the owner and included with her paperwork. We made the decision to take her home and paid her adoption fee of $250, which included shots, neutering and microchipping (both were done 3 weeks prior to our adopting her). She does have kennel cough, which is common in shelter dogs. They gave her 10 days worth of antibiotics for it (she had finished the 10th day the day before we got her). All of this was again very clearly written on her paperwork we were provided with as well as explained to us in detail during checkout. They gave us a bunch of coupons for Petsmart so we could shop right there for basics including a free 6 pound bag of food, a half hour of free training lessons at the store and discounts for pet bowls, toys and a leash and harness and many more items. We went home not only the pup, but also with all we needed, saving about $30 in coupons. I can't speak for the main shelter, but we had a great experience at the Plymouth Meeting adoption center. Overall, the staff was friendly and willing to help and answer any questions we had. We also went in for the adoption on a Monday, so they may be more preoccupied on busy weekends. Dogs and pets are work, you can't be mad at the shelter because the dog's personality at your home not 100% what was promised, or you don't have enough time to properly take care of it. You really have to be ready for the commitment. Their fees are far less expensive than other shelters and rescues we saw on petfinder at and you get the same thing (shots, neutering, microchipping, etc). Remember, It's about the animals. Give this place a shot and save another animal's life! read more

On April 29, 2016, my two children and myself went to ACCT Philly to look for a dog. After researching online that morning, I had a general idea of what dogs we were looking for when we walked into the shelter. After finding Raleigh, a small/medium sized female pit/terrier mix with large ears, we talked to a woman who directed us outside to the "runs" so that we could interact with her outside of the facility. Raleigh was a little excited, but seemed great. Upon going inside we went into the office to get the paperwork started. I filled out the most basic questionnaire I have ever seen. I was asked if I owned or rented my home, but was never asked for any proof. I had a very specific set of questions in mind when we walked into the shelter; (1) is there any aggression, or a bite history? I was told no. (2) is she dog friendly? I was told YES. I stated that my family is full of dogs that all gather together weekly. I also mentioned that I live very close to Valley Green and spend significant amounts of time there, running, biking, hiking, etc. This dog seemed to be a perfect fit for our family. We walked out of the shelter after paying a $37 adoption fee with Raleigh. I was amazed at how easily I was able to adopt a dog. After bringing Raleigh home that day, we gave her a few days to adjust before taking her out of the house. She is the perfect dog IN the house. After just one walk outside I realized someone wasn't honest with me. Raleigh proceeded to lunge, bark, and terrorize every single dog that came into her eyesight. I contact ACCT and asked to speak with the volunteers that took care of her while she was at the shelter. After a few e-mails back and forth her two "pen pals" reassured me that Raleigh was in fact friendly with other dogs, but she did have what they termed "leash aggression". I was also informed that Raleigh was adopted twice, brought back to the shelter for financial issues the first time, and they found her as a stray the second. This did not deter me from wanting to try and give this beautiful dog a loving home. I thought, ok I can work with this. I hired a behavior specialist that came to the house to work with us. Raleigh did wonderful when it came to her in-house training; however, she never stopped acting like Kujo when we were outside. I tried everything. Our walks became stressful. I worried every time we left the house, would we run into another dog? It didn't matter what size the dog was. If she saw it, she jumped, barked, tried to get out of her leash, you name it, she did it. I slowly tried to introduce her to one of my family dogs and every single time it was the same outcome; she would go after him almost immediately. There was never a time when she tried to sniff him out, she went right at him. So I thought lets try a different approach. Each time previously she had been on a leash. This time both dogs were muzzled and we set the free in my large backyard to play. Well, as suspected, Raleigh did not play but immediately tried to attack the other dog. There was no playing at all! If she hadn't been muzzled she would have got him. It was with a very heavy heart that I made the gut-wrenching decision to return Raleigh to ACCT. This was not the dog we adopted. We were lied to, plain and simple. I now believe that the aggression issues are what caused her to be returned the other two times. This afternoon after returning home from bringing Raleigh back to the shelter (something I never thought I would have to do), I was stunned to see a volunteer with ACCT post on Facebook that if Raleigh wasn't adopted by 8pm Wednesday, she would be euthanized! The post is verbatim below "This girl has had some really terrible luck and now she is scheduled to be euthanized Wednesday at 8pm unless a rescue can step up and help her. Raleigh is a super smart girl who knows a bunch of commands and enjoys playing and snuggling. She can become over aroused with other dogs when leashed, but while at the shelter she has had a number of wonderful dog meets and even off leash play dates." This post is extremely misleading! When she was returned to the shelter today, she was greeted by a male volunteer that obviously knew her. He said "what are you back for this time? You must like it here, you're home now". I was hysterical that I had to return this dog for a 3rd time. I couldn't even go inside. My mother went inside to talk to the shelter and surrender Raleigh. After the gentleman retrieved Raleigh from my car and made those statements, I decided I was going inside. I was furious! His statements lead me to believe that she was known to have these issues and I was lied to about them. Had I known this, I would not have adopted Raleigh, and maybe she would have had the chance to find her perfect family. After leaving the shelter my mother informed me that a different volunteer said "oh shes back again, she fights with everybody"!! read more

