I wrote a review about Ken's awhile back and wanted to be sure to follow up. I am a huge proponent…read morefor supporting local businesses and after my conversation with Troy this afternoon, I wouldn't want my first review (written out of frustration) to steer anyone away from getting service at this shop. First and foremost, Troy was honest and fair, as well as kind. He was easy to talk to and willing to hear me out. He also rectified the situation right away. We ended on a good note and I told him that I would be happy to bring our business back to their garage. At the end of the day, a little communication and understanding go a long way for all parties involved. I truly appreciate Ken's Garage for just taking a moment to talk through things with me, and in turn, making them right. The business is run by a genuinely good man and good people.

I would definitely give 5 stars on communication regarding the diagnostic, communicating findings,…read moreand explaining it to the customer. This part was impeccable. I would give 2-3 stars on car being done in the timeframe promised, because it wasn't. My beef is that the quote I received for the needed part had a price of ~$525. I called the dealership and an original part would cost me (non-mechanic) ~$350. I can buy the non-original part at O'Reilly's for ~$264, but most mechanic shops get parts cheaper than off-street customers. When I called and asked Ken's if the quoted part was a dealership original, I was told no. When I asked if the part price was in error, they said no, we have to make money somewhere, but we don't use an 80% markup. Clearly the guy I spoke to doesn't know how to calculate markup percentages. I expect a shop to add a percentage onto a part. That is certainly fair. But, ~200% gross mark-up is way outside of standard mechanic practices. And, that calculation is using the price I can buy it for, not a licensed mechanic's shop. Our mechanic of 25 years used to charge 20-25% above his cost. I have heard of 50 - 100% markup. Ken's Garage is having the parts delivered and they rarely go pick up the parts. I think 200+% markup is way too expensive, but they have right to charge 500% markup, if they want. But, I will be going elsewhere. We are still shopping for a local mechanic that we feel comfortable with. I got the impression, they have good, qualified mechanics. My husband questioned a few things on the invoice that was not approved. He is a non-conflict person, and at that point, he just paid them. I am glad this shop works well for many in the community. I am glad this small-owned business is doing well. I am a small business owner and I want small business owners to be supported and thrive. But, I prefer ones that do it with reasonable prices (again, subjective). Name above is our on-line pseudo name, due to vindictive, malicious people in this world. I do not want a response from the shop because it is what it is. My experience and perspective aren't the same as the owner's perspective and it isn't the same as other customers. This is my experience.

Always good service in the cleanest working garage in the city. Ownership changed but Larry's…read moreethos remains -- that's good.

I grew up in Riverside, so I have been taking my car(s) to Leibrand's since I was probably 16-17…read moreyears old, so 10+ years now - they are always very kind, helpful and informative on any issues with my vehicle! Additionally, today I was there just for a normal oil change - drove a few miles down the road and my battery died. I called them and they sent out one of their guys to assist and he did. They went above and beyond today (as they always do) - reminding me that I love small town businesses, vibe, & support - especially at Leibrand's Riverside Automotive

This is an upstanding auto shop. I brought my car in for repair, and they fixed it in record time,…read moreand there were no hidden charges. They were honest, and I truly appreciate that. It feels good to know there's a place I can take my car for repair without worrying that I'm being taken advantage of.

I would think twice before going there. I had an air conditioning unit that would blow cold air…read morethen stop, then blow cold air then stop. I took it to TSM and they told me the compressor was bad and that it would be $1300 to fix. I was concerned, but I went ahead and approved the repair. I picked up my car after they had closed and while driving home, the cold air stopped blowing!! The original problem was NOT fixed it would work, then it wouldn't work, just like it had been doing before the $1300 repair. I took my car back the next day and they said there was a circuit that was dirty which was causing the air conditioner to quit, and oh, by the way, the compressor was bad too, so the $1300 was necessary. In the end the TMS auto, the' Elite Ethics Certified' repair shop is nothing more than a parts swapping repair service, that will support their mechanics regardless of the cost to the customers. So, think twice before going there.

Got my vehicles inspected here. Nice and easy. Would definitely recommend if you're looking for a…read moretrustworthy and quality auto repair.

What a delight to have a locally-owned auto shop so close to home…read more Located just south of 72nd Street and Antioch Road in Gladstone, this business offers early morning hours throughout the week. Jacob and the staff at Wayne Croy are great! Friendly and efficient. Honest and reliable. I visited for an auto inspection. Earlier in the week, I called to get a walk in and learned they process auto inspections at the start of their day. I arrived and had the inspection completed in about 30 minutes. This hometown business offers a humble waiting area with restrooms, magazines and a soda vending machine. Most visitors probably drop off their vehicles for service I highly recommend this shop for your automotive needs.

I've taken my car here a few times and always been completely satisfied with the quality of work,…read morespeed in which it was done, and the fair price I was charged. Had my brakes looked at & they didn't try to sell me on new brakes prematurely. They told me I had about 50% life left on them and tweaked them (flipped something and straightened something...I don't remember the names of the parts) to keep me safely in the road for less money. On top of it all, their kindness shines brightest. Highly recommend and have found my car shop!!!

My vehicle sat there and was not touched, I pulled my driver seat close to the wheel and it never…read moregot moved. My vehicle is still doing the same thing before I took it in. Would not recommend

I've been coming to Hyde Park Service for years now. They're a no nonsense shop. They don't try to…read moreoversell you on unnecessary upgrades or fixes. They repair what's important, make suggestions for things that may require future attention, and don't leave you broke. Oil changes are waaaay faster here than any "jiffy" place or dealership. And they won't cost you an arm or a leg. Everyone here is super friendly and easy to work with.

I pulled in parking lot to inquire about safety check required to renew car license. The manager,…read morewho had a facial expression like he had a terd stuck sideways, walked up to my car. I had been on hold with the licensing department for 1.5 hours and of course they finally came on at the moment I pulled in the lot. This was first time renewing license in MO and it is complicated! Anyways he treated me like I was a leper. After going inside and determining that I would have to go elsewhere because their availability wasn't till Thursday next week I got in my vehicle and was trying to find an address for another place safely out of traffic. He walked up to car, still with painful expression to tell me that they will need me to move to back cars out. They weren't backing any cars out right then. Just a grumpy socially awkward jerk.

Customer Service is Terrible!! DO NOT BRING YOUR CAR HERE!!! You will be told one thing and they…read morewill NOT keep their promises!! The staff DOES NOT communicate with one another when there is an issue with your car!!!!

was referred to Grady's a few years ago and I love their services! I've had an engine and…read moretransmission replaced on one vehicle and extensive work on three others to my satisfaction. I also referred family and friends as well and no one has negative comments about the service. As long as they're in business...they'll have me as a customer!!!

Awesome service, in and out. Communication is 10/10 and the team is extremely thorough and honest…read more You will get your bang for your buck here! Team only does what you are okay with doing, they are not pushy on sales at all! Just genuine recommendations! Trust them with my vehicle from here on out!

I've been bringing my cars here for years, and have never had a bad experience. They're beyond fair…read morein prices, always easy to get into, and don't make me feel pressured or stupid. A great place with great workers. It feels like a neighborhood business that is impossible to find in 2025.