I had an extremely disappointing experience with Challenger Company in Roselle. After they installed my hot water heater, the manufacturer later issued a recall. When my unit suddenly stopped working, I reached out for help--only to be immediately told that it must be the recalled part, without anyone even coming out to inspect or properly diagnose the issue. That assumption alone was a major red flag. I was then told that no replacement part could be sourced until Monday because their supplier was closed--completely ignoring the fact that other plumbing supply companies like Oasis and American Supply are open on weekends. I was left without hot water and no real support. To make matters worse, instead of trying to honor the original installation or offer a reasonable solution, they attempted to upsell me a completely new unit at more than double the original cost. This, despite the fact that I hadn't even gotten full use out of the first one they installed. This company clearly prioritizes profit over customer service or ethical responsibility. I would not recommend them to anyone. Do your homework and go with a company that stands by its work and treats people with respect. read more

Jorge came it fixed an issue that was not addressed by two other firms. We were impressed with his work ethic and honesty. Challenger will definitely be our first call in the future for any HVAC needs. read more

Best in the business! George & Martha absolutely amazing! Two years ago our downstairs hvac pooped the bed. And this week our upstairs unit followed suit. Real professional job. They covered all the hardwood floors to protect them and easier cleanup. Blankets on the stairs. True professionals. They relocated unit in the attic and fixed all our ducts to centralize the unit. All day job. Cleaned up. Highly recommend! Very honest, knowledgeable and fair pricing! read more

I was in a bind thanks to drainage issues in the condensation line that caused a leak into my downstairs neighbor's unit. Called four different companies and only Challenger was able to send someone within a few hours. Christian came, diagnosed the issue, fixed it, and sent me photos of the finished product because I had a prior commitment. Amazing service. Will definitely be calling Challenger first for future HVAC issues. read more

We needed a leak fix ASAP on what could've been possibly the hottest day thus far, and they were the quickest in terms of response time. It was so unbearably hot since we depend heavily on our central air, and didn't have access to remote fans or window ACs. So you can imagine our haste for help. But the problem was, a few places nearby in Jersey City were booked for the day, as well the week, assuming that everyone was calling these folks because it was just so freaking hot outside. Fortunately, Challenger answered and were prompt in their scheduling. They told me they'd be at my house within the 2 hours of our call, and are one of the only companies out here that'll void the consultation fee. Yes, that's right! You do NOT have to pay that $70+ charge for just "taking a look". They also quote you before making any repairs, and even did a leak test without mentioning a dime as well. We ended up having to refill Freon (approx. 5 pounds worth) but with the leak fix included, our total only hit $400. That's a freaking steal! Most places I've called quoted me at $550+ not including the looking fee, so these guys really did hit the bar with a bargain. Quick work as well, Manny was in and out within 2 hours. And even with my plethora of questions, both dumb and complex, they made sure to give the truth as far as fixes go. I think we've been "contractor scammed" annually for the past few years, as this has been a recurring problem that hasn't been fully investigated. Most guys we've hired weren't able to locate the leak, or hardly mentioned/acknowledged the possibly of one. So hearing that there was in fact a medium-sized leak attributing to the frozen coils was so reassuring. Hire these folks up! There are no frills or hidden fees in what they do. read more

I needed a new HVAC system put in in the coldest part of this winter ASAP. I did some searching on Yelp and Home Advisor and went with Challenger. I am glad that I did for the following reasons: 1. They got back to me quickly. Some places I never heard back from. 2. The office help is very knowledgeable. The woman who answered the phone when I called was able to actually answer a lot of my questions and concerns and wasn't just taking messages. 3. They show up when they say the will. They don't give you a four hour window and then make you wait 3:59 until they are there. They are on time. 4. They gave me an estimate and stuck with it when the work was done. 5. They did quality work. They use Trane equipment, which if fine with me. All in all, I am pleased with their service. read more

I could cry with happiness from the service! We just moved into a new home (AC was fine upon inspection) and of course, a month later it crashed. I first contacted a larger company (who shall go unnamed). They quoted me a huge amount and tried to scare me into replacing the whole things for upwards of 10K! I thankfully, found a business card for Challenger, as they had come to work on a house we had rented previously. It was very easy to make an appointment. Jorge spent an amazing amount of time figuring out the issue and pinpointing the problem. It was quite complicated, as the other company had moved wires around, but Jorge figured it out and got our AC up and running for a very reasonable price. Challenger was professional and kind, and most importantly, I trust them. read more

I called Challenger when another HVC company I had hired told me the boiler was old and broker and needed to be replaced for a cost of $6700. Jorge came in and diagnosed the issue and said it was a controller that was broken and could be replaced for $650. He came back the next day and fixed it and another issue I had with a second boiler in the house. The only reason I rate them a 4 is that the original $650 estimate became $1k because there was another part he needed to add. Would highly recommend nonetheless. Professional, skilled and prompt! read more

The best Heating and Air Conditioning Company in the galaxy. The return of our central A/C unit was leaking water onto our kitchen ceiling and ended up falling down while I was trying to find a great company like Challenger. We had an appt for 7/21 but I called up their office on 7/20 and the lovely lady who answered the phone said she would have a technician over in about 30 minutes. He came even earlier and had his own ladder and got into the attic and he had already told me on the phone that the return had a clog and he fixed it in less than 10 minutes. And the cost was so reasonable I couldn't believe it. I am going to be a "Challenger Girl" for the rest of my life. If you live in Northern NJ look no further - call up Challenger. I never thought I could love an air conditioning company but I am in love with Challenger. Thank you everyone at Challenger for literally saving our lives when it was almost 100 degrees out and I had to shut the entire central A/C system off. I love you all !! read more