We adopted a cat and after about a month of adjustment, the cat is a wonderful addition to our family. We are looking to adopt a second cat and would like one that would most likely be compatible but after several unreturned emails and phone messages, we might just have to look elsewhere. I know the volunteers probably have their hands full but responding to an email inquiry (even when there are probably in the double digits a day) should not take over 10 days, that is just absurd. They need to learn to prioritize a bit with responding to potential adopters, it can help save lives. read more

We saw your post regarding "Harry" the white cat, who was being held for adoption at ACCT in Philadelphia. We had been trying all day to adopt him. We were going to drive from Boston to Philadelphia to give him a good home. We have a friend in Philly, who was interested in adopting so we stepped back and let her proceed with the adoption. She is a nurse that owns her own home with her young son and would have given Harry a wonderful home. She recently lost her cat to cancer. Here is where it gets very bad. Our friend arrived at 5:30 at ACCT in Philly to adopt Harry. She was sitting there from 5:30 till close to 7:00pm waiting for the staff to bring Harry out to her. No one gave her any attention during her wait. She noticed a man with (6) cages of cats that came our of the Isolation area...she jumped to her feet and exclaimed to the staff that that was Harry the man was taking in the cage and please stop him. The staff said they were busy and couldn't help her. The man proceeded to his vehicle swiftly taking Harry away!!! She asked where he was being taken. They told her to a Rescue Center...she asked the name of the center and they refused to tell her saying it was against their policy to tell the name of the Rescut!!! Earlier my friend overheard two of the staff members talking that Harry was done with his meds for his upper respiratory infection and was cleared of it. He, she said, was not in isolation because of the infection but because he scratched one of the managers! The post you wrote said Harry was very sweet and loved to be rubbed...he looked very sweet!!! I feel Harry has been taken to be euthanized because he scratched Ms. Ratchet because earlier in the day, Natalie, the Operation Manager, who is not the kindest human being on the earth, said if the cats in isolation do not respond to meds they usually euthanize them. We know Harry responded and was in the clear from the overheard conversation. We called from Boston and got nowhere with Natalie or her staff when we asked where Harry was taken. It is there policy NOT TO TELL the name of the Rescue! Isn't that a bit crazy not to tell someone that would like to rescue an animal where he has been taken to so we can follow up and adopt from them??? Poor Harry is going to be euthanized because a staff member probably as charming as Natalie mishandled poor Harry...and now we cannot save his life!!!!!!!!!!!!! There were 2500 comments on FB about this little sweetheart...I am not letting this go. Natalie is heartless, cold and rude. She will not get away with snuffing Harry without a fight from me and my friends. Call Philadelphia City Hall Mayor's Office and call Acct Shelter 267-385-3800 better yet picket in front of their facility at 111 W. Hunting Park Ave. Philly. We will be starting a petition as well. Is there anything Pet Pardon can do about atrocity??????? ( We noticed that the Pet Pardon post is gone tonight!!!) Is this connected??????? read more

we got our pup about 2 weeks ago at ACCT. because she's a puppy about 4 months old, and she was what they call a 'benefactor' dog, we paid $250 for her. i believe the average cost for a dog older than 2 yrs is $40, and it's more if they are a puppy, but i don't remember the exact cost for non-benefactor young dogs. with this price includes spay/neuter surgery, microchip, free 48 hours of pet care, so you can bring her back within 2 days if she is sick once you take her home, as well as a month of pet health insurance (will reimburse you for up to $750 in health costs). PROs about ACCT Philly: -most staff seem like they are there because they truly want to be; they are true animal lovers -the woman who took us outside to meet with and play with the puppy was wonderful, very helpful, informative, and enthusiastic despite it being a busy busy saturday! -the adoption staff seem to use good judgment when meeting folks who want to adopt. there was a guy who was persistent about wanting to adopt a dog "for his 4 year old son," but was loud and obnoxious in the waiting area...perhaps drunk? idk if they got to take the dog, but I know I would also question the dog's safety and wellbeing if they did get the dog. -they also have a bunch of adoption events year-round during which they drastically reduce or even waive the adoption fee of adopting a cat or dog! -we got a mutt puppy for $250, which is relatively cheap compared to purebred pups. and it included her spay surgery cost, as well as a month of health insurance. Not a bad deal! CONs about ACCT philly: -they seem to be understaffed, so on a busy saturday like when we went in, one could expect to wait a few hours before being called to begin the adoption process, and hope the dog they like is still up for adoption. -frequent difficulty getting through via phone, it's best to just show up...after all, they are open every single day of the year! read more

