Everyone was so nice and helpfull. They said it would take 2 weeks to repair my truck. However it only took them a week. I was so happy. They used genuine parts for my vehicle. They did a great job. read more

Not fun to be in an accident but they helped me through the whole process,from the estimate to dealing with my insurance company,Robert even picked up my car and delivered it when finished.Family owned and a friendly staff equals excellent customer service. Thanks Tiffany and Ed I will definitely continue to bring my car to you, great job guys read more

Accurate Auto Body - Thanks guys my car looks brand new again :) - Body Shops Near Me - Richmond, California

See all

My KIA was damaged to a hit and run accident. I called and talked to my local KIA Dealership who recommended Accurate Auto Body for repairs. I called my insurance and told them that I wanted to go to Accurate. From the estimate appointment to picking up the repaired card, all employees were pleasant, helpful and answered any questions I had. They understood that I was nervous about the repair work. I was given an appointment to bring the car in for the repair work and told that the work would take ten days. They called the rental car agency and within five minutes both the intake forms and the rental driver was there to take me to pick up the rental. I went on vacation and called Accurate two days before the repairs were scheduled for completion. The person I talked with check and said that everything was on schedule - they just had to finish the wheel. When I walked in the door to pick up the car, three people greeted me and said that my KIA was ready!!! The estimator I had dealt with was on vacation, but the person who walked me through the repairs was every bit as nice as Dan. (I wish I had asked for everyone's names since they all deserve high fives) We then went out and check out the car. Everything looked like new. Not only do they do excellent work but each and every employee was welcoming. Some companies let you give a 10 review. If Accurate did, I would give them a 10+ review. read more

You want to talk about customer service, and great body work then this is the place! Dan has provided great customer service, and they're so detailed with their service that they even ask how do you want to be notified with the progress of the car is being repaired!!! Who does that?!! It threw me off guard that they give you a little goodie bag when you pick up your car after completed. They'll even perform a touch up for a general service not part of the agreement repair! They are highly recommended! read more

Awesome experience dealing with Dan and Tiffany while getting our truck damage repaired. Great communication, the work was done just as promised, and the workmanship is perfect. You can't even tell the car needed repair. Thanks you guys! read more

Fabulous service from Hugo Dubon and team. Car was repaired flawlessly and faster than expected. Everyone was very helpful and professional. read more

If there were 10 stars I would give 10! I cannot tell you how incredibly kind and very professional this shop is. My car was parked across the street from where I live and an older woman hit my car causing damage to the front bumper which made it undrivable. Her insurance gave me a choice of 7 auto body shops. I chose Accurate due to their reviews and boy am I glad I did! My car was repaired in a timely manner (it was finished a day early), they kept me in the loop the entire time, and they even took out a scratch made by someone who keyed my car. They cleaned my car inside and out and they gave me a bag of treats when I left! A BIG thank you to the gentleman who helped me (Hugo) such a sweet guy!! read more

To any and all who are reading this- I can't stress enough how highly I recommend Accurate Auto Body. I have nothing but the best, friendly experience with everyone who works here. Dan is super friendly and is great at what he does. I was able to get an estimate quickly. He walked me through the process of what would be done on my car and how long it would take. Once things got settled with the insurance I called on Friday afternoon and Mari was able to set up my appointment for Monday morning. Dan's estimate was spot on, I got my car back on the day they said they would have it ready. Salvador and Carlos did an amazing job on my car. When I went to pick up my car Carlos came out to see the excited look on my face, it looked like a new car! I'm so happy with their work. This is the second time I have taken my car here for repairs and their service has always been excellent. read more

Rude staff. Weren't able to provide a basic estimate for insurance company or even understand what that entailed. Told me my insurance didn't accept estimates. Like that makes any sense! Respect your customers and provide decent service or you won't have any more customers. Thanks. read more

This is the 2nd time I've used Accurate Auto. Both times I have come away about as impressed as one could! The staff is very friendly and knowledgable. They explained what needed to be done and gave me a time frame, which they stuck to. The office and shop are immaculate. My car came out the same. PERFECT!!! They even touched up a couple areas that weren't related to the accident. I highly recommend this shop!!! read more

I absolutely recommend Accurate Auto Body. Ed and the entire office, were friendly, courteous, and they did a "cracker-jack" job on our car. They replaced our Honda Accord rt bumper, fender, and headlight and they did a wonderful job blending the color of the new to the old. My husband and I couldn't be happier. It was a pleasure doing business with them. read more

