Billy came out to our home to inspect our AC unit. Billy was Professional & very knowledgeable about the AC unit & all equipment related to keeping our Home in a safe & perfect state of reliable air throughout the home. We will definitely use ACE & Billy for our AC services. Thanks Billy!!! read more

I was satisfied with the work the Technician done. The AC was back on fast. He did a good job.

The technician was amazing and so sweet but the company just wanted to charge too much. Austin came on a service call and he was so nice, super polite and very professional. He seemed to care and ended up figuring out what was wrong with our ac but after getting a second opinion the price was cut in half. Austin was amazing and his buddy Marcus seemed seemed great over the phone so the five stars are for them. it's just unfortunate their company wanted to charge so much. )-: read more

Don't call them!!!! Scheduled a routine annual maintenance with coil cleaning. After 5 minutes the tech said the unit needed to be replaced and never finished the service. He spent plenty of time with the pitch to sell a 7500 new unit. I called a second company for a second opinion. My condenser pan was clogged - works great Should have been addressed with the annual service. Further, when I called for a refund on the service, they were condescending and I got banned from calling them again; F$%k these guys read more

While the preventive maintenance service I received was good, I found out that they charge you over $100 cancellation fee if you ever cancel your service contract. Had I been told that at the beginning, I would have never signed up for it. I'm going to cancel them and go to a different company. read more

I had an emergency Friday evening the day before I was going on vacation!! I called several places with coupons I had which said they did emergency plumbing.Unfortunately,when I called them,they didn't!! I searched online and found ACE Home Services and explained my problem and they had the best Customer Service!! They not only had someone within hours at my house,they sent an expert!! Anthony was outstanding!! He was prompt,professional,respectful,and confident he could help me. It took a little extra time but he fixed my toilet,explained the problem,and was one of the best plumber/Customer Representative I have had the pleasure of meeting!!!:) I have so much respect for Ace Home Services because they deliver on their promise!! I wish their were more businesses that actually did this and employed such highly skilled individuals!!:) read more

I have been using Ace home services now for about six months, formerly AZ Best Plumbing. We had a leaky faucet in the master shower that had been there for sometime. They sent James Peters out right away. I believe he is their lead plumber. Very professional young man. Went right to work and had the problem fixed immediately. Showed us the old calcified part and explained why it leaked. Would highly recommend James . read more

I found a drip @ 4PM on Friday. I sighed because I knew there was no hope of getting a plumber now. I called ACE hoping to leave a message that someone would hear on Monday. But, no. An efficient human answered, I told her my problem, and less than an hour later, Gabriel was at my door. He was polite, professional, personable, and gave me good news, just a loose connection. I had him check all similar connections while he was there, and he gave me a number to call if it continued to drip. I paid $59.00 gladly. Totally positive experience! read more

Tech on site on time, professional attire. explained process he will do on AC/Heating unit. totally satisfied

Michael came out & did his best. I paid the bill and he left. Michael is great. Get a good quote.

Billy always does a great job . Whenever they come out twice a year for me I always ask for Billy . He seems to do the extra mile on checking everything to make sure it's going right . read more

I went to Lowes, talked to a nice young lady that convinced me to try the $49 tune up from Ace. That $49 turned into will over $1000 That was on 6/6/23. Tow weeks later my AC would not cycle, ,before calling Ace, I went outside and looked at the unit and saw oil that leaked from the schradar valves. I called Ace, and their guy showed up at 10:30 PM, well past my bedtime, looked at the system, gave me a couple of options, saying one would be about $500 for a new coil, then said if that did not work I would need a new system. I asked him if he saw the oil stains, he went back to check, then gave me another quote for over $2000. Well folks, I worked in Automotive collision for over 40 years, if you touch it you own it, the soap test confirm the valve is leaking, a 10cent part, + freon which they should be responsible for. I tried to buy some r410a at the local AC shop, but they would not accept my Icar,GM, or Ford certs, hey the only difference is a car has a gas motor. I've ordered the Freon online. These people are crooks, I think they owe me the $1000 I paid + the $2000 they were going to charge me to fix the problem of their creation.. read more

air quit working in the night....called them at 7ish am....earliest available was 3 to 5 pm...same day...accepted appointment and with 110 degree days waited all day...at 418 pm they called to say they cant come today!!! i consider this poor business management to let us sweat all day. read more

I used this company for the first time today. They were quick to get back with me to see what needed done. I desperately needed them to come out today. Richard did an amazing job. He was friendly, professional, and quick. I will definitely be using them for all of my home services. read more