Rude staff, polite volunteers, and stinky facility. Come and adopt these poor animals before they suffer any longer or even killed ( even though being in the shelter is better than being in the street ). Many of the dogs there are super sweet. The little paper that shows their temper is super helpful, every facility should do this! read more

AVOID ADOPTING FROM ACCT PHILLY! This shelter regularly allows critically ill, diseased and dying animals to be adopted. This was especially egregious during #ClearTheShelters. When confronted with their questionable practices they are blase and noncommittal in their response. It is almost impossible to reach their staff by phone, even on their so-called emergency contacts line. Spare yourself and your family from the heartache of adopting a companion that will suffer, sicken and die. Stay away from ACCT Philly. read more

I just adopted a cat last weekend. He needed to be neutered and was told I'd get a phone call when he was ready to be picked up. I got a VM the next day stating he was ready to be picked up. After taking the time to drive down and get him, I was told that not only was he NOT neutered, but now he was sick and on antibiotics that I have to give him twice a day! AND now I have to take him back in 2 weeks to get neutered. What part of sick, un-neutered cat says that he's ready to be picked up?! Why couldn't this have been mentioned in the VM before I went all the way down there? Seems like they just wanted to get rid of him - SHAME on them. My only options were to cancel the adoption or deal with it. GEE, thanks a lot ACCT Philly for essentially giving me an ultimatum. I wrote them an email about how disgraced I was with how my situation was handled at least expecting an apology out of itl. Instead they chose to ignore it. So now I'm sharing my terrible experience with everyone hoping other people get treated much better. On that note, I am SO happy I ended up taking him home. Sick or not, he is the sweetest little thing and I am happy to have given him a much better home than an incompetent shelter! read more

On August 14, 2016 a rooster wandered into my yard. I thought it was my neighbors rooster directly behind me but they said no it was not theirs. We tried other people in our neighborhood and they said no it was not theirs. I called SPCA and they referred me to acct. I called them a total of 8 times each time they had me on hold for a long time and then hung up the phone just kept disconnecting by itself. It is 93 degrees outside this chicken or rooster is in distress I do not have a way to get to the shelter so I have been calling to have them pick the rooster up. But their phone service and all the people who are Manning the phones are horrible because they keep disconnecting and hanging the phone up on you no matter what number you pick they continue to hang up. So now I have this rooster in a cage in my backyard in 93 degree weather with a bowl of water and some corn. And no way to take care of it or get it to acct. read more

The Main Facility of ACCT PHILLY My complaint is their website is misleading and customers service was terrible. The website doesn't give all of the information for bring in stray animals especially cats.There should be a bit more descriptions on what will happen to stray cats abandoned or feral. What will happen is clip ear, spayed or neuter and flea treatment then put back in the "wild" . If that can't happen 52%-32% chance of euthanized. It's not on the website I wish that I knew that before I took this super sweet and affectionate abandoned tuxedo cat to ACCT Philly. I try calling to talk to a person but all I got was a automated voice and answering machine I wanted to get more information before I go in and I don't have this headache about this place now. The front desk service was very disorganized and had bad communication with the rest of the staff. I went in to drop off a abandoned domesticated cat(breed:Tuxedo black and white) that use to belong to a neighbor. I went in with hope that they will take him and tell me he will be a welcome addition to ACCT family until he get adopt. That did not happen I went up to the front desk talk to the intake person she was nice and very apathetic towards the fact that I didn't want the cat to be put back out on the streets again. So I left to get additional information to make sure that didn't happen. So I came back and the same intake person I was talking to during my first visit was not there; now I was gone for at least 10 minutes so during that 10 minutes she didn't communicate to her coworkers to watch out for someone with a black and white cat with additional information. There were two smalls window for intake the second intake person saw me and my friend come in and hear our conversation about the cat. So when I came back and since the first person I was talking to wasn't there I went to other one who saw everything between me and her coworkers so she had some knowledge about what was going on. I expect with some acknowledgment or a smile towards me but that didn't happen it look like she didn't want to be there or want to have a job at all. Anyway I fill the paperwork I need to do and waited for someone in the back to come and get to cat. Overall my experience was not pleasant I will not take another stray cat there every again. read more