Good old fashion customer service, detail to the little things and quality service is a hallmark of this company. I was extremely impressed by the efficiency and care of the staff. They were organized, thorough and communicated all phases to me while my car was being serviced. They worked with my insurance company and scheduled my rental car, and seemed to know who I was when I walked through the door. They repaired my body damage, internal damage that was not evident by looking at the outward damage and they cleaned my car inside and out. When I came to pick up my car they allowed me to leave the rental car at their location and arranged for the rental company to pick up the car from their location. This saved me time and energy - I really appreciated it. But it doesn't stop there, they gave me a $50 discount off of the deductible. But it doesn't stop there, they gave me a little gift bag with several goodies like a calendar, post-it notes, pen, snacks, water...who does that? But it doesn't stop there, they offer a lifetime warranty on all their services. The staff was vibrant, attentive and just good old fashion polite. I would give them my business in the future and certainly recommend others. read more

My car insurance company Allstate refer me to this place. I was skeptical because why would my adjuster pick this shop not others. Therefore, I did some online research and noticed Accurate Auto Body has the most reviews and all of them have 5 stars. Therefore, I decided to give a try. I called and made an appointment to get estimate. On the first day to the office, I was greeted right away. They looked HAPPY to see me on a Monday morning....very rarely in other places. Then I was introduced to Dan. He was friendly and professional. He was very knowledgeable also teaching me some lessons about car. Yes...it is good to learn new things everyday. :D After he was done estimating. I felt comfortable with place and decided have my car repair at this shop. Although it took almost 16 days to repair and mean while I did get some update calls, but I wasn't worry and don't mind waiting because I feel my "baby"(car) is under good hands. At the day of pick up, Tiffany(Dan's wife) has called me 3 times to ensure my car will be ready by the afternoon. I can tell she is a hard working woman that care about their customers' cars just as her own. She was very patience with me when I have questions, concerns or need some help with paperwork after days of the service. Over all experience is excellent especially I was able to see my car's transformation from before and after. The shop also provide guarantee work. I am SO thankful with people at this shop did such an outstanding work. I believe what comes around goes around. Genuine people at this shop will always receive good Karma and be blessed. Ohhhh....Yes for recommendation to all of my friends or family...even to a stranger on the street that is looking for super awesome body shop. ^_^... read more

I needed a huge repair on my almost brand new car, after jumping a curb and damaging the body as well as tires, frame parts etc. The Dealership recommended Accurate, as did my insurance. Accurate staff were obviously working hard on being the best in customer service, always friendly and helpful. Showed me the old and new parts, showed me invoices, answered my questions patiently.They did a great job fixing my car. Only drawback was the time it took to fix it but then, better wait a little longer and know its done well. read more

Outstanding service here at Accurate Auto body. Great customer service and a friendly environment from start to finish. The work was fantastic! Helpful advice on which insurance to file under, they know a lot about insurances so ask away! Unlike the guy at Crocketts, didn't seem to want to help me much, all i got from him was an estimate. I recommend Accurate Auto Body to anyone. A+ read more

Most of the time when you're bringing your vehicle to an auto body shop, its not under the best of circumstances. With that being said the professionalism and genuine care I received from the staff of Accurate Auto Body made my experience a lot easier. My car was rear-ended and I was unsure about my car looking and performing the same, "pre-accident" condition.         When I was first researching auto body shops I called several, including Accurate. I spoke with the receptionist Mary. She was very professional, knowledgeable and explained the process from tow to repairs. She represented the company well which was the deciding factor in my choosing Accurate Auto Body. After the vehicle was towed-in I was assigned to an estimator, Said R. He was very polite, and courteous. He took his time and went over the process including the insurance procedures, at no time did I feel rushed. Said R. took care of the paper work with the insurance company. He also kept me posted about the status of my vehicle once or twice a week, and informed me about what decisions needed to be made. He did not make assumptions on my behalf he actually called me, and also gave detailed updates. If I had the unfortunate event of needing auto body repairs again in the future, I would definitely be using Accurate Auto Body and requesting Said R. as my estimator. I am 100% satisfied with both the Customer Service and quality of repairs done. Thanks Said R. read more

each time i need body work advice for my sweet car, i go to accurate for advice and help and they are ALWAYS there for me. they are the nicest people! and honest! and helpful! and i can't say enough about each and every one i've talked with. they are amazing! i bought my car at hanlee toyota in richmond and they recommend i go to accurate for my cars' body work. AAA recognizes them, too, so when my last car got totaled, AAA used accurate's paperwork to work with. went in today with my "new" car and asked if my fender was going to fall off. a hit and run creep dented my car sometime last week in some parking lot some where. the woman who did intake had someone come out to join us and he was able to snap my fender back into place, smiled and went back to work. i love these folks. highly recommend them! read more

I had just moved into the area and a motorcyclist knocked my passanger side mirror off. I called Ford dealership. They ordered it for me. And Accurate painted it and did the installation. They were very nice and had it done before they had promised. They rock! read more