Just had my yearly hot water heater and plumbing maintenance completed by Gabriel. He was very knowledgeable, friendly and showed respect. I'm so happy I have chosen Ace Home Services as I feel like I get my monies worth whenever they come to my home for plumbing or HVAC maintenance. read more

Mitchel came out to do the annual water heater maintenance/all plumbing leak inspection. He was professional, personable, and knowledgeable. I will definitely use ACE again. The appointment did not feel like the usual sales pitch (like I've experienced with other companies) and at no point did I feel pressured to fix things that werent btoken or to buy unnecessary services. I learned a lot and I feel comfortable in making educated decisions on what needs attention in the near future. read more

Charged me $1,500.00 for my property in Phoenix, Arizona. Next week The City of Phoenix Water Department arrived at the residence stating The Plumbing Implemented was NOT in city Code, and the leak they "repaired" was still leaking. Horrible Customer Service asked for a manager 4x's. Then Wanted to Send the SAME EXACT PLUMBER who did not know city codes to repair the work! I had to demand they send out another plumber. The plumbers implemented the repairs correctly, yet one week later I am still waiting for a $300 refund. No correspondences called numerous times and they want to play the " Do not yell at me game" another representation of horrible customer service DO NOT DO BUSINESS WITH THEM! PLUMBERS DO NOT KNOW CODES AND HORRIBLE CUSTOMER SERVICE read more

I pay for their membership, which includes annual inspections of my AC unit as well as a plumbing inspection. I scheduled my plumbing inspection and had a guy come out. He said he needed a different part and needed another guy to come out for my tankless water heater. That second guy came out hours later, and he had no idea why he was there. He did nothing but turn down my water pressure (without talking to me about it first), and try to sell me a tankless flush for a "discounted" rate of $350 and an extension tank, which no other house in my neighborhood has. Once he left I got an invoice for over $400, for this INCLUDED service. The invoice included signatures from "me" agreeing to everything, which I never signed or was shown. I immediately reached out and requested to have someone contact me to discuss this, and make sure it was a mistake. It's been a week and I still haven't heard back, but they were so quick to request a review. If this is the way the service is, and the way the company conducts itself, I'd say the membership I'm paying for is pretty useless. read more

Technician was on time, respectful of my home and pets. Skylar diagnosed the air conditioning problem and offered three different tiered solutions. Even eased my mind about efficiency, quieter new unit, and bonus of increased home resale value! My new unit will be installed tomorrow morning, in the meantime Skylar injected my old system with Freon to keep us cool. Amazing experience 5 stars read more

Robert Hill was awesome. Friendly, knowledgeable, efficient. Thanks to ACE for their service and for supporting the men and women of the Armed Forces. read more

Our AC went out and Ace came the next day on time and communicated with me on his arrival time and fixed the unit the same day. I was very impressed. read more

After picking up materials at Lowes, a ran into their HVAC ,"Pro". I asked a few questions, and he referred me to the Lowe's HVAC contractor, ACE. A technician arrived to service and inspect our AC unit after it stopped blowing cold air. He showed us the frozen copper lines in the unit and advised that the unit and condenser would need to be replaced amd we were quoted between 15 and 30K. These are only 10 years old, so a second HVAC tech, not from ACE, was called. Upon arrival, it was found that our coolant was about 1 pound low. Coolant system was charged, and the unit has been performing perfectly since. Imagine arriving, popping a cover off aunit, and claiming that it's time to replace the entire system. I will never call or refer ACE to anyone. read more

I know it's long but ...100% satisfaction guarantee ? Maybe if you are willing to wait long enough. I wasn't willing to continue cooling my attic. I requested a couple of minor issues be resolved, (casing was cut and exposed the wires to the elements) wires for the thermostat and a couple of small cold air leaks, with a complaint of lack of air coming into the house. A tech came out the next day, electrical taped the wires(will not hold up in the AZ elements) and foil taped the leaks, nothing more. That did not solve the loss of air. Take it upon myself to climb into the attic crawl space and see that the piece that seals to and connects the house to the elbow, a brand new elbow, was out of place in one corner, pumping cold air into my attic. I request to have a tech come inspect that connection. Get a call from a frustrated install manager claiming his guys don't have anything to do with that piece of the system, knowing that it is the most sealed connection from his installers to my home from the top side. Stating "it was probably already like that." Schedules an appt for 4pm on a Friday, I don't hear back from them until the following Tuesday. Claiming they've called and texted everyday...I have zero voicemails or texts about this. After the no-call/no-show on Friday and triple digit weather, I was not going to continue wasting cold air in my attic.. Marcus and Wyatt, take a little more pride in the work you do. Dan was the only one that was helpful, he got the sale and relayed my concerns. I did not get the install managers name. Good luck out there! read more

