October 2025: Let me share my experience with an awful service and tone-deaf attitude of the management. I called in Quality to diagnose my Bosch tankless heater which had a water leak. (condensate liquid). Tech came in and charged me over $600 (for a part that costs less than $100) , unnecessary/unrelated part replacement and said he needs to come back to fix 'return unit.' For three weeks, calls/emails to the service manager and owner produced no results. Company has failed to service or repair the unit despite charging me for the visit. I inform others to find a better organization and be aware of what it could mean dealing with them: total lack of respect and regard for the customer and unprofessional service. read more

I've had an extremely disappointing experience with this company. Earlier this year, our water heater's pilot light repeatedly went out. On 3/18, the first technician diagnosed the issue as a dirty assembly, cleaned it, and left. We paid $380.73 for that visit. However, the problem returned within weeks. When I called again, I was told that a follow-up visit would be scheduled at no additional charge, since the issue had not been resolved. On 5/7, a second technician confirmed that the thermopile had not been properly cleaned during the first visit and redid the job. Despite being assured this visit would be free of charge, I was later billed $239.29 as a diagnostic fee. Since then, I have made multiple phone calls and sent emails to resolve the issue. Each time, I was promised a call back from the responsible person, but no one ever followed up -- and my emails have gone unanswered. Instead, I keep receiving automated "past due" notices. I ultimately paid the invoice under protest, simply to stop the harassment. I find this behavior dishonest and deeply unprofessional. It's a matter of principle -- no customer should be misled or ignored like this. I will not be using this company again and strongly recommend that others look elsewhere for reliable service and fair treatment. read more

If it were possible I would give this company a minus 3 stars. I called Quality to diagnosis a non-working, 4 year old AC that they installed at my condo. The AC was installed for a previous owner. Quality tech came out and diagnosed a "coil leak". Cost: $95 for diagnostic and how about $250 to locate the leak? Repair person (too nice to work for Quality) said he would have Quality look in to a possible coil warranty for a 4 year old AC. Since Quality installed the AC wouldn't you think they would know about a warranty of an item they installed. Crooks or stupid? You decide. They called a few days later and quoted me $1200.00 for a new coil. $1200 did not include install or $250 to replace AC coolant. The nasty representative (can't recall her name) said old coil had to be sent to manufacturer in order to confirm the warranty on the unit. I called another company. They came out, NO DIAGNOSIS FEE, ordered my part, installed part, replaced coolant. They said I was still under warranty for another year. Now why couldn't the dum dums at Quality find out about the warranty on a unit installed by them. Alternate company billed me $675.00. Too bad I didn't call them first. Quality lost a customer. And, they should fire the nasty receptionist. DON'T DO BUSINESS WITH QUALITY. read more

We have been renting a house and the owners have a maintainance program with Quality. Last time it was the humidifier pad that hadn't been changed for the past five years ,and caused a water leak . Quality charged me for it , even though it should have been their job to change the pad during maintenance . 2 weeks later the pipe on the humidifier broke and caused a water leak. The technician didn't have the copper pipe for replacement, but they charged me for $179.73 for diagnostic ! Next time they came to actually replace the pipe , it was another $200. I will never call them again for sure ! read more

OK i'm not one for complaining on line about how stupid and irresponsible people or business are but i needed some plumbing work done on the back faucet for outside which was all original and needed to be replaced as well as the valve for it which runs into the garage, so we contacted quality, mind u the're literally down the street from me to come and give an estimate of the cost. I believe it was nick russo who came and took at look,stated he will get back to me for an estimate. Ok it literally took them 3 weeks or more to call me back. That's the first strike, then we made an appointment for them to come out this monday to do it. I move all my stuff in the garage over so they can get to the valves. Now its thursday and they still haven't shown up or called. If these people don't give a shit about customer service or doing a job then why be in business. I mean really if you cant do it just say so or reschedule, just goes to show you the lack of care and disregard for others. Will not do business with them again. read more