I was really impressed with the level of customer service received while my car was here for a full week. I was referred here by AAA when one of their insured hit me in a parking lot. It was a professional process from start to finish. I never had to call them or even wonder what was going on with my car, it didn't disappear into a black hole, someone kept me updated almost daily. I really enjoyed working with Tiffany and the whole staff. The icing on the cake was a car that is frequented by my messy niece and nephew was very clean, vacuumed to a T. read more

If I could give six stars, I would... I had gotten in an car accident and had to get a few things replaced on the rear end of my vehicle. I called to make an appointment and felt like I was really taken care of. I went in to have them inspect my vehicle and to have them work with the other person's insurance. So far so good... They made arrangements to order the parts necessary to fix the damages that were done. I dropped my car off yesterday morning at 7:30a when they opened, got picked up to get a rental from Enterprise, and received a call around 1:30p today that my car was ready for me! I went to pick it up, and it was such an organized process, I got the keys and was given a gift bag as a thank you for working with them! All of the office staff had smiles on their faces and thanked me as I left to go see my car. What an amazing job! Looked just like new! Thank you, Accurate, for all your help through this process. You had done a perfect job, and made a customer for life! read more

They did a beautiful, quick repair to our car. Saved us a lot of money and did the job right. That's not always a combination one receives from a body shop. Their facility is beautiful, clean. The staff is helpful and friendly. Give them a call! read more

One usually does not expect to have such a stellar experience with an insurance-recommended auto body shop. These days, the kind of fat contracts these businesses have with insurance companies practically encourages them to treat customers as if they don't matter one iota. What a mind-blowing surprise to get a fully customer-oriented, 5-star service experience at Accurate Auto Body! The front office is professional, clean, quiet and efficient. I was greeted immediately upon entering. I was at a counter within minutes explaining why I was there to a very capable, pleasant administrative person, Rosie. They said they would call me within an hour to update the estimate that my insurance company had generated, and they did. The estimate was exactly what my insurance company had predicted. They told me how long the repairs would take, and they met that timeline. They told me they would call with an update once they got under the hood to see what needed to be done, and they did. They even called a day before they were done to confirm they were on schedule. They drove me to the nearby car rental shop. And upon completion of the job, they gave me a thank you/goody bag with water, a granola bar, a post-it pack, a pen, a calendar and a few other small goodies for the car. A few weeks later, when my Kia service center claimed they couldn't work on the car because of spilled coolant on the engine block, Rosie AND her manager, Tiffany, were uber-proactive, had me send them photos of the engine, talked to their mechanic who worked on my car and confirmed that the coolant receptacle had not been damaged and was fine when I left their shop. They even made multiple calls on my behalf to the Kia service center staff member and manager that I had been talking to, none of which were ever returned. Tiffany was empathetic to my situation, suggested alternatives, and did not end the call before knowing I was satisfied with how I was going to move forward to get my car serviced. No one at Accurate made any derogatory or accusatory statements about the people I was frustrated with at Kia - they remained professional at all times. Anyone with consistently bad Yelp reviews, take note of what Accurate Auto Body is doing. This is the way customers want to be treated - they will reward businesses like this with repeat business and referrals that keep a company alive and help it grow. In this day and age, I don't care how big or bureaucratic your company is, if you're NOT stepping into the shoes of your customers every day to understand what their experience with you is like, you will not survive. Thank you Accurate Auto Body, for providing such a great example of customer service, that didn't feel cheesy or fake or forced or cookie-cutter. You are all doing a fabulous job! read more

Ed and his daughter have been the good to place for our family for many, many years. Car's always look like new when completed. Their new shop is first class. read more

This was the best customer service I have received from any business, period. The owner was always available and in-touch, they did a great job, delivered my car afterwards, sent a follow up thank you letter -- you won't find anything better. read more

Simply the best body shop I've been to. Great communication, great even dealing with insurers, and Rosi gives awesome service. As someone who works in client service, I know a totally pro operation when I see one. These guys have earned my business at every turn, and even though I don't look forward to bringing my car in for body work, when I have to, they're pros. read more

Very helpful body and mechanical repair work and service on a Honda Accord. Finished on time rapidly and the car is back to normal appearance and function. read more

I drove up[ and met Rosi. Who was immediately nice, friendly and very helpful. showed my small problem on the car and she had it taken care of right away.. then and there. I would highly recommend this company jsut based on her and the service. She also was very knowledgeable and knew what she was doing. Dave F. read more

This body shop is BEYOND AMAZING...Rosey was so helpful great communication on her part thank you so much..Jaime did a great job on working on my car made it looked BRAND NEW..THANK YOU SO MUCHI'll definitely recommend you to my friends and families!!!YOU GUYS ROCK!!! read more