I'm sure that this shelter does a lot to help animals, and I know that it is difficult, especially in a big city like Philadelphia, to help every animal, but: I took an injured cat that my friend and I rescued from a car engine here. I was aware that this was a kill shelter, but I was under pressure and I was unsure of what to do. They cat wasn't necessarily friendly, but it wasn't hissing or fighting back, possible because it was hurt. It was really sweet. We took it to ACCT, and we were told that they would take a look at the cat's wounds and from there there were a few options: A) If they could nurture the cat's wounds easily, they would, and then they would call me and I could adopt it and then foster it (because I have too many cats as it is). B) If the cat was too injured, they would find a cat rescue that would possibly be able to help it and adopt it out. C) They would deem it unfixable, and put it down- but they assured me this probably wouldn't happen, because they had a lot of space at the time. In any case, I could call the next day and they would let me know what was going on. When I called, I was devastated to find out that they had put the cat down because it was too hurt for them to help. I was so disappointed and felt horrible that I had made the choice to bring the cat here, when there were probably places that would have done more to help the cat, or at least called me before making the decision. Of course I understand that some decisions are made quickly and there are a lot of animals to help and not a lot of time, and I'm sure this organization does a lot of good, but I will not be bringing a sick animal here again. I don't usually write reviews, but I hope this one helps someone make a better decision than I did. read more

My family adopted a dog yesterday and while the adoption process and helpfulness of staff was good I felt that the adoption fee for a dog at a NON PROFIT SHELTER was way beyond belief. $400 from ACCT is too much. This is a shelter that uses volunteers instead of paid staff where they can, and yet the dogs and cats are housed in horrible cramped dark and dank runs. I moved here from AZ where non profit Maricopa County Care and Control had nice bright shelters runs and play areas as well as meet and greet areas with fake grass and umbrellas for the heat and sun. Ditto for the AZ Humane Society. Both non profits and with large volunteer staff. Yet the adoptions fees were reasonable. I think ACCT needs an audit to see where the bucks are going. It does not seem to be going to the animals! Yo HOW MUCH IS THE PREZ AND VICE PREZ OF ACCTPHILLY EARNING? read more

I contacted Acct Philly to have a dead animal removed from my mother's backyard. My mother is a senior citizen who lives in a row home with no access to yard with out going through the house. A dead raccoon died in her backyard. I contacted Acct Philly to have it removed and they stated someone would be out. I am still waiting five days later to have the animal removed. I finally had to contact someone to have the animal removed for $150.00. Acct Philly representative stated someone would be out the day I contacted them. I made several phone calls to hear you are on the list. Then I was told we have 24-48 hours to contact you. Okay fine it is cold outside so the animal will not stink although it was not fair to the animal to stay out there dead nor my mom who could not use her yard. Plus her puppies had to stay inside. I understand you are busy but how busy can you possibly be after 5 days of waiting. Come up that is not fair to senior citizens. That is okay I paid the price to have the animal removed. I know for the next time not to contact Acct Philly. It is sad because I think someone is poisoning the raccoons in the Fairmount section of the city cause there is another dead one today at 25th & Fairmount Avenue(s). I will not be contacting anyone to pick it up. read more

I had called several times to find out information about the trap and release program and had gotten different information each time. I spoke with someone. This place is very disorganized. One hand does not know what the other is doing. It was so bad that they actually lost the cat I brought in for the trap and release program. Yea that bad..... read more

Someone came to my door while I was up stair at the time and didn't have my hearing aids on when my sister told me that someone ring a doorbell back October 2015 and check the camera, wondering what did he want? He didn't leave a note or a letter in the mailbox and just left and there several more visits but they didn't stay long. But I do not want to open the door to anybody unless I'm expecting someone because of fear of home invasion and imposters who pretending to be someone. Then a group of people wearing a vest were rounding up cats that did not bother anyone and do not appreciate this because the rule say, It's NOT ILLEGAL TO FEED THE FERAL CATS on our property. My sister called this place and talk to the woman is that I do not let my cats out or throw them out like people did by dumping them out on the street or the cats got lost. The woman told my sister that they do not send anybody out there but I knew they were lying because I had a copy of them on camera. I do not like ACCT because they don't have no-kill policy and it has a 48 hours to decide, turn them over to rescue, or adopt them out or worse, put them to death. There were several cats that belong to the owners who reported their cats missing and did contact the owner who said, the cat has been missing for a year and I told him about the cat in the street but he hung up on me and my sister tried to call him several times, he didn't bother to answer. I don't appreciate being harassed by the police and animals control whom I have nothing to do with cats out in the street. Is this how they treat a person who have severe hearing losses and treat me like a criminal since I didn't do anything wrong? Not happy at all. My cats here are well taken care of and have been taken to the vet. read more

went in yesterday to adopt a kitten. there were several people ahead of me, i filled out a form and waited for about 45 mins. then when i was interviewed, i was told i didnt have the proper identification. when in fact the past 3 cats i fostered came from this location. retrain your employees and have a better system. read more