I have the Homeserve insurance service and they dispatched Ace Mechanical Sewer Drain Cleaning out of Edison. I had two gentleman show up (Gustavo and Roy). They were quickly able to diagnose my issue which was some debris caught in my trap. They cleaned and snaked it out and the water was flowing again. I was extremely happy with the service rendered. They were prompt, professional, and cleaned up afterwards. I would recommend this company to others. read more

Ace Mechanical Sewer & Drain - Plumbing Near Me - Edison, New Jersey

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I have a policy with HomeServe, and unfortunately they contract with Ace Mechanical. I originally had them come out for a persistent odor coming from a bathroom drain. The technician opened the P‑trap, confirmed it was clear (which I already knew and can do myself), and advised me to pour bleach down the drain, something I had already done multiple times. Before leaving, he told me the work was covered by a 60‑day guarantee and to call if the smell returned. Two weeks later, the smell came back. I submitted another request, and Ace Mechanical returned. Again, they said the P‑trap was clean. Only after some pressure did they agree to snake the line. The bathroom drain connects to the same pipe as the kitchen sink, and they told me they pulled out hair and grease. As they were getting ready to leave, I went to wash a dish and immediately noticed my kitchen sink was now backing up, something that was not happening before they started working. I stopped the technicians before they left, and they came back inside only to tell me they could not fix it and that I needed to call my insurance company. They even tried to blame my garbage disposal, despite the fact that everything was draining perfectly before they touched the line. Now, when I run the bathroom sink, water backs up into the kitchen sink. After they left, Ace Mechanical never reached out to me again. I ended up calling them myself, and after multiple attempts to get through, the agent told me a dispatcher would call me back. That call never came. It became clear they were ignoring the request entirely. HomeServe sent a different plumbing company to fix the backup that Ace Mechanical caused. Once my bathroom sink was usable again, I discovered water dripping into my kitchen ceiling. It turns out Ace Mechanical had actually broken the drain pipe with their snake and caused even more damage. I now have holes in my kitchen ceiling and need to deal with remediation because of read more

Too bad they don't allow zero stars! Terrible experience. I have insurance through American Water. Upon opening a claim with them, the woman at Ace that I spoke to was very rude and told me I don't have the correct coverage type for my issue which was incorrect, she overtalked me and did not allow me to show the coverage that I had, told me I was being difficult when in fact she was the difficult one, completely incompetent. read more

Very disappointed with this company. After their visit, my water pressure is now barely functional, which was not an issue before. I was told a lead technician would contact me, but it's been three days with no follow-up. I've also tried calling and have not received any response. This is extremely frustrating and unprofessional. I expect this issue to be addressed immediately. read more

I had worked with ACE mechanical a year ago via Home Serve referral on a clog and things went fine. So when I needed another plumber and Home Serve connected us with them again, I was thrilled. Spoke to ACE yesterday, scheduled appointment for today. No problem with scheduling, we made it work with the tenant even though it was during work hours when everyone should be at work, the tenant made accommodations so someone would be available to let them in. Apparently according to the rep I spoke to when I asked for an appointment after 4pm, ACE doesn't schedule past 4 or work weekends, so I guess people who work for a living till 5pm are screwed if they need a plumber.. When ACE eventually arrived at the property (at which I do not live, it's a rental property), ACE calls me and tells me that they need me to sign a "WAIVER FORM". I said.. I don't live there, why wasn't this mentioned when we scheduled when I told you guys it was a rental property and we had multiple back and forths about the tenants scheduling and trying to get the tenant home in time to meet them. They had no excuse. I said "you guys didn't have me sign a waiver form the last time" at which point they effectively said either sign the waiver or we're not doing the work. While the plumber, and the tenant, are just standing there with a clogged tube that probably just needed plunged or lightly snaked. They texted me the waiver, its a huge block of text and with 6 lengthy sections and paragraphs, from what I can tell, since I'm not a lawyer and shouldn't have to review legal forms "on the spot", saying that if they break things that I take responsibility, which is literally the opposite of what my agreement with HomeServe is (I just got off the phone with the rep who told me Home Serve covers property damage by the service provider) ..... except if anyone with a brain considers this "you signed a waiver" then you'll realize it props up Home Serve to then potentially decline to cover the property damage. Because why would they pay if you've signed a waiver. I'm not taking any chances, I don't sign waivers when my contract is with Home Serve who is contracting with ACE, I'm already under an agreement with Home Serve, I'm not calling a lawyer to review an ACE agreement versus the Home Serve agreement to see all the different ways they're contradictory and how it could be really bad for me to sign away all my rights that I have protecting me with Home Serve against these guys who never mentioned a waiver to begin with. The right move for ACE would be to MENTION the waiver at scheduling, get it signed before sending someone out, and not be standing there with the service provider and effectively saying "sign this or we're leaving" ... like, are you kidding me? that's how they do business? I strongly recommend you find another company to work with, their "protocol" here was ABSOLUTELY bonkers and no one in their right mind would claim that the process, conduct, and order of operations here made any sense whatsoever. read more