First off this is my first time working with any body shop and they made it very easy and stress free. They took great care of me and my car and were very flexible when I had to cancel two appointments with them because I got sick. Also they had no complaints when I showed up, more then once, asking to get something I had left behind In my car. When I got my car back they had it cleaner then I have had it in a while. All in all it was a great experience considering the circumstances and I would recommend them to anyone looking to get there vehicle taken care of. Thank you everyone at accurate auto body for all your hard work and kindness. read more

Wonderful customer service! Dan is super nice and tells you all the expenses and what will be done to the car! If you have AAA or any other insurance that is tied with them totally go there! I super recommend!!!!!!! My car looks brand new! HAPPY CUSTOMER RIGHT HERE! read more

Had a couple of cars with some minor scratches and went in to see Tiffany. Tiffany provided outstanding service to fit my minor issues into their schedule. Had previous major work done here a couple years ago and both times I have found them very customer service oriented. read more

Dear All of the Staff and Technicians at Accurate Auto Body, I don't often write letters like this. I must say the experience with an auto repair shop is new to me. You all handled my accident with such care and professionalism. From the first day, I met Rosie your auto adjuster when she took a look at my car she knew exactly what c=needed to be done. I knew from that point my car and worries was in good hands. You all made it so easy in so many ways from helping getting a car rental, dealing with the insurance, constant communication about the status of my repair "A++" to the final touches and the thank you gift. The professionalism is exhibited throughout this company. Accurate auto body it has been a pleasure. I would highly recommend anyone looking for auto repair to come to you. Please accept this Yelp review as my thanks to all of you at Accurate Auto Body. Sincerely, Roger Marionneaux read more

I've taken my Mazda here a couple of times now for minor work: a dented fender and a side mirror replacement. Everyone I've dealt with has been friendly, professional, a great communicator, and - most importantly - respectful of my time and wallet. Thanks to Tiffany and Salvador for the most recent repair. I won't go anywhere else! read more

Had an accident. Brought my car here to have it repaired. They were very friendly at the front desk, took all of my information and I left my vehicle then and there. They kept me informed at every step and were done relatively fast. They did a wonderful job and even went above and beyond to make sure I left satisfied. I hope to never need them again, but if I do - there is no other place I would take my vehicle. Very respectable business! :-) read more

Someone hit my brand new 2017 car and the parts were hard to get but this body shop went far and beyond to help me with this accident. I am extremely picky and they made sure everything on this car was perfect even down to the smallest detail that the average person wouldn't see. My car looks like nothing ever happened to it. Thank you Accurate Auto Body. read more

I did not know anything about Accurate Auto Body in September of '16. I had an accident and needed some repairs and decided to give them a try. That was one of the best decisions I have ever made. Not only were the repairs done great, the staff are very professional. I hope I never need auto body repairs again but if I do I will go to ACCURATE AUTO BODY! read more

I had a couple of scratches on my car. I tried to fix it with some touch-up paint, but it turned out horribly. It made my car look 10 times worse than before so I took it to Accurate Auto Body to see what they could do for me. Chris came out, looked at my car and asked me.. "how long ago did you apply the paint?" I told him 2 days ago. He immediately said "ok let me remove it before it sticks". He then went and grabbed a bottle of liquid (not sure what it was) and a towel. He then rubbed the area where the touch-up paint was and it came off instantly. I was so happy. Chris even suggested how I should touch it up next time (buy a kit from the factory and he could help me fix it if I brought it in). Not only did Chris fix my problem, but he didn't even charge me! Now that's excellent service. He was smart and knew what he was doing. Next time I have an auto-related issue, I would definitely take it to Accurate Auto Body. read more

This is the best auto body shop ever they provide excellent work. I always leave the shop with a smile on my face. I highly recommend I would give them 10 stars friendly staff very professional family orientated shop. My favorite employee is Rosi she is very helpful I can always count on her to get the claim started. She is very patient and always have a smile on her face. Also, Said Ramirez the estimator is the best very knowledgeable, hard working, professional. He put my mind at ease during this stressful time always calling and giving me updates on my car . Sara the front desk receptionist you rock. read more

Great auto body shop. Great customer service. My 2019 Honda Fit was hit early in the morning while I was sleeping and they made it look like it did when I first bought it. read more

I didn't know I would like an autobody shop so much! These people are great- just genuinely helpful and friendly. When I wasn't sure if I could pick up my car, they offered to drop it off at my house! And asked if it would be ok if they took it to the car wash! My car looks great and I will definitely recommend this shop (already sent my roommate's car there last week.) Efficient, friendly, communicative, clean, organized and skilled read more