I would like to thank Ace for sending Tristen out to my home as I had a clogged toilet and a huge Event Planned for the next day. He was very kind and respectful. He came out twice due to me not having him take the time to repair it correctly the first time. He came back out the same day and made the proper repairs and got us up and running. This has to be the best customer service that I've ever received! For that thank from the bottom of my heart. Your the best Tristen! read more

I received a phone call from ACE assuring me that they would send a tech within the hour. They send a text with the picture and name of the the tech ahead of time so you know who you're expecting. Marc arrived within 20 minutes and was very knowledgeable and honest about the services my HVAC unit would require. They are honest about the pricing they advertise, there were no hidden fees in my experience. They take cash, checks, and credit cards. I paid the exact amount in cash. Looking forward to continuing to use ACE in the future. read more

Thank you to ACE for providing and installing a complete new Carrier heat and AC system on my home. Contact with the company from call out for a dead AC unit, (unable to repair), to new system quotation, to installation, to removal of old system, I was impressed. The company is staffed with professionals that truly want to do the job and please the customer. I strongly recommend them. read more

Company phone is large answering center. If you're trying to get ideas on costs for a current or future job (like ballpark estimates) they won't provide unless they send a technician out. This seems ridiculous to me. There is also a cost for the technician to come estimate your job. I'm thinking of getting a tankless water heater vs replacing an aging tank one and only wanted to compare costs ... not have someone come out. Would never call this place again for 1. large call center corporate feel and 2. inability to give me some idea on costs so I can budget. read more

NOT a good business to work with after my new AC was installed my ceiling started to cave in , because of an installation wasn't properly done correctly . Also I've been trying for 3 months to get an issue resolved , making calls every other day spoke to every customer service person there same response of my calls all they can do is send a email to accounting , managers ect promised to have a response in 48 hours for some one to contact me , guess what NO ONE calls me back . I was promised all these false advertisement on their page money back guaranteed if not satisfied , no payments for one year . All this was based on for a quick sale after that they don't care about anything else after that , so if I could give no stars on review I would ! read more

Javier and Ryan did an amazing job. Quick, efficient, knowledgeable and transparent on what services we needed to keep our old unit going. Ensured we were aware of everything and set expectations that they did not want our unit crashing in the middle of the Summer. I would highly recommend either for both of them. read more

I purchased an entire heating and AC system to replace an existing one about 4.5 years ago. It was not cheap, a bit over $9k, it came with a warranty and I even purchased an additional maintenance agreement. I have been happy with the system and the service...until today. Part of the system was to replace a ceiling mounted AC grille/vent. This grille is 40" x 20" and houses 2 20"x20" filters that are changed every month. The grille swings open and closes using 2 clasps that are very cheaply made and about a year ago stopped holding the grille closed, it would slam open at any time of the day and the filters would fall out. After using duct tape to hold it shut for over a year, I decided to look into replacement. I reached out to Ace as it seemed the grille should be under the same warranty as the rest of the system. So, I left an e mail and I received a call. No it was not under warranty. I asked the cost of a new one, just the grille, I can install. I was told the grille was $324.00...I almost fell off my chair. I had looked at them on line and the same model, by the same manufacturer, on various sites including Amazon was $96 with free shipping and no taxes. How outrageous can you be, how can you treat good customers with such contempt and gouge them with inflated prices, especially when the equipment they want to replace is that which you supplied during the installation process. If you deal with Ace, be sure to look at the options that are available, do not believe what they tell you when it comes to the cost of equipment or parts. I am disappointed, I thought maybe they would be different. read more

In the past few years, ACE has declined. Last year we called them out because our A/C went out and they gave us a few recommendations. We followed every recommendation and was faced this summer with outrageous prices for patch jobs that didn't work and told that there was nothing else to do about it. Basically they told us to just suffer the AZ heat. Yes, we looked at other prices and got other quotes. We finally brought a new company out, the problem was identified and fixed 24 hours later, and we have photo and video proof to prove how they treated us. We will no longer be using this company. read more