They came out to look at a leaking sewer pipe; told me what was wrong; left and ended up reassigning the service through HomeServe. The note they left HomeServe was that they only do exterior. Avoid this company. read more

If I could leave a 0 I would....I have homeserve insurance, Ace Mechanical was dispatched after 6 texts pushing back arrival time. The plumber spoke no english, had an interpreter. Very unproffesional no tools, no light to go into crawl space. Told me the problem was an internal problem in the other bathroom . Was the worst experience, 2 days later another plumber came out. Found a broken pipe coming from kitchen that has been pouring discharge water into my crawl space... HOMESERVE should remove this company from there contractors. read more

If there was a way to leave zero stars, I would. Totally unprofessional and incompetent. I called to have a sewer pipe cleaned out in December and the technician came to clean it out and pulled out tree roots. Less than 3 months later, I had the same problem. They came back and told me that the pipe was clogged because of tree roots (that grew so much during 10 weeks of winter)?!?!?! Technician snaked again and pulled out more tree roots. I asked why they weren't cleared in December and he said that more roots grew. I asked him to use the camera to inspect the line, but said he didn't have a camera on the truck. He left WITHOUT PUTTING THE CAP BACK ON THE SEWER LINE, which allowed sewer gases to fill my house (had to sleep in a hotel because of the stench). I called again to have the technician come out to put the cap back on and another tech came a few days later. He screwed the cap back on crooked, saying that the cap is old and corroded, and needed to be replaced. I asked if he could replace the cap but he said he didn't have any caps (which cost about $10 at Home Depot) in the truck, but if I wanted to schedule another appointment, he could come back. I asked him to stay while I ran some water to make sure the cap didn't leak and he refused. He was out the door after about 5 minutes. What kind of company doesn't provide the necessary equipment for technicians to do the job--but is happy to charge customers for additional service calls to finish repairs that should have been done the first time around. Totally dissatisfied--will never use them again and I would not recommend them. read more

Ace Mechanical Sewer & Drain - after the second service call, cap isn't securely screwed on and technician didn't have a replacement - Plumbing Near Me - Edison, New Jersey

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Had an emergency appointment in the afternoon and they didn't call to let me know they weren't coming per the scheduled appointment. I called to see why they hadn't come, they told me they weren't able to make it and I had to reschedule. read more

Emery and Santiago were fantastic. They called prior to coming to our home and were on time and extremely respectful. They assessed the situation with our first floor bathtub drain leak and repaired it quickly. They were efficient and knowledgeable and gave me confidence that job would be completed correctly, which it was. I highly recommend them. read more

The 2 technicians, Emery and Santiago cleared our sewer pipe and checked to make sure everything was draining well. They arrived within the time frame we were given and were respectful of our home and property. Great job! read more

Miguel and Rafael did an outstanding job clearing my sewer problem. They were professional, polite, and very hard-working. They used drop cloths, kept the work area clean, and made sure everything was spotless when they finished. You don't see that kind of respect for a customer's home anymore. Highly recommend both of them and Ace Mechanical for any sewer or plumbing work. read more

I had a difficult clog in my sewer line. I first had Michael come out and he tried to unclog it but even with all his hard work it did not work. Called Ace again , this time 2 workers came out and went to the outside drain and went up the sewer pipe. This seems to have solved the problem.... All workers were very polite, hard working, and did a good job... They were all tipped for there efforts.. read more

When my sewer line backed up I contacted my home service company and they contacted Ace. The guy came the next day and within a half hour he informed me he couldn't unclog it and someone else need to come out. When I questioned if they would send someone out that same day, he just said the office would call me. No-one called so I called the office. I was given the runaround and was told I would get a call back, which never happened. I was 5 days without be able to use my water. The experience was horrible. Another company came out on Monday and within one half hour had the sewer line unclogged. read more

Manuel and Manny arrived on time and promptly took care of the issue. They were polite and professional. I hope the repair holds!

