Phenomenal response from Tom who returned my call within minutes and stayed with me on the phone…read moreand by text over an hour guiding me through troubleshooting. We got our furnace back with some simple repair steps, and Tom checked in the next morning with more helpful advice. Truly caring service. I cannot recommend enough.

I was looking for a company that could provide yearly maintenance service for my HVAC system and…read moresaw their vehicle across the street from my home. I called and requested info and scheduled an appointment for maintenance. Time of arrival was between 8-10 a.m. At 10:20 I called the office, someone was supposed to call me and reschedule because the tech was tied up. If I had not called, I would be waiting all day for someone to show up. The Tech had my number and so did the office staff but somehow, they failed to contact me and state that no one would make my appointment time. Very poor follow up and customer service !

did my septic excellent job…read moreCleaned it thoroughly and showed me everything explained everything never had that done before people need to call them to clean septic or HVAC or plumbing

FYI if you are looking for an HVAC technician...this company charges a dispatch fee of $104.95,…read morewhich I WAS told about ahead of time and it was explained that if I used their service, this amount would be applied to the total balance. Fair enough. What was NOT explained to me until after the technician was in my home was that the $104.95 only covers the person showing up and there is an additional $299.00 fee to look at your system for a few minutes and tell you what your service options are. This fee does not cover any work at all. So I paid $403.95 to basically just have someone show up to tell me what they offer in terms of central air services/ packages/ options without actually doing anything in terms of labor. Meanwhile, a quick AI search gives you this: Typical HVAC Consultation Fees For a standard HVAC consultation or service call, most homeowners pay between $75 and $200 for the initial visit, which includes a diagnostic/trip fee plus 1-2 hours of labor. Common Fee Structure Diagnostic/trip fee: $40-$150 (one-time per visit) Hourly labor rate: $50-$125 for standard residential single-system work; higher in metro areas or for complex jobs Therefore, this company's prices are out of line, charging over $400 to come and "diagnose". In addition, they said they would send me the different service options for me to decide which way to go. They sent me two options, along with an agreement to sign which included the cost of BOTH options combined on the agreement, even though both options were the same service with a few differences between them. So why would I agree to the cost of two duct cleaning packages instead of just signing an agreement with the cost of the one package that I chose? You have no way of knowing how their prices compare to other local businesses until they show up and tell you their prices. And by then you are out over $400 just so you can find out this information.

I had another company look at my system as it started acting up. They gave me me an estimate to…read morereplace the entire system and I said how much do I owe you for the visit and sent them on their way.... I called Alpha at the recommendation of my Auto mechanic shop. It was earlier in the day so I didn't hear from them for a few hours. I had called other places and they were too busy or not what I was looking for. It was going to reach 100° this week and today was Monday. I received a text from Scott, the owner saying he'd be reaching out soon. Shortly after we spoke on the phone and I told him the symptoms of my system which is an old Trane(it's hard to stop a Trane). Right away he knew what to look for and said he would make it tonight and I jokingly said "we're up until midnight"... Well sometimes after 7: 00 pm I got a text saying they are on their way. They showed up and with no hesitation. Went right to the system and started analyzing. They found what was wrong within a couple of minutes and immediately started to do the repair. I had my lady go inside and turn the AC on and boom the compressor kicked on as it should have which is the unit outside the house that was kicking on and off. No fuss, no muss and we are now getting deliciously cold air again! HECK YES I recommend this company.. Thank you Alpha Tech

Our boiler stopped working suddenly. I called Scott and he responded immediately. Mind you it was…read morethe afternoon and he was leaving on vacation the next day. Despite this he came all the way down to Branford at 9 PM just so we could be operational. Our motor was blown and he replaced it with a shiny new one right away. He could have not answered since it was end of day and he could have scheduled me after he returned or referred me to someone else but he didn't. He was responsive and upon meeting him, you could tell he cared. He also was very reasonably priced (and given the circumstance I fully anticipated it was going to cost me an arm and a leg)! Superior service! I will be using Scott for all my HVAC needs moving forward!

Highly recommend. always there when needed. knowledgable and reasonable!…read moreCouldn't ask for more.

I HIGHLY recommend this group, I was going out of my mind when my boiler wasn't heating, when I…read morecalled this group I wasn't expecting them to show up in the same hour but also it took them little to no time to find the root cause and correct the situation. True professional, Fixed it and returned my peace of mind without shaming me of the age of my unit you wont go wrong by calling this place, Im glad I did, they are now in my phone of people to call or recommend : )

This guy is a thief. I believe with all my heart that his reviews are lies. I have owned several…read morehomes over the years with different HVAC companies. This guy claims everything is the home owners fault when you call for service he has every excuse to not be available. If you set the thermostat to xyz temperature and nothing happens. He tries to say it's you. He has claimed mice have chewed through wires when they had not. Other HVAC company saw poorly done inappropriate wiring and setup.

Bill is THE MAN! Had another company tell me my AC system was toast and that I needed to replace…read morethe whole thing, but then they weren't getting back to me about quotes and timing. Something felt off and I wanted a second opinion so I called Bill. He came out the same day fixed everything in 3 hours and the system is working better than ever - and it was, obviously, at a fraction of the cost of replacing the whole system. He earned a customer for life today!

Nero's techs are professional and knowledgeable about every aspect of heating, cooling and…read moregas-fired heating and water heating systems and smart thermostats for optimum efficiency. Dispatching and customer service staff are courteous and take-charge responsible. It is a pleasure to recommend them to others here in Southington!

I called Nero to bid on my new ductless mini-split heat pump after having called on them a couple…read moreof times in past years to service my gas heating/hot water system. It was an easy, straightforward experience overall from Chris in sales, who explained my options and arranged a relatively quick turn-around for the install. Brandon and Aaron, the installation team, were top-notch in all respects. Our older home gave them good opportunities for demonstrating their skill, creativity, adaptability, and determination, all of which they showed in good measure. I can say that the sales people and technicians I dealt with have all been very respectful and considerate of the homeowner. I went with Nero in spite of a slightly higher bottom line, and am very happy with the results.

We've used them before, but something has changed. I had three small bathroom valves replaced and…read morethey added a little more pipe to the fitting. (See pix). Charged me $778 and also keep going on about how I should have all of my pipes replaced. I had another very experienced person look and said the pipes were fine.

This is the second time I have turned to RAPS for a job many others would reject. They repaired…read moremy 87 year old toilet and didn't force me to purchase a new one. They sure don't offer bargain prices, but they're worth it.

I emailed them several times about getting a service done and they DO NOT get back to you.read more

Central air stopped working during the recent heat wave, with temperatures on the second floor of…read moreour house hitting the nineties! Blue Flame came highly recommended by Rousseau Plumbing in North Haven, an awesome local vendor. Within two hours of calling them, a service guy showed up, quickly diagnosed the problem, and had it solved within 30 minutes. Courteous, friendly, professional, punctual, competent service was highly appreciated. As somebody who works from home, this was a big deal for me. I highly recommend Blue Flame.