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    Accuray Mechanical

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    8 months ago

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    Quality Mechanical Corporation

    Quality Mechanical Corporation

    1.0
    (5 reviews)

    October 2025: Let me share my experience with an awful service and tone-deaf attitude of the…read moremanagement. I called in Quality to diagnose my Bosch tankless heater which had a water leak. (condensate liquid). Tech came in and charged me over $600 (for a part that costs less than $100) , unnecessary/unrelated part replacement and said he needs to come back to fix 'return unit.' For three weeks, calls/emails to the service manager and owner produced no results. Company has failed to service or repair the unit despite charging me for the visit. I inform others to find a better organization and be aware of what it could mean dealing with them: total lack of respect and regard for the customer and unprofessional service.

    I've had an extremely disappointing experience with this company. Earlier this year, our water…read moreheater's pilot light repeatedly went out. On 3/18, the first technician diagnosed the issue as a dirty assembly, cleaned it, and left. We paid $380.73 for that visit. However, the problem returned within weeks. When I called again, I was told that a follow-up visit would be scheduled at no additional charge, since the issue had not been resolved. On 5/7, a second technician confirmed that the thermopile had not been properly cleaned during the first visit and redid the job. Despite being assured this visit would be free of charge, I was later billed $239.29 as a diagnostic fee. Since then, I have made multiple phone calls and sent emails to resolve the issue. Each time, I was promised a call back from the responsible person, but no one ever followed up -- and my emails have gone unanswered. Instead, I keep receiving automated "past due" notices. I ultimately paid the invoice under protest, simply to stop the harassment. I find this behavior dishonest and deeply unprofessional. It's a matter of principle -- no customer should be misled or ignored like this. I will not be using this company again and strongly recommend that others look elsewhere for reliable service and fair treatment.

    Accuray Mechanical - hvac - Updated July 2026

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