They do not care about their customers and are unreliable. They were the first company that came out to clear my main sewer back up which they were able to get the water to move but the next morning it was back. After calling home serve they sent out another tech from a different company. That tech put the camera in and concluded that water jetting was required due to the tree roots in my line. It's been 8 days with no facility's . Tuesday when they arrived the were not repaired to do what was needed and today ACE mechanical canceled on me, again leaving me with no facility's . On top of that they called homeserve and lied to them stating that I swore at them and they didn't want the job. To me the customer doesn't mean anything to them. They are about the easy money. I would definitely not recommend this company.me again. read more

Fast Track Review -- very rude service technician, administration/dispacher. No one knows what customer service is about in this business. Currently trying to resolve a resolution to the sewage smell still present 2 days after they completed their "work by the "top Technician" -- NO sewage smell was present before they arrived... I could not tell you who they were, they did not say who they were and I did not see any ID with their name on. I cannot recommend this business, no mistake that they are located on Shady Lane... Details of the experience -- First, let me say if I could leave a zero, I would. I was refered to this business through Home Serve Insurance. I am not sure why, since my problem was first assigned to another plumber but NBD. The technicians were rude and disrespectful from the start. I tried to explan the problem and how prior plumbers grinded out my sewer line 4 years ago resulting in a 4 month span of turning my home upside down from raw sewage seeping from their "technical" skills of snaking the block. I had asked for a camera so that they could see the pipes and hopefully, avoid the previous problem. They told me they didnt have a camera and no one told them. I told the last tech and Homeserve at the same time being on the phone with Home Serve and the tech on site the we need a camera. the tech basically said yes that should be the next step. I had photos from that period which showed the configuration of the pipes, to which the original technician said, "it looks like the previous plumbers used a T connection and should have used Y connection and that could be why he was not getting through the block. Fast forward to the tech from AceMechanical. They did not show up with a camera, did not care about the configuration of the pipes "I dont care about that just show me the toilet" Further as I usually like to see what the worker is doing so I know for future problems, and told me they would handle it ... I did not have to watch them. OK NP... until it wasn't. when they were snaking the walls were shaking in the second floor when they were snaking due to the grinding that I was hearing from below. I will not go into details of the rude way in which the tech tried to present me his work order with what they did, while texting on the phone and listing to another worker in the headset...let me just say again I cannot with any confidence say that the job is completed. After they left, I noticed the bathroom had a sewer smell... perhaps because some one drilled through my difficult pipes because they knew better? Time will tell.... I cleaned the whole bathroom out with bleach , and waited 24 hours to see if that took care of the smell. It did not. It is now d days, still sewage smell and increasing... I am still waiting for a call back from the dispacher... it wount come. She told me she would speak to Home serve and They told me she closed out the work request... Horrible experience and now I am holding the bag trying to get a repair to the disaster their tech created. read more

They showed up when expected, diagnosed the problem and fixed within 30 min. Great job! Courteous and honest. Highly recommend this company. Elena P. Fords, NJ read more

DO NOT USE THIS COMPANY. THEY ARE THE WORST. Terrible company. The person who answered the phone today on Friday Dec 29 2024 was rude. Not helpful. Uncaring. It was unacceptable. I had an urgent appt schedule. 2 hours later, They still never came. When I asked why that was the case, the lady who answered tried to make excuses. Then proceeded to say that it's not their fault. Then decided to cancel my urgent appt. Leaving me in a bad situation. After i cancelled my work to be home for them. Plainly unaccceptable. How she got the job to answer the phone and be customer service is mind blowing to me. Use any company but not them! read more

This company did not complete the job order even though they were paid for it. Incompetent workers; they made a mess and did not clean after themselves. They stated several times they will call back in 5 minutes and never did. Lack of customer service and poor administration decision making. This company is not recommended. Stay away from this company. read more

A toilet was damaged and all the water in the toilets in the house were floated. I left a message at 11:00 pm the next day at 9:00 am they sent me technicians to fix the problem. Profesional and on time. It is not the first time I have used them. I will keep using them. reasonable prices and reliable. read more

Roy did a great job with diagnosing the problem and explaining what was wrong with my sewer line . He fixed the problem promptly and he was very efficient . read more

They've been to our house 2 twice. Both times they've been courteous, clean and got the job done.