I used this company to install a new AC unit about 8 years ago. Fast forward to Aug 2020 when AZ was SUPER hot! Our AC went out. We called Ace out since they installed the new unit prior. We were charged almost 2k to fix the unit! We felt under pressure to get it fixed due to the heat, plus this was the company who installed the new unit, so we agreed to do the work. Afterwards I had questions regarding all the fees, but I have yet to receive a straight answer after numerous phone calls and emails. I keep getting the run around. It's terrible customer service when you call a company and can't speak to a Supervisor to get answers. I WISH I used Yelp BEFORE I used them to install a new AC unit. read more

First, I must apologize to everyone on here who has used my review to book Ace home services. I had s good experience in 2011. However, 4 years and 3 weeks later- my experience was drastically different. 1) they don't give you a "window" of time for a technician to show up: which is common practice for virtually every area of service. Instead: I waited for 8 hours! 8 hours! And the technician still didn't show. 2) there doesn't appear to be a connection from the front of the house to what is actually needed to service a customer. read more

Our service man was Jiuhua. He was very conscientious and did a fantastic job in replacing angle stops, sink basket strainer and installing a new reverse osmosis system. He explained and showed us what he was doing. He is an asset to your firm. read more

During the first service call the technician (Skyler) determined that w/o a common wire, or battery-powered thermostat, he could not install the Honeywell smart thermostat I purchased, nor the Nest I purchased as an alternate for that matter. I can understand that. With his manager on his phone speaker the mgr. recommended an Ecobee. I was not charged for this service call, and a follow-up call was scheduled for 2 days later. I must say I was pleased I wasn't initially charged, but fully expected to be. Promptly after this call concluded I purchased an Ecobee in preparation for the follow-up installation call. We were informed the service call would be between 11:00am - 1:00pm. At 12:53pm I received a text from ACE that Brandon was on his way. 1:00pm came and went and I soon called ACE and was informed he's on the roof. Funny - since neither a service van nor ladder was present at the time. Near 2:00pm I called again and was informed he's 5 minutes out. After Brandon arrived he informed me his work order was for a maintenance vs. an installation call - while it was a thermostat installation call from the get-go. It appears he successfully installed my new thermostat at a charge of $300.00 which I paid. I believe this to be an exorbitant charge for this service. I w/have expected no more than $200. He informed me that had I purchased my Ecobee from ACE I would've received a 5yr warranty on it. I think this was a missed opportunity by ACE. I w/have ordered from them had I been informed earlier - if just to save me the time. While ACE appeared capable of providing the needed service I'd feel hesitant using ACE again, or providing ACE as a referral. I feel there was poor communication, I was provided false information, believe the charge was excessive, and I did not get an overall feeling of confidence. read more

Not a good experience from the start! Once you write the check they're out! NO Follow through! No call backs.

At the beginning of June, I noticed my AC was making a squeaking noise. I had a mailer for a certain percentage off of service so my mom and I decided to call this company. The kid who showed up seemed nice enough so I explained my concerns and let him do his work. When he was done he said everything was okay and that my unit still had a few years left. Three weeks later, not only was the sound back, it was louder than ever and the very next morning the AC unit had shut down. My mom and I decided to call someone else as we did not trust this company to do the job. The Ace tech said their was no problem but clearly, there had been. My mother and I had to go a whole day and night without our AC in the Arizona summer. Someone from another company showed up and diagnosed the problem: the motor had seized up. The squeaking noise was prelude to this. It cost me 1200.00 dollars to get my unit fixed. So, I'm guessing the kid who came from Ace either didn't know how to do his job or he deliberately did nothing knowing the unit would give out so he might try and sell us on just buying a new one. So no, I do not recommend this company. read more

I got a recommendation from a family member for Ace home services. I needed to have my air conditioner looked at, and was a little concerned to turn it on until it got fixed. I called the office to see if they could send someone out and they said they could have someone there in a couple hours. That was so fast I wasn't even prepared so we booked for them to come later that evening. They sent Javier out. Javier was super knowledgeable and very professional. I felt comfortable having him around the house. One of the things I appreciated most about him is that he took time to explain options to me. I probably asked upwards of 100 questions, and he took time to answer all of them in a way that I could understand. I was very happy with the work that was done and my air conditioner is working better than it has in a long time. I would recommend Javier and Ace to anyone who is looking for an air conditioner tuneup or repair. read more

Yep $2,100 quote from Ace to replace coils Second opinion from a reputable company and we were told there was NOTHING WRONG with coil. This time we got smart. Don't fall for their bullshit quotes! read more

Jean came in, assessed the problem and done with in 2 hours. The price they charged was a fraction of